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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,529 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
This company is a rip off. I sold some stuff, I asked over 10 times to release my funds and they kept suspending it saying something was wrong. My bank accounts and debit card were all correct - they didn't have a problem taking their service charge. Now it is Vestaire and nobody will help me. They have stolen money that is mine. Don't put your stuff on this site.
I need to double check the original listing pictures to make sure the item I received was from the listing. It came in poorer condition than I thought it was going to come in based on the pictures I remember. However, overall, I am happy.
Recommended as a trusted site from several Youtubers who frequently purchase from the authentic second hand market of luxury goods.
I was willing to accept some of the defects because the canvas was intact for the price point that the seller was offering the item.
Date of experience: February 28, 2022
I've been selling purses on Tradesy for a couple of years. Never had a problem being paid till now. I'm told now, I HAVE to wait 3 weeks, before I see my money. WHAT A RIP OFF. Buyers/SELLERS beware! I now want the interest they are making off the money they owe me. This company is definitely going down the tubes!
Date of experience: October 25, 2017
This has been the most awesome experience! From seeing the exact necklace I wanted, to the ease of purchasing the item, it has been perfect. I received the necklace today and it looks brand new! Thank you!
Date of experience: July 8, 2021
Found the Fendi shades I had been looking for for about a month. Other sites had them, but not the color I wanted, or not the price I was willing to pay. Tradesy had the color, and the price was reasonable. All new, authentication card included.
Tradesy came up in my Google search for the item I was looking for, in the color I desired.
Tradesy had the item I was looking for in the color and price range I desired... and BRAND NEW!
Date of experience: December 9, 2021
My fiancé ordered me a vintage Chanel necklace from tradesy and we received the package with a. Chanel box and no Chanel necklace. We disputed it with the seller and tradesy and they basically told me that we were out of luck and out $1200. I am completely disgusted at this company and will never order anything from them and urge all to never order anything from them. I highly recommend never purchasing anything from them or their sellers
Date of experience: February 14, 2022
Great experience. The seller replied quickly to a question I had. The hat is really nice! Arrived sooner than expected. I give it a five star however, for some reason it does not allow me to give it a five star.
Looking for a good price on the hat that I love.
I instantly fell in love with the bucket hat, which I saw in a music video called Burberry with Myke Towers and Ñengo flow.
Date of experience: June 19, 2021
Looking for a good price on the hat that I love.
Date of experience: June 16, 2021
I ordered a Chanel purse that I wanted to cancel, however, I couldn't cancel my order in time. My item was shipped out so I had to make a return. I read many reviews and was skeptical. So many people had trouble getting a full refund. I made my return and sent an email after I got site credit asking if I can have a full refund. Literally a few hours later, a representative emailed me back saying that she has sent a return appeal to one of the managers and they will get back to me in a few days. Two days later, a manager emailed me stating that as a "one time courtesy", they will give me a full refund. No trouble. No hassles. Just a great company. Maybe their system improved after all the negative reviews, but I am very happy and will purchase more in the future. It was pretty much my fault for not reading the policies first, but I'm glad that they were kind and considerate.
Date of experience: March 7, 2016
I bought what was supposed to be a used Tiffany bracelet, and instead received a brand new fake from China - it was awful.
I sent it back and Tradsey told me they were unable to detect that it was a bad fake, and would only give me a website credit!
So awful and dishonest, I would NOT recommend!
Date of experience: August 23, 2018
This dress is Gorgeous! I needed a dress for a Black and Cream event and this is exactly what i was looking for. The shipping was quick and the dress is in excellent condition. I can always find nice designer pieces at a good price.
Found a good deal.
Date of experience: September 27, 2021
I searched for booties and came across these sequined beauties... I placed the booties in my favorites and watched them for a few weeks. Once there was a sale, I placed my order and received them in a few days after paying. This was a seamless and easy buying experience and I know I paid less than retail.
Tradesy has a huge selection of designer pieces that I like.
Louboutin is a classic brand with statement offerings and I know I will be happy with my purchase for years to come.
Date of experience: June 4, 2021
The best selection, the best service and the best quality anywhere. I have been buying my embroidered clothing from here for many years and will continue. I think the quality, selection and service is way above average. Your pricing is quite reasonable for the quality of the product.Thanks!
Date of experience: November 17, 2022
When pkg. Arrived I was in the middle of family member in hospital for emergency surgery. Spent 6 days in ICU/then exposed to COVID. When I opened pkg. Discovered only 4 Days to make decision to return. Not nearly enough time! Basically left me no choice. Would have returned.
Used it before & had a credit. Due to delivery problems.
Trying to replace old backpack.
Date of experience: August 19, 2022
It deff takes too long to get to you once you've purchased. The last wallet I bought, took 10 days to get to me. I purchase a cosmetic pouch 4 days ago, and as of yesterday the seller had not even received the nipping kit from Tradesy. Too long to wait.
Had the item I was looking for at a good price
Wanted this cosmetic bag at a good price, still in new condition.
Date of experience: June 18, 2021
I like see it be a little better! To shop so it would be a better and to get I like I had hard time finding the I liked over and over again! Okay Thank you! A'm I getting free shipping? With my order?
Date of experience: April 1, 2017
You have to research the site for the Right price for the item you would like to purchase. Also contacting the seller is helpful if the description isn't very clear. Most are willing to help to ensure you have a better understanding of the item.
Found the item at the price, I was willing to pay.
Tip for consumers:
Research is the key with time / patience. Don't make instance decisions, without fully understanding of the item you purchasing. It saves time / money.
Products used:
Watch, Sandels, Purses
Date of experience: June 9, 2022
Great Communication with the seller! I also was quite pleased with my purchase.
Date of experience: May 27, 2022
Date of experience: September 25, 2021
Easy and convenient! Love the 10% off!
Finding a wallet for my daughter for her birthday to match her LV Damier purse!
Date of experience: September 15, 2021
Since Covid19 it's difficult to locate in stores, but I located it on here.
Search several times and was still available!
Date of experience: February 14, 2021
I started eyeballing toiletry bags and decided to finally pull the trigger on a Louis Vuitton one. After finding one on Tradesy for a good price, I ordered it. Came exactly the day it said it would and with excellent communication and tracking. Will order again
Date of experience: October 15, 2021
I was in Paris recently and saw a Chanel bag that I love! It was very expensive, more than I was prepared to spend. I went on Tradesy and found a bag by Gucci that looked very much like the Chanel. I wrote and asked a few questions of the owner and she was very pleasant and answered to my satisfaction. The Gucci was 1/3 of the price of the Chanel. I bought it. It arrived today and was just as described. It is fine, but not the quality of the Chanel. And for 1/3 the price, I am very happy.
They had what I wanted.
I needed a crossbody evening bag at a fair price, and that is what I got.
Date of experience: March 16, 2022
Was so shock and not I expected. The item was too small, on my opinion this is not a wristlet as described, this is a "coin purse", my cell phone won't fit in it. This is not worthy to purchase with that amount. I'm very frustrated.
Date of experience: June 11, 2021
Hi Marcela,
We recently received your feedback and wanted to follow up with you!
We are so sorry that the bag you received was not accurately listed. We know how upsetting this can be and that is why we here at Tradesy are a peer-to-peer marketplace that does offer returns. Please know that we set the bar high for our sellers in regards to creating accurate, detailed listings for their items. If you feel as though an item is ever misrepresented you can absolutely file a misrepresentation claim and our Returns Team will be sure to inspect the item thoroughly. To learn more about our Returns Policy please click here, https://www.tradesy.com/returns/.
Should you need any assistance or further explanation as to how this process works please give us a call at (844) 988-7233. Our phones are open Monday-Friday from 7 am to 3 pm PDT, and one of our Member Care representatives would be more than happy to provide you with more insight/next steps.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
The product is in the exact same condition as described on the post and the seller was super prompt to mail the shoes to me, not to mention that the seller was very polite and adjusted the price per my request! They're cute and will be perfect to wear to the office during the summer months!
Wear to the office during the summer months.
Date of experience: April 2, 2021
I paid for 3 items, the payment was made on Saturday and next day they cancelled my orders but the withdrawn the money from my credit card. When I asked them what happened they said that it is a fraud, they said that my bank cancelled my transaction. When my bank need my confirmation for a transaction they call or e-mail me, but this time I had no notification from the bank.
I wanted to confirm the payment to tradecy.com but they didn't want to listen to me. It seems they took my money and closed my account without any reason. I use this credit not only for online purchases but also for paying in stores.
How is it possible to wait 24 hours to withdraw the money from my account and then to cancel the items I paid for.
Who is that site Tradecy and what are they doing?
Date of experience: June 27, 2016
Ordered a beautiful Gucci bag I saw on Tradesy. The vendor quickly shipped my item that day. Received the item 6 days later from DHL express. I saw on the site that it was shipping from Florida, but according to DHL tracking, it was arriving from Tokyo. I was a bit confused. The bag looks authentic except for the zipper. It looks a bit too long for the bag and is warped.
Date of experience: January 25, 2022
I'm one of their best sellers and sold 110 items so far worth 35k, after all that had 2 cases of returns and tradesy just returns the item to the seller in a very funny and arrogant way. Their return team is horrible. They will find a minor reason not to keep the item but return it to the seller. It says free returns, buyer can return it if it's not represented correctly sellers would get paid if it was listed accurately! Not true! Even if your listing is super accurate they find reasons not to keep it in their wh but to return it to you.
Date of experience: May 13, 2017
The seller communicated very well and was waiting a week for her shipping kit to be delivered to send out my purchase. When I got my package yesterday I was HIGHLY disappointed in the shipping package. My luxury purse was not even in a box but put in an oversized envelope with nothing to protect it.
I had credit.
Discontinued in stores.
Date of experience: February 13, 2022
Hi Mary,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
Gosh! We are so sorry to hear your item was delivered in a kit that was anything less than stellar. We have notated your experience to our Product Team as we take user feedback seriously and want to make sure all luxury items are delivered with care and attention. If an item ever comes with damage we encourage buyers to file a return within 4 days of the item delivering so we can be sure to inspect it upon delivery. For more information on our Returns Policy please click here: https://www.tradesy.com/returns/.
If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Bryce with Tradesy helped me to resolve an issue I had with a purchase I made in March, 2021. The vendor/supplier of the item(Louboutin shoes) could not provide the shoes represented on the Tradesy site. After some initial contact with the supplier, I chose to wait until she could find the shoes. I never received any messages unless I contacted the supplier to find out the status of the shipment. Bryce was so very helpful in reimbursing my charge and helping find another pair to purchase. He was a delight to work with and very professional. Great asset for Tradesy.
As mentioned, Bryce helped in finding out the status of an order made in March. In turn helped with the reimbursement of funds onto my credit card. He, in turn, also found many options for me to choose another pair of shoes. I purchased a new pair and it was sent promptly.
Professional and items authenticated.
Tradesy has a great inventory of shoes, handbags and other items I cannot find readily available in my area.
Date of experience: June 11, 2021
Date of experience: February 19, 2021
They helped me with my purchase which allowed me to purchase the purse. The seller and I negotiated a price however the purse on website was more. Customer service helped me navigate the purchase of purse.
I just did
A friend referred me
Date of experience: August 25, 2022
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Elizabeth,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
Please know we aim to be of full support to you in making sure an investigation is had with the shipping courier to see what happened with your package during delivery. I see we had been working with Fed-Ex to find you some insight into this matter and have emailed you their update to us. We are here should you want any further information regarding next steps, please give us a call at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!