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Tradesy has a rating of 4.2 stars from 9,864 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tradesy most frequently mention great experience, perfect condition, and fast delivery. Tradesy ranks 1st among Used Clothing sites.
25,530 reviews
This was my first time using Tradesy's services and Ican say that they exceeded my expectations. Buying and selling clothes has become more convenient thanks to this platform. Not only did I find quality items at affordable prices here, but I also received excellent service. The site is easy to use, the buying and selling process is smooth, and he support team is always ready to help with any questions.
I purchased a $720 item from Chic Finds and they cancelled the order, raised the price by $100 and refused to honor original featured price. Tradesy let them get away with "correcting their listing" and has done nothing - including dropping the vendor - despite many emails requesting that they do so.
I have a pair of these MM peep toe booties. They must be over 10 years old. Their looking rough now so I hunted. Found these. Size 39, New, Great price, great seller, I'm thrilled.
Thank you so much
Jennifer
Date of experience: August 22, 2022
My MK purse was packed neatly in a protective box from Tradesy. I could hear the mail carrier scanning the package at drop off, so i was excited to be home when it arrived and opened it immediately. Thank you!
Date of experience: November 4, 2021
Pretty easy so far. I didn't do any research about this website. I Googled something and this site came up, add to cart boom done. Now let's hope for the best. UPDATE: received the ugg slippers, exactly what I wanted and hoped for. My first time experience was flawless.
It came up when I googled something and it had what I was looking for. And the price was good.
Date of experience: December 17, 2021
Tradesy charges 23.99% and their service is the worst for being this much! They are returning an item that I sold even though they agreed that it was accurate. They're saying that they can't obtain the fair market value. Ridiculous! Total waste of time and full of BS! This site also takes almost a month before they release your hard earned earnings! Soo crazy! Beware of this site! Hope it gets shut down! They are like thieves, so ridiculous l!
Date of experience: March 5, 2020
I found a Gucci Pelham tote rated AA. I received it and it looked brand new (too new). However, inside the pocket of the purse was a black tag with a letter and numbers but no QR code like the Gucci bags I bought at Saks. Company that sent "authenticity card" with bag states that no "brand owner endorses this document." Waiting to hear back from Tradesy vendor. There is a 4 day return policy.
Just reached out yesterday so waiting to hear.
Read positive online reviews. Have never purchased a vintage bag and wanted to see if ur would be a good experience.
I already own some Gucci bags so am familiar with their products.
Date of experience: August 31, 2022
This is like Vaunte, Shop-Hers, and Ebay and it just doesn't work, for me at least. Buying recycled stuff online is just so risky. I bought a few things on the site and nothing was ever as good as the seller described it; there is almost always some smell, some stain or some abuse. And, two fakes. Tradesy takes returns but they really prefer to give credit and not a refund, so it takes forever to get out because you have to use the credit. Their customer service which used to be pretty good has gone downhill.
To me, signing on to this site means a whole lot more emails on stuff that either isn't what it is supposed to be or isn't even on the site.
Tip for consumers:
Buyer beware!
Date of experience: March 1, 2015
I have sold 10 items in the past 3 weeks right out of my closet and I have purchased 1 awesome pocketbook. This company is an awesome concept! They are organized, professional, available for any questions and concerns.The exposure to designer items at great discounts is like no other company. They protect both buyer and seller... I just can't say enough... Tradesy ROCKs!
Date of experience: July 18, 2015
I had been so disappointed in the past year trying to find a replacement for my beloved and trusty Coach "Candace" handbag(that is 9 yrs old!). I looked on Tradesy last week and found one... it arrived looking glorious and almost brand-new. It was less than half the original price. I have a; ready showed it off to two of my friends :)
Date of experience: September 28, 2021
I recently bought a Cartier watch that was labeled "Good As New". When the item arrived to their Sure Shop inspection team, I got notified that there were actually very noticeable scratches on the face of the watch. I received additional photos and ultimately decided to cancel. I get that they can't catch everything, but at least on this particular incident I was relieved to have been saved the hassle of dealing with it afterwards. Thumbs up!
Date of experience: June 13, 2015
I thought that I bought two pairs of shoes only to find out that the seller has to respond to my purchase within 3 days or the transaction is cancelled. This seller told me she had no idea! When I contacted Tradesy, their attitude was basically tough luck and didn't care a bit. Why they don't take better care of their customers, I cannot understand. Their attitude is terrible and when you go through a lot of work to find something you're looking for, pay for it and have the transaction dropped, I think that's terrible. I think they need to re-think their business model. I'll buy from another site.
Date of experience: November 11, 2016
Ordered a Louis Vuitton for my wife that was listed in good condition. The pictures actually made the very minor imperfections look worse than they were. Once the purse arrived I was able to look around and the purse still looks great overall and those imperfections are hardly noticeable. Will definitely be doing business here again!
Tradesy and the real real both seem to have a great selection but overall tradesy has a larger selection with less imperfections!
Date of experience: February 7, 2022
I requested a return and emailed all required photos within the 4-day window as specified by the website a week ago, but still have not received a return shipping label or heard back from tradesy. I even called customer service to follow up 5 days ago and was told I would hear back from them on that day, which still didn't happen. The return process is made really hard from my experience so far.
I followed up with emails and calls about getting a return shipping label, and one week passed I still have not heard any response.
Because it "states" it offers free return.
Date of experience: July 17, 2021
I purchased Tory Burch flats on their website and they came to me broken. The seller had glued on the logo and it fell off within 10 minutes of me opening the box. The returns department would not refund me for the shoes and suggested I resell them on the site to recoup my investment--- so someone else can get screwed over! These people are scam artists and do not care about the service level you receive. Buyer beware!
Date of experience: May 23, 2017
I am completely in agreement with other sellers about the amount of time it takes for a seller to get our money! They state 21 days while the buyer is walking around with your designer item and possibly damaging it! They can then return with just about no questions or guarantee that it came that way!
I have called to ask why they won't transfer my money that is just sitting in their account and no one gives me the time of day, they could care less how many sales and money I have given them over the years. It's really sad because I will continue to purchase but I am pulling my merchandise and sticking with a Poshmark and have my funds in a few days not month!
Date of experience: July 20, 2017
I have been a seller for a few years and up until recently had no major complaints. Well, this drastic change has made me consider closing my account! Today I sold an item for $17.00 and after Tradesy took their cut, I was left with only $9.50, and I paid $3.46 for shipping! So I actually ended up with $6.04! And when you factor in shipping materials and time, even less! What a rip-off! Sellers STAY AWAY FROM TRADESY!
Date of experience: July 28, 2017
Bag is nice but it's definitely been cleaned and has stains that were not mentioned in caption. I paid more then it's worth. This website doesn't give you enough info about the bags. Shop elsewhere. There are plenty of sites that give more info.
Date of experience: July 27, 2022
Hi Jill,
We recently received your feedback and wanted to follow up with you! We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our buyers to have, and extend our sincerest apologies for the inconvenience here.
We encourage sellers to accurately list their items, and in cases that a buyer feels it was not accurately described or if they have authenticity concerns they can file a misrepresentation claim within 4 days of delivery.
If you require any further assistance, please do not hesitate to give us a call at 844-988-7233, Monday-Friday from 7 AM-3 PM PST, and any of our specialists would be happy to assist further.
We hope we were able to address all of your concerns, but if there's anything else you need please don't hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating
I was really surprised to find such nice designer pieces on the resale market. This gives you a chance when you can't buy at all when it's first released to put your collections together when you can afford them; they're not necessarily forever gone.!
Date of experience: July 21, 2017
Shopping experience with Tradesy was easy with an abundance of inventory. Shipping, did not go as well. The product arrived two days after the original arrival date, however the tracking information kept me informed!
I felt the site was trustworthy and would stand behind the sale after researching about the site.
After seeing a picture of my Mom with a LV purse in the 80s, I wanted one.
Date of experience: May 12, 2022
I love this website. Where else can you get beautiful, high end merchandise for a fraction of the cost! Everything I have received has been true to the descriptions and shipped promptly and professionally.
Date of experience: August 8, 2018
I've been a seller on Tradesy for many years now and their policies continue to get worse. They cater strictly to buyers and not to their sellers. Basically a buyer can buy anything and return it for any reason causing an item to be out of the marketplace for 3 to 4 weeks due to their time frames.
And don't even get me started about their payout schedule which is ridiculous. A buyer has four days to issue a return request, so why isn't the seller getting paid on the fifth day? Nope, they hold your funds and then take 23% of your earnings!
Date of experience: November 21, 2021
Hi D,
First and foremost, we want to thank you for your honest and valuable feedback.
We're so incredibly sorry to hear about the negative experience you've had with Tradesy. This is far from the experience we want our customers to have, and extend our sincerest apologies for the inconvenience here. Please know we strive to be a safe and supportive website for buyers and sellers alike, and we are so sorry to hear our policies have been difficult for you thus far.
Do know that Tradesy will continue to inspect every returned item for your protection and to ensure that the item is in the same condition as when it was sold and to prevent any type of fraudulent behavior. We are so sorry if there was any delay on a returned item back to you, we take this feedback seriously and will be sure to notate it to our Returns Team. We had been receiving some insightful feedback about our payout timeframe this year, which is why I am happy to inform you we've actually changed our fund's release timeframe this past Spring from 21 days to 7 days! Per our new payout policy, you will be able to withdraw funds at midnight on the 7th day from delivery as long as the buyer hasn't requested a return. That being said, we are still constantly looking for ways to improve our user experience, we will be sure to notate your feedback for our Product Team to review.
For more information on any Tradesy policy please know you can visit our Help Center, or, give us a call at (844) 988-7233, our phones are open Monday-Friday from 7 am to 3 pm PDT and one of our lovely Member Care associates would be more than happy to assist you. Alternatively, we respond to emails 7 days a week and do our best to reply as quickly as possible.
If there’s anything else specific you’d like to share, that would help make your Tradesy experience even better please let us know. We want to do anything we can to make each experience worthy of your best possible rating!
I've been looking for a pre-owned luxury site that actually authenticated merchandise and this one is the only one that I have ever purchased from that really was amazing! I can't say enough good things! My first Chanel bag, half off retail price and stunning! I love Shop-Hers!
Date of experience: January 21, 2015
We have all heard the saying "I got fine wine taste, but on a beer budget!" except I truly received my fine wine! Exactly what I wanted. Everyone loves a sale... so don't miss out on your perfect wedding dress! I could not be more satisfied and pleased!
Date of experience: March 26, 2021
I stumbled across Tradesy and bought two YSL bags. I had subterranean expectations, but I took the chance since Tradesy gives a site credit. Both looked better than their photos. Then, I purchased a Gucci Britt, which is the type of bag that I always take with me when I travel, so I love it. There was a hundred dollar coupon, and the bag was described as gently used. I have yet to find any evidence of wear on the bag-it is impeccable.
Date of experience: April 21, 2021
It feels so good to purchase gently used clothing in excellent condition!. Buying clothing this way supports a circular economy. Good for me and my tired closet. Good for the planet! The dress is beautiful, unique and has no signs of wear, exactly as described. Shipped quickly too.
Date of experience: July 13, 2021
Navigating the site was simple and easy. The filter feature is helpful to edit searches and look forward more specific details/items.
It would be good if some products had more details even though one can reach out to sellers.
Date of experience: February 13, 2021
Tradesy is the luxury fashion resale marketplace that empowers women to get the designer fashion they crave — on their own terms. We enable millions of customers to sell what's in their closets and fund their next shopping spree. All while saving up to 90% off retail.
Hi There,
I really hope you're staying healthy and well. I just wanted to take a moment to thank you for your recent feedback regarding your Tradesy experience.
We are so sorry for the delayed response from our Team in regards to this return. I have reached out to you via the email you have on file for your Tradesy account, with a solution.
If you have any further questions, please don't hesitate to reach out to us!
Our phones are open Monday-Friday from 7 am to 3 pm PST. Simply give us a call at (844) 988-7233 and one of our friendly specialists can assist you.
Again I am so sorry you had this experience, but the feedback you provided will certainly help us in every way. If there's anything you'd like to share, that would help make your Tradesy experience even better please let us know.