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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
I bought a checkbook wallet that came to me not as shown or described, it crumbled in the corners when I first opened the wallet to examine it. This site made it extremely difficult to make a return, I had to explain why I was returning and then they let you know if your return met there approval.
I will never buy from Tradsey again!
Date of experience: February 9, 2021
I've only sold two pairs of genuine Nike's on Tradesy and the second pair is now coming back to me with no clear reason why the buyer is returning them. They were as accurately described as Tradesy allows and these shoes are CLEAN. Now I'm out the shipping it cost to mail them out and no income for the sale.
I've been buying & selling on eBay for over a decade with only very satisfied customers. I am very disappointed in the Tradesy process and will not continue using their service.
Tip for consumers:
Boycott Tradesy. They haven't got it figured out.
Date of experience: September 8, 2016
The product was heavily altered and smells like chemical all over. Purse itself might be authentic but the box and bust bag came with it are from other products. The chain is nothing but fake. Disappointed.
Date of experience: May 9, 2021
Hi Ritsuko,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
Additionally, do know that while we have a strict 4-day timeframe for returns, we also have a zero-tolerance policy when it comes to inauthentic items or replicas.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I like the bag but am disappointed in how filthy the inside was when I opened it up. This was my first purchase from Tradesy and have to say that the customer service has been very good and responsive but the condition of the bag will make me think twice on any future purchases.
Date of experience: July 5, 2022
Hi Patsy,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with your latest purchase!
We do our best to support buyers in their shopping endeavors by offering the ability to request a return. Please know you can always request a return within the return timeframe, and should you have any difficulty you can always give us a call at 844-988-7233. Our phone lines are open Mon-Fri from 7 am PST -3 pm PST, one of our lovely Member Care representatives would be more than happy to assist you.
If there's anything you'd like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment. To us, your feedback is everything.
Exactly as represented. I would have preferred receipt on Friday or Saturday which was listed as earliest dates and not Monday as missed using it at Saturday event. However, I will use next spring. Thank you.
Had existing credit
Needed small white bag
Date of experience: September 26, 2022
This is my first time ordering with Tradesy and my first time owning a designer label. The item arrived quickly, exactly as described, fit perfectly, and the ordering process was simple. Best of all, I don't have to pick up 6 extra shifts to buy the pants I'd had my eye on for months.
Date of experience: February 12, 2021
This site is beyond bad as they hold your money (probably to earn their own interest on our money). Whatever the reason they are a disgraceful company. I sold a high end bag and still have not received my money! You all seem to know the story so I am done with this scam of a company!
Date of experience: September 9, 2019
When i stumbled upon this site i thought wow this is great, and less fee's then most sites... Boy was i wrong, I agree with others that they will refund a buyer without you knowing and without asking if you want your merchandise shipped back to you. And yes they also will not refund returns just a site credit which i had for 4 months now of $ 900 i don't trust anything on this site, so ill let my $ 900 sit until the class action begins... And trust me it will. When you call for anything you feel like your talking to a robot,... One word answers, No empathy, no concerns about you issues. Beware if your selling the turn around time to receive your money is ridiculous From date shipped to funds in your account.
Date of experience: March 14, 2016
I've shopped with Tradesy a few times & I always find gems that I can't seem to find anywhere else. Most times the items are brand new & if not they're in excellent condition. I'd recommend Tradesy over any other reseller site/app any day!
Date of experience: December 1, 2021
I will definitely be ordering again from Tradesy. They were honest about what the product may be missing whether it's a Botton or slight scratch. Also they were very fast with delivery. I love the confirmation of delivery as well. This site is excellent
Date of experience: July 15, 2022
I have been a high volume seller on Tradesy for years! They don't pay their sellers in a timely fashion at all when we clearly earned it! Their fees have become outrageous!
I'm considering selling what I have on there and deleting my account.
Date of experience: October 12, 2018
I always find great deals and items are shipped quickly, if its someone I haven't bought from I will message them asking if the item is still available and when they can ship. This saves me from purchasing something and not getting it ect
Date of experience: July 20, 2018
Was skeptical about purchasing a LV bag on line from this site, but I am so glad I did. I got my bag and it is authentic, the seller is simply amazing answering all my questions with an immediate response. Excellent service and products.
great customer service was not a long wait to get back to me, resolved my issue immediately. was very please with this interaction.
I searched the internet for sites selling LV items and came across this site. I read the reviews and figured I would take that chance.
I simply love Louis Vuitton.
Date of experience: December 13, 2021
Omg! I am so exited of receiving these beautiful shoes, they are in pristine condition! It was totally worth the way, they are gorgeous thank you so much for giving me the opportunity to own them. I will be super "extra" these upcoming days.
Price, condition, and I trully like them.
Date of experience: February 7, 2022
I received a skirt that had clearly been altered or washed several times. I wear the same size by this designer and when the skirt arrived it didn't come close to fitting. I reached out to Tradesy and they never responded. Awful customer service!
Date of experience: April 20, 2021
Hi Hardage,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
Regarding your recent skirt order, we're terribly sorry to hear that it didn't work out! After some investigation, I was unable to locate any emails that were sent to our team from the email we have on file, sorry about that!
From this point, the item, unfortunately, is ineligible to be returned as we are past the 4-day timeframe. That said, we have an easy option to relist, that way you can earn cash if the item sells!
If you require any assistance with this process, please feel free to give us a call at 844-988-7233, Monday-Friday from 8AM-1PM PST and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Tradesy continues to hike their fees. With selling fee of almost 20% and additional 3% to take your earning out. That is a total just shy of 23%. It's about twice as ebay
And paypal fees.
Why ebay is better:
Ebay has:
- Lower fees
- More traffic (retail is all about traffic),
- Tools to help you manage your listing, shipping, and gain even more traffic
On tradesy, you just get emails from customer bargaining all day long.
If you find something you like on Tradesy, look it up on ebay. You will definitely find the same item at much lower price.
Date of experience: October 6, 2017
The skirt I purchased is exactly as described. The fabric content was hard to determine from the pictures and is thinner than I expected, but it's actually better that way. Great communication thru Tradesy every step of the process. Thanks!
Date of experience: January 28, 2022
This was my second purchase from Tradesy and both transactions were great- fast shipping, beautiful products that were exactly as described, and helpful updates throughout the process. Highly recommend this site!
Date of experience: May 21, 2021
Site was quick and easy to use. I made my purchase on Tuesday and received the package three days later! Purse was was very nicely packaged and received in excellent condition. Thank you, Debbie, for sending item exactly as described.
Date of experience: July 8, 2022
I've had really good experiences as a buyer - all of the items I've bought came well wrapped and in the condition that was stated. I've purchased beautiful handbags, dresses and sweaters etc. In many cases, the quality is excellent (some new with tags!).
I would recommend as you can ask the seller questions about the products before you purchase.
I did however try and sell some of my items and nothing but may try again in the future!
Date of experience: April 5, 2019
The whole transaction happened so fast. I ordered my bag on Thursday and received it Monday... Seller shipped the same day i placed my order. Very satisfied customer here, however it's only been five days. Plus my bag is gorgeous!
Date of experience: March 19, 2022
I ordered a pair of Alex Marie shoes, which I normally don't do online because of not being able to try them on first. To my surprise the fit was absolutely perfect and the shoes looked new. There was even a little gift and a thank you note. I will not hesitate on ordering from them again.
Date of experience: December 10, 2021
I didn't expect my Ray- Bans to arrive so promptly. Service was fast, accurately described and no kidding, they were NEW, although not described as such. Unfortunately, I must return or exchange these if
Possible, because they are too small for my face!
I was searching for Ray-Bans and up popped Tradesy.
I have always worn Ray-Bans, but my last pair broke, unfortunately.
Date of experience: December 9, 2021
Never ever use this website. I included 12
Pics of my handbag and the specific measurements but the buyer of my bag decided she didn't like the size. Because of that, my funds have been "pending" by tradesy for weeks. They have my bag and my money and will not give me either of them. Their customer service is impossible to get in touch with and they are a total sham. I wish I had read reviews before I used this site. I will NEVER use this site again.
Date of experience: July 21, 2016
I absolutely LOVE my new guitar strap... it's perfect for what I wanted it for... The seller was great to work with... Fast shipping... received it in perfect condition and the packaging was beautifully put together... thank you so much... will definitely purchase from this seller again
Date of experience: April 14, 2021
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Francine,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your Gucci Checkbook Wallet (28088310) order, we're terribly sorry to hear that the item did not work out! Additionally, we're sorry to hear that your experience returning was not the greatest!
To further clarify, we actually ask all of our buyers who are returning items to provided images regardless of the return reason. This is important because we need to establish the condition of the item prior to returning it. That way if it is damaged during shipment or if the seller claims it has additional wear we’ll know it happened in transit instead of while in your possession. We just want to make sure that you're protected in the not-so-likely event that the parcel/item is damaged.
I went ahead and issued you $30 in Tradesy site credit for the inconvenience here. This amount never expires, and will automatically apply towards your next order with us. We truly hope this restores just a bit of your faith in Tradesy.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!