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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
I liked a luxury bag as my birthday present and purchased it right away. As a first time buyer from Tradesy I expected an excellent fast shipping but no! The seller, who is a first time seller here waited forever like 9 days for the Tradesy kit to arrive! It was the day before my birthday when I finally asked her to ship it over night! She did but it arrived 2 days later. The item is fine. But the seller did not send the authentication cards! I am disappointed. This site has limited communications and low transparency. I had no idea from where this item is going to be shipped.
Nothing just sent a regular shipping label did not even had an express option.
Googled it as it was what I wanted.
Date of experience: May 14, 2021
Their fees are outrageous - 22% selling fees and not only that you have to wait up to 30 days to have the money released so you can withdraw it into your checking (so you think) but then once you withdraw it, it takes another 10 days for it to get posted into your checking account - that is absolutely ridiculous and a terrible way to run a business - I will never do business on this horrible site ever again and you all should stay away as well - can't understand how they are still in business!
Date of experience: October 1, 2020
I was very excited about my purchase. However it would've been nice to know it was coming from Belgium and would take a month to receive.if I had known, it would've been a factor in me purchasing. I give it 4 stars because that's important information to know beforehand. Otherwise item is PERFECT.
Date of experience: October 3, 2022
Easy to use the website. Price is good for the product. Received prompt order confirmation and several shipping updates. It was shipped and received very quickly. The product I received was exactly as shown and in perfect condition. Thankfully, I'm pleased with the product and fit, so I can't verify their return/exchange policy. Be aware that there are no refunds, only credit for other items on their website. Other than that, I'm happy with this website and my purchase.
I was looking for a certain item and was directed to this company through my Google search.
I saw the product on another companies website, but they didn't have my size, so I Googled it to see where else I might find the item in my size.
Date of experience: February 15, 2021
This is my second order, when my first didn't fit, they gave me credit even though they said it was not returnable but it was a one time thing. So I ordered a completely different item in a larger size and it was even smaller than first item. Your used item sizes are WAY OFF! I'm done ordering items from this company!
Date of experience: January 21, 2022
Hi Sandi,
It's Roz from Tradesy, I hope this message finds you safe and healthy!
We recently reviewed your feedback and wanted to follow up with you. We're so incredibly sorry to hear about the negative experience you've had with Tradesy and your recent order. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We are terribly sorry about any disappointment following the delivery of your order. We know sizing is so important when online shopping and do hold our sellers to a high expectation of listing their goods accurately and with great detail. We have sent you a personal email to your email address with a viable resolution for this matter. Please know you can also always call us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Do not buy or sell from Tradesy. I sell in a couple of app and tradesy is robbing sellers and buyers. How can they charge 10.50 for shipping. I sell a pair of pants where they actually made more money than me on the sale. They take the commission, whole your money 21 days and in top of that if you don't want store credit you have to pay them a fee to withdraw your money. I sell in other apps and my money is available right away and buyers don't pay that much for shipping. Thieves.
Date of experience: November 23, 2017
A true rip off and so much hassle once u buy an items that is not right. They claim u get money back but that's 1 in a 100. The other 99 is site credit and u stock. Save the hassle and buy direct plz plz plz don't think u saving money buying from them... description states worn ONLY twice and this is what u get at 595$ when the brand new item is 695
Date of experience: July 19, 2019
I sold many items on Tradesy FR years and everything was smooth. The past 3 sales I had were returned to me because they claim they were above fair market value. When I ask them what the fair market value for the item is they reply they are unable to determine because it's a combination of factors. If they are not able to determine the value of the item they return it too. However, the item I sold is still for sale so how can't they determine the value. Really? Their guidelines are so broad- it is just a trap so they can keep returning items to Sellers and not get stuck with inventory- YET force buyer to now spend the credit they issued on Tradesy. So what they are really doing is:
1. You list the item within the price range they recommend
2. Item sells
3. Buyer doesn't like the item so they return it for a credit on Tradesy
4. Tradesy returns the item to you and takes the earnings back
5. Buyer is stuck with a credit they must spend on Tradesy
SCAM.
Date of experience: July 27, 2019
The jacket is in fine condition but is not a size small or size 4 as stated but instead a size medium. It's not acceptable to mistake information especially sizing and then have a non returnable policy too. This is the first time I've ever had this happen on any site.
I needed it for a trip so I shrunk it myself.
I buy and sell on Tradesy
I was looking for this specific jacket
Date of experience: June 7, 2022
I was looking forward to receiving my purchase because it was advertised as "New with Tags"; however, there were no tags, no original packaging... not even inside my item, and a label was tapped to the inner packaging box... as if contents shipped were also not in original box/packaging. As a result, I'm unsure whether this item is new or used— dissatisfied!
I chose Tradesy because of their high-quality products, supposed guaranteed authentication, and overall excellent customer service.
Promotion of high-quality products at reasonable prices
Date of experience: July 15, 2022
Hi Mz. Beezy
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source.
Additionally, You can request a return for any reason within 4 days of delivery. You'll send the item to Tradesy for free, and we'll issue Tradesy Site Credit for you to find something new. Once we receive it, we'll email you to confirm the return has been processed and your Tradesy Site Credit is available.
If you are within the 4-day return timeframe please go to your Purchases page on your account and click the "Request Return" button on the item you would like to return, then select your return reason and submit the return request.
If you need assistance with requesting a return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
This is the second time I've purchased a brand name bag from this site and I was not disappointed. I love my new bag and it came tagged. For new users, I suggest buying from a seller who has a lot of sales and followers. That way you know there's some kind of credibility prior to purchase.
Date of experience: May 12, 2022
I was looking for a certain bag & had not been on Tradesy for awhile. I went there & found that bag, at a price I never dreamed of. The greatest part? I had a site credit that I completely forgot about & was so thrilled to find this at a time when I truly needed a break! Tradesy really does give many wonderful opportunities to get authentic pieces as well as smashing offers & giveaways! Highly recommend this site as a trustworthy place to shop and one that is very accountable where they follow through to make sure "all is well"!
I was looking for a specific bag in a specific color & had looked at all the other sites but kept "missing the boat" on the bag and/or finding it at astronomical prices. My past experiences with Tradesy were always excellent, including customer service on the telephone!
I am currently obsessed with Marc by Marc Jacobs Totally Turn Lock bags, & more specifically the Violet Purple leather with the golden hardware. The piece I got has signs of wear but as an artist, I have to say in the case of this bag... it actually adds to the vibe & flavor of the piece & the way it was designed. Someday, maybe I will get a newer one but I kind of love that it has a rawness to it as it feels painterly and elegant all at the same time! I am not a perfect person with a perfect life, so my copy of this bag is very appropriate for my life, the times, & the look I like!
Date of experience: December 9, 2021
This site is allowing sales of products altered, and in very poor condition and the damage is not shown in all pictures or even mentioned under product detail information. As a matter of fact ALL of their items state the same verbiage ( gently-used). In addition Tradesy itself or Tradesy allows it's sellers to markup items listed than tell customers "WELL" the item is on sale at 67% off retail. Than once you purchase an item even under false advertising conditions Tradesy does not refund your money they only offer credit so you can purchase something else falsely represented.
Date of experience: September 27, 2018
I have used Tradesy to sell gently used items for the past few years. The items that I sold tended to be typical mall brands. They implemented new policies no longer allowing you to sell items under $10 and upping their commision on any item under $50 to be $7.50. Allowing you to keep your previously listed items under $10 posted without the $7.50. They raised their commision again, and at that time made it to were if you viewed or edited your $10 and under postings the $7.50 would be taken out. On some items this would end up, if the item sold, you would essentially owe Tradesy money. They have tried to push out good sellers, but ones that did not exclusively sell super pricey items. It is unfortunate as it is one of the easiest selling platforms to navigate. I guess the good platforms are reserved for the lucky ones that can afford the high end items.
Date of experience: October 13, 2017
Generally very happy to have found these sandals at a more reasonable price but though they said new with tags, there is a weird black mark on the front of both sandals. I have sent the store a message without a response.
I trust the authenticity and quality of brand
I liked it and the mission behind the brand.
Date of experience: June 2, 2021
What I've found out about Tradesy is not only do they hold your money for 21 days to protect the buyer... not the seller, but then it's another 7 days to get the money they're holding transferred to your bank account! What the hell is that! You get all of these notices to ship within 10 days of the sale but I have to wait 30 days for my money for my item? This is bull$#*!! I'm sorry there isn't a better word. I'll never sell or buy through Tradesy again!
Date of experience: July 22, 2019
The seller adequately fulfilled my order. However, the delivery experience was very poor. The order was placed mid June and did not arrive until yesterday, July 6. It is reasonable to have received an accurate update from the delivery service provider. Unfortunately, the tracking notes stated a delivery date of June 18. While this is not the direct fault on anyone other than the delivery service, it does not represent the full brand experience of a luxury brand such as Tradesy.
Date of experience: July 7, 2021
Hi Carla,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order!
Where we have seen these tracking delays become more common, it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.
I am happy to see you were able to connect with our Member Care specialists and we were able to file a missing package claim with the delivery service provider and they were able to locate the package.
Again, we are so sorry you had this experience. We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Purchased what I thought was a used pair of sunglasses, I was AMAZED when I opened the box and found everything was brand new from the glasses case to the cleaning cloth. The sunglasses were out of this world beautiful! I am so very happy with my purchase and I will be doing way more business with them in the future. Thank you Tradsey for showing me that not all websites are fakes. You amazed me and I will now be using you to get all of my brand name authentic items from you in the future. Shipping was super fast as well and the item was very well protected. Tradsey is also a small business so I am happy to support them!
Date of experience: April 16, 2021
Ebay is ok but using it gives me a headache, it's so ugly and full of scams and people writing IN ALL CAPS. I like how streamlined Tradesy has made uploading images and filling out a listing. I like how you don't have to "interact" to make a sale. I also don't mind the wait time to get money, which has been an issue for many; however, I'm just trying to clean my closets and make some money, not make a living from this! I suspect it is not the cheapest option out there, but in terms of ease of use -- I'm sold.
Date of experience: June 23, 2018
I have been trying to buy this belt new but it has been sold out in my size new online so I decided to take a chance on a preloved one and it is beautiful and was made a yr ago. Great communication and fast delivery. Thank you tradesy for a Black Friday discount!
Date of experience: December 3, 2021
Sold estate diamond and garnet earrings on Tradesy. Buyer kept them 3 weeks then on last day to return them due to more wear than! I stated they were used from estate and price reflected that fact. They were 1/3 price of new.
They wee professionally cleaned when sent and came back obviously worn.
Date of experience: April 14, 2017
I had missed out on this particular scarf when it was available on LV's website. I was so happy to find a brand new one, with tags still attached, online. The seller shipped the scarf immediately and it arrived quickly and packaged nicely. The scarf even came in a LV box. Thank you again!
Date of experience: July 5, 2022
I have been buying items from Shop-Hers since last year. I live in Australia and all my items arrive quickly, beautifully presented. I could not be happier with the service. The online sales assistant provided valuable information and support every time I needed it. I will definitely will be using their service and can truly recommend it to everyone.
Date of experience: April 8, 2015
It relies on seller to be honest about their product and if that is the case then they should allow you to return and get your money back. It's a win win for Tradesy because they return the item back to the seller who could relist it and the buyer gets store credit so they never lose. I don't think that is fair to the buyer who may not want anything else and is stuck with a credit.
As a seller the fees went up but it still is less than most consignment shops. They hold on to your money for 4 days which protects the buyer if you register with them if not they will keep your money much longer. I've sold over $12,000. In items and purchased $5000. In items with 1 issue that I returned.
Date of experience: February 17, 2017
Im a little hesitant on ordering from the seller compared to getting an item from the tradesy warehouse. I feel that sellers may switch out the authentic item with a replica. Im unsure how items are authenticated before they are posted for sell. Also the items are pricey, sometimes even more pricey if i were to purchase in store. This pushes me to do further research to see if i am actually getting a deal. The sellers also lag updating the shipment information. Ive had to contact them for the status.
Date of experience: April 20, 2021
Hi Kathy,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're so sorry to hear about your authenticity concerns! Do know that while we have a strict 4-day timeframe for returns, we also have a zero-tolerance policy when it comes to inauthentic items or replicas. If you ever receive an item and have authenticity concerns, please reach out to us and one of our friendly specialists can assist you.
Additionally, As a peer-to-peer marketplace, this allows our sellers to price their listings as they see fit. We certainly apologize if the item was priced a bit higher than the website price! You are always welcome to contact sellers directly to see if they’re open to negotiating their prices. Most sellers are open to offers within 15% of the listing price.
In the future, if there seems to be any kind of delay in the shipping please let us know and we will be happy to reach out to the seller for an update for you.
You can call anytime Monday-Friday from 7 AM-1 PM PST at 844-988-7233. Or we can be reached by email 7 days a week at Team@tradesy.com.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We know USPS has been experiencing some delays due to limited staff because of COVID, so on behalf of the United States Postal Service, and Tradesy, I am so sorry that the shipping experience was not as efficient this time around. That being said, we have switched our main courier from USPS over to Fed-Ex. Please give us a call at (844) 988-7233, our phone lines are open Mon-Fri between 7 AM PST and 3 PM PST, we would be happy to inquire with your seller to see if they have the authentication cards as we would love to help get those over to you.
We are also available by email 7 days a week, for any further assistance you can also always email us at Team@tradesy.com and one of our Member Care representatives would be more than happy to assist you. We pride ourselves on open lines of communication and clear company policies when it comes to the buying and selling process on our peer-to-peer marketplace platform, I am so incredibly sorry if you feel as though this has not been accurately represented.
Should you ever have any doubts we welcome a phone call or email to further discuss.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!