• Bookmark

    Wish

Wish

Write a Review

Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 713th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 6.3%
Positive
1
Neutral
0
Negative
15
View ratings trends
1048
See all photos
How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

See positive reviews
Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

See critical reviews

Reviews (8,287)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user kenjia9
Alabama
1 review
6 helpful votes
  • Send Message
July 6th, 2021

I ordered a knife back on june 2nd and it has yet to arrive (july 6th). I tried to find out more about what's going on and the only assistance they offer is an automated response feature. Ultimately, they offered to refund my money which I immediately took advantage of since it's pretty obvious I'll never see the item.

Their prices are attractive but save your money and buy from a reputable outfit. These guys are a sham.

Tip for consumers:
don't waste your time and money. i never received the product and there's no live phone number to get additional information. I've done some research and apparently if they're not delivering product, the product they do deliver is a cheap knock-off. it's not worth it...

Products used:
i bought it at another retailer. i'll NEVER use WISH.COM again.

Service
Value
Shipping
Thumbnail of user rabiak
Canada
1 review
3 helpful votes
  • Send Message
April 14th, 2016

I've been shopping from Wish for the last 11 year & never have I ever been disappointed with their service. I mostly shop dresses & stuffs. They're of good quality, looks exactly like in the catalog pictures. Shipping takes around 30 days, although it does get me impatient at times it's still worth the wait. The dress sizes might be a problem for some. I usually wear size S when I shop from any store, but a size M fits me fine for dresses from Wish. My only complain is the shipping cost which I think is a LOT. They should reduce the shipping cost as they add up to make the products very expensive. Other than that it's a thumbs up from me :)

Thumbnail of user kayl717
Texas
3 reviews
5 helpful votes
  • Send Message
March 17th, 2017

I have been with Wish for a few years... I always get my item earlier than estimated. Most recently a sleep mask due 3/30 came 3/13
I would never order clothes, shoes or most of the electronics they offer. Always check reviews thoroughly. If I pay $1 for something and it's quality isn't 100% I just charge it to the game. I spend more on candy so meh *shrugs*

Thumbnail of user jamesk196
Michigan
1 review
4 helpful votes
  • Send Message
February 9th, 2017

My family and I have been ordering from wish.com for about a year or so and while it may take several weeks to receive some items ordered, they always do arrive and everything is exactly what is advertised.

Thumbnail of user jennifers324
New Jersey
1 review
0 helpful votes
  • Send Message
January 17th, 2017

I ordered 6 items and only 1 item a actually came. They did refund the money. But very disappointing. Don't sell me a dream only to not deliver. Waited over the 30 days as well. Everything comes from China. No thanks and never again.

Thumbnail of user sandrac872
Texas
1 review
0 helpful votes
  • Send Message
July 11th, 2020

Bought four pieces of merchandise on the Wish website; about two months ago; only got a necklace as far as today. The two dresses and a charm still hasn't been delivered! They say these products won't be ""delivered" until Sept. 5 thru Oct. 5!
This is just July 11. No way to get in contact with "a real person!?" No way to get money back. Stay away from
Wish!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Sandra. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user stans51
California
11 reviews
27 helpful votes
  • Send Message
May 26th, 2017

Full of people selling junk and fakes. Don't shop here unless you want fake clothing brands or dead electronic products that you cannot return. Oh, and everything comes from China and takes more than 1 month to arrive.

Thumbnail of user michaelm7412
Australia
2 reviews
0 helpful votes
  • Send Message
July 23rd, 2021

A few months ago I was browsing Facebook and I saw these Wish ads multiple times. A legit eCommerce platform would never promote such child abuse subliminal messages. I'm questioning what Wish actually is right now and I urge everyone to call for an investigation into their activities because it could simply be used as a platform to allow child traffickers to communicate through subliminal messages. And why is Facebook allowing such ads in the first place? (See Attached Screenshots)

Please note that I posted this on other reviews websites too, I want this matter to gain attention quickly since children might be endangered.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Michael. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user rikiy1
Canada
1 review
4 helpful votes
  • Send Message
August 9th, 2017

Am glad I didn't give my credit card number.( I used PayPal).
Look like a bunch of crooks working together.
They pretend their stuff expensive.
For example; worth 400$ at 30$.
When I received the many things I ordered; the size or the quantity are wrong.
The lowest quality ever seen on market.
Shoes don't last a week.
Fishing equipment; a joke.
Should be banned of web.
A big bull$#*!.

Thumbnail of user stephenn428
Canada
1 review
1 helpful vote
  • Send Message
December 4th, 2020

Pictures and descriptions do not match what item you get. For instance I ordered a computer and got a case, ordered a metal detector got a stud finder, plus many items are wrong size, colour or defective, if shipping cost is over $5.00 then good luck getting a refund. Just don't install this app, it's ALL Chinese garbage.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Stephen. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user michaela2306
California
1 review
67 helpful votes
  • Send Message
July 23rd, 2020

Wish is the worst company ever with zero customer service. There's no way they can compete with Amazon. I bought something in May which was supposed to be delivered 2 weeks later. They kept changing the delivery window and now the delivery date is sometimes in September. Who waits 4 to 5 months for a delivery? If I knew their items are coming from China and takes ridiculously this long, I would have never shopped there.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Michael. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user chriso53
California
9 reviews
31 helpful votes
  • Send Message
January 26th, 2018

Update 09/18/2023
I've pretty much stopped using Wish. The shipping fees were getting out of control. It's also really hard to find specific items because they litter their results will all kinds of other crap. Quality of the goods is variable at best. They've lost their lock on the market category. I now use AliExpress pretty much exclusively. They've opened up their site to real reviews of the actual product you're buying and many include a rating of the store policies and ship times as well. Ship times have improved, and some items are now eligible for a free return.

Tip for consumers:
1) Shipping takes longer because it comes from China (usually). 2) Those aren't duplicates, they're the same product offered from other "stores"...compare shipping times and costs between them. 3) If you have to return, you pay the shipping. Period. But if it's real cheap, they may not require you to return it and they'll give you the refund.

Products used:
Assorted electronics and home items

Service
Value
Shipping
Returns
Quality
Thumbnail of user julies250
Georgia
1 review
0 helpful votes
  • Send Message
January 12th, 2018
Verified purchase

A friend recommended Wish a couple years ago and this site has been pretty great. I've found some pretty incredible deals and have bought a ton of products for myself and others. Most of the time everything works out fine. I've only run into a few items that were poorer quality that what was advertised. Only twice have I had any trouble just not getting a product, but the companies refunded my money with little to no trouble. I'll continue to shop here and recommend it. Thank you.

Thumbnail of user justinn25
Canada
1 review
1 helpful vote
  • Send Message
January 15th, 2018

I don't know why people are leaving so many native feedback ratings but if used wish for 2 years and have ordered many things. I have always got my refunds when needed if item didn't show ECT. Never had any issues. Clothing you need to order a lot larger but read the chart. It's a great place to shop I do recommend

Thumbnail of user annem334
AE
1 review
2 helpful votes
  • Send Message
January 12th, 2019

Below 0, I've ordered last October, but still haven't received anything, it is almost 3 mos. Already, others have been refunded but others not yet coz you need to go in good standing?! How? To purchase again... wth...

Thumbnail of user katies238
Illinois
1 review
5 helpful votes
  • Send Message
January 12th, 2019

I heard good things about wish from coworkers who use the app who have purchased home decor items and some accessories. I decided to order some clothes for my daughter. Big mistake, glad it was cheap but you get what you pay for. She wore each outfit one time and they were falling apart and fading. Complete junk! I would not recommend!

Thumbnail of user zoraa2
Netherlands
1 review
3 helpful votes
  • Send Message
November 24th, 2018

Absolutely terrible! I can't even look at what's selling without logging in so thats pretty silly. If things actually get delivered after an eternity of waiting they are not as good as advertised and break apart pretty quick. Cheap, low quality and terrible delivery.

Thumbnail of user katrinah64
Kentucky
1 review
4 helpful votes
  • Send Message
October 28th, 2018

Listen if you are expecting to get high quality items for free with $2 shipping there is a problem. It is all cheap stuff. However, I buy from here multiple times a week. Only one time did I not receive an item and it was instantly refunded to me, no problem. Shipping can take up to 30 days, it's from China, that happens. It's been getting better now that customers can post photos of their products so you can really see what you are getting rather then a stock photo. I love it, I'mma continue to spend too much money with them.

Thumbnail of user maryg452
Oregon
1 review
0 helpful votes
  • Send Message
June 19th, 2018
Verified purchase

Wish is good although they allow some fake makeup products to be made so it's buyer beware but you get that on ebay as well. I love it. I also love how efficient the refunds are and don't use other sites. I trust Wish.

Thumbnail of user robing134
Florida
1 review
0 helpful votes
  • Send Message
June 20th, 2018
Verified purchase

I know not to buy clothing from sites like this, but buying cheap necklaces, key chains, nail products, and stationary, it's amazing! Normally everything shows up ahead of the estimated time and exactly, if not better than pictured. The few times I've had the wrong item, a broken item, or didn't get the item shipped to me, Wish has refunded me the entire price plus the shipping cost without even asking me to send back the damaged/wrong item. I think it's great company policy because a lot of my issues with shopping online are the return policies.

Thumbnail of user jaynem39
GB
1 review
0 helpful votes
  • Send Message
June 16th, 2018
Verified purchase

Ive been purchasing goods from this site for about 18 months, there are two down sides; one; longer than average delivery times; two; wrong things delivered. The company is very good regarding theses things, Ive had a lot of positive and good quality items.

Thumbnail of user dianew235
France
1 review
2 helpful votes
  • Send Message
April 16th, 2019

Foolishly I bought from Wish. Am kicking myself for being impulsive because there are so many negative reviews that nobody in their right mind would fall for it. Nothing has arrived. No doubt it's Chinese rubbish anyway and would have ended up in the bin. My priority is to protect my account now because so much of the feedback speaks to them stealing money from your account. Don't understand how these types of thieves can't be banned from the internet.

Thumbnail of user murats5
Turkey
1 review
0 helpful votes
  • Send Message
June 16th, 2018
Verified purchase

It would immensely help if you can distinguish between free shipping and paid ones. Generally sellers tend to keep item price low to be on top position in search engines but pike the shipping cost exuberantly to make up the difference, hence a waste of time for the buyer.

Thumbnail of user lincolns26
California
1 review
10 helpful votes
  • Send Message
September 5th, 2018

I have purchased about 15 items from electronics to shoes. Everything I got was of low quality and only got worse after time. Nothing was useful after about 3 months. The makers of the app are slimy middle men that can care less after they get their cut. No customer support and the Chinese companies are unreachable. It is dollar store quality with long (2 month) waits and high shipping cost. Pictures are misleading, descriptions are purposely confusing, size charts are off, prices shown are for specific colors or sizes so if you don't pay attention you get fleeced. I can only conclude that the lack of regulation on misleading posts and low quality goods is part of the apps design. It seems to screw the consumer as a survival strategy.

Thumbnail of user leaha30
Canada
3 reviews
7 helpful votes
  • Send Message
July 26th, 2018

I have ordered about 20 items off of Wish. More than half of them never arrived or were damaged in some way. I even got a sealed empty envelope claiming to contain my item. Clothing sizes are terribly inaccurate, the item rarely looks like the picture, & both the fabric & the construction are shoddy. As far as other items go, read the description carefully. Leather never means real leather, for example. Shipping costs can be quite high, making a reasonably-priced item suddenly much more expensive than you bargained for. The only reason I have continued shopping there for some things is because the refund process is fairly painless.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shopping Made Fun. Join over 300 million others that have made their shopping more smart, fun, and rewarding.

Company Representative

Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

How do I know I can trust these reviews about Wish?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Wish?