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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
My wife sent me a link to a Coach bag she was looking at. I was able to click, view and buy it without the too-common runaround of sign-ins, confusing carts, wrong address saved, etc. Very impressed and grateful for the sanity.
Date of experience: November 21, 2021
I shop for most of my purchases on line since I live in a small town that does not have large department stores. I often find an item that I'm interested in purchasing but when shopping on line to Tradesy vs other sellers, pricing on Tradesy is 9 out of 10 times higher, and I often purchase elsewhere because I don't like the ide that I can't get a refund. I can only get Tradesy credit. So if I find an item for thousands of dollars? I don't want all my money sitting at Tradesy until I find something else to purchase. Thank could be months.
Date of experience: January 25, 2018
This site is a fraud! Do not sell anything here!
No protection for the seller.
I recently sold a designer item worth several hundred Dollars. Customer claimed it was dirty, which it was not. I have pictures and documentation to prove my case.
I was then returned a COUNTERFEIT item.
No resolution with customer service or management.
I am reporting them to better business bureau and other agencies and am considering legal action.
Stay away!
Date of experience: March 10, 2019
This was my first time buying a luxury item from a third party and not directly from the selling company. I was worried that what arrived would not be as photographed. The reality was the opposite. I'm even happier with it in person, if arrived fast, packed well, great quality. Super happy customer?
Date of experience: December 20, 2021
The item shipped quickly but took a very long time to arrive. When I asked Tradesy to help with tracking, they were able to see more info than I could from the USPS website and reassured me it was still on its way. The item arrived and it was exactly as pictured; just what I expected. Great experience overall!
Date of experience: March 22, 2021
Paying high fees to sell in their page, Tradesy will not have a neutral position while defending a case with a buyer. There is just a one direction evaluation and never offers a dialogue with the seller. The Customer Service repeats kindly the same type of responses that are of no help.
Unfair reviews and evaluations
Date of experience: October 19, 2017
Generally speaking Tradesy is not horrible. Sometimes you can find good items at decent prices. But from a seller's point of view there are things that need to be improved. I sold 3 bags over a month ago and I still haven't received my money. I transferred my money from Tradesy to PayPal 2 weeks ago, and I still don't have it in my PayPal account. No PayPal transaction takes that much time. Its just devastating that you can't get your money. Additionally, they have business accounts with some of the sellers. These people are charged only 9% fee and Tradesy promotes their items, which makes it harder for a regular seller like me to sell my items in addition to paying a 23% fee (20% Tradesy fee & 3% PayPal fee). I would have definitely cancelled my account with Tradesy if there was another comparable selling platform. I think people at Tradesy are aware that there is no other good selling platform for designer items and that's why they are taking advantage.
Date of experience: July 10, 2018
I both buy and sell on Tradesy, so far (a dozen times) without issue. Absolutely love it, got lots of great tops from here (I don't buy designer, just regular stuff), plus it gives me a place to sell things I changed my mind on, ended up not wearing or just don't like any more :)
Date of experience: March 13, 2017
Horrible customer Service! Long wait times and response times
Poor attention to detail
Company reps with lack of experience and knowledge
Unprofessional and impersonal interactions. Tradesy doesn't care about people. Tradesy doesn't take seriously and doesn't penalizes dishonest sellers. Tradesy allow sellers put back the merchandise, even if they know that it isn't real. Tradesy is writing fake reviews on here for themselves. They are trying to cover up the reviews from real people with bad experiences
Date of experience: April 4, 2017
Selling has always been ok until we sold a pair of pre-owned shoes and the buyer wore them (they were $700 shoes) damaged them badly and then Returned them. Tradesy allowed them to do so and did nothing about it. Offered us nothing in return. What a joke. Protect your sellers if you want to keep them, business 101.
Date of experience: December 1, 2018
Tradesy is so much fun. I could sit for hours checking out my biggest weakness which is handbags. I love Coach and it's nice to be able to buy them at a cheaper price. Who doesn't like a deal? Tradesy sellers also let you know the condition of the bags. I have been looking for a Coach with purple and finally found one after a very long time of searching. Thank you Tradesy. I will be back!
Date of experience: April 3, 2017
Seller (or agent) was very up front about existing problems. I shipped the bag to my restorer(excellent for upscale leather goods). Needs a total new lining and just an outside cleanup. $400. Plus the 150 I paid to Tradesy. I say, knowing what the work will look like and the buyer fee that I have an excellent bargain for a soon to be lovely LV bag. I will gladly share the Restorer upon request. Just contact me thru Tradesy.
Date of experience: September 11, 2017
Tradesy seems like a great place to sell... they say they will take back returns and resell for you, allowing you to keep your earnings from a sale. However they always have an excuse not to take a return, this has been a big problem recently, and allows buyers to take the 4 day return window, wear the item, and return it or claim it was inaccurately listed. If Tradesy won't follow through on their promise to take returns for you, they offer nothing that every other selling site offers... except higher fees.
Date of experience: April 20, 2019
For a more safer way to shop, I always choose "New with Tags" when buying. I have bought 2 Coach purses. They came brand new with the actual Coach sales tag still on it and both came with a dust bag and the serial numbers sewn in the inside. I just purchased a Michael Kors watch. Hopefully this purchase will go as well as the previous ones.
Date of experience: August 8, 2017
Very awesome website- similar to ebay but used wedding material!
You can search by typing in an item, by color, by price, or by date listed. This website can use paypal (or you can type in your cc number).
I personally have not bought anything from this website, so I can't give reviews about shipping or anything. Which brings me to the only downfall I had- the reason being that the items I was searching for was not on there.
But hey- recycled and inexpensive wedding stuff? Heck yes!
Date of experience: October 28, 2010
I always have great service with Tradesy but is it possible to have mailing options for sellers beyond the USPS. Currently they are overwhelmed and understaffed and delays happen very frequently- especially in December (I always treat myself with something for my birthday but it gets caught up in the Christmas "rush"). For more high priced items is it possible to have fedex or ups as options? I'm aware the costs would have to be baked into the cost of the items, increasing product for purchasers but maybe a consideration for higher priced items so the risk of loss during transit is slightly less.
Always happy with the product I receive. Truthful sellers and more affordable access to luxury products
Needed a new belt and have been eyeing something similar for a while
Date of experience: December 11, 2021
The good: I completely love and believe I received an authentic YSL purse. Amazing deal several hundreds off current retail. Amazing!
The not good: Though the sellers' bio states they welcome questions, both my very polite, succinct follow ups regarding shipping were ignored. To be fair both inquiries seem to lead to an action on Tradesy (activating the sale, shipping the item).
Overall, I'm looking past that because the item is in fact genuine. But that lack of communication made me apprehensive. Also its the first time I've experienced that and I've sold and bought many items on Tradesy and always answered buyers and potential buyers and up to this time always was replied to. Oh well all is well that ends well!
I trust Tradesy and they stand behind the items they allow to be sold on the site! I bought my wedding dress in Tradesy!
This was a first time designer bag purchase, currently this style and color is back ordered until May 2022! I researched, and happily found the YSL LouLou of my dreams here!
Date of experience: January 31, 2022
Beautiful ring but took longer than expected to arrive. Since it was expensive, it required a signature, which did not happen. Just a knock on the door by the Fed Ex delivery man and the package left by the door. Fortunately I was home to retrieve my package immediately, but I live in an apt complex with open hallways and have had several packages stolen before. A signature would've been more secure!
Date of experience: October 5, 2021
I contacted the returns department several times about my issue. I was not allowed to talk to anyone, and the "returns" department sends you in circles, by only communicating through emails so they don't have to deal with angry dissatisfied customers. To late to try and talk to a manager, even though that was never a option. I dealt with several customer service reps over the phone, and online. After much frustration I gave up and settled for a discount, rather than a full return.
Date of experience: November 10, 2015
Purchased a pair of sunglasses payment was promptly processed seller acknowledged then nothing no shipping I wait and wait after 2 weeks I contact customer service who tells me well guess we need to cancel order process refund hmmm ok I guess no real explanation. So wait a few days try again place order payment processed waiting... waiting... again tradesy cancels the order this time because the seller never acknowledged customer service has been helpful but it would be nice to actually get a product I order
Date of experience: July 17, 2018
Had a wonderful experience in ordering from Tradesy. Found exactly what I wanted at a great price, arrived at time expected, packaged well, in great condition! What more could I ask?! Love the bracelet and will probably order again from this company right away! Thanks for making it easy!
Date of experience: May 3, 2017
I was a bit apprehensive about purchasing from this site, but turned out to be a great experience. Delivery was faster than what was originally scheduled. I bought the Alexander McQueen Oversize Sneakers and they are perfect.
The reason I stopped by the site was the price for the shoes was less than most of the other sites I visited. I ultimately chose Tradesy because they guaranteed authenticity of their products.
I love the style and look of the McQueens. This is my second pair and I love both pair.
Date of experience: February 12, 2022
First item bought in mid-November for a Nov. 28 birthday, $500. Seller emailed me on Nov 27 to say they had received the order and they would ship out that week. Received item days after promised delivery date. Bag was misrepresented as a laptop bag with certain dimensions. Dimensions were not accurate and bag was too small to fit a laptop. Returned the item only to find out that the return policy is for site credit only! So found a $2000+ bag, but this time my first time buyer discount was not accepted because I used it on the misrepresented bag. All very sketchy. Now a month later I have still not received the second bag and they don't know when it will arrive. Since I have to be home to sign for it this is a big problem. Oh and the fact that my wife still has no birthday gift. These people are terrible at what they do and their customer service is as bad as I have ever experienced. If you give them your money and don't get it back it is your fault for not listening to this warning.
Date of experience: December 28, 2017
I'm a real Gucci girl. I have ordered some of my favorite from this site and have absolutely no complaints. The quick delivery is great authenticity of each item provided and confirmed I will definitely order again
Merch available and prices
I love fashion and stable items...
Date of experience: January 15, 2022
Merch available and prices
Date of experience: January 7, 2022
Date of experience: December 27, 2021
It's odd to read so many negative reviews, especially about their customer service. I mostly sell on SH, and have been paid promptly for the items. As far as buying from them, I bought what looked like an awesome sweater, marked "M". When it arrived and I tried it on it fit more like an XS (although that is the fault of the lister). The sweater also had an overwhelming cheap perfume stench, so I returned it. Customer Service was totally understanding, and I didn't have any problems. I would recommend them.
Date of experience: August 26, 2015
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hello Amanda,
I am so sorry to hear about this situation. We have a zero tolerance policy when it comes to inauthentic items being sold on Tradesy. As this is a return issue, I would recommend reaching out to our returns team and asking to communicate with the manager directly. You can reach them via email at returns@Tradesy.com.
If there's anything else we can help you with, please contact us at 310.912.7966 Monday-Friday 8:00am- 4:00pm PST. Saturday- Sunday 8:00am- 2:00pm PST or via email at team@Tradesy.com.