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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
We took the time to list hundreds of items - photographing, writing listings, etc. We had over 150 positive sales, then they received one return that was supposedly a replica (we did not agree) and they closed our account for good. They gave no explanation and no warning. AWFUL COMPANY - they cannot do business this way and stay open for long. Don't trust them!
Date of experience: September 23, 2016
Buyer beware, they do not have the items they are advertising for sale, their legit and trustworthy sellers are anything but. I tried to buy a purse and it look Shop Hers 10 days to figure out the seller had sold the item the day before I put in my order. What a scam! Who knows what they did with my credit card information.
Date of experience: February 2, 2015
First time buying with Tradesy and had a great experience. Seller shipped purchase lightning fast, the product was in excellent condition, as described, and deeply discounted. 10/10 will shop with Tradesy again!
Date of experience: June 6, 2022
I absolutely love my Fendi. It's my second baby spy bag. Perfect size. Denim is timeless! It's in pretty perfect condition.
The sellers were great. Very communicative and provide awesome customer service.
It’s where I found the exact bag I’d been looking for.
Love the style, wanted the denim
Date of experience: August 6, 2022
I paid for a bag and was awaiting the seller's response. 2 days with no response I sent her a message to kindly confirm. Her response was "confirm what?" I was in awe as my credit card had already been charged. I quickly reached out to *******@tradesy.com, Tradesy's "customer service" ( I use the term loosely) who apologized but told me there was nothing they could do until the seller responded to them saying it was ok to refund my money? Again, I'm in awe! I forwarded the message from the seller as proof and still they refuse to help me, the customer! At the moment I'm out $500 and the seller is sitting pretty along with Tradesy who got their cut! What a racket! They claim to have priority of your safety and protection. That's what they want you think. Protect YOURSELF and stay away from this website!
Date of experience: August 22, 2020
I visit from time to time. I have very eclectic tastes, so I come often hoping for new items. I wanted this ring before, and bit the bullet because the price came down to reasonable level. Please, can you get rid of your "sold" items from your listings? It makes me mad when I see something I would have liked better, sold to someone else. Otherwise, very nice. Thanks.
I look for different vendors. I am looking to set up to sell my multiples from my collection.
I liked them.
Date of experience: May 31, 2022
Communication between the seller and myself was a little off but after Tradesy reassured me the seller was one of their top sellers, I immediately felt better. The shoes look brand new! Almost like they were straight from the store! I am very pleased with my new shoes and at such a great price, you can't beat that.
Referred to by a friend
Date of experience: November 25, 2021
Got a Fendi bag that was sold as Brand New but received one that had glue inside the key holder and is all messed up. This will be the last time that I will buy from Tradesy. A waste of time shopping at your site.
I have no feedback yet as I am waiting for a refund
Discount of $100 towards $800 purchase
Because the color I like is only available here and the seller sold a lot in the past so I went ahead and bought it.
Date of experience: June 17, 2021
I have purchased several purses from this site. They have all been authentic and in good condition. I will definitely use them again.
I think any issues would be with the sellers, not the actual company since the seller sends the product directly to you.
Date of experience: November 2, 2015
We were blown away.
My husband and I were looking for my first Chanel bag…found it! Even after ordering the wrong color (user error) within moments we were assured it was no problem. Two days later the bag of my dream bag arrived. Packaged with style as though Coco herself sent me this bag.
I'll be checking with you first on all my luxury purchases.
Date of experience: August 17, 2022
The transaction is really smooth in the Tradesy app. But I always just an okay experience with this seller. They don't really take best photos in their products. I love the item so I'm keeping it but there are flaws not covered. The seller has a lot of items in Tradesy - I will be careful next time and make sure I don't buy from them again.
Best value for money
Date of experience: April 29, 2022
Very easy transaction! And i love my vintage finds!
Because the price is great and found a treasure!
Date of experience: January 23, 2022
I love how easy it is but 5mins reservation only? I think thats too short.
Because of the sale.
Date of experience: October 17, 2021
Although the bags didnt come with Tradesy boxes this time, the shipping was really fast this time! And they are both still in excellent condition!
Because i've heard they have a sale on balenciaga
Date of experience: February 21, 2021
I was looking for a pair of comfortable black wedges and stumbled upon these like new ones from a brand I was familiar with. They appeared to be in such great condition, so I went ahead with the purchase. They are exactly as pictured with no signs of wear. Shipping was swift. I'm completely satisfied!
Date of experience: May 10, 2021
So much better than I expected and from how it was described for a vintage Gucci. Swift delivery and safe packaging. Very happy with my purchase as there was also a sentimental value to it. Would buy again from this seller.
Date of experience: March 1, 2022
When someone purchases something, you get an email and God forbid if you don't respond immediately. However, even after you promptly ship, they take their cut, then there's another fee to have the money transferred and then you WAIT. An average transaction takes about 2 weeks to see your funds, and that's after you've shipped.
Date of experience: January 6, 2016
I didn't like that my account said my shipping materials were sent out to me the day after my buyer purchases the item and it is now 13 days later and I still have not received the shipping materials from tradesy. I really wanted my buyer to receive her bag in a nice box, but I waited so long on the shipment that I ended up sending it in a priority shipping package. Next time I know to just go with my own shipping that way the buyer can receive their product right away.
Date of experience: March 22, 2021
Hi LaLa,
I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience!
We certainly apologize if our kits in the past have arrived late or not at all. We received plenty of feedback from our sellers regarding this consistent issue, and apologies for the troubles and delays this may have caused. Do know our team is consistently working on this issue to better streamline shipping kits for sellers to prevent problems like this from happening in the future, and to provide a more seamless experience with our sellers!
In addition, if there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.
I have found Shop Hers a few months ago. Since that time I have purchased three designer dresses, clothes that I could never afford except through this website. I have gotten a million compliments from my friends and my daughters admire my new look.
Returns are easily done by the wonderful Camille who is in charge of this department. I Highly recommend this website, its a brilliant idea and the best sales possible.
Date of experience: May 11, 2015
So you make a sale, thats great. Then you browse the website looking for something you need or want. Well lets say you don't need or want anything and would like to just cash out after you have made a sale... Well be prepared to wait 14-24 days before ever seeing that money. Oh ya and on top of the 30% tradesy takes from your sale they take another 10% to withdrawal it to your bank account. So far I have sold at least 6 things and buy two things from the site. But every time I want my money I loose more tradesy is by far the most greedy of all of the reselling sites. They take as much as they can from every angle. If your looking to basically trade in items its great but if your looking to make money good luck. Oh yeah and be prepared to wait almost 3 1/2 weeks for your money!
Date of experience: February 19, 2018
If your shopping for a used handbag DO NOT look here! There handbags are marked at ridiculous high prices and when they come to you they look and smell awful. I will not recommend this vendor to shop and when you complain for your money back they take extra long responding just so they can denied your claim. I order three handbags here. 1 was cancelled and the others were returned. Horrible quality of items.
Date of experience: May 12, 2017
Shopping on tradesy was just as easy as using Poshmark or Mercari. I especially loved how quick the shipping was, my order actually arrived a day earlier than expected and it was coming from across the country. I am slightly disappointed in the product itself I received as the pictures did now show that there was any tarnish on the earrings/gems but overall the earrings are still in good condition and I am happy with the purchase.
I chose tradesy because it was the only site that had this specific earring available.
I’ve been searching for this specific item for a couple months now.
Date of experience: August 3, 2022
My experience on Tradesy has been good so far; I found a sold-out jacket I have been trying to find for a while. Also there is $50 off your first purchase which is great. The jacket came exactly as described. I look forward to shopping more at Etsy!
I have been looking for this jacket for a while.
This is a jacket I have had my eye on for a while!
Date of experience: October 3, 2022
I was unaware that the price when it says shipping included that there would be tax- it would have been nice if it was stated on the item page.
I have been looking for this jacket for a while.
Date of experience: September 26, 2022
I purchased a swimsuit. I was a bit surprised at how long it took to ship my item. The seller contacted me explaining the shipping envelope from Tradesy took longer than normal to receive. It came about a week and a half later than I expected. When it came I noticed a small hole in the bikini top where the stitching failed to grab both pieces of fabric. I can fix but I don't recall seeing it listed as an issue.
Didn’t want to buy new and this site had quality items.
I thought it looked right for what I wanted.
Date of experience: June 5, 2021
Didn’t want to buy new and this site had quality items.
Date of experience: May 19, 2021
This was my first and last time selling an item on the website. They have the ability to release your ACH funds but will hold them for a mandatory 6 days. I sell on eBay and my funds are released as soon as the seller pays. It's a lesson learned. Then their hours of operation are a complete joke. Then every single review I have read is bad. I haven't found one good review yet. They have to change their business model, or they will be out of business. They have my product, but I don't have my money.
Date of experience: September 10, 2019
These Christian Louboutin peep toe pumps were exactly what I was looking for and the price was more than fair with savings of nearly 70% retail price! The condition of these shoes other than the expected wear on the bottom is minimal, requiring a bare minimum of restoration to get them near new condition as they will be a present to my wife. I am sure she will love them.
Wanted a gift for my wife and I hat she’d never buy for herself without breaking the bank
Date of experience: November 24, 2021
It is with a heavy heart that I have to write a negative review about Tradesy. On two occasions I have bought items from their website that were defected.It's like they are allowing scam artist to sell on their site now.The quality of the site has decreased and become piss poor.
Date of experience: January 25, 2019
I have purchased some used items before but I must say that this order truly surprised me. These shoes are practically brand new and I am extremely happy with my purchase. I would suggest that any time this seller is selling something, do not hesitate to make the purchase. I will absolutely enjoy this item and I am grateful for working with an excellent seller.
Date of experience: March 1, 2021
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Josephine,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am happy to see you are currently working with our Returns Team.
Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it’s complete.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating