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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
I've had nothing but positive experiences buying and selling on Tradesey. I have been on the website for a year now, and transactions have been easy with zero disappointment. If you decide to buy or sell- I highly advise to read the buyers or sellers agreement policy before proceeding. A big part of not being disappointed with using the website is knowing what to expect when you're buying or selling.
After reading some of the ratings I want to clarify something; Tradesey doesn't sell fake designer retail items. Tradesy just provides the space online; for sellers and buyers. It's against their policy to sell fake designer items. But like with anything else, sellers are going to try.
Date of experience: September 7, 2016
I was looking for a special unique gift for my dearest friend of 57 years. She is an accomplished pianist and will love this broach. It is an absolutely beautiful piece of jewelry. I'm so glad I found it at Tradesy.
Beautiful brooches.
Date of experience: January 28, 2022
Do not waste your time, energy or money on this site. They have some very shady practices. If you are a seller they hold your funds for 21 days now and try to say it's to protect you and the buyer. Umm explain to me how someone having my item for 21 days and me not having my money for it helping me. Their percentage that they take out is not worth it. Their shipping is a rip off. They charge $10.50 for a $6.95 shipping label or $20.00 for some crappy $#*! $0.50 tissue paper(if you receive it) and some bag that you can get for free or cheaper at the post office. Take your business elsewhere.
Date of experience: July 18, 2017
I sold a pair of like new shoes. My money was kept for three weeks then I received an email stating that the item was being returned to me because it was used. Impossible since I never wore the shoes, just kept them in my closet. The buyer probably wore them then decided to return them. I lost $20 in shipping. Will never sell anything expensive there. Lesson learned.
Date of experience: July 30, 2018
I ordered on Jan 9 and got my item on Feb 9. There was a significant delay because the seller didn't receive the shipping kit. I think it would be easier if sellers could print a shipping label and take care of it themselves, as I'm not even sure what the kit is. My item arrived in a bag wrapped in tissue paper and a rubber band.
Date of experience: February 10, 2021
Working with this seller was a breeze. They communicated with me that they received my order, when they shipped it, and the approximate delivery date. The item was packed well and arrived in perfect condition. I would shop their closet again.
I know the items on Tradesy are high quality and inspected if I need them to be. I can almost always find what I'm looking for. The shipping rate is way too high though.
It was new with tags and the seller had a lot of items for sale and sold.
Date of experience: May 28, 2021
It was fine. Shipped rates are way too high
Date of experience: May 22, 2021
Ive read several reviews and it seems to have a common theme.
1. Im not certain that all these people are actually real
2. And if they are real, its interesting how most positive reviews come from buyers. Its also interesting their reviews are based on three or four purchases; however, Ive now sold hundreds of items and I can tell you that in the aggregate they dont have such a great business model. With the way they treat Sellers, Tradesys business model is unsustainable - sellers will not be provide items knowing how terrible the customer service is towards them.
Date of experience: December 25, 2017
Why are you investing? Heres my 12th complaint written today:
Once again I am writing as a disgruntled seller - with increasingly notable incidents of frustration. Im so offended and disgusted by the number of wrong-doings, that I have been pushed to complain and report Tradesy publicly to the media and investors. Not only is the customer service horrendous and basically invisible, they also have little to low communication competency (for a company that has raised millions). Today, Ive lost a deal due to the lack of seller awareness, poor communications, etc.
Im not sure if youre in the business to make money or anger your audience, but there is a common issue with revolving communication/customer service and decorum.
While attempting to liaise a relationship between myself and an international buyer, an inept customer service representative(s) failed to return my many attempts of contact re: request for additional pictures needed. In fact, today alone Ive waited 20 min plus to speak with someone and have never received call backs for my place in line. My buyer is no longer interested in my bag because Tradesy indicated that they could not prove authenticity; thus, implying that my bag is unauthentic.
Several issues here... Tradesy is defaming my brand because of thier negligence and poor wording. They provide little to no opportunity to provide what was requested of me - Why would a representative not contact me proactively and or reactively? Furthermore, your commission rates have substantially increased and the service has DECREASED consistently. There is no exposure to management, and Tradesy has become an advocate of the buyer, neglecting that the seller is a big part of their business. With all this being said, the tremendous increase in commissions portray Tradsey as thieves and unempathetic.
Date of experience: December 6, 2017
Do not buy anything on that terrible web platform.
90% of what I bought was fake! I spent 1000s of dollars of fake shoes and have never had even a chance to return it. Total waste of money. They do not care if seller is genuine.
Scam, scam, scam.
On of my $600 shoes was so fake, so they loose the red sole in one hour! Its FAKE!
Nobody does anything!
Products used:
Do not buy anything on that terrible web platform.
90% of what I bought was fake! I spent 1000s of dollars of fake shoes and have never had even a chance to return it. Total waste of money. They do not care if seller is genuine.
Scam, scam, scam.
On of my $600 shoes was so fake, so they loose the red sole in one hour!!! Its FAKE!!!
Nobody does anything!!!
Date of experience: September 23, 2021
Hi There,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
We're so sorry to hear about your authenticity concerns regarding your past orders. Do know that while we have a strict 4-day timeframe for returns, we also have a zero-tolerance policy when it comes to inauthentic items or replicas.
If you have not already, we kindly encourage you to contact us whenever you can so we can help assist in authenticating your items. They will provide you with a prepaid shipping label to have our authenticity team do in-person inspection at our Tradesy HQ. Our phone hours are Monday-Friday from 7 AM-3 PM PST and any of our specialists would be happy to assist further. Otherwise, we can be reached at team@tradesy.com.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I have ordered a pair of the shoe over a month. The tracking was provided not updated over 2 weeks! I ask for refund and help! They told me to wait another 48 hours! I wait 72 hours still not arrive so I request the refund it! They just give me a toll-free number to check but never have an answer! This is the worst CS! Don't trust this site, seller and staff!
Date of experience: March 10, 2017
Absolutely distrustful and awful company. I sold two pairs of shoes and a handbag- non of which were luxury items. They told me it would be 21 days before they would release my money. I then asked to have it transferred and it never happened. It's been a month- I filed two complaints non of which were handled appropriately. I am now out $120. Horrible! I only use Poshmark.
Tip for consumers:
Don't use this site
Products used:
I hate this company- stole my money
Date of experience: November 4, 2019
Horrible greedy company. They give the buyer 4 days to return but hold your money for 3 weeks then they take a week to transfer it to PayPal Or your bank. Customer service cares nothing about you. Theyre a disgrace. Run! Sell elsewhere and dont buy here either because theyre unethical to their sellers.
Date of experience: April 30, 2018
As a college student, I have been able to afford brand name for a lesser price. Always my go to for high end. Customer support has always been helpful. Negative reviews are biased and based on the seller NOT the company.
Date of experience: April 20, 2018
The handbag was listed as 'Like New This item may have been worn but has no visible signs of wear.' But when I got the product it was far from that. While the exterior looked beautiful, the stitching of the handles was quite bad on the bag. One handle was so bad I was worried about even picking it up with nothing in it, fearful that it would detach.
I've only begun the process by sending in an email. I hope this will go smoothly. I have never returned a purchase from them or any other seller before.
I've bought from Tradesy before and have been pleased with purchases.
I thought it was beautiful and unique.
Date of experience: June 10, 2022
The item didn't ship until 16 days after I purchased it and then I found out it was coming from europe so it took even longer to get here. The packing of the item was secure but it was stuffed into a tiny box with no plastic wrapping around. Overall the item was fine just didn't feel very professional and I had no idea when to expect my purchase.
I've sold lots of items through Tradesy before.
Because it was unavailable on Bottega's website.
Date of experience: June 21, 2022
Hi Liddie,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
Please know we give our sellers 10 days from the date of delivery to ship. You can always contact our Member Care Team and they would be more than happy to reach out to the seller on your behalf. If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Unlike other resell sites, you have to wait days upon days to receive your money from Tradesy once the buyer has received your item. Then, you wait weeks to get your money into your bank account if you decide to transfer it from your Tradesy account. THIS is where they are making the bulk of their money... holding onto your hard earned cash for extended periods of time well outside of guidelines. I'll stick with Poshmark, EBay and Mercari, thanks.
Date of experience: July 19, 2017
Condition and beauty of handbag exceeded my expectations. Seller followed up even before delivery! Dione is honest and a dream to purchase from. She should be the standard by which all online sellers are to judged. Dione gets a 10 out of 5. Thank you!
An online search indicated a seller item on Tradesy.
Quality of the handbag.
Date of experience: July 3, 2022
My 1st purchase I pray I loooks like the description just 1 thing no receipt or email saying it's truly authentic. But I will call my sales guy at Gucci in tysons to confirm authentic. Plus on the front you can see a little scratch.
The price and it said no visible signs of wear
Date of experience: December 20, 2021
Date of experience: December 16, 2021
Bought a Dior bag and came in not as described, I believe it was because the seller cleaned it before hand and she had no idea it came in the state I got it in but whatever cleaner she used ended up actually dirtying the bag even more but I managed to clean it up with some wipes and it looks way better. The seller was kind enough to refund my money and let me keep the bag. Seller I bought from was extremely nice though and would recommend! Look for "Clinton Rooker"
Products used:
Dior purse
Date of experience: March 19, 2021
If I could give them a zero star, I would. This website is terrible! They take 21-30 days to pay you, anyrhing you sell they return (based off buyers judgment even if they lie), they never investigate issues, and they will remove items from your closet without any notice! You will do all the work to put up a listing, then wa la its gone! No notice, no notification, nothing! Highly disappointing site to use! Stay far far far away!
Date of experience: November 13, 2017
I bought a LV handbag. No issues with authenticity but the hobo bag was for a child which was never mentioned in their description. Filed misrepresentation and they gave me store credit. The issue is the bag is for child like 6 years old or less. I would look very silly using it. I did not see the dimentions. Needless to say that poor customer service will prevent me from going back to their site.
Date of experience: February 21, 2017
I ordered extra large rayban aviator sunglasses for myself to enjoy. I kept receiving messages from the seller telling me that they were going to have to cancel my purchase and give me a refund. They never mailed the sunglasses until June 1,2021. When I received the sunglasses they are not at all XL aviator rayban sunglasses. I'm so disappointed. I want a full refund. And a shipping label to mail back these fake sunglasses. Thank you
Date of experience: June 5, 2021
Hi Victoria,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery. If it is deemed misrepresented by our returns team we will issue a refund to the original payment source.
Once you have requested the return, next you'll receive an automated email from the Tradesy Returns team requesting photos of your return item. Be sure to reply with all the suggested angles and views mentioned in the email.
Once the Returns Team has reviewed the photos they will continue with opening the return so that you can send it back to Tradesy. We will provide you with a prepaid shipping label as well.
If you need assistance with requesting a return or sending in photos please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I actually had a great experience, it definitely depends which store/closet you buy from. I got a gorgeous Louis *******@dmonti closet with very nice detailed images, descriptions and immediate service.
Just my experience... you may want to check yourself, I don't know about other people. But definitely going back
Date of experience: August 5, 2016
If I could give 0 rating I would! Received an item that doesn't look like anything on the picture and they refused to give my money back to the credit card. I have appealed the case and they still refused to give mu money back. Talked to the manager and all she could say is "I'm sorry" No, you're not sorry! You only scam people, their hard earned money. That is how you make money. Never ever trust this website. Worst customer service. Rude!
Date of experience: January 12, 2016
I've been dealing for Tradesy for a few years and have no complaints. I've been very happy with every purchase. I did return one item because it was just too small for my taste. My account was credited, no problems
Thank you Tradesy for making designer bags affordable.
Denise S.
Date of experience: March 14, 2019
Purchasing on Tradesy has been a great experience for me. It was easy to find the quality products that I wanted and was really happy with how quickly everything was mailed to me. I highly recommend it to anyone who would like quality, high end items, for an amazing price.
Date of experience: June 16, 2021
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Sarah,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
After reviewing your order, we're so sorry to hear that there was a delay in shipping due to our shipping kits! We provide our sellers with this kit option in cases where they would like our shipping/packing materials to send their items out, though, we have noticed that it has been a bit delayed as of recently. Please know that we certainly do advise and offer our sellers prepaid shipping labels if they're looking to ship it out sooner than later; we always try our best to help the seller as much as we can to ensure that our buyers receive their items as soon as possible.
Regardless, we apologize for the inconvenience this delay has caused, and we're glad to hear that you are enjoying your new shoes! I went ahead and issued $25 in Tradesy site credit. This amount never expires and will automatically apply towards your next order with us. We hope this restores just a bit of your faith in Tradesy!
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!