Vacasa

We tried booking through this vacation rental place several times on different Airbnb listings and everytime after our money would go through they would message us and say they could not complete the booking due to technical issues

Vacasa allowed drug addicts to use my home. The addicts left drugs in our home, burned a hole in the dining room table pads, left vomit in one of the bedrooms, and caused $1500 damage to a couch. Vacasa denied the couch claim as normal wear and tear. The local rep will not return my calls and corporate says there is nothing they can do about it. Overall, I have been very dissatisfied with Vacasa and will stop using them as of this Sunday. They have taken enough of my money but refusing the claim shows them to be outright thieves.

No better words to describe Vacasa and Ocean park resort but bad business. From the start agent made claims and promises that were never kept. We paid for a clean/safe/bug free room and received nothing but our money being taken. Read the reviews! Nobody checks to make sure the rooms are clean or even meet any kind of standard. Not even Myrtle Beach code or health inspections... not regulated. Only rated 1 star because it wouldn't let me choose 0.

We use Vacasa to advertise and manage our house for rent. Hidden in the contract is that that they build a $500 reserve before giving the client any money and after paying all of their costs. How long will they keep the money if the home is not rented for a period of time? What happens to the thousands of clients if they go out of business? We are going to demand our money NOW or cancel our relationship with them. I'll update this review to discuss the process from here with them.

Leucadia charm looked nothing like the picture, dated, patio area especially.I didn't stay packed up and left requested cancellation of remaining dates and
Some return of $4800.minus day one.on line response two days later owner denies a
Refund, well of course.So glad I funded everyone's Xmas party this year.hope they fly down from Portland and have it on the patio at Lorraine
CHARM

We rented a place on the Oregon coast 8/2022 (high season,$$$ just over $500 a night which is a splurge for us) and were so unhappy with Vacasa. When we booked the place it was originally under management of a local property management company that sold out to Vacasa about 6 months ago. What a misfortune. The place had good reviews but has clearly not been well maintained. We arrived to find a unit with terrible carpet and furniture stains throughout which is especially disgusting because we have 2 little kids constantly playing/ crawling on the floors. The furniture was worn and in disrepair. The faucet leaked. There were no directions for how to work things like the TV (which had 4 remotes!) or gas fireplace (couldn't find a remote/switch). Etc. When I contacted the customer service I got platitudes from a central, non-local talking head and no actual help or compensation. Ugh.

I used Vacasa for our popular rental in Manson, WA. Here are the issues:
*Billed for extra cleaning even though I often went in and tidied up their jobs.
*"Fixed" a dryer that was still broken and we needed to buy a new one.
*Never delivered a required STR sign, though promised for weeks
*Charged for pets but none of the charges were split with the homeowner
*Did not return calls, no local office
*Forgot to clean; luckily I caught this, and the came rushing over to do a half as*ed job.

This review could have been prevented if they had responded with a refund or apology.

I've truly never had such a terrible experience with booking anything in my entire life. What was supposed to be a fun birthday weekend, quickly turned into a complete nightmare due to the incompetency and poor customer service of Vacasa.
This trip was reserved and paid in full 3 weeks in advance. I was then told hours AFTER the check-in time that we needed to cancel our reservation due to being "blocked" because of alleged claims of damage from a prior reservation in 2020 that I was never made aware of, nor have I been provided proof of. It took hours just to get ahold of somebody on the phone, only to get told "there's nothing we can do about it" and offered zero resolution for 5 girls and a dog being left completely stranded in 30 degree weather hours from home. Eventually, they changed their minds at 10 pm and let us stay and "refunded" an insulting amount of 7% off our stay for our troubles. I am absolutely outraged.

We had several issues with a condo we rented, tried to contact them about problems and all they do is lie saying someone will get back with you. This was by far the most horrible experience ever. It's been going on for over two weeks. Highly recommend do not rent through them

Worst stay in 35 years of going to Destin... it has always been magical until last weeks' train wreck. All appliances are broken, rusty or dirty. Mold in the tub. Dirty, dusty vents. Drape rod broken on the floor with drapes laying on the floor. Walk in closet filled with someone's storage. Closet filled with old sand toys, floats etc... smells like rotten fish. Dirty stained old matted carpet. 24" living room TV with exposed wires. A "#2" left in the toilet without being flushed. Feminine hygiene products in the bathroom waste basket. Nasty kitchen ware and not a coffee cup on site. I could furnish the living room better with $300 spent in a Goodwill. Dirty, broken and disgusting... Terribly insulting that someone would call this a luxury property.