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    Tradesy

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Tradesy

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Overview

Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.

  • Service
    508
  • Value
    260
  • Shipping
    264
  • Returns
    103
  • Quality
    3597
Positive reviews (last 12 months): 100%
Positive
18
Neutral
0
Negative
0
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25,530 reviews

163
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How would you rate Tradesy?
Top Positive Review

“My first time using Tradesy's”

Valera s.
5/2/24

This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.

Date of experience: 5/1/24
See positive reviews
Top Critical Review

“Chic Finds is a bait and switch vendor”

Lisa H.
5/6/20

I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.

Date of experience: 5/6/20
See critical reviews

Reviews (9,864)

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Timeframe

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Reviews that mention popular keywords

customer service (601) shopping experience (115) return policy (93) site credit (58) bank account (37) delivery time (37) mint condition (31)
Thumbnail of user ericaf319
Texas
1 review
0 helpful votes
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November 11th, 2021
Verified purchase

This is my purchase from a website outside of the designer or Department store and I was a bit skeptical but the customer service is excellent, timely and my purchase arrived earlier than I imagined it would in secure and clean packaging. Very impressed and happy to make future purchases.

Date of experience: November 11, 2021

Thumbnail of user suew540
New Jersey
1 review
0 helpful votes
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March 26th, 2022
Verified purchase

Charm was listed as being 1" long. It is less than 1/2". Box & pouch were not authentic. Necklace appears to be a fake as well for multiple reasons; too involved to go into detail. Item was not shipped from US as indicated in description; it was shipped from Japan.

Date of experience: February 24, 2022

Thumbnail of user devo6
dev o. – Tradesy Rep

Hi There,

We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.

We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. We are happy to see you are currently working with our Returns Team.

Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it's complete.

If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.

We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating.

Thumbnail of user christinew940
New York
1 review
0 helpful votes
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May 13th, 2021
Verified purchase

Everything was wonderful. I did have a problem with a discount code not working properly, but Tradesy promptly addressed it to my satisfaction. And I LOVE the bracelet I purchased, it's exactly as I hoped and as described, only better. Seller was also very prompt to reply and to send item.
Have never had a disappointment when buying on Tradesy.

Date of experience: May 13, 2021

Thumbnail of user annad1077
Maine
1 review
0 helpful votes
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July 28th, 2022
Verified purchase

I was very suspicious of Tradesy at first, because it essentially seems to be Poshmark for designer goods. But all the reviews said it was legit and I could not find the item anywhere else. I took a chance and when I received my purchase it was perfect! Exactly as described and definitely authentic. I'm very happy I did it!

Reason I chose this business:

I chose Tradesy because it was the only place I could find the item I was looking for. It was discontinued several years ago so I couldn't buy it new, and I had yet to find it on a secondhand luxury reseller site (Real Real, Fashionphile, etc).

Reason I chose this product:

I chose the product because it was a pair of shoes I had wanted for several years that had been discontinued, and this was the first time I had seen a pair for sale that were my size and in perfect, brand new condition!

Quality

Date of experience: July 28, 2022

Thumbnail of user cindyh146
California
3 reviews
2 helpful votes
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January 12th, 2018

After searching other websites for a specific sunglass color and shape with no luck, I finally looked at tradesy.com. In less than 10 minutes I found the perfect sunglasses! I'm really happy with how easy it was and am excited to receive my sunglasses! I wish I had been shopping on tradesy.com a long time ago!

Date of experience: January 12, 2018

Thumbnail of user barbaraz44
Colorado
1 review
1 helpful vote
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September 24th, 2018

I requested to be reimbursed $12.90 for self-shipping when the shipping package did not arrive timely. It is an option that they offer on the site. Now, they will only give me site credit even though they were paid $14.00 by the customer. That is a dishonest trade practice and a scam. I will be reporting them to the FTC.

Date of experience: September 24, 2018

Thumbnail of user shanonc3
North Carolina
1 review
1 helpful vote
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June 22nd, 2017

I have made many purchases through Tradesy, only one issue with a single purchase which was made right very promptly. Will continue to shop and sell with this site! A great place to sell what is collecting dust and buy something that I love!

Date of experience: June 22, 2017

Thumbnail of user anthonym2433
Florida
1 review
0 helpful votes
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September 14th, 2022
Verified purchase

The purse looks good for the money but, my wife called me as she the house with said purse (a couple of hours) and said "babe you won't believe what just happened, one of the shoulder straps popped. Other than that everything was good

Date of experience: August 15, 2022

Thumbnail of user vivil2
Canada
1 review
12 helpful votes
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July 13th, 2015

I had an item in my shopping bag, the agent's name is Blair forced a big amount of payment throught my Paypal account without my authorization! I realized and I asked to cancel the transaction 10 minutes later and Shop Hers refused my request even though the item was not yet shipped. The agent told me it was too late, the seller has been notified and could not cancel within 15 minute of time? This is unacceptable! Really worst experience ever!

Date of experience: July 13, 2015

Thumbnail of user rained
New York
2 reviews
3 helpful votes
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August 3rd, 2017

I love shopping on Tradsey. I find items I've never seen on other sale sites. It's very easy to enter your search criteria, save your sizes and communication is simple with sellers. I also know I'm protected financially as they hold funds until the product is received safely and accurately. Their sales are incredible and you can get crazy prices on very high end items, is: your Grails.

Date of experience: August 3, 2017

Thumbnail of user jillg272
Florida
2 reviews
0 helpful votes
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April 17th, 2021
Verified purchase

Love my like new purchase. The bag is slightly smaller than I would have liked but, I like the zipper at the top versus other tote bags. It is very sleek and stylish and I love that it is a discontinued model where there won't be a ton of them around. And it came in mint condition.

My credit card company flagged this as a possible fraudulent purchase and declined the transaction until I was able to confirm. The seller was very cool about it and it ran through no problem the second time. Not only that but the shipping label was created that evening in California and it was delivered in 3 days to Florida.

Date of experience: April 17, 2021

Thumbnail of user morganl44
Massachusetts
1 review
10 helpful votes
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February 13th, 2019

I have sold around 20 items on Tradesy over the period of 2 years. I was very loyal to Tradesy until I sold my most recent item, a bag I paid over $1000 for a few years back, and listed it on Tradesy for $380. The buyer requested a return the next day, stating the bag was misrepresented, and I got the bag back from Tradesy completely destroyed. The hardware was ripped out, seams were ripped apart, and I complained to Tradesy saying I did not inflict this additional damage to the bag. They told me they can't do anything about it, so at the end of the day, I was left with the bag (completely worthless) and no pay, no compensation, no credit, no remorse, nothing. I was essentially robbed of the $380 from Tradesy. Don't use Tradesy unless you don't mind having your items destroyed by buyers to trigger a return and having an incompetent returns team look the other way whenever it's convenient for them. Real classy company.

Tip for consumers:
Don't use the site. There are more reputable e-consignment sites out there that are much better. And I thought this was "can't happen to me" type of situation after 2 years but it just came one day and just like that, robbed. Not worth it.

Products used:
I ended up having my bag destroyed by their buyer and they didn't do anything about it.

Service
Value
Shipping
Returns
Quality

Date of experience: February 13, 2019

Thumbnail of user nhumil
California
1 review
11 helpful votes
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March 1st, 2018

I paid $1200 for a like new dress and i got a very dirty dress rolled in a 5 cents plastic bag. Luckily, the crystals didn't get damaged. Please ask your seller use upsp shipping packaging or others, but not Tradesy even if you have to pay for some more money. Also, the honesty is up for your seller if you get lucky. Scary to buy used items at high prices.

Service
Value
Shipping
Quality

Date of experience: March 1, 2018

Thumbnail of user jasonp118
Florida
1 review
7 helpful votes
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May 20th, 2017

Bought Tory Burch shoes for my wife for $235. I received them and didn't look in the box. Gave it to my wife a week later and she noticed one to be about 4 shades darker than the other. Looks fake. I escalated to tradesy and they refuse the return and suggest that I resell the on tradesy to recoop some of my loss. This suggestion just shows you the integrity issues. I have values apparently this company does not. Stay away. Look at all the poor reviews. Don't buy from tradesy.

Date of experience: May 20, 2017

Thumbnail of user lir16
California
1 review
0 helpful votes
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July 4th, 2021
Verified purchase

The seller went on a work trip, but she kept me updated on shipping. She shipped it out after she came back. Great communication! Very nice lady!
And the platform keeps me updated too!
So I am very happy with my first purchase!
Thank you so much!

Date of experience: July 4, 2021

Thumbnail of user nulln10030
Illinois
1 review
0 helpful votes
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March 15th, 2022
Verified purchase

Found the website interface to be great, the product selection is definitely the largest compared to similar sites. Purchase, shipment, delivery were all painless. However the site could benefit from some type of a standard condition rating and require more descriptive summaries of the condition of products.

Reason I chose this business:

Best price.

Reason I chose this product:

Best value.

Quality

Date of experience: March 15, 2022

Thumbnail of user moondogt
Florida
1 review
0 helpful votes
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October 19th, 2022
Verified purchase

Honestly it was one of the best experiences I have ever had. It's remarkable that I found this hidden gem out of a millions of others. I'll be willing to resell it for a few thousand dollars even though it's only worth like 60 bucks or so. Yewwww

Date of experience: October 19, 2022

Thumbnail of user rebeccad49
Texas
2 reviews
12 helpful votes
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August 29th, 2016

I have been a seller on Tradesy for about 2 years now. I had read about it in a magazine and decided to try it out. I liked the fact that Tradesy will send you packaging materials b/c I don't have the opportunity to go purchase shipping materials. Not only do they take forever to mail the shipping materials, I have lost sales b/c of it, but they also charge a ridiculous amount for shipping. $10 for something that should only cost $3. Not only that, but they allow buyers to return items for ridiculous reasons. I had someone return a dress b/c the threads around the tag were loose. They claimed misrepresentation despite the fact that there was a clear picture of the tag in my listing as well as a note in my item description. I would cancel my account, but that means having to go through and delete 100 posts before I can do so. They also charge you to withdraw your money from your account. HUGE RIP OFF!

Date of experience: August 29, 2016

Thumbnail of user amandan791
Virginia
2 reviews
0 helpful votes
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February 28th, 2022
Verified purchase

I purchased a Forever Fendi watch on Tradesy recently. The watch is current and still being sold in Fendi stores, but I got a brand new version still in the original packaging (with original box and paperwork) on Tradesy for over 50% off retail! Lightning fast shipping as well- overall all very satisfied with the purchase and will definitely buy from Tradesy & this seller again! Thank you!

Reason I chose this business:

Positive past experiences

Reason I chose this product:

Loved the design, & Tradesy had the best price available by far

Quality

Date of experience: February 28, 2022

Thumbnail of user sandrap42
Georgia
2 reviews
16 helpful votes
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September 16th, 2015

Purchase made on 9/7.9/16 no proof of shipping and Lizbeth from "customer service" of no help only telling me to contact them tomorrow to ask for a refund "IF seller has not shipped yet". No explanation, nothing. Well of course she hasn't shipped. She doesn't have what she needs to ship! Seller tells me it's Tradesy's fault because she hasn't received a shipping kit from Tradesy. Unbelievable that this company is in business given the stellar operations of other e-commerce sites who have been doing this for a long time and value the confidence, trust and time of their patrons.

Date of experience: September 16, 2015

Thumbnail of user elizas8
Tradesy T. – Tradesy Rep

Hello Sandra,

I apologize for the negative experience you had using Tradesy. To provide the explanation you weren't given when you called, Tradesy is not able to cancel an order on our end until after 10 days of the purchase date. I cannot speak as to the whereabouts of your sellers kit. Occasionally, a kit will be lost in transit to the seller. If this happens, the seller may use a free printable label to get the item to their buyer.

Hopefully this one negative experience has not deterred you from giving Tradesy another try.
If there's anything else we can help you with, please contact us at 310.912.7966 Monday-Friday 8:00am- 4:00pm PST. Saturday- Sunday 8:00am- 2:00pm PST or via email at team@Tradesy.com.

Thumbnail of user tesab
Kansas
1 review
10 helpful votes
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July 11th, 2015

Just received a $350 Prada wallet with a broken zipper. I thought they inspected all merchandise before sending it out. Guess NOT. Awaiting on a response from the email I sent. Hopefully, they'll do what's right, by refunding me entire purchase price and shipping fee. I should've read reviews before giving them my business. I would recommend read all reviews before making a costly mistake.

Date of experience: July 11, 2015

Thumbnail of user dianas110
Kansas
1 review
11 helpful votes
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February 20th, 2017

This company is as dishonest as they come! Lucky for me, my purchases have been fairly small. I was sold a pair of broken and filthy Marc Jacob sunglasses. I put them in the mail the very next day with the so called "free return label" I was confident that I did everything according to Tradesy's return policy. Boy, was I ever surprised! They said I didn't return the item within 4 days! They tell you returns are free so that your item won't get to them within that 4 day period because ground mail takes forever. How sad. Have fun rotting in hell "Trashey"I mean "Tradesy".

Date of experience: February 20, 2017

Thumbnail of user bosss20
Kentucky
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase

I've ordered two handbags from Tradesy. The deals I got were almost too good to be true, and I'm a well-informed shopper. If I don't buy directly from the designer, there's a reason. The reason being it would be foolish to pay full price for an item I can obtain for significantly less through Tradesy.

Date of experience: August 2, 2022

Thumbnail of user rosalync3
Georgia
1 review
0 helpful votes
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April 24th, 2018

I stand by the customer' s service department. They won't stop until your issue is resolved. I have had a few disappointments with items from different sellers and the return service is as easy as following the policy. Then I was reassured that my money would be held as future credit and that was reassuring. I later made a purchase and the full amount was credited as promised? Thanks Tradesy, you have made a lasting customer.

Date of experience: April 24, 2018

Thumbnail of user rosee51
New York
1 review
9 helpful votes
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September 12th, 2019

If I could give negative stars I would. A month later I am still waiting for payment of my item. Then must sacrifice 2.9% because I don't want to spend the money with them. Awaiting payment for one more item and then I'm done with this company. Reporting them to my State Attorney General's Office!

Date of experience: September 12, 2019

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From the business

Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.

Company Representative

Thumbnail of user devo6
dev o.
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