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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
Purchased two pairs of booties from different sellers. First pair arrived, I was very excited... too bad they were not the size that the seller posted. Second pair still hasn't arrived and haven't heard from seller if they shipped yet. Not cool.
Date of experience: October 2, 2018
I love Nancy! She sent my shoes out right away. She messaged me with updates and I received a lovely note when they arrive. Now the shoes are beautiful and absolutely a work of art. I am in Louboutin Love! Thank you
Date of experience: May 24, 2021
My red iridescent patent Christian Louboutin pumps with red lining are stunning! They are brand new with Neiman Marcus tag on sole, shoe bags and perfect box. They aren't available anywhere until May 2022, and I got mine fast with a bit of savings!
Good inventory, reliability and value
They are to die for!
Date of experience: December 5, 2021
Delivery driver did not place the package at the proper entrance. Instead, the driver placed it out in the open on public steps where any passerby could easily take the package. If you walk 10 feet farther, you will see a more secluded entrance with a call box, where all other delivery drivers place packages.
* Tradesy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2021
Found item on google search - the exact dress I was looking for popped up for a very fair price. I ordered immediately and was notified that it was being shipped in a day or so. Dress is beautiful- so happy. Great seller
Date of experience: May 4, 2022
Good experience. Lots of items to choose from and will continue to shop on this website. Thank you very much. I am very happy with my purchase. I have 5 sister's and will let them know how wonderful my shipping experience was
Date of experience: February 6, 2018
Very difficult to use the site due to its size and lack of specific areas that I can visit to find what I am looking for. Takes so much time that I do not access it very often.
The product looks great.
A friend told me that it is where I could find the purse that I was looking for. The last time I accessed it, the purses that I was interested were already sold out.
As a gift for a friend who liked the one that I have.
Date of experience: April 7, 2021
I'm happy with my purchase. However, the item arrived 3 days (8/8) beyond the delivery window stated at the time of purchase (8/1-8/5). I received a notification that the item was being shipped on 8/5 when the item should've been already delivered.
Date of experience: August 9, 2022
I never heard of Tradesy before, but when I searched on-line for a replacement for a favorite sweater (eaten by my washer), they popped up with just what I was looking for. The transaction went smoothly and product was just as described.
Date of experience: February 11, 2022
I placed an order for a pair of earrings which was supposed to be an urgent gift. As I tried to track the shipment, I did notice that the tracking number was not working. However, they promised in writing a delivery date time frame. On the last day of the delivery period, my order had not been shipped. When I contacted Tradesy, they responded that it was the seller's fault. They wanted me to contact the seller to find out why I had not received my order. Then they said they would have refunded my money after 10 days although it had already been over 10 days. I still have not received my refund nor my order. This website does not seem honest. I will never order from them again also because now I have a gift problem to work out which I have very little time to do and which I thought was taken care of.
Date of experience: November 6, 2017
3662marina (seller) failed to mention that the left shoe has a prominent mark embedded in the toe area of the shoe. The mark is permanent and can not be removed. For the price paid, I expected a better product. When I informed her of this issue she claimed she had no idea. Her claim did not seem genuine as there is no way she could not package the shoe without seeing the mark. She also seemed very nonchalant regarding my disappointment. I am upset because I ordered these shoes for my wedding anniversary and because of the short return window policy, there is nothing I can do to receive satisfaction from this purchase. I'm not sure if 3662marina is a seller with integrity, after this experience, her character seems questionable.
Reviews online of decent prices for brand name products
I wanted a special product for my wedding anniversary
Date of experience: May 30, 2021
Hi Lynn,
I just wanted to take a moment to acknowledge your recent feedback regarding your Tradesy experience.
We are so incredibly sorry this has been your experience with Tradesy and one of our sellers. I think one of the difficulties of shopping on the peer-peer-to marketplace is to make sure the item you're purchasing will be accurately described.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return as a misrepresentation claim within 4 days of delivery.
It is such a huge inconvenience to spend the time it takes to find the right item only to have it arrive and discover it is not in the condition you expected - especially since it was for such a special day. While it is a challenge to prevent situations like this from happening, that is why we have our return policy in place.
I do understand how frustrating the returns process can be, especially if photos are required in order to send the item back to us within a limited timeframe. While this is our policy, I will be sure to share your feedback with our Returns Team - we're always looking for ways to streamline and improve our processes.
We'd love to make it up to you. If there is anything we can do to help turn this experience around, please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I picked up my package from the post office today and opened the box and this bag does not look real. The dust bag feels low quality and the bag is very lightweight and does not smell like leather. There also was no tag with this bag. I have bought gucci before and their dust bags look different and the bags smell and feel like top quality.
Date of experience: August 1, 2022
Second purchase on Tradesy, first purchase with eLady. Would've given 5 stars but... The listing gave no indication that the bag was being shipped from over seas. Normally not an issue but I was ordering as a gift and didn't realize until it was too late that the delivery would take awhile.
All in all, another great experience with Tradesy and I'll be ordering from eLady again.
Date of experience: May 15, 2021
Bag arrived in a timely manor and well packaged. Only downside was it did arrive with a very musty smell that wasn't mentioned in the listing. It will take some work, but hopefully I can get rid of the smell.
Date of experience: April 14, 2021
I tried cancelling this order on February 18th after realizing that the shoes I ordered with the bag were no longer available. I was told the item had already shipped but I still waited almost 2 weeks to receive it...
* Tradesy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2021
Hi Hyacinth,
Thank you for providing this feedback!
Let me first apologize that the shoes you had ordered we're canceled due to no longer being available. While it is a challenge to prevent situations like this from happening, we do monitor seller cancelation rates. This helps us keep the site as healthy as possible for all users.
When it comes to all orders placed on Tradesy the seller has 10 days to ship the item out unless they approve a cancellation. Once an item is already shipped and the tracking is updated we are unable to cancel as well, the only option once delivered would be to initiate an return request.
Regarding your order, we're so sorry for the delay here! I can see that you had purchased from eLady, one of our close partner-sellers! Typically, eLady will send buyer orders directly to Tradesy. Once we receive it, our team will automatically re-route it directly to you, which may cause some shipping delays.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
They do need to keep yup with the sellers. They tend to confirm payment but ship out the product when they feel like it. It couple of times not at all. Then you may be stuck with a credit. Still trying to figure out if this is all a scam.
Date of experience: May 4, 2022
Hi Natalie,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We are terribly sorry to hear of any shipping delays! I have notated your feedback for our Product Team to review. Please know we reach out to the seller every day with friendly reminders to ship. You can also contact the seller directly with more shipping inquiries via the "Contact Seller" button on your "Purchases" page. That being said if you prefer to call in to discuss any current issues at hand, you can always reach us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Purchased two Coach bags and a wallet from three different sellers. Had all three in barely a week and all were exactly as represented. Each was carefully wrapped to protect from damage and one of them had a little thank you note enclosed. However the thing that has sold me most of all is that they have a customer service rep who is working this site to send a message to all of the disgruntled customers and trying to help them. I don't have a problem with errors but when the company goes out of their way to fix them I am impressed. That is the sign of a good company! Will continue to buy from this company as long as they continue to take care of their customers!
Date of experience: November 25, 2015
I was sold an item that was not authentic they did give me my money back but they never apologized and the person that sold me the purse is still selling their stuff on this site they were not penalized or anything and it was so obvious from the minute I saw the purse it was not real. I would never buy anything from this company again what a hassle!
Date of experience: November 18, 2020
Hi Diana,
I hope this email finds you well! We recently received your review on Site Jabber and wanted to follow up with you directly!
First and foremost, we are so incredibly sorry to hear about the negative experience you've had thus far with your Gucci GG Marmont Top Handle White Leather Cross Body Bag (27732036) order! This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
After review, I can see that you reached out to us to have the item authenticated! I can also see that you have been refunded back to the original payment source as the authenticity of this item couldn't be verified.
I can certainly understand your frustration, especially at a high price point like this. Do know that because of our zero-tolerance policy when it comes to replicas or fakes, our team will always ensure that you get a 100% authentic product, or your money back.
Last - while I do not have any control over the seller's account being removed, I will most certainly reach back out to our Trust and Security team to ensure that they re-evaluate the situation here.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I have been a seller on this site for a couple years and am very disappointed in the way this company is run. It takes a ridiculous amount of time to receive your profit after the buyer receives the item (weeks). They also allow a buyer to return items up to a couple weeks which is ridiculous. I would not recommend this site to anyone (buyers or sellers).
Date of experience: November 13, 2019
This was my first-time purchasing items on Tradesy, I was unsure what to expect. When I received my items, they were exactly as it appeared in the pictures and the quality of items were authentic with new tags. The sellers sent items within the time frame they said that I would receive. Packages were packed very professional. I feel very confident purchasing high end items from sellers involved with Tradesy. This is an AWESOME site to shop on and I will purchase again from Tradesy and refer my friends and family.
Date of experience: April 23, 2019
I have purchased a handful of items Hermes belts, LV bags and Valentino. I had to return a couple of items for store credit and so far that has worked out well. I am curious if the site credit is good for life especially now that there has been a merger but other than that, I am very pleased.
Good quality, nice selection
It is what I was looking for and the price was fair.
Date of experience: May 6, 2022
I bought a purse on Tradesy. The description said nothing about the zipper being hard to zip/close. I had 5 of my colleagues try to zip the $285 designer bag I bought. Although everyone was able to zip it up, it was not easy. None of them could believe how difficult it was. For that price, I would expect it to work without a problem. Tradesy wouldn't give me a full refund, only a tradesy refund. I am nervous about getting something else from Tradesy but have no choice because I can't get my money back.
Date of experience: August 25, 2017
******* this is my oder number. I ordered two items, i only received one. The tracking number for both item are the same, therefore i am assuming the seller place both items in one bag. It has been over two weeks now no one can explain to me what is going on. TEAM TRADESEY, review my history and see how much business i bring to your site! And other folks that I have referred. If this issue dont get rectify ASAP I will not buy anything from your site.
Date of experience: January 25, 2017
Sold on Tradesy when they were start up. They were great! Then owner goes on the Today Show and ups everything and the greed sets in!. Went from 9% commission to them to 19.8%! They charge to "securely" transfer YOUR seller funds to Paypal. Are you kidding me? Another 2.9%. They are a rip-off!. It used to be after 4 days from when buyer received they would release funds. NOW it's 21 DAYS! I just filed with BBB; I sold bag on 7/16; buyer received on 7/19; Tradesy made funds available on 7/30; I opted to transfer to paypal. STILL not in paypal and it's 8/7! Was told today by Tradesy that even after you release funds to Paypal they can take "up to another 7 days" to release it to Paypal. Then it will be additional days til I actually get the funds. Basically Tradesy holds the funds for 3-4 weeks, earning interest in their business account, and then gives to the seller. Asked for supervisor - was told they will call me within 24-48 hours. Joke.
Date of experience: August 7, 2018
I tried to find booties and could not find them anywhere until I discovered Tradesy.
Found the exact size and color that i was looking for.
They were not refundable but last year I bought the same bootie in the size in a different color that fit me perfectly.
So no problem.
Very happy with the service and also the price.
Date of experience: November 24, 2021
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Nicolette,
Thank you for providing this feedback!
I am so sorry to read that USPS left your package out in the open! On behalf of Tradesy and the United States Postal Service, I sincerely apologize for the inconvenience this has caused you! We continuously strive to provide you with excellent service and are sorry to have USPS let you down. Do know all items shipped with Tradesy must be insured for the worst-case scenario of an item being lost or stolen.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!