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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
Great experience, seller was extremely quick to answer my questions, process and mail out my purchase. The booties were exactly as pictured and described, along with fitting perfectly. Cannot wait to wear them!
Date of experience: June 23, 2021
Great shopping experience. Seller answered my question within minutes, and I had a $50 welcome promo waiting for me at checkout. I will recommend Tradesy to all my friends looking for pre-loved handbags!
I was on the hunt for a particular vintage handbag and found a great deal on Tradesy.
Date of experience: March 11, 2022
I was very disappointed that the sale was canceled because the site owner made a pricing error... but that was not terrible enough the funds that took only seconds to remove still has not been placed back on the card. The negativity review will be posted to tradesy and online. I am beyond frustrated. I made the purchase as the item showed listing price of two hundred dollars plus now I'm without my funds and it is no fault of mine.
Tip for consumers:
Do not order unless you don't mind being mislead by sellers. They can do what the want.
Products used:
N/A
Date of experience: November 17, 2021
I love shopping on Tradesy. The only problem I've had is a part of the order doesn't get verified or I get to day 10 with no shipping information which is very frustrating if I need the item by a specific time and I then have to cancel the item. So all in all, I simply wish the sellers were more responsible in removing things that were no longer available, checking their email, and/or getting to the post office within 10 days.
Kind regards,
Holly
Date of experience: February 10, 2021
Tradesy has an extensive items portfolio where you can find all the brands that you love. Excellent customer service, platform support, security on your transactions and good promotions. I always have had an excellent experience shopping through Tradesy.
Date of experience: May 31, 2021
It took over 2 weeks to receive the item I purchased. It was described as ‘Like New' but was actually well-worn and not something I would have purchased had the actual belt been photographed rather than a like-image. The seller was very nice in her communication but overall I'll have to say my first experience buying through with Tradesy will be my last.
Date of experience: June 22, 2021
Hi CJ,
I just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience.
I really appreciate you bringing this to our attention, I am so sorry this has been your experience with us. I think one of the difficulties of shopping on the peer-peer-to marketplace is to make sure the item you're purchasing will be accurately described and will arrive in a timely manner.
We do encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described, they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating
It took me just a few days short of month to receive my order. I purchased it with enough time to deliver it as a gift and I was not able to do so. The seller shipped the item to tradesy they then held the item while myself had to initiate contact with both parties to figure out what was going on. The tracking number they send you is useless because there is no movement. I am really not interested in purchasing or referring Tradesy.
Date of experience: March 18, 2021
Hi Ann,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your order, we're so sorry for the delay here! I can see that you had purchased from eLady, one of our close partner-sellers! Typically, eLady will send buyer orders directly to Tradesy. Once we receive it, our team will automatically re-route it directly to you. I will be sure to provide the feedback of being more communicative to my team, in hopes that this will help us grow in the right direction!
Again, we're so sorry for the delay and inconvenience this has caused. We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I felt mislead when looking at the pictures- thought the purse would be much bigger- this was a gift to replace one of my moms favorite purses that she used until the straps blew out.
Super disappointed I spent $50 bucks on a purse that looked much bigger in the picture and it can't even hold a Coca Cola can
Date of experience: May 31, 2021
Hi April,
I hope you are staying healthy and well. I just wanted to connect with regarding your recent feedback.
I am so beyond sorry the item was not in the size you expected! This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
Do know that if a Final Sale item you purchase is misrepresented by the seller, you can absolutely submit a Misrepresentation Claim within 4 days of delivery to be eligible for a refund.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
If there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Having never used Tradesy before I was reluctant to give it a try but with a pandemic still looming and seeing too many crowds in stores and not enough masks on shoppers, I decided to take a safer route and order from my computer at home. Everything worked out perfectly! It was easy to place the order, the shoes came in as promised. They were well-packaged and beautiful. I am now a fan of Tradesy and look forward to doing more shopping with them in the future.
Date of experience: December 11, 2021
I have made about 8 purchases from Tradesy. At first I didn't know if the items were Authentic or not. I have brought 3 LV purses & 2 LV wallets into the store for repair & found out that they were indeed Authentic. Most of my items were true to form. I was told if an item had any issues upon purchasing, & the sellers would send an extra photo of the damage if I requested one. The only issue I have is some sellers say the a price is negotiable, however, when u ask about that, they never respond.
Date of experience: May 22, 2017
Every time I place an order on line I expect to have trouble with tracking, shipping, etc. Tradesy performed way above what I could've hoped for from ordering to receiving. Excellent company and a pleasure to receive my order! The presentation was perfect! I'm thrilled to be a lifetime customer.
Because I love great quality but I don’t want to pay retail.
Because I need boots for Fall and these were perfect!
Date of experience: October 8, 2021
I ordered my first bag, and it arrived very damaged. Trades did refund my account after a review process. I ordered another bag, that took two weeks longer than it was supposed to arrive. The seller never responded to messages about delivery questions. Overall, I won't order from tradesy again.
Date of experience: March 18, 2021
Hi Kara,
Thank you for providing this feedback!
After reviewing your order, we're so sorry if you had been experienced a slight delay in shipping! There are currently delays occurring nationwide due to the numerous packages USPS has in their possession and limited staff USPS has because of COVID. Additionally, we've heard from a few buyers of this significant delay due to extreme weather conditions, which may have played a role in the delay of this shipment at the time of delivery.
On behalf of Tradesy and the United States Postal Service, I sincerely apologize for the inconvenience this has caused you and your business. We continuously strive to provide you with excellent service and are sorry to have let you down.
In addition, if there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
Thieves!
They charger me 25% commission! When I put the dress for sale it said it will be only 15%, by the time dress got sold I receiver only $737 from $980! Then you have to wait 3 weeks before they will allow you to use the money, withdraw is another 2.9%! So not worth it, totally regret that sale and will never ever go back. STAY AWAY!
Date of experience: August 2, 2018
I always bought my purses, shoes and clothing at tradesy, i always love shopping in their website especially if they have a sale going on. Sometimes you are lucky to get stuffs still new with tag and price are cheap and branded.
Date of experience: July 2, 2018
The seller misrepresented an item, I received something totally different. Contacted customer service, they said they will look into it. A week passed, I sent them another 2 emails, no reply from them. Scammer sellers and scammer/non existent customer service. Stay away
Date of experience: October 2, 2017
Tradesy.com sells fakes and then doesn't follow up when notified that sellers are selling fakes. Way too much hassle. Tradesy.com guarantee of "authenticity" is absurd. Can't have a guarantee when they don't enforce it. Will never buy from Tradesy.com again. Total scam.
Date of experience: December 29, 2019
Was skeptical as a first time buyer but was VERY pleased with the outcome! I found exactly what I was looking for, the product arrived in less then week, and I'm so happy with my purchase. I'll definitely buy from them again!
Date of experience: November 18, 2017
Sorry to say, but I'am not a first time buyer. I'am so disappointed on this one. The purse is not new, no tag, its used, worn so many times, lining is gone, tarnished strap, there's hair and dusty inside. Took a lot of picture of everything,
Date of experience: March 1, 2021
They kept true to their word and shipped the item right away, excellent customer service and very quick responses to questions. I will be ordering a bigger bag in the nearest future but for now this bag is perfect as a carry on for my trip!
I needed a good deal on a proper Louis Vuitton duffle bag for my Miami trip...
Date of experience: May 31, 2022
This company robs everyday people in the form of falsely posted items ALSO of their hard earned cash. Order from this site, you deserve to be burned. Read the consistent posts all over the web stating the very same! You've been warned.
Date of experience: August 11, 2016
Perfect condition, just as pictured. The exact pink color that's all the rage this year. I tried to buy this bag earlier in the season but it sold out and I coops only find it here — for much less of course!
Because I have been looking for this bag and couldn’t find it anywhere else
I love the color and brand
Date of experience: June 19, 2021
It was so easy to find what I needed and at a great price. The checkout process was simple and quick. Im looking forward to more purchases here, on Tradesy. Thanks so much for making my 1st shopping experience a pleasant one.
Date of experience: May 14, 2018
The bag - coach metropolitan is in pristine condition, little to no wear!
Really nice size and can be used as an everyday bag. Many pockets and fits my coach travel wallet. There is a top- zip for extra security- worth the price!
Date of experience: December 29, 2021
I've been looking at these sandals for quite some time but was not ready to pull the plug as I read several reviews about the straps being too tight and the sizing small. Normally I wear 38 in all of my YSL shoes but I decided to order 1/2 a size up and they fit like a glove! I have a pretty narrow foot so the straps don't bother me at all and I always wear high heels therefore these are comfortable for me and my style. I can't wait to wear them out!
Best deal plus I had Tradesy credit from a previous purchase.
Been looking at these sandals for a year now
Date of experience: July 26, 2022
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so sorry to hear that your seller had to cancel your order and that you are having trouble locating your refund. We encourage sellers to keep an up-to-date closet and remove items that are not available. However, we give sellers an option to cancel in situations where they have made a mistake in their listing.
We understand this has not been the best experience. This transaction should show on your online statement within 3-5 business days (if not sooner). Tradesy may appear as RECYCLEDINC, so please keep your eye out for that.
If you are not able to locate your refund or have any further questions, please do not hesitate to reach out to us. You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further. Additionally, we can be reached via email at Team@Tradesy.com 7 days a week.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!