- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
Not only did the dress I buy arrive at my place not as it was advertised by the seller (it both had a stain on it and was not the size she said it was - she advertised it as a size 12, it came with size 9/10 on its tags) but sales to Canada are final - no exchanges or returns or refunds. So I wasted my money on a dress I can't wear. If I can save the population of Canada from wasting their time and effort, the moment writing this review is worth it.
Date of experience: March 13, 2017
I purchased lightly used purses today for the price of 1 new. I also receive 2 of the 3 sellers remarks right off the bat. This shows me that most of the sellers are ready to make the transactions quickly and smoothly. I am looking forward to being AMAZED.
Date of experience: September 25, 2018
I love Tradesy. One thing I don't understand is why it won't accept PayPal Credit and only PayPal instead? Maybe that's what this "Affirm" thing is. Other than that it was seamless, and communicating with the seller made it even better!
Date of experience: April 29, 2017
I have purchased several items from Tradsey.com and haven't been disappointed yet. The products are authentic, and worth the price you pay. The site has a large variety of products to choose from. Great customer service and several easy payment options. I recommend that site to all my friends. I will continue to make purchases from this site.
Date of experience: April 27, 2017
Ordered a gift for fathers day for my dad. Very responsive seller and easy to use website. Even after placing the order it was easy to reach out to the seller and inquire for a follow up.
Item sold is well described and very good high quality. Definitely will recommend to friends and family! Will be using Tradesy website again!
Date of experience: June 6, 2022
After placing my order I was given a delivery date estimate (2/28 - 3/4). On Monday, 3/7, I emailed the seller asking if they intended on fulfilling the order. They responded they would send it out that day (3/7). Makes me wonder if I didn't email them if they would have sent the item.
Just plain poor service from the seller.
Date of experience: March 10, 2022
I'm very happy with my purchase. The backpack I order arrived a week later. It came in a special dust bag and had paperwork about the authenticity. I was hoping to sign for it but it was left on my door.
Date of experience: July 5, 2021
First time shopping at Tradesy, it was an awesome experience, I found exactly what I was looking for, the price was spot on, shipping was quick and you kept me posted on the status of my order. I will definitely shop again and will recommend to family and friends
Date of experience: April 22, 2022
I have been wanting a Michele watch for about 10 years. I considered them out of my price range. I was honestly just window shopping when I saw one on sale that I loved. I thought about it for a few days and when I returned it was still there! I had to buy it. Very satisfied with my purchase.
This is my second purchase from Tradesy. I feel comfortable purchasing from them because they guarantee authenticity. I can also return anything I don’t like for a store credit. Also the fact that I can purchase with Affirm is awesome.
Was on my favorite list for a while.
Date of experience: July 6, 2021
The bag I purchased was in phenomenal condition and packaged as if it were brand new. I got a great price and am extremely happy with my purchase. Seller was also very prompt in ship and I received it amazingly fast!
Date of experience: April 29, 2021
The product I ordered arrived quickly and well-packaged, as well as in perfect condition as described in the listing. I love that Tradesy is transparent with their policies regarding authenticity and make sure to prioritize the customer experience when conducting business.
I had found the item at a consignment shop for less than retail value but more than I wanted to spend, and Tradesy had a significantly better deal for the bag in the best possible condition.
I ended up really liking the item when I saw it in person and decided I had to have it, especially for the price!
Date of experience: April 29, 2022
Super quick delivery my shoes are in pristine condition; the seller wrote a nice thank you note. I had a great first experience with this site! I am in love with my new Gucci shoes. I will be shopping here again
Date of experience: January 13, 2022
Tradsey is always Great! Love your bags and wallets in accessories. Your items are very unique, I will continue to shop with you guys and refer you to family and friends. You have such a wonderful staff that is well educated with the products and is able to rectify all my questions. Thank you and I was making a purchase very soon.
The bags are always Great! P. S as well the discounts.,
The color as well as they’re very unique.
Date of experience: July 23, 2021
Tradsey is always Great! Love your bags and wallets in accessories. Your items are very unique, I will continue to shop with you guys and refer you to family and friends. You have such a wonderful staff that is well educated with the products and is able to rectify all my questions. Thank you and I was making a purchase very soon.
The bags are always Great! P. S as well the discounts.,
The color as well as they’re very unique.
Date of experience: July 13, 2021
The bags are always Great! P. S as well the discounts.,
Date of experience: July 5, 2021
I own a profitable luxury designer bag reselling business and have been a seller on Shop Hers for about 7 months. I have had such a great experience. The app and website are very easy to use and upload your items. Items practically sell themselves. Super easy process! Ship your items to shop hers, they authenticate for the buyer, then ship. Makes my life easy, they handle any issues the customer has, which saves me time.
Date of experience: May 7, 2015
The handbag I purchased was listed as new with tags. When I opened the box after I received it in the mail, the tag fell off and onto the floor because it was not attached and I noticed the handbag had rust on a metal emblem. This was very obvious. When I reached out to the seller about this, they messaged back "It was brand new"
Won't be buying from this site anymore.
Customer service didn’t play any games and sent me a fedex label to send back the product and gave me a refund.
I chose trades because it seemed they take pride in not selling fakes. Sellers like this should be deactivated and banned.
I chose the product because it looked beautiful from the photos used to in the original listing. It was false advertising.
Date of experience: May 15, 2021
Hi There,
We just recently reviewed your feedback and wanted to follow up with you, we hope you're staying healthy and safe!
We are so incredibly sorry that your item was not accurately represented and came damaged. We do hold our sellers to a high standard when it comes to being thorough in their description of items. We find the more detailed they are, the less uncertainty there is around the item you will be receiving. That being said, if the item you received was misrepresented in any way, we are a peer-to-peer marketplace that offers returns and we are always happy to walk our buyers through that process. I see that you have already requested a return for this item and we will make sure to inform our Returns Team of these details should they not already privy to them so they can be sure to accurately inspect your item upon its arrival to us.
We are so sorry if you had a negative experience with your seller, we know how unnerving this kind of interaction can be, please know we notate these kinds of experiences and we make sure items like this are either removed as listings and no longer available for purchase, or updated as a "used" item so that they are accurately represented in their listing. Should you ever feel as though you'd like further insight about this, simply give us a call at (844) 988-7233, our phone lines are available Mon-Fri from 7 am-3 pm PST, one of our Member Care specialists would be happy to assist you.
Again, we do apologize that your experience with Tradesy has been less than stellar thus far, but we'd love to make it up to you! We know it can be very frustrating to feel like you’re not being understood or that you’re not getting the help you need. It is always our goal to provide excellent customer service, If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know.
We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
My husband and I have had credit issues in the past were ill advised to file chapter 13- 10 years ago having no credit card debt; we still have no credit card debt. We now have creditors who were covered in our bankruptcy turning up new again. No one cares, or cares to give us a chance to see if I would pay off a purse... my husband is a 22year active duty Army Veteran, and I own my own business. It's absolutely absurd.
Date of experience: August 31, 2018
Customer service was bad, the inspect team of shop-hers not doing their job seriously! They didn't inspect the stuff seriously as the seller described! Once shop- hers sent the bag or shoe to you and you found out not as described, they don't care, they just want you return it back then they can charge you 10% restocking fee or they will tell you selling the item at their site again, then they can earn the 18% transaction fee again. Be careful, someone call Blair who is working in the shop-hers customer service. Whatever you try to telling her the issue of the seller's Bag or shoes not as described, she doesn't care and try to hang up your phone. So what I think is shop-hers customer service is a meanlingless dept. unless you place order with them that they can providing you good service.
Date of experience: July 8, 2015
I spent some time shopping on this site. It's supposed to be used items? I like to shop for Vera Bradley bags and can get great deals on other sites. My last bag cost me $12.00. I couldn't find anything under $35.00 and that was for a small bag. Maybe I don't get it, but it's just not my kind of consignment shop. I'm not willing to risk that kind of money on something already used.
Date of experience: February 18, 2018
I purchased something on Tradesy and it was not authentic. I took it to Neiman Marcus to authentic and they laughed at me. I gave it a second chance and same thing happened. Not authentic! This happened with Tory Burch, Gucci and Valentino. I strongly DO NOT RECOMMEND Tradesy. Plus they are rude and it is a major hassle to get your money back as they only give store credit. Ebay is the way to go. You are protected 100% and hassle free returns always! I've always gotten authentic products from Ebay!
Date of experience: November 7, 2019
I purchased a LV All In Mm from seller but when it arrived, it was a PM size. The seller clearly had the dimensions mixed up and even had pictures of the date stamp posted that didn't match up to the bag that I had received. When in doubt, send it back and so I filed a misrepresentation claim. I let Tradesy do the job to verify and to authenticate that I was right and seller had misrepresented the item. They gave me a refund right away and reassured me that things like this happen on a very rare occasion and was apologetic. Never got an explanation or apology from the seller, however though.
Date of experience: March 18, 2021
I ordered hand bag for my wife. Received item on August 28. My wife did not like the style, so I emailed them to see how to return ( I would have called but no phone number provided by website), I never received a response. I had to leave country shortly thereafter no returned September 6. I inquired gain on how to return and their response was they had a 4 day window to return items no my time was up. I complained but they basically told me too bad I didnt return timely.
This company is a scam, bad customer service, get their money, and screw you. $640.00 I am out with a product my wife has no desire to keep or us. Bad, bad service.
Don't use these people!
Date of experience: September 8, 2017
This is not the dress that I ordered. I ordered a Nicole Miller silk dress that has a sewn in label size 2. The photo in the seller's description looks like a satin type silk. The dress I received is a Nicole Miller that has a sewn in label size 0, and is a made of a thick taffeta like fabric with tool lining. The dress is nothing like the photos in the seller's description. I contacted the seller, and she insists it's the correct dress.
Date of experience: March 26, 2021
Hi Alison,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
Regarding your order, we're so sorry to hear about the trouble here - especially if the item listed did not match the item that arrived! I am glad to see you were able to create a misrepresentation claim for the item and are working with my Returns Team to receive a refund.
If at any point you require further assistance, our team is always happy to help! You can call us anytime Monday-Friday from 8AM-1PM PST at 844-988-7233, and any of our specialists would be happy to help.
We truly hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
We all dream to own expensive things we can't afford. Just keep on dreaming. Don't allow yourself to even try this site. It's not worth your time and money. Beautiful pictures, pricey shipping fees, deceptive discriptions of items and 4 days to return! You can re-sell items you don't like if you go over the 4 days?., and what continue the deception? It's all bad.
Date of experience: November 15, 2016
I was searching high and low for this particular Prada boot in my size and almost all the other sites were sold out or had crazy duty & shipping fees. Tradesy saved the day. Not only did they have my size, but had they had a promotion, which saved me money. The shipping experience & communication was amazing. I'm now wearing boots, which I love!
Date of experience: November 1, 2021
Seller was great by communicating with me about the delivery that I wasn't aware of due to my working schedule. I picked up my shoes at an off site location and I very satisfied I will continue to shop with Tradsey for all my shopping needs.
Date of experience: May 17, 2022
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity.
Where we have seen tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.
In the future, do know that if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM - 3 PM PST.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating.