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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
I wanted to buy a pair of sneakers for my husband's birthday as a surprise and was very worried about shipping and receiving them on time. The seller answered my questions promptly. And amazing I received the order very quickly. I am sure my husband will be surprised and excited. The shoes look exactly as described and as pictured. I look forward to buying from the seller again.
Date of experience: September 27, 2021
This is a nice bag but I feel that it should have been cleaned out before selling. The zippered pocket had pills in it and broken pieces of something in it. There was no care taken by the seller to clean it out.
Date of experience: August 15, 2022
I love shopping on this website. The products I have received have been exactly as stated and I appreciate that very much. Also you carry many of the items I look for.
Date of experience: October 9, 2021
Thank you so much. I am excited to receive the bag and appreciate the quick feedback with my question earlier.
I found many beautiful bags to choose from.
Date of experience: April 25, 2021
I love the ring and it came as quickly as it could have in this pandemic at Christmas. The ring meets all my expectations. Just one suggestion, it was very tarnished when I got it. While it is pre owned, it doesn't have to look pre owned. I dabbed it with a bit of silver polish and it looks new. But I am very pleased with my purchase.
I have always had excellent customer service from Tradesy. My purchases have always been great. Reliable company.
David Yurman. What else needs to be said and the price was right.
Date of experience: January 7, 2022
I bought a rolex watch form this site, it said that it was brand new and that it has no signs of wear.
This is what i got. After i wore the watch once the glass got all weird looking well i took it to the store and it was a fake glass it was plastic.
Do not buy from this person, he is not a trustworthy person at all
Date of experience: August 1, 2020
I purchased a designer sweater from them only to receive a filthy sweater with human hairs on it that was not the brand I purchased at all. Instead of getting a full credit, they offered me a site credit and said I could re-sell the sweater on their site. Why would they suggest that I return a sweater covered in human hairs? Their customer service department is utterly useless.
Date of experience: May 4, 2016
I received the order and it was better than I expected! Excellent condition, looks like it is a brand new item! The order arrived much sooner than expected, thanks for such wonderful service! I look forward to buying more items from you. Thank you!
Date of experience: December 17, 2021
Although the dress is lovely, my experience started with the dress listing stating "offers welcome", I was then responded too that they would take no less then listing price due to dress cost, shipping and fees. I replied that the ad said "offers welcome". They should probably remove that. I purchased the dress as Tradesy offered a Holiday % off. After receiving the dress and trying it on (it fits perfectly) I noticed some of the hemming/stitching on the dress has come apart. I will have to fix that before wearing to my event. Overall the experience was great. I am sure I could message the seller about the hemming.
Date of experience: November 16, 2021
I wanted to love this bag. However, when I received the bag it had several water stains on the handle, the inside had what looked like pet hair all in the bottom, the inside liner also had make up stains and ink stains and the bag reeked of cigarette smoke. I feel that Tradesy should actually inspect the bags themselves before putting them online.
Date of experience: October 10, 2021
I received my package and was a little disappointed as it had an overwhelming odor of cigarette smoke. And the strap was much more worn than expected. Otherwise super happy and shipping was really fast.
Date of experience: October 25, 2021
I have been selling on Tradesy for years and it has steadily gotten worse! They take far too much of your sale profits and hold your funds for 2 months, in the meantime there is a stranger out there walking around with your designer item that you have never been paid on!
Poshmark is the way to go, you get paid within a few days of your item being delivered and if the buyer returns the item it must be within 3 days!
I hate Tradesy's customer service, they have been taught to lie and tell you anything to get you off the phone!
DO NOT USE THEM, it's a scam!
Date of experience: November 7, 2019
Everything went super well with the service overall. They were in contact with me when I had questions. The only issues I had is that they use FedEx, which, In my opinion, is one of the worst shipping services. Delivery was delayed multiple times, but that's not the fault of the vendor. This was first order that used FedEx, I probably won't be purchasing from sellers in the future that use FedEx shipping service. Also they did not include the certificate of authenticity, which was mentioned to be included in the listing, and it was pictured as well. I searched the box and bag for it, and there's nothing.
Date of experience: March 23, 2022
I am a Seller/buyer for a while there. They hold your fee forever. Check your orders after couple of months to see if they release your fund. I found that they still hold my fund for some of the sales made from 2017 (now 2019). My fund saves up more than $2k. Today I woke up and tried to login. They suspended my account without a notification. No clue left that you ever been there. All my money gone!
WHAT A SCAM!
Date of experience: February 7, 2019
N't believe I bought a $400 never used with tags purse for almost 75% off. Great purse! Great buy! I would recommend tradesy.com to anyone who would like to get into buying great product at very reasonable prices.
Date of experience: March 13, 2017
Nice bag haven't had a chance to examine but from a glance it appears to gm be in good condition. The shipping time could be better. Overall the seller was good with communication. Will purchase from her again.
Date of experience: March 6, 2021
The seller worked with my special shipping needs, and the bags I ordered came very quickly! They were in better condition than I had expected, too! The seller was very kind and accommodating. Could not be more pleased!
They have hard to find vintage designer items at reasonable prices.
I knew they would be authentic coming from this site.
Date of experience: January 26, 2022
Once I paid I received one response only from the seller. I asked daily if and when my item would ship and never got a response. They are supposed to ship in 10 days or less. This seller said they ship right away yet they didn't ship for 13 days. This was a Christmas present and we received it a week after Christmas Eve.
Customer Service did respond and try to help.
I thought I could get a great condition purse for my wife at a lower cost.
Date of experience: December 31, 2021
Date of experience: December 16, 2021
It was my first time purchasing from Tradesy and I was quite nervous, but the handbag I purchased was just as described — maybe in even better condition. I'm so pleased with my purchase and the overall experience!
I found the bag I was looking for on Tradesy for less money than other resale sites.
It was my dream bag.
Date of experience: July 6, 2021
Tried to search for men's shoes. It had tons of women's shoes. No way to search for men's, except in the search bar. I have a new pair Cole Haan shoes (ordered wrong size) to sell. I don't think anyone would be able to find them on your website.
Date of experience: November 23, 2016
I'll be honest-I had never heard of Tradsey and was a little suspicious that it was a scam. I purchased a "New with Tags" item and the item is, in fact, brand spanking new and I couldn't be happier. Of course it was more expensive than it would have been retail, but this item is discontinued so I'm just happy I was able to find one at all. I'll be shopping again, for sure!
Had the item I was looking for
Love the Flora line from Gucci and wish they had more available.
Date of experience: May 2, 2022
I got the gucci "webby bee" handbag in a timely manner. I was a little nervous about what condition it might be in as the description was a bit vague. Happy to report, that it looks good. The only thing I would like to have is an authentication card.
Date of experience: August 12, 2022
I sold an item and the buyer received the package on 5/26/18 and today is 7/2/18 and I havent received my money yet! I hope to receive the funds however they took 19.5% off plus some percentage as a transferring fee!
Date of experience: July 2, 2018
Twice I've found items that I discovered after they were sold out everywhere else and twice I've been lucky enough to find them here. Both items were exactly as described and the shipping arrived in a timely manner. Super happy to shop here when I've missed a special find!
Date of experience: May 15, 2021
I sold a few items. I was told they were accepted by shop hers and I would be paid in 3 to 7 days... but was not. They do not have a phone number to call and only one email which they never answer. I will not be selling anything more with them and I am out $$$$.
Date of experience: February 15, 2015
I was hesitant to buy this as a gift for my daughter on her wedding day due to no returns but I was very happy with it. It is indeed in mint condition and looks exactly as shown in pictures. I will have it engraved. It looks brand new!
Date of experience: May 24, 2021
The bracelet doesn't fit so I want the purchase price refunded. I cannot find anything suitable on your site to buy with a credit. You are the only place that doesn't refund purchase price but only gives store credit. I never should have purchased anything there and will tell my friends to avoid your site like the plague!
Date of experience: February 13, 2021
Hi Paige,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your Hermes Bracelet (28466439) order, we're sorry to hear that the fit didn't work out! Typically in cases where buyers request a return due to fit or style, our team will automatically provide you with a full refund in Tradesy site credit in hopes that you'll find another item that meets (and exceeds) your expectations. However, buyers who feel that their purchase was misrepresented (or inauthentic) can file a misrepresentation claim within 4-days of delivery. If our team agrees with your claim, we'll typically issue a full refund back to the original payment source.
If you'd like, we'd be more than happy to help find a better replacement! Feel free to contact us anytime at 844-988-7233, Monday-Friday from 8AM-1PM PST, and any of our specialists would be more than happy to help you further. Otherwise, you can reach out at team@tradesy.com, and we'll be sure to respond as soon as we can!
We truly hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a return for inaccurate or inconsistent listing details within 4 days of delivery.
If you need assistance please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further.
While it isn't currently our policy to receive the item first before shipping to the buyer, we will be sure to share this feedback with our team! We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!