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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
It was my first purchase with/through Tradesy. I went there in search for a very particular item, so I took a chance and used its search engine, and to my surprise there were quite a few to choose from. And it was delivered within 3-4 days. It was exactly as described and was well packaged. Im so happy with this bag that Im writing this review, something that I very rarely take the time to do. Seriously, Im hooked.
Date of experience: May 8, 2018
Not the sort to buy pre-owned clothing but was desperate to match evening pants and couldn't find a cropped top that worked. Took a chance and while it was over-long to ship, worth the wait! Perfect as hoped & in great condition.
Have had good experiences prior.
Desperation. Trusted the listing.
Date of experience: May 9, 2022
One of my best friends swears by this website, and because she is always fabulous, I had to check it out for myself. And I have! So not only do I have the app on my phone, and I am checking it constantly for items from my favorite designers, the customer service is great as well as the sellers. I look forward to working with them over and over. Also, there are ALOT of new items on this site. Some are gently and not so gently used, but it seems to be more new items on here, which I appreciate greatly. Also, I was in receipt of my order in under a week.
Date of experience: September 7, 2017
BUYER BEWARE... I purchased 5 pairs of shoes from Tradesy and I of them! The first pair which are Calvin Klein has this sticky substance all over the inside of both shoes and I'm afraid to stick my feet in them ever again. The next three pairs are so scuffed up that they are not wearable. The last pair is a pair of boots... they are the worst! I tried the boot on and when I removed my foot it was covered with the black lining of the boot. So, they can not be worn!
Date of experience: August 15, 2020
I ordered a bag last week then happened to see the same bag in a store... was not as impressed as I thought I'd be, so I canceled the order before it shipped. Tradesy told me to contact the seller directly, so I did. The seller said she'd cancel and I should contact Tradesy for my refund (I had already been charged). I waited a few days then contacted Tradesy for my refund as instructed, and they told me the sale had not been canceled and I would need to contact the seller. I am not a ping pong ball and would love if Tradesy and their sellers could get on the same page. Until that happens, I'm out a couple hundred dollars. The business model doesn't seem to work... too many cooks in the kitchen and this customer is incredibly frustrated.
Date of experience: April 27, 2015
Love to shop On tradesy Had a great experience with the last buyer Monique received product exactly as described, customer service is exceeded higher
In rating more than expected Great keep up the great job will keep on buying I guess thanks! Again
Date of experience: May 31, 2018
Purchased a lv recently. Although the seller showed pic of the bag it was not in the condition as the seller said. The lining of the bag was more than a little tattered
My poor husband feeling sorry for me removed the lining thinking he would get it redone. Horrible idea now I'm stuck with it. I don't trust this site.
Date of experience: October 10, 2018
Just got my LV luggage. It is beautiful. I am ready to travel! The USPS notice says it was signed for by me. But I did not sign anything and the box was left outside the frontdoor. I'm glad it was not stolen.
Date of experience: May 14, 2021
Product was exact to the picture. The way it was shipped was terrible. The shoes was just placed in a plastic shipping bag with no bubble insert/ lining or anything to keep the shoes from scuffing each other. They are Dior so packaging should have been dust covers "generic" and in a box so not to be damaged. Fast turnaround on shipping though!
Date of experience: March 21, 2022
Hi Jonathan,
We recently reviewed your feedback and wanted to follow up with you.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here.
We're terribly sorry to hear your experience was anything less than stellar! We are happy to hear the shipping was efficient and the product was exact, but have notated the packaging disappointment. Please know sellers have 3 options when shipping - our shipping kit, our prepaid label (no kit), or shipping on their own, with their own materials. For more information on this process please know you can always call us at (844) 988-7233, our phones are open Monday-Friday from 7am to 3pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
It's very frustrating to feel like you're not being understood or that you're not getting the help you need. It is always our goal to provide excellent customer service, If there's anything else specific you'd like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
It was great got my package only a couple days after I ordered my watch. It was super fast. I've ordered a few times and have always been happy. Had to return 1 item before and it was an easy transition. Highly recommend!
Date of experience: June 25, 2021
First of all, I got an incredible deal on these new Gucci shoes. The experience only got better because I received my shoes only a few days after ordering. This was my first order and won't be my last. I am very happy.
Date of experience: September 1, 2022
I have another pair of Louboutin shoes that are size 39 1/2 and they fit comfortably - this pair does not fit. I realize that this is not the seller's fault, but I have to return them.
They arrived in a Priority mail box - each shoes stuffed in a Priority mail envelope - no shoe box, no tissue paper, no dust bag. Disappointed at this price point that this was not packaged better.
I have purchased through them before.
Wanted navy blue Louboutin shoes.
Date of experience: May 10, 2021
Hi Carole,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I am so sorry about the condition of the packaging for the Louboutin shoes! We encourage sellers to appropriately and safely package their items - I am so sorry this was not the case! I am happy to see you are working with our Returns team to process a return.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I like it easy to navigate and the selling process and communication with buyer were great, until I realized it takes 21 days for cash out and I can't believe others company can instantly transfer but their policy for 7+ days and which is very unfair, we seller sold at lower price and pay them 20% commissions, they hold our fund for 7+ days
I am really feel disappointed.
Date of experience: August 17, 2018
Tradesy is amazing! It also for working individuals to be able to purchase designer products they want at a competitive price, and also you to pay monthly! What more can you ask for? You get the product now, while still paying for it. I love it. Thanks Tradesy!
Date of experience: June 25, 2018
I've sell and now bought through Tradesy. First of all I like it's clean platform, not confusing super easy to find what you're looking for, I love the fact you can message the other person. My only concern is about this "authentication" through the platform.
Others sites do their authenticity before even sending it to the costumer which it makes you feel even better. Is just peace of mind and is always better to be inspected before sending it to the costumer just in case the item is not as described or for scams.
Date of experience: June 8, 2021
I recently posted a not so good review of a purchase from a Tradesy seller (KV), and I have to apologize to KV and Tradesy. After searching through all the packaging we found the other half of the item we initially thought was missing. I got what I paid for, and am very happy with the purchase. Please share this review, and let KV know all is well. P.S. I did send a message to KV explaining the same.
Date of experience: July 7, 2021
I thought I had purchased a bracelet, but what I received was not. It is at best something you could attach to a necklace, or I'm not sure what else. It was meant to be an anniversary gift, but very disappointing. Not my usual Tradsey experience
Date of experience: July 7, 2021
Always a pleasure, always a treasure, Tradesy is my go to place for vintage and unique gifts.
Date of experience: November 18, 2020
Website very easy to navigate. Lots of beautiful items to choose from.My transaction with my seller was awesome.The product I purchased was an authentic brand at a great price. My order was well packaged and shipping was fast. I highly recommend this honest seller and this awesome website.
Because the website offered the exsct product I was looking for.
Date of experience: November 15, 2021
When I received the Spanx leggings they were not washed and I was very surprised as she had not worn any underwear when she wore them and it showed. Very gross
As far as the Christian Louboutin's It was complicated as for days she said I had not purchased them. Only to hear back from her that it was me that made the purchase. This delayed my delivery
Date of experience: March 29, 2021
I bought a Michael Kors bag for a reasonable price and love it! I also bought a lesser known designer bag that was a bit more soiled than indicated; however, I can see that with a little clean-up, it is a lovely bag. Overall, I was impressed with the communication, the speed at which I received the bags, etc. I will definitely buy from the site again; in fact, I'm heading there right after I finish this!
Date of experience: February 23, 2019
Very bad. Shoes came on the 27 th when I had ordered them on the 12 th. I wanted to wear them on our trip but came so late after we were already back from
The trip. I had messaged the seller multiple times if he/she was going to send my item or not and no reply. I could've bought the shoes from another site and gotten it on time for my trip.
* Tradesy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 1, 2021
Hi Helia,
Thank you so much for providing this feedback!
We apologize that the item arrived after your trip, we do give sellers a 10-day window to ship the item off after purchase before we can cancel on your behalf with no tracking updates. It looks like these were shipped on the 11th day and arrived to you shortly after. I do apologize that this has caused you any frustration with this order, but I am glad to see this item was returned and you were fully refunded as well!
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
I have been selling on Tradesy about 9 months with over 50 smooth, flawless sales. I am so sorry for the buyers that have had a negative experience from Tradesy and some of the sellers. I love the way they give discounts on purchases from time to time without having the seller having to take the discounted price.
I have been selling on eBay for 8 years and was looking for another platform and this has been 5 Stars for me. I treat everyone honestly and sell nothing but authentic NWT item that I selected from brick and mortar stores. Again, apologies for the few that have not been honest and I hope I get a chance to have a transaction with you so you will know how it is supposed to be done. Greg B
Date of experience: August 10, 2015
I have been searching forever for a pair of these that I thought were in the right condition for the right price. So excited to have finally found them! Thank you for connecting buyers and sellers and making this happen
Price, quality, and trust.
What can I say? They are classics.
Date of experience: October 16, 2021
It was my first time ordering through this site so I was a bit apprehensive whether my order would go through. But I was pleasantly surprised that the item was delivered in excellent condition just as described.
I liked the fact that Tradesy sells only authentic items.
I went with Gucci for its unique styling.
Date of experience: August 13, 2022
I buy and sell on Tradesy. Twice my merchandise was purchased before a holiday, twice the purchase was returned after the holiday. Meaning my items were worn and returned. My purchase experience has been better. Only recently have I encountered non-authentic merchandise. And once an item wasn't as described and I have purchased several items so that's not so bad. I really don't know if I will continue to sell on Tradesy do to my poor experience as a seller but hopefully things will change. Maybe a days turn around on purchased then returned items is feasible instead allowing days before return of an item.
The customer service agent was knowledgeable which helped to clear up some questions I had regarding my sell and purchase.
I like Tradesy’s various options of merchandise for purchasing.
There were several items purchased but overall the items were needed to match items that I already had.
Date of experience: June 2, 2021
Hi There,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
I can completely understand your stance on our return policy - While this is currently our policy, I will be sure to share your feedback with our team here. We're always looking for ways to improve, I will do my best to advocate for our users.
Do know that Tradesy will continue to inspect every returned item for your protection and to ensure that the item is in the same condition as when it was sold and to prevent any type of fraudulent behavior.
If you need assistance with a returned item please do not hesitate to reach out to us! You can call us at 844-988-7233, Monday-Friday from 7 AM-1 PM PST, and any of our friendly specialists would be happy to help further.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Couldnt be happier. After ordering a different dress from another website that arrived as a nightmare. I was on the search and on a budget. I found this website and found that someone was selling my dream wedding dress that I originally couldnt afford. Never worn with tags. Plus the site as a authentic mota. If its not an original than your money back. I couldnt be happier :)
Date of experience: April 26, 2017
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hello Jennie,
I apologize for the negative experience you had while on Tradesy. When an order is confirmed by the seller, Tradesy gives the seller 10 days from the date of purchase to update the buyer with a shipping update. In the event that the seller does not cancel this order, and it's still within this 10 day time frame, Tradesy is unable to process the order cancellation. I greatly apologize for the confusion and inconvenience. If there's anything else we can help you with please let us know. Please contact us at 310.912.7966 Monday-Friday 8:00am- 4:00pm PST. Saturday- Sunday 8:00am- 2:00pm PST or via email at team@Tradesy.com.