TravelUp

Terrible customer service. I spoke to 3 different people, they were rude. Placed you on hold for over 15 min and then Basically said we'll email you. Which they never did.

They made me a best romantic holiday I have ever had in my life!
I want it happen every month, but unfortunately it cannot.
The service was really fast and professional.

Terrible company. Unreliable, dishonest, and horrible customer support. Last year we found a hotel close to our travel destination and booked through TravelUp two months in advance - we received a booking confirmation. A few weeks before our trip, we phoned again to confirm a second time. THREE days before our stay they cancelled the hotel with no reason given. In the middle of our vacation we then had to spend almost a full day contacting them and being transferred back and forth between calls, only for them to ultimately say the best they could do is a different hotel, significantly farther away, for almost $900 more. We pointed out to them that their terms and conditions clearly states financial reimbursement if they cancel without reason, but they refused to pay even a cent (various people told us some nonsense about how a manager has to approve this, and they'll tell a manager to message us, only for no message to come). Ironically, when we contacted the hotel directly, the price they quoted us was $600 cheaper than what TravelUp was offering.

Terrible - this "package deal" is more of a hassle than anything I've experienced and not worth the "cost savings" as it cost me ALL morning on the phone trying to change my trip yesterday, subsequently cancelling completely today - another 2 hours on the phone. You make it IMPOSSIBLE to understand your people when they speak, the call quality is AWFUL and I'm annoyed.

The online booking experience was very easy and all instructions were clear. Immediate email confirmation and reservation related details received timely.

Absolutely terrible company. Having to deal with getting a refund from them is terrible. They're deceptive, unprofessional, and straight up lie. I still haven't gotten my refund back yet

Numerous reviews where if your booking needs an amendment they will find a way to blame you. Customer service is their biggest revenue stream, unfortunately I experienced this first hand.

Booked, asked "how to try and cancel and what refund process is", received a response saying they have now cancelled my booking and since it is non-refundable any funds received would be a bonus for me, may take months and are not guaranteed!

When responding (within an hour) saying given the above I wish not to proceed with cancellation, the news was this has already been done by our customer service and 'any funds received would be a bonus for me, may take months and are not guaranteed!'
They replied to a more tame review than this saying "We have checked with the agent to make sure he is chasing the supplier regarding trying to get something sorted for you."
The agent isn't recreating my booking which he cancelled!

Anyway rant over, don't use them they have rearranged or cancelled many bookings, blame the customer and don't refund - a horrible business model

The experience is pretty easy up until the payment part. I booked a hotel with you and I don't feel like after the deposit it gives very good instructions on where to go to pay the remaining when you are ready. I have been all over your website and I found in your FAQ that it says to go to the payment page, but I couldn't find a payment page ANYWHERE. It should be easier than that. Either update your FAQ or add the remaining payment instructions to the confirmation email.

Booked wrong date I. Cancel within 12 hours but cost me $40 plus ….Never use u again and will let all my family and friends not to use your company to book any travel…

When I went on your website for a Hawaii hotel the first time your prices were in Pounds, not Dollars and I couldn't find the Hilton Hawaiian Village. After 2 hours I had to ask a friend who had already booked her Hilton Hawaiin Village stay with you to book my reservation. She was finally able to book my reservation. But way too much work and time was spent using TravelUp.

Everything was absolutely clear and precise. It made the process so much easier. I was able to find the customer service number with ease. I'd recommend this many!

Reservations paid for but hotel doesn't recognize my booking reference number. Not happy at all. Good thing I verified before I traveled. I wont use travel up again!

The airline cancelled my flight 2 weeks before departure. This part was not TravelUp's fault, but the way they handled it couldn't possibly have been any worse.

Firstly, TravelUp did not notify me about the cancelled flight. Fortunately, I noticed it for myself when checking the airline's website. When I contacted TravelUp, the customer service was abysmal. They repeatedly failed to send me information that they had promised, and took days to respond to every email.

The only alternative flight they offered was completely unsuitable (it would have involved a 26 hour layover). There were plenty of more suitable flights available online (including with the same airlines), but TravelUp refused to book me onto any of them.

Because they couldn't book me onto a reasonable alternative flight, I asked for a refund. It took them exactly 5 weeks to issue the refund. They charged me a £50 "cash handling fee" and a £30 "booking fee", meaning they have stolen £80 from me and provided nothing in return. This is in addition to the approximately 8 hours that I have wasted trying to resolve this.

I am currently in the process of reclaiming the £80 through the courts, but this has been such a massive waste of time that I urge everybody to just book directly with the airline.

I pulled up a one night stay on trip advisor, I clicked through to Travel Up. I booked the room. I then freaked out because it was the wrong date! I couldn't believe I made a mistake…I quickly emailed the company to cancel. Then I went back to the TripAdvisor app and realized I DID have the correct dates, when I went to the website it changed the dates. I rebooked through TravelUp the correct date. They want to charge me a cancellation fee for the wrong Res :(

THIS IS THE WORST EXPERIENCE In SUCH a difficult situation as we are all into at the moment this company still manage to make everything worse FOR us. It's a nightmare. I will NEVER use this service again. They have ID caller and your account information comes up and they purposely DISCONNECT YOU. I have been trying to get a REFUND since July 2020 due to the Pandemic
The member of staff are rude and useless. I will tell everyone I can to AVOID THIS COMPANY. ALL I want is my REFUND it doesn't take 6 months to issue a REFUND. I will continue to calling, emailing writing REVIEWS until I receive my money back. DO NOT USE THIS SERVICE.

We had a confirmed booking in Yellowstone National Park at the Old Faithful Inn - except that the booking never existed at the Inn itself. We only discovered this by accident on the day we were to arrive in the Park, and lost valuable time scrambling at the last minute (with almost no cell service) to find expensive alternate arrangements. TravelUp provided zero help through this problem that THEY CAUSED. Beware, travelers.