- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
I was sold a fake Wallet I should of known then not to shop with this company. I stupidly purchased a second item. I had a death in my family and had to leave the country when I returned I opened the item only to find out it couldn't fit me. The company only gives you 4 days to submit the return I return on day number 5 and I call to see if as a courtesy they would grant me a A return because of the circumstances that was way beyond my control and seeing the fact that I still continue to shop here even though I was sold a fake item you would think the would care. But the answer was no because I was one day late. So now not only did I lose my money I'm now stuck with an item that cannot fit me. Such horrible customer service!. I will no longer be shopping with this company.
Date of experience: February 2, 2017
Very satisfied with product, fast shipping, quality. Not dead clear on 50.00 off - mentioned at time of sign-up. - Then further confusion on text sign-up mentioning 50.00 off of 300.00 but not valid or clear either. Thanks
Item available
Date of experience: May 30, 2022
Received a different item and now I have to go to fedex to print a label and return the glasses
Tradesy only gave me 5 days to return the item so I can get my money back. Its frustrating because I have a busy schedule and its impossible for me to go to fedex this week.
Seller wasn't helpful until I opened a claim. She told me she recorded a video of her packing and I was lying to keep the glasses for free.
Date of experience: June 14, 2021
I have been looking for this specific Kate Spade handbag and was so happy when I saw it for the best price that I have seen in my searching on Tradesy. And I got it so quickly! I'm looking forward to using it!
Tip for consumers:
Safe, good prices, quality product
Products used:
Handbag
Date of experience: March 18, 2022
Seller was quick with responses and shipping including a nice note too! However, I was told the sandal ran true to size but in fact, it runs small. I'm a true size 9 in US and usually a 40 in European sizing but trusted sellers recommendation and bought the 9. It is definitely small.
Date of experience: April 26, 2021
I haven't presented my gift to my great grandbaby yet. He isn't he for a few months but after receiving my order for a Coach Diaper Bag I know my granddaughter and her husband will be absolutely pleased by it's distinguish and attractive appearance. I am very happy.
Date of experience: February 12, 2022
As usual, I had a good experience with Tradesy. There was one hiccup from USPS once the item arrived in the US, but that is not surprising given they are so unpredictable and unfortunately unreliable. Setting that aside, I am very happy with my purchase, item is as described, shipping was fast, even from Japan, extremely pleased.
Date of experience: July 19, 2021
I am a newbie to Tradesy, just made my first purchase that I was very happy with. The selections are wide, easy to use filters to narrow down my choices, and fantastic prices. The seller was amazing, delivery was prompt, product was brand new and authentic as promised, and packaging was perfectly done.
Date of experience: March 21, 2021
I was very disappointed that it took more than 2 weeks for my purchase to arrive at my home. The same senario happen a few months ago when I left for vacation after waiting for a purchase more than 2 weeks. Tradesy held me responsible for not being home to accept the package therefore the purchase was returned and instead of me getting a refund tradesy settled by giving me site credit which I totally disagreed to.
Date of experience: May 6, 2021
Hi Bonnie,
We are so sorry if you have been experiencing a delay in shipping with your recent orders, I know how frustrating this can be and we want to make sure you are being heard and these matters are addressed. There are currently delays occurring nationwide due to the numerous packages USPS has in their possession and limited staff USPS has because of COVID.
That being said, we now are using Fed-Ex as one of our main couriers as well, and you can always ask the seller to use them as an option if it makes you feel more comfortable. It looks as though we had offered you a replacement promotional code for the trouble - if you'd like to give us a call at (844) 988-7233 one of my colleagues would be more than happy to assist you in using it for a new purchase, and if you have tried using it and it has expired, we would have no problem issuing you a new one. Our phone lines are open Mon-Fri from 7am PST - 1pm PST.
On behalf of Tradesy and the United States Postal Service, I sincerely apologize for the inconvenience this has caused you and your business. We continuously strive to provide you with excellent service and are sorry to have let you down.
To us, your feedback is everything, we’d love to hear from you.
I am overall satisfied with my purchase! This was my first time buying off a website like this. I was a little skeptical at first but when the seller messaged me immediately after my purchase I was at ease. Then once I received my merchandise it exceeded my expectations. Brand new with tags! Happy I came across this website.
I wanted this merchandise for a while but didn’t want to spend too much to have it.
It was what I wanted. The description stated it was brand new with tags.
Date of experience: May 10, 2022
This was my first purchase through Tradesy. After a bit if research I decided to them a try. The purchase was super easy and I was quite surprised how fast my item came! I absolutely will make make more purchases in the future through Tradesy.
Date of experience: October 31, 2021
They hold your funds 20 days after the sale and blame it on a computer when they were able to over ride the computer and release your money to your account. Now they have 3-4 work days and mainly work iphones and answer email. We need a full service company that we can speak to actual people and not wait 48 hours for a call back when you have an issue!
Try other consignment shop that offer one on one help!
Date of experience: April 3, 2019
I hope all of the long term sellers (like myself) leave this site or drive up their prices that will turn buyers AWAY... Another RIDICULOUS fee hike that for me, is the last straw!
Too many options these days to pay their nearly 25% nonsense! Stupid move!
Date of experience: October 8, 2017
I was able to find the bag I wanted and in less than a week it was delivered to me! The seller was quick to respond and within minutes I made my purchase. I believe it shipped out the following day and was delivered in the shortest amount of time quoted.
I liked the first time promo code that was offered as well as the use of Affirm.
I chose the bag based on the price for a brand new, pristine unused bag which was about $200 less than retail.
Date of experience: May 17, 2021
I have to file a complaint with my state attorney general's office and the FTC because Tradesy in their infinite stupidity helped a dishonest buyer rip me off. I sold a designer bag, and the crooked customer pulled a switch and returned an identical bag with defects to Tradesy, who then notified me that they had to return the bag to me because they could not decide on a fair price since it was defective. The bag I sold was not defective and the bag they returned to me was clearly not the same bag I had photos of on Tradesy. Tradesy is now ripping off longtime sellers to help criminal buyers, so do not sell or buy anything from Tradesy, unless of course you are a crook.
Date of experience: November 12, 2016
I have been with Tradesy for about a year now... I love shopping on this site... they offer payments with multiple payment options... Tradesy is a Secure... Reliable Site to shop with...!... A++++++++
Date of experience: October 21, 2018
Tradesy has more than doubled their fees since I originally posted items on their site. 9% vs 20%, in addition to requiring that shipping be included in the price, and their practice of constantly insisting that you lower the price is simply unfair. I've made as little as 60 cents on a like new item that originally sold for $20. List it at $10, and they begin the process of attempting to lower the price, but they never lower their fees. Something's wrong. If sellers stop posting, they have nothing. Even on more expensive items, 20% plus shipping costs quickly reduces profit for the seller. If I sell a $10 item, they collect $2, the lowest possible shipping price on the smallest of items is $3.50, so I earn $4.50 for the item for which I paid $20+. And they inist upon insurance, and dded $2. I intend to close my account. They are the only winners since they more often than not end up with more than the seller or buyer get for the transaction.
Date of experience: January 31, 2018
I have had the most fun shopping on Tradesy! I enjoy searching for the great deals I find. I really like the fact that they have free shipping on most items. I have enjoyed everything I have purchased from Tradesy! I will continue to be a loyal customer and will and have invited family and friends to use Tradesy's site. I look forward to much more happy shopping!
Date of experience: May 21, 2018
If I would of know that this purse was a fake I would not have wasted my time with this app. The inside and the outside should have at least Louis Vuitton not even that. I should have known not to buy this bag.Don't buy anything from this Tradesy. All fake.
Date of experience: April 26, 2021
Hi Carmen,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you had with Tradesy.
We're so sorry to hear about your authenticity concerns regarding your recent order. We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described they can file a misrepresentation claim within 4 days of delivery.
Do know that while we have a strict 4-day timeframe for returns, we also have a zero-tolerance policy when it comes to inauthentic items or replicas.
If you have not already, we kindly encourage you to contact us whenever you can so we can help assist in authenticating your item. We will provide you with a prepaid return label so you can ship it back to us for a full refund if it is deemed inauthentic.
You can call us anytime, Monday-Friday from 7 AM-1 PM PST and any of our specialists would be happy to assist further. Otherwise, we can be reached at team@tradesy.com.
We hope we were able to address your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Bag looked fine on pictures received bag it was a big hole in the back of bag. Seller stated that pictures show hole I email seller pictures that were shown on site. Seller inform me that pictures had be changed, Bag was also the wrong color and the exchange policy is a joke. Very unhappy
Date of experience: June 7, 2017
I was totally unaware that the site was exclusively for woman. There was no indication of this and that the item was for women. I used my search engine to google a specific exotic men's shoe and the shoe populated on the website of Tradesy. I had never heard of Tradesy previously. The description of the shoe did not indicate a woman's shoe so by all account I thought it was a man's shoe size 8. Unfortunately, I found that out when the shoe was delivered.
Cordially,
Frank Cartier
Cleared up for me what type of company Tradesy is currently exclusively for women,
It populated when I did an search for an exotic shoe
Limited Edition exotic shoe
Date of experience: April 22, 2021
Hi Frank,
It's Kai from Tradesy, I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
After review, we wanted to extend our apologies for the confusion! While Tradesy is primarily a peer-to-peer marketplace for women, we hope to expand to men's items in the near future!
I see that you've started on this return since this feedback was left, and have spoken to our team regarding this return. Please do not hesitate to reach out at 844-988-7233, Monday-Friday from 8AM-1PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!
Outstanding quality and FAST delivery! I have worked with several companies over the years and I keep coming back here. The prices are great, the quantities required for my company are not restrictive and the shopping is great.
Date of experience: November 17, 2022
Everything from start to finish was perfect! I received confirmation emails for each part of the process from order acceptance to shipping. The shipping was lightning quick and the bag was perfectly secured to avoid damage. Excellent experience!
Date of experience: November 17, 2021
Even when a seller lists an item correctly and a buyer returns the item, Tradesy finds any little thing wrong with it, returns the item to the seller and says it was misrepresented. They do not protect the seller. Find another place to sell your clothes, shoes and purses!
Date of experience: October 13, 2017
I ordered an item on 10/10. It didn't ship n out until a week later because the seller had to wait on shipping material from Tradesy. So I purchase something. Tradesy had to mail the seller shipping material and then the seller shipped to me. I have never had that before and send inefficient.
The purchase price was reasonable.
I had been looking for the item.
Date of experience: October 22, 2021
Hi There,
We really hope you're staying healthy and well. We just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We're sorry to hear about the trouble with your delayed order and that the seller wasn't able to ship right away! We do give our sellers a maximum period of 10 days to ship, including providing the buyer with an active tracking that shows activity. If there is a delay in receiving the shipping kit we will provide a prepaid label for the seller to print out so they can ship as soon as possible.
Where we have seen tracking delays become more common due to the pandemic, it is still not the experience we want our buyers to have. We sincerely apologize for the inconvenience this has caused you.
In the future, if you'd like an update on your order, you can always reach out to us and our team of friendly specialists would be more than happy to help reach out to the seller for an update. Feel free to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST.
We hope we were able to address your concerns, but if there's anything else you need please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi There,
We just recently reviewed your feedback and wanted to follow up with you, we hope you're staying healthy and safe!
We see that you recently filed a return for this item as the seller had a mixup in sending you the wrong listing, we are so terribly sorry for this inconvenience! We do hold our sellers to a high standard when it comes to being thorough in their descriptions of items and their shipping process. We find the more detailed they are, the less uncertainty there is around the item you will be receiving. That being said, it looks as though you and your seller came to a conclusion and your item is being returned to us. We are so sorry for any previous tension that arose between you and the seller, I know how unnerving that can be, but we are happy that it has since been resolved. Once we have the item at our facility we will be able to move forward in providing you with your refund details. Should you like further insight please give us a call at (844) 988-7233, our phone lines are available Mon-Fri from 7 am-3 pm PST, one of our Member Care specialists would be happy to assist you.
Again, we do apologize that your experience with Tradesy has been less than stellar thus far, but we'd love to make it up to you! If there’s anything else you’d like to share, that would help make your Tradesy experience even better please let us know. We pride ourselves on the connection we have with our users, and of course, the shared love of fashion and the environment.