Vacasa

The first snowy beautiful picture is what they showed us. The impression I get is that the cabin is tucked away gem. Well, they construction right next door. I'd close the curtains but there are none downstairs, no ac, the gas heater in the living room won't turn on, hot tub won't work, dishes are dirty and apparently the broken chairs outside are nothing to complain about because it wasn't advertised. The lady I talked to about said she didn't care about bad reviews.

I went to their website today and found a nice cabin at Starr Crest Resort: Great View Lodge. It was advertised as low as $117 a night. I know that's the lowest out of season pricing and expected a higher rate for summer. But the summer rate was almost 10x higher at $970 a night. I got all the way to the purchase now screen. I called customer service and when they asked what days I wanted I told them the day priced at $117 a night. Since it was advertised it should be there or that's not a real rate which makes them liars. So she looks in her computer and says the cabin was fully booked up from Feb 1st through Dec 31. Every day. Every single one. But i told the lady the website said I could book July and wanted me to pay 50% of an $8000 dollar rental. I ended up going elsewhere for my rental. In the end they are liars with false advertising and shady computers. Would never give them my business.

This was the worst stay ever. Upon arriving it was so dirty to the point I had to go and get cleaning supplies to clean before my family would unpack any belongings or shower! Mattress was really broke in and linens were dirty. The parking was by parking pass only and we had to drive around looking for on street parking because they do not enforce the parking lot and anyone just parks there after we paid 2000 for a *******@mn vacation! When we called vacasa about our TV not working (and I have a 3 yr old who should be able to watch TV in the morning while I make breakfast instead I had to go.out for breakfast everyday after planning to.cook because I had a 3 yr old who was bored all morning before hitting the beach, we were told someone was coming and no one ever did. Don't book this property in OCMD by vacasa!

Staying in Sunriver Oregon for the Thanksgiving holidays. Nice house, over $1000 for just 2 nights. No heat, no hot water. Called Vacasa multiple times over 24 hours with no help at all. A neighborhood plumber took pity on us and found that the vacasa folks had space heaters. Vacasa was crap and did not help out. Seems they just care about getting money from folks. I will never stay with a vacasa property again.

Rented at Thunder Island Unit 25 A. The only nice thing about this was the view. You pay for professional cleaning services, but the place was disgusting. My husband who has lung cancer and I called to complain how dirty the unit was once we arrived, was told to send multiple pics which we did. It took him and I an hour to clean it ourselves! Very expensive for what you get furniture wasn't even fit to sit on, visibly dirty on ever piece of furniture.Beware of these places they are not worth the prices you pay! I forgot to add, that none of the tv's worked. On the screen it said please pay bill to get it up and running again. Called about that also and only got automated response!

Do not book your vacation homes through their site! I reserved a home with 9 bedrooms and only allowed "two parking spaces" with no street parking! The nearest parking lot is like 20 minutes away. This limitation was not specified in the confirmation email body when I reserved the house. Since my party has 6 cars, I ended up canceled my reservation and paid a fee of $235. I called and complained and they said there is nothing they can do about it. There is no manager that you can complain to. Be aware!

I have had Vacasa manage my property for 7 years in San Diego. Vacasa has tried to grow too quickly and has ruined their once great reputation. They haven't reinvested in my local community employees who used to clean my property and local handymen to fix issues. They fired all of them and created lucrative contracts with large commercial cleaners and doubled the cost to the vacation home renters. Their booking fees are exorbitant. Their management fee was greater than 30%. The upper management aren't responsive. I would not recommend any homeowner entertain allowing them to manage their property.

Booked a place for my family to go to big bear CA over Christmas. We asked questions weeks before and received zero response. The day before departure they cancelled due to " lack of cleaning services." Called the company directly because we have booked multiple days of ski lift passes, rentals, and lessons for the weekend. They were zero help. They told us they could not help us with refund on our lift tickets etc. Now we are stuck because we are out over 2000 dollars plus 1000 dollars of tickets. We are trying to find a new place and cannot find anything affordable. No wonder your company went public this year and is well over 50 percent down from IPO. You are clueless in the hospitality business.

We have booked a rental property with them and they cancelled 2 days before the trip. After that they were unable to provide a decent option for the big group and just said sorry. They didn't bother of how many peoples plan and money they have waisted. Reason for cancellation was owner has cancelled contract with them. I dont know how come they can terminate the contract overnight. Very unprofessional company. Like mw there is a added list of 20 person who will never rent with Vacasa

We booked a house for game 6 of the World Series for 6 people! After a long drive, we get to our rental and it was DISGUSTING! Dirty, no bedding, filthy appliances, fridge was not working and one of the beds in a bedroom had been slept in and was still dirty and most of the lights didn't work. We called right away and could get nothing done! We had to find a new place at midnight and their customer service has yet to refund us and we are still out $1,066 bucks! Do not use these people and definitely don't book the Houston Charmer!