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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
Easy and wonderful shopping experience!
I was reminded via email that I had an $1,800 site credit that I completely forgot about! I used my credit to purchase a Chopard watch. The watch arrived 2 days later exactly as described by Phigora Luxury Watches in Great Neck, NY. I could not be more pleased with buying experience from start to finish! Thank you!
To purchase a Chopard watch.
Date of experience: August 23, 2022
Totally unacceptable. Product description stated merchant shipped from New York, however the merchant shipped internationally and I received merch 5 weeks after purchase and after many frustrating emails to the seller, by the time I received gift my enthusiasm had greatly diminished
Date of experience: September 6, 2021
I already own the piece I purchased, but had lost one of the gemstones and wished to restart my collection of this rare coach series of costume jewelry. Shipping was quick and the piece is authentic, in perfect condition, and wrapped prettily.
Date of experience: June 2, 2022
Truly happy that my expectations were met when purchasing a beautiful pre-loved handbag that was nearly in perfect condition for a great deal. The handbag I chose was exactly as shown and exceeded the quality that I expected. I will be back!
I enjoy beautiful designer bags with a more classic style at a lower price point.
I originally had selected a black leather microguccissima monogram bag which was sold fairly quickly after being posted. This one was very similar but patent leather and I was equally drawn to it and purchased before it was also gone. Great quality, excellent price point for the condition!
Date of experience: October 5, 2022
As a first time buyer, I was hesitant. I relied heavily on the seller's description and picture of the leather jacket. I was pleasantly surprised. I would dare to say the jacket is off the rack new! Very happy with my purchase!
Date of experience: February 8, 2021
I was hesitant to order these shoes! I fell in love with them but they were impossible to find, I was so relieved when they arrived. The condition was new as guaranteed. They will be the perfect shoe for my upcoming wedding!
Date of experience: April 14, 2021
Between my mom and I we have three purses with matching wallets from Tradesy and they've all been perfect. From the time we add the item to the cart to recieving it in the mail the whole process & outcome is superb.
Date of experience: December 21, 2018
The purse arrived on time; actually shipped really fast! However, there are some scratches on the back of the bag. And the bag was supposed to be new with tags. One tag had clearly been removed. The scratches were the most disappointing.
Date of experience: July 9, 2021
I had ordered a purse. I received it and it was not the color depicted in photo. I also smelled like moth balls. I initiated the process of return but neglected to include pictures within the return time. My refund was denied.
Date of experience: March 19, 2021
Hi Kathy,
Thank you for providing this feedback!
Let me first take a moment to apologize for this experience you've had with our returns process. Regarding returns, I can completely understand how frustrating the returns process can be, especially if photos are required in order to send the item back to us within a limited timeframe. If you have any suggestions on how we can improve this process, please do not hesitate to let me know here and I can definitely share them with our returns manager. We're always looking for ways to streamline and improve our processes.
In addition, if there’s anything you’d like to share that would help make your Tradesy experience even better, please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.
To us, your feedback is everything, we’d love to hear from you.
I purchased a jacket from tradesy received it in a timely manner but it was dirty stained and smelled. The seller listed the jacket as looks brand new no signs of visible wear.
I returned the jacket the next day and I am just waiting for the team to inspect the jacket to see if a refund is applicable. I don't know how long it takes to inspect a jacket with clearly visible stains. I emailed them and they are glad to give me credit right away. I don't want credit I want my money back!
Date of experience: April 11, 2015
Great site and fast service but the shoes are to small even though all my Betsy Johnson's are a size 9 and that's what I got no more sizes left in that style, and my 4 days are up for return, wish that was longer.
Date of experience: August 19, 2022
The scarf arrived in a timely way and in good condition but the color is not as pictured. It is much brighter
And will not be useful to me. I was hesitant to order an item that could not be returned and hope
I have finally learned that lesson.
Date of experience: October 22, 2021
Hi There,
We hope you are staying healthy and well. We just wanted to connect with regarding your recent feedback about the Anthropologie Large Round Rattan Shoulder Bag.
We are so sorry the item was not the color you expected! This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here. Please note that if a Final Sale item you purchase is misrepresented by the seller, you can still submit a request to return within 4 days of delivery.
We encourage you to reach out to us as we are always willing to look for creative solutions. You can reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller. Our phone lines are open Monday-Friday from 7 AM-3 PM PST at 844-988-7233. Alternatively, you can email us at team@tradesy.com 7 days a week.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Sold a pair of newly purchased Christian Louboutins retailed for $675. I decided to sale them for $400. They add on $14 for shipping plus I order a shipping kit leaving me with $340. They take almost $10 for having to transfer the money to you which they don't mention and it takes 3-5 days. I made $330 off shoes I wore twice and sold for $400! Rip off!
Date of experience: July 31, 2017
I purchased two items from shophers and I was so happy about my experience. Wonderful service. Very fast delivery. By far the best experience I have had from similar on line sites similar. Will continue to shop on this site again
Date of experience: January 29, 2015
I had been searching for a specific item, found it, ordered and received it in just a few days. I was a little nervous buying for the first time through this site, but it was a great experience. Love my tote! Exactly as it was pictured by the seller!
Date of experience: October 20, 2021
I give them a minus 1 star. At first I was pleased with them but they are refusing to give me back my money for a returned item after I replaced it with an item costing twice as much. They will only give me a site credit. I am extremely unhappy and don't recommend anyone to buy from this site based in their return policy. They are a sleezy.
Date of experience: April 4, 2017
I am disappointed that the seller didn't disclose that the item came from a smokers environment. Stunk so bad I had to put it in my garage. Will be returning and that makes me sad because the item was just what I was looking for. As far at the site is concerned, I was very pleased with the timeliness of arrival. I will use the site again.
Date of experience: July 24, 2018
I found this site by accident. I have not received my stuff yet so I must reserve judgement. I have a lot of designer handbags, and clothes. This site seemed like the way to go, to sell some of it. But after the poor reviews, I changed my mind.
Date of experience: March 10, 2018
I am reviewing this as a buyer since I've never tried to sell anything on this site, but as a buyer I've had no issues. Sellers are courteous and responsive and their items are 100% authentic from my experience.
Date of experience: October 15, 2018
I will not be doing business with Tradesy anymore. I sold a purse and they stated that it takes 21 days before they can release the funds. Which I thought was very ridiculous. Then once it's released you have to wait another 7-21 days in order for the funds to show up in your account. My funds were release on 8/15 and today is the 27th and the money is still not in my account. I don't to wait 30 days to receive money from a sale.
Date of experience: August 27, 2018
Item is as advertized. Looks great. Happy to support a USA-Based artist. Item arrived in time (though there was a couple of days delay from original divery estimate).
I will willing to use Tradesy again.
Date of experience: May 13, 2022
The outside of the dress looks okay but the side seams of the dress lining are ripped pretty badly. ( This you can't really tell just by looking at the pictures online and it was not divulged. Who would think to ask about something that you can't see? Unfortunately, it is " Final Sale ".)
Date of experience: December 10, 2021
Hi There,
We hope you are staying healthy and well. We just wanted to connect with regarding your recent feedback about the Anthropologie Large Round Rattan Shoulder Bag.
We are so beyond sorry the item was not in the condition you expected! This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here. Do know that if a Final Sale item you purchase is misrepresented by the seller, you can absolutely submit a Misrepresentation Claim within 4 days of delivery to be eligible for a refund.
When you have a moment please do not hesitate to reach out so we can assist you with this! You can call us at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our friendly specialists would be happy to help further. Additionally, we can be reached via email at Team@Tradesy.com 7 days a week.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Me and my sister, we both got two same boy Chanel from our uncle as birthday gift. Didn't like it because I prefer medium size, so I recently sold mine on Tradesy( shipped and delivered to the buyer already), after I sold it my sister wanted to sell hers too,
So, we post it on tradesy. After a couple days, I couldn't login to my tradesy account at all, while I still have about $2400 that I earn from selling my Chanel bag on tradesy account.
I contact them, but they only reply me with:
Nikki (Tradesy)
Jun 14,6:52 PM PDT
Hello,
Due to a concern of authenticity of the items you have listed we have closed your account and will not be restored.
After this email, they never reply me again!
So, I just send a buyer a Chanel bag through Tradesy for nothing? This is ridiculous! They take away my money just like they have the right. Thank god my sister haven't ship her bag yet. Who would ever give someone a Chanel bag for free?
Date of experience: June 16, 2016
I have received the Tory Burch gold bracelet that I purchased, but I think this bracelet may be rose gold rather than the yellow gold that I was expecting. Both were available on Tradesy, but of the three identical bracelets, one was listed as rose gold and the other two as gold. I purchased one of the golds. It's a gift for my daughter so I will let her decide whether to return or not.
I had seen the bracelet when I was shopping online, but I could not remember where I had seen it. So I did a search and Tradesy popped up. I have made a purchase from Tradesy before and was very satisfied with that purchase.
Present for daughter's December birthday
Date of experience: December 10, 2020
Hi Valerie,
We recently received your feedback and wanted to follow up with you! We're sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies for the inconvenience here.
After reviewing your order, we're are so sorry to hear about the potential discrepancy. Do know that should your daughter decide to return the item, buyers have 4-days from the delivery date to request a return for any reason.
Additionally, you're always welcome to call us at 844-988-7233 anytime Monday-Friday from 8AM-1PM PST if you require any assistance.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
The number one reason I purchased on tradesy was the ability to return the item (even if just for a credit). I didn't need to, but just having the option you feel so much more confident about the purchase.
Ability to return
I’m pregnant and wanted to buy the jeans that I love in a size bigger but they are discontinued and I can only find them on secondhand sites
Date of experience: July 17, 2021
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi Sarah,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so incredibly sorry the item you received wasn't what you were expecting. I know that must have been disappointing.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further. Alternatively, you can email us at team@tradesy.com 7 days a week.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating