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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
Very easy transaction. My first time using this site and it was so easy to do. The item I purchased was something I had been looking for. It has been discontinued by the designer so I was delighted to find it at a reasonable price.
There was an item for sale that I have been looking for.
Date of experience: November 15, 2021
I purchased a Louis Vuitton wallet. Communication with the seller was great. Shipping was fast. Wallet was accurately described and price was excellent. I will definitely purchase more items from this seller.
Date of experience: March 28, 2021
Tradesy is out of the equation after the 4 day window. Even if you purchase a defective item and it isn't spotted in the 4 day window, you're screwed. Better to go the a reputable store, pay the extra $$, and had the peace of mind that you can return/exchange if the item tears up on you before you get ANY use out of it. My Coach handbag started cracking/peeling after the 2nd use. NOTHING done for me, and Im out of $150.00.
Date of experience: May 28, 2017
I received my order quickly and with a nice thank you note from the seller. The seller was very responsive in messages before I placed the order. The item was exactly as advertised, good quality, and authentic.
Date of experience: March 16, 2021
Omgosh, I can say enough! I'm so pleased with my purchase, it arrived in a timely manner and its STUNNING. It is a birthday gift from my husband and we would def purchase other things from here. Thank You for helping to make my day special.
Date of experience: March 15, 2021
I worry the bag I bought is fake. I have two other Louis Vuitton bags I purchased from LV stores & there is a quality difference in item purchased from tracery. The no return policy is not fair to customer, I would not recommend this shopping site
* Tradesy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2021
Tradesy has started returning items to the sellers that are under $150, and keeping the commission fees. It is bad enough that they are taking a month to return things but to keep the fees is criminal.
Date of experience: April 9, 2019
The hat I ordered is just as it was described. My only complaint is that it was misshapen (presumably) durning shipping. The packaging didn't protect the form of the hat. I'm worried the dents won't come out.
Date of experience: October 8, 2022
This was my very first Tradesy experience. I found it to be delightful. The images and product descriptions seemed spot-on, and you have to look around for the best deal, however no sweat from me, I look around and shop for the best deals anyway. I loved the experience, and I will be back.
My best friend recommended the site to me.
Because I wanted it. LOL!
Date of experience: June 17, 2022
I bought a Celine bag and it arrived in a timely manner also in an excellent condition I couldn't be more happier thank you Tradesy. Also the seller in my opinion is trustworthy she sells original bags The price was cheaper even though it's a secondhand product
Date of experience: June 30, 2017
The formula is very easy. Put your store on vacation and inflate all of your prices by 10% and opt in to discount all your listings by 5% to draw buyers to your listings. And of course, sell on multiple websites. If your sales on Tragedy drop, don't sweat the small stuff.
Date of experience: October 10, 2017
I purchased a designer wallet and realized it was not authentic as soon as I opened the package. I returned it the next day and Tradesy will not refund me as they claim their "experts" authenticated the wallet. The product is definitely not authentic and they cannot certify as such. They protect the seller but not the buyer.
Date of experience: October 2, 2015
Bought shoes to give as gift. I received the shoes and noticed that the shoes are worn/used and there is damage on the heels. I contacted the vendor and they were very difficult to deal with and I had to get my credit card company involved.
Date of experience: February 21, 2017
The purse I needed was sold out everywhere. I was so excited when I found it on Tradesy. I was nervous about the purchase because it was my first time ordering with them but everything turned out great. Item was shipped fast too!
Date of experience: June 11, 2021
Website is easy to navigate, Tradesy emailed me about the shipping delay, and I received my item. It is gorgeous and in excellent condition. I loved that Tradesy took the initiative in emailing me about the delay and giving me an update estimated time of arrival.
The website looked and functioned great, and overall the brand seemed trustworthy.
I’ve been looking for this skirt for close to a year.
Date of experience: January 12, 2022
I'm very happy with my purchase.
I received the item as the way it was presented. The only thing is that, I can't see/read the Gucci logo inside. Other than that overall I'm happy and the price is right.
If you're not happy with you can always return it
I always like Gucci, the price is right
Date of experience: July 1, 2022
I found a beautiful, brand new, silk kimono on Tradesy. The detailed description of the item by the seller was accurate, and I received it in a week.
That was my first purchase on Tradesy and I am very happy with my purchase.
Products used:
Tunique
Date of experience: May 9, 2022
I had an amazing first purchase experience. The Louis Vuitton cross body I received was exactly what I expected and the condition was better then I thought. The store owner was amazing to deal with. I am very happy and satisfied!
Date of experience: March 1, 2021
Everything went seamlessly. I purchased the item, the seller got in touch with me right away to let me know it was being shipped out and provided the shipping information. It made it to me before I knew it!
Date of experience: March 1, 2021
My item was received in a strong box and in a dust bag as expected. I was communicated with so I knew when to expect the item and it looks as it did in the photos. A kind note was also written on the box. Thank you
Date of experience: June 14, 2021
First time purchaser of a pre-owned item. My experience was great! Seller was friendly and answered all my questions. Had a very pleasant experience and the item I purchased was more beautiful in person! I am a very pleased! Thank you!
Date of experience: November 13, 2021
Thank you so much, Edna! The coat is better than I could have imagined, and your personal note was so kind and made me feel the person behind the coat. The leather is so soft and everything feels completely brand new. Thank you!
Date of experience: February 25, 2022
I was originally unhappy that my order was taking a long time to arrive without any updates, but I reached out to the Tradesy and the seller, and the problem was rectified and ultimately made me a satisfied customer.
I’ve been a long standing customer.
Date of experience: July 21, 2021
I will never purchase anything from tradesy again.
Purchased handbag from Coco-luxury weeks go by with no shipment and we I requested shipment date she would not give one. She was politely arrogant. Stating because of corona virus she couldn't give date. Yet I have received shipments from multiple companies no problem.
When I complained to Tradesy they canceled order stating bag was not up to standards. Left me hanging for weeks. No apology nothing.
Date of experience: April 15, 2020
I still don't have my shoes from Tracey after almost a month. They are not allowing me to contact the seller for updates and apparently management were to call me and try and help me but after a string of emails everyone seems to be ignoring me as clearly the shoes are lost. Never gave me a shipping number so I can track. I paid them $1320 USD! Will not refund me and after confirming 100% seller was to ship to me I paid the money. I am seeking legal avenues filed complaints already but take time. I will keep everyone posted. The customer service is appalling. THEY DO NOTCARE! I AM STILL TO BE CONTACTED. All my messages are being deleted.
Date of experience: September 2, 2021
Hi Gerry,
Thank you for bringing this to our attention and for your continued honest feedback. At this time we have sent you an email to your personal email address addressing this situation and next steps. Please know we give all the information needed about International buying in our Help Center, here: https://www.tradesy.com/help/article/220975788/can-i-use-tradesy-if-im-not-in-the-us/.
Please know we also do not allow for any personal information to be exchanged within our Direct Messaging system, however, should you need any more information about a purchase we encourage you to reach out to us via email or phone and one of our lovely Member Care Associates would be more than happy to help you.
It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating.
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hello Sherry,
Thank you for your review. I apologize for the confusion. Our authentication team will not make a determination on an item if they are unsure as to whether or not the item is authentic. In the event that they can not, definitively, state an item is authentic, they will reach out to Authenticate First for a second opinion. If you require any sort of follow up with this situation, you may reach out to the returns team directly via email:
returns@Tradesy.com
If there's anything else we can help you with, please contact us at 310.912.7966 Monday-Friday 8:00am- 4:00pm PST. Saturday- Sunday 8:00am- 2:00pm PST or via email at team@Tradesy.com.