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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
Return process is now horrible! For sellers and buyers they make it very difficult. The customer service is also horrible and non responsive. EBay, poshmark, therealreal and Mercari we all better options!
Date of experience: April 20, 2019
I love my purchase! It's beautiful and I feel a fair price. However it took forever to ship. Description said ships in 3-5 days. It didn't ship for 15 days. I reached out to seller twice and they said they had the right to 14 days before shipping. Which is fine but wish it had stayed that in description. Item is just as described.
Date of experience: September 1, 2022
I have been a member of Tradesy for a very long time, but never pushed the purchase button. Recently, I was just searching for some boots and after an image search on Google, the item led me to Tradesy. It was now or never to push that button.
I like that all product information if provided and the site is transparent--therefore it minimizes any surprises about the item you are getting.
I had never seen those specific boots, and I love investment pieces, as well as originality. The item I chose fit the bill.
Date of experience: February 10, 2022
Had a few questions for the seller and she responded to me right away. She shipped my package out the next day, which was exciting for me! I Received my package today (2 days later) and it was packaged up so nicely in ribbon and complementary cosmetic bag.
I love tradesy- I have made several purchases for luxury bags from the site. I know they stand behind their product and authenticity of items.
I have had my eyes on this product for sometime…
Date of experience: January 5, 2022
Terribly disappointed item look like something was pulled out of trash. This is my first time on site bad experience. Seller should be banned for putting something like this out. Please do not pay seller please refund my money. So excited but when item arrived it was terrible
Date of experience: June 27, 2022
This was a great buying experience. I am very happy and satisfied with my purchase. My Coach sandals are exactly what I expected…beautiful. They shipped very quickly and I received them almost immediately, in time for Mother's Day! This was my first time buying on Tradesy. I will continue to shop here.
I was looking for a pair of Coach sandals that I couldn’t to find on the coach website. I knew what I was looking for but just couldn’t come across it. Tradesy popped up, I looked and I found them!
I chose the product because it was exactly what I was looking for.
Date of experience: May 8, 2022
Was very pleased at my first experience on Tradesy. I had seen the bag several years ago, and decided to see if anyone had opted to get rid of it. The bag I bought was in near new condition, and was delivered within three days of making hte purchase. Very pleased with everything.
Date of experience: October 7, 2021
Customer Service is Great. Seller was awesome & very accommodating.
The photos were much lighter... so it gave the purse a different look. When it arrived... The purse did NOT look the same as the photos, but its still a lovely purse and the date codes did match. The purse was over priced by $150, but the seller knocked off $50.00. But all of LV discontinued purses are over priced. She was a great communicator! I would definitely purchase from her again.
quick response from customer service. they gave their insite and i really appreciate that. buying online is so scary & risky....your reps deserve more than a cup of coffee for the assistance they give.
Large selection to choose from.
I already own an LV Galliera, but I wanted a newer looking Galliera and i got one... Yay!
Date of experience: July 8, 2021
Black friday sale was just too great to pass up. I've told all of my girl friends about it.
Date of experience: November 27, 2020
Contacted Tradesy to report that dress was clearly cut/shortened (and I would not be able to wear as I need a full length gown). It was listed as like new and did not state anything was done. Still no response from Tradesy, after one week! Or the seller, whom I contacted yesterday to report/follow up. Perhaps this was the reason I haven't frequented this site since 2014! Next stop... BBB
Date of experience: May 19, 2021
Hi Lorraine,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am happy to see you are currently working with our returns team.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
It was an easy experience. Purse is not in the best quality. I feel the pics posted make the items appear better in quality than the actual items. This is the second purse that I have purchased recently and they do not look like the actual item. There is more wear than what is shown in the pics.
Date of experience: August 4, 2022
I seen a lot of comments that it says they sell fake items here. I'm really afraid that the Dior I purchased is fake. Not trying to be racist I look at the destination of where the bag is coming from and it's coming from China. I'm Asian n I know there's a lot of A list replica there like they look real as $#*!. What should I do :(
Date of experience: June 24, 2020
I am disappointed given that this is my first purchase on tradesy and I bought shoes that look good but has hidden catch(hidden defect). Tried on shoes at home and heels are unsturdy as I walk in them. Heels move inward as I walk. Not safe to wear, set up for fall/injury. Request refund and explained the above reason for why I needed refund. Was asked to take pictures of shoes and send. Waiting to see if I would be refunded back my money not credit to use to buy another thing given the defect in shoes can not be seen in pictures but actually worn to feel it.
Date of experience: June 2, 2021
Hi Rita,
I just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience.
We are so sorry this has been your experience with us. I think one of the difficulties of shopping on the peer-peer-to marketplace is to make sure the item you're purchasing will be accurately described.
It is such an inconvenience to spend the time it takes to find the right item only to have it arrive and discover it is not as expected. While it is a challenge to prevent situations like this from happening, that is why we have our return policy in place. I am happy to hear you are working with our Returns Team to come to a resolution.
Returns take approximately 5-7 days to process once the item is delivered to Tradesy HQ. Our Returns and Authentication Team will carefully review your item and then send a detailed email once it’s complete.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating
After horrible Ebay experiences, I started selling on Tradesy early 2014. I started selling one or so items per week. Then perhaps 2-3. Little traffic was acceptable for less problematic buyers.
Several weeks ago I received a buyer message that I sent the incorrect size on an item. I apologized profusely and Tradesy returned the item to me. I expected to be tagged for the return shipping cost and of course if I made an error would expect to pay-I received the wrong item and wrong size.
Evidently the buyer exchanged my new with tag size 6 designer item with a dress by the same designer; different dress and different size.
I heard they were wooing eBay sellers now and their customer service will probably go further downhill.
So, I'm canceling my account before the proverbial "stuff" hits the fan.
Date of experience: September 11, 2015
Everything is taking longer these days but my hat arrived in record time. The seller packed it up and shipped it off an hour after I purchased it and I'm so glad to have it. Great experience, great hat!
Was looking for a shearling hat and this one came up
Date of experience: December 1, 2021
It was a very good experience, very nervous hasn't spent so much over line but it turned out to be very good. I would recommend this site friends and family. I appreciate that they also did a follow up.
Date of experience: December 6, 2021
I received an authentic Gucci Marmont shoulder bag in color nude/pink. Item arrived in less than a week via DHL. Bag is in almost perfect condition like stated in the listing. So happy with my purchase!
Date of experience: October 21, 2021
I wish I would have read the reviews before buying from Tradesy. I bought a Louis Vuitton bag and after having it for 6 days, I noticed the leather on one of the straps was breaking off. The leather was so worn that it was almost chalky. I then noticed a glue type substance and finally realized someone had tried to super glue the strap. The person never put pictures or talked about the strap doing that. It's now about to break. I quickly emailed Tradesy because that's the only way I could get someone and a day later I'm told it's outside the four day return policy and too bad so sad. They actually told me to relist the item on their idiotic website. I spent hundreds of dollars and they couldn't even tell me sorry. Horrible company.
Date of experience: January 21, 2017
Received my new purse in record time. The seller communicated with me and shipped quickly. The purse is beautiful - exactly what I wanted complete with original box, dust bag and authenticity cards. I am so happy with this experience.
I decided to try Tradesy after a disappointing experience on another well known site. I’m so glad I did. This experience was perfect!
I have always been a fan of D&B but have never owned a purse. I love the Devotion line and decided, now is the time!
Date of experience: July 11, 2022
I love Tradesy so much. I find the best things- high quality, great prices, and unique pieces. I also appreciate that the returns are fair and easy. I have had great experience with sellers who go over the top with kindness when sending their items.
I wanted high-quality boots at a more reasonable price.
Date of experience: October 4, 2022
If you are looking for exceptional quality in designer resale. Tradesy is the place to go. I have not only purchased designer handbags on Tradesy but I have also sold items and again on both ends the process has been smooth sailing. Items are authentic.
Date of experience: May 14, 2018
In the picture description of the item from EXPRESS itself does not match the color of the item I received. Apparently lighting is everything nowadays (eye roll). The item appears more between a very light or pale taupe shade. Not gray at all. I have a pair of light gray pants I no longer can wear. I placed them both side by side. Again, not gray at all. But thanks anyway.
Date of experience: March 7, 2021
I had to call twice to see where my order was as it was not delivered in said date. Seller never contacted me by email to let me know status. Terrible customer service. I received the package 7 days after the actual said delivery date.
I have purchased on Tradesy before with no problems.
Gucci is all I use
Date of experience: January 8, 2022
Hi Alka,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy and a seller on our platform. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
And we completely agree with you- as a peer-to-peer marketplace, communication between a buyer and seller is important. It should definitely be an easy, and enjoyable experience to reach out to the previous owner of your potential new purchase. I know how frustrating it is when you don't get an answer and feel as though your needs as a customer are being neglected. Please know we take note of these experiences and do our best to make sure sellers on our site are educated and informed of Tradesy expectations around using our platform for their selling needs. We are happy to hear you gave us a call so we could provide you with more insight, and have notated your experience to relay to the seller.
It’s very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
I waited all day for the delivery date because it was signature only and never heard from anyone when it wasnt showing up.
Then got delivery notice, that was supposedly signed by me when I was out of town.
Date of experience: July 21, 2021
Hi Philip,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
If you still have not received the item, please contact us at your earliest convenience. On behalf of FedEx and Tradesy we apologize for any inconvenience this may have caused, we know how unnerving this can be.
If you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to file a missing package claim with FedEx. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience better please let us know.
My experience with Tradesy was overwhelmingly negative. I sold a pair of shoes which were returned to me because they were not accurately listed (they didn't have a matching box), though that is not the reason the buyer returned them. After asking for specific feedback on what went wrong and how I should re-list the shoes, they sold again... only to be returned to me by Tradsey - this time being deemed replicas (again, not the reason the buyer returned them). It doesn't sit right with me that this issue would not be identified the first time around, especially after I asked for direct feedback. The shoes have been gaurenteed authentic and all I received from the Tradesy customer service team was a link to their terms and agreement and a "too bad." I am sorry to have ever done business with this company.
Date of experience: December 2, 2016
The blouses were beautiful, just like the pictures.
The only thing is that they were delivered in my apartment complex office and not at my door, so I couldn't pick them up right away. It takes them a few hours to process the packages.
I had a problem logging in the site, but it was solved promptly by customer service.
I've shopped at Tradesy before and was very satisfied.
Because they looked good and were fairly priced.
Date of experience: May 2, 2022
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Barbara,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery. I am so glad to see you are working with our Returns Team to get the Louis Vuitton Neverfull Mm Monogram Canvas Tote (31538737) returned!
Once we receive the item at our Tradesy HQ our Returns team will be able to review the return.
If there's anything else you need in the meantime, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!