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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
I purchased a wallet that was never delivered, took me a month and a half to finally get a refund. Each time I emailed I didn't get anywhere. Then I received an email stating, "oh I thought this was taken care of." Totally bad service and definitely would not order again!
Date of experience: March 18, 2021
Thank you Wen for well protecting the skirt in a cute Jellycat dust bag. I have been looking for this Joseph pleated skirt for so long but they were all sold out online. Luckily, I found it here and purchased it.
Date of experience: December 9, 2021
So far my experience with Tradesy has been phenomenal! The items are exactly as described and the value of knowing Tradesy is watching out for me by verifying every item makes the experience great - Trust is impt. In this process.
My daughter told me about it. I used to shop at Poshmark but had a few bad experiences.
Brands and affordability! This is a fair place to shop!
Date of experience: October 7, 2022
Great! My bag was exactly the condition shown and explained… I was nervous for first time purchase on this site but Elady was wonderful. Responding quickly to message. And shipping was fast and arrived sooner than expected. Thank you so much!
Date of experience: June 11, 2022
The bag is real and in good condition. However it appears as though it's sat, outside of the dust bag, for along time and has collected dust inside and out. It doesn't smell neutral or clean. It has a dusty smell as well. I feel like Tradesy should clean the products including vacuuming them if necessary. Even my hands feel dusty after handling the bag. I wasn't expecting it to arrive like this. There was no indication of the packaging being damaged so it was like this when it was boxed up and shipped.
Because I had my eye on this item and happened to see it on Tradesy.
I like the size and color.
Date of experience: August 10, 2022
Horrible experience, the seller sent a totally different items than the one on the pictures and on top of that this company refused to return my money and just gave me a store credit to obligate me to continue buying from them. Buyers beware, even tho according to their policy they will return your money if you don't receive what you order, they don't honor what they say and keep your money no matter what. Communication with them is terrible they ignore your messages and they magically reply when you decided to use the stupid credit store for not loosing your money, simply saying that because you used part of your credit they cannot return your money any more... scammers!
Date of experience: April 30, 2019
The site was very easy to use. The shipping took longer than expected. But it did have to ship from Japan to Tradesy and then to me. The shipping time was disclosed on the listing. I didn't know the Japan part until after purchase/ seller email. The product was as described. Very pristine. Stiff like new/very little wear.
Return shopper
Little to no wear. No discoloration or flaking.
Date of experience: May 10, 2021
Return shopper
Date of experience: April 24, 2021
My experience with the Tradesy site itself was fine. They noticed when the bag had not shipped after a week and contacted me with options. I contacted the seller who was very responsive and shipped immediately after contacting her and it arrived quickly after. The bag, although beautiful and in fairly good condition, was not as advertised. It was advertised as "new, never used." It clearly had been used. There were brown stains in the interior corners that, fortunately I was able to get out without staining or damaging the lining, as well as other visible signs of wear - small particles left behind and a musty odor. Overall, it's in good condition and does not cause me to want to return it.
Date of experience: February 19, 2022
My item arrived in a timely manner and in good condition. It's lovely and I will enjoy it for years to come. My only issue is that it is really wrinkled, as the photos showed, and when paying this much for one item, it would be nice not to have to deal with that on my end………
Date of experience: January 10, 2022
I ordered a bag from this company thinking I would receive my bag in a week. A month later... no bag! They never told me it would coming from China. I would've never ordered it. The bag has been on hold in customs for two weeks now and I'm told I can't get my money back. Worst experience ever! Will never shop with them again and if you don't like to gamble, I suggest u don't either!
Date of experience: March 9, 2021
Hi Jennifer,
Thank you for providing this feedback!
Upon checking, you actually purchased from one of our partner sellers, Coco Luxury. Our Partner sellers are sellers who have an excellent track record with us: an amazing inventory, tons of sales, and almost no returns and misrepresentations. After building this track record with us, we allow some Partner Sellers special perks, including shipping from abroad. Being a pro seller is a great thing and can't be attained easily! We are confident with this seller and the items they sell, but we totally understand that you're in doubt, especially that your money is involved.
I do sincerely apologize the item was on hold with customs but I am glad to see that our team fully refunded you for this purchase! If there is anything further we can do to help make this experience any better, please do not hesitate to ask.
I'm used to ordering vintage online only to have it arrive to me as different from the description and with poor communication and measurements by seller. The seller who sold me my vintage vest on Tradesy was very professional, kept me updated and when I got the vest, it fit me like a glove (measurements on point) and there was an extra accessory in the pocket just for fun. I feel like I got an item of extraordinary quality at such a fair price. The experience is what I feel shopping second-hand used to be and should be--I appreciated that a lot.
Date of experience: October 6, 2021
I actually did not read the reviews until after I had ordered so I started to get nervous after I read these. I am so HAPPY with my LV cross body bag. I bought it from Scarlet, she was amazing. She sent me an email right away that she was shipping my purse 2 day priority. I got the shipping # right away and tracked it through USPS. I could not be happier. Communication and bag was exactly what I expected. If I could afford it, I would only buy through Scarlet. I can only say that this site is up to they seller and not Tradesy. All I can say is that I had a great experience for first time buyer. Thank you!
Date of experience: February 23, 2017
As a seller it's impossible to reach someone to help you if you have an issue, they ignore you and mistreat you. They will also break their contract with you, and make returns past the 4 days the customer has to inspect the item. They are willing to engage in illegal practices, i. E. breaking their seller agreement. Very disappointed.
Date of experience: March 18, 2016
I have sold a few items on Tradesy. In addition to the high commission they charge the payout is exceptionally slow and if you do not use the proceeds from the sale on their site they charge an additional fee to receive a payout. It takes weeks to receive your funds from them. An item was sold on 9/9 and according to their system I will not receive a payout until 10/13.
Date of experience: October 6, 2020
Shopping on Tradesy was fairly simple and I didn't have any problems with the site itself. The person I bought from, however, put an expensive item into a box without wrapping it in any way. Thankfully I didn't cut into the box to open it or I would have ripped the fabric. There was also a dirt mark on it which either happened from the way it was packaged or during shipping.
I found it while searching for an item.
I was looking for a particular color and item.
Date of experience: February 1, 2022
I was looking for a hard to find item & this site happened to have it. The seller communicated well at first, but after I quickly made the purchase then she ghosted me. She waited a whole week to ship the item after I paid within moments. Once I received the item it had an odor of mildew and cigar that was not included in the description, so I am working with Tradesy to return it now. Tradesy staff helped me during the whole process and were very quick to respond each step of the way and prodded her to ship when she was ignoring me.
Tradesy customer service was excellent each time I contacted them, which was more often than I wanted or expected to.
You had the item I was looking for.
I couldn’t find it anywhere else.
Date of experience: June 3, 2021
Hi Jenni,
I just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience.
I am so sorry this has been your experience with us! I think one of the difficulties of shopping on the peer-peer-to marketplace is to make sure the item you're purchasing will be accurately described.
It is such an inconvenience to spend the time it takes to find the right item only to have it arrive delayed and discover it to be not as expected - and in your case to have a strong odor. While it is a challenge to prevent situations like this from happening, that is why we have our return policy in place.
I am happy to hear you are currently working with our Returns Team. Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it’s complete.
If you require further information about this return please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Communication with the seller has been amazing. She's communicated super fast & kindly.
You had the item I was looking for.
Date of experience: May 21, 2021
I've had several bad experiences purchasing Louis bags on here and online but this was nothing like the others. The listing description and the bag completely match... no hidden surprises (or storage odor, like with my other experiences). I felt completely confident purchasing from this seller and I'll definitely be back again in the future! Amazingly fast shipping! Gorgeous bag in excellent condition!
Date of experience: March 11, 2018
Terrible experience with tradesy! The shoes were filthy dirty and fake! Not authentic like the listing says and definitely not gently used they were disgusting! I cannot believe tradesy would have a product like that sent to me if that happens again I will not do business with you in the future and I will report it to the Better Business Bureau thank u Michelle napoli
Date of experience: April 23, 2021
Hi Michelle,
Sorry to hear that the Chanel pool slides you ordered did not arrive as expected... We always want to make sure you're protected and able to shop confidently when using Tradesy.
That said, since Tradesy is a peer-to-peer marketplace where every listed item is shipped directly from the seller, straight to the buyer... You can always request a return within 4-days of your item's delivery if something isn't quite right!
Feel free to reach out to us if you need further assistance with your return request, we're more than happy to help make this right!
This was my firs time purchasing a item from Tradsey. It was quick, as soon as I made my purchased I received a confirmation email and my purse shipped out the very next day! All the way from Dubai, living in Hawaii my package arrived in less than a week! Not only was is fast service, my item arrived safely packaged, and top quality!
Date of experience: October 28, 2021
I have 2 beautiful Tommy Bahama sweaters that have never been worn. Tags still on them. I saw a commercial for Tradsey & thought it would be a good idea to sell them on there instead of at a consignment shop where I wouldn't get much for them. After taking pictures and such I got to the point where they suggest a sale price. The first sweater cost $168.00, Tradsey suggested I sell it for $51.42! The second sweater cost $118.00, the suggested sale price...$31.00!
I immediately deleted both profiles. Those suggestions are absurd! These are brand new designer sweaters in timeless designs that have never been worn. These people don't know what they are doing.
Oh, and to those people who claim that all the negative reviews are not written by real people... I am a "real" person (as opposed to an unreal person). And it is possible for people to have opinions that do not agree with yours!
Date of experience: December 2, 2015
Hello Krista,
I greatly apologize for the confusion. The suggested pricing is generated by past listings that have sold on Tradesy. What does this mean for you? It means if you are selling an item that isn't common, or hasn't been sold much on Tradesy, the pricing will most likely not match the approximate retail value of your item. Many members tend to list similar items, such as Louis Vuitton bags, or Christian Louboutin shoes. For your item(s), I would suggest listing them on Tradesy, at your price, and seeing what happens. You are able to set the price of any of the items you are selling, and are able to modify the pricing at any time you would like before the item sells.
Again, I cannot apologize enough for the confusion and the upset you are feeling. I hope this clears things up and you give Tradesy one more shot. Have a great day.
Like other reviewers have said Tradesy takes forever to pay you. I've sold on this site for at least 5 years and they continue to go downhill. It's takes over a month to receive your money! Before it use to take less than a week. Even after the customer receives the item and you transfer the money to your bank account they still hold your money for over 7 days! And for no reason. They try to say it's your bank but it's not. Don't waste your time or money. Find a better quality site! They also raised their commission they receive how convient. People are all about customer service these days and they treat their sellers like crap!
Date of experience: August 15, 2017
I ordered shoes over a month ago, Tradesy printed a wrong lable long story short at first they tried to blame seller, then me. Shoes in M. A no apologies nothing asked for refund no answer. Always a lame rep "that will get back to me " Not
Date of experience: October 31, 2017
Love the kirigami bags, and the accessories are what made me buy from this seller.
I saw the same inserts and gold chain on etsy for a LOT cheaper.
Obviously my fault, not the sellers.
It was packaged really well and reached on time and in pristine condition.
Date of experience: May 24, 2022
I bought a gorgeous 38" tortishell link necklace. I already knew is was beautiful and had been searching for the right one. Wow! Unbelievably stunning and it arrived just a few days after placing the order. Fabulous service and I can hardly wait to wear it. Like tomorrow!
Date of experience: November 3, 2021
I have bought 16 items from Tradesy and sold 3 or 4 purses there and have had wonderful experiences. I only had one experience where I had to return a purse that was nasty and they took care of it immediately. I will continue to shop there and highly recommend it to anyone who wants designer items but at a fraction of the cost.
Date of experience: May 14, 2018
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Deborah,
I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience!
I had a look at the way your lost package claim was handled. I'm certainly glad you got it refunded, but you're absolutely right, you should have been more supported and the process should have been way easier for you. I certainly understand your frustration about paying for something you haven't received and having to wait so long for a resolution.
I'm using your feedback to share with that team. And if there's anything else that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we'd love to hear from you.