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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 713th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

Rating

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user garrys148
Canada
1 review
3 helpful votes
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April 22nd, 2022

No matter how you try to update any information wish is asking from you, through their payment update page or contact support, wish states you cannot contact support until you give them updated identification or payment verification information. However wish has made it impossible to do this preventing any contact with them under any circumstances. My last order never arrived and I'm entitled to a refund, however because I cannot update what they want because it's impossible to do so, I cannot obtain a refund or order. I even tried to deactivate the account and that was prevented by wish. I don't advise consumers using this website/business.

Update update Update
Not 24 hrs later I received a text from Wish contextlogic on a link where customer support can be reached. I returned response and am currently waiting on a reply to that response from Wish. I will update everyone as things change one way or the other.

Tip for consumers:
Use social media to notify others like you when the business refuses to treat you the consumer with any respect when you did nothing wrong. All I did was use the guaranteed refund policy too many times and my account restricted and now no longer usable.

Products used:
Various camping knives, movies, keychains etc.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Garry, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user sandrac872
Texas
1 review
0 helpful votes
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July 11th, 2020

Bought four pieces of merchandise on the Wish website; about two months ago; only got a necklace as far as today. The two dresses and a charm still hasn't been delivered! They say these products won't be ""delivered" until Sept. 5 thru Oct. 5!
This is just July 11. No way to get in contact with "a real person!?" No way to get money back. Stay away from
Wish!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Sandra. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user lornep2
Canada
1 review
0 helpful votes
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June 23rd, 2020

Ordered 3 items may 5, took 6 days to process my order. 3 times they have changed my delivery date. Its know june 23 still haven't received anything. Will pay the extra next time and order from Amazon

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi lorne, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user michaela2306
California
1 review
67 helpful votes
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July 23rd, 2020

Wish is the worst company ever with zero customer service. There's no way they can compete with Amazon. I bought something in May which was supposed to be delivered 2 weeks later. They kept changing the delivery window and now the delivery date is sometimes in September. Who waits 4 to 5 months for a delivery? If I knew their items are coming from China and takes ridiculously this long, I would have never shopped there.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Michael. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user jawsa
Texas
1 review
4 helpful votes
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December 19th, 2016

Too good to be true item not even close to what you order especially clothes and the worse part that they don't let you put bad reviews i already delete this application don't recommend it never buy there

Thumbnail of user brads493
Australia
1 review
3 helpful votes
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January 22nd, 2020

Not worth it, even if you save a few $$ initially.

My account was hacked. They sent me a notification that my email address has changed, which I didn't do. I notified them but they've done nothing. "Jennifer" responded to say:

"Thanks for letting us know about this issue. Due to the sensitive nature of this topic, we will have to redirect your concern to the appropriate team at Wish. A representative from the team will be in touch as soon as possible."

That was over 3 weeks ago, and have sent follow-up emails every few days, with no response. That's a joke, that my account security is not taken seriously by Wish.

If you chose to use Wish, don't save your credit card details in your Wish account - don't trust them.

Thumbnail of user bernadetteb106
Australia
1 review
4 helpful votes
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October 13th, 2020

I placed an order on 26 September 2020 for 2 items. I cancelled within 20 minutes as no longer required the order. Since then they have charged me again for one of the items and shipped it. No amount of correspondence via 'Wish Assistant' has even got a response. Buyer beware do not trust this website at all.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Bernadette. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user elizap3
Virginia
2 reviews
4 helpful votes
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December 22nd, 2016

I've never even been able to purchase anything through Wish, neither through the app nor Wish.com. I created an account, browsed a little, and when I found something I wanted to order, the app informed me that Wish needed more information. They requested I send a picture of my credit card and/or card statement. Whether or not I should have, I complied. When I emailed Wish customer service to ask why I was still blocked, they were supremely unhelpful and pointed me to their Terms of Service, but didn't tell me what I had done wrong. Now I'm short a Christmas present and a bit ticked off, but whatever. If others have had okay experiences with them, that's great, but generally you get what you pay for in life...

Thumbnail of user heathers844
Singapore
1 review
3 helpful votes
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May 1st, 2020

I ordered some cheap masks from January 2020 and had the delivery postponed several times. The last notification for delivery is now July. I dont even have the option to cancel it now. I have not bought anything else and just realised when I happened to check my order history that there were two purchases amounting to almost $300 which I did not authorise and one refund of which I know nothing about. Someone has been using my account to place rubbishy goods on order just to take money from my account. Surely it's Wish themselves or their sellers! I know these are hard times but you can't cheat people of their hard earned money. Don't ever leave your credit card details on anuy shopping sites. BEWARE

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Heather, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user albertc298
California
1 review
2 helpful votes
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June 27th, 2021
Verified purchase

The first item I ordered they cancelled saying it was out of stock. The second was not what I thought I ordered because it was described in tiny print with a deceptive photo. They said they sent the third but it never arrived. They did refund my money but that doesn't make up for the deception and inconvenience. Don't bother using this site.

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Albert! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user davet56
Canada
1 review
5 helpful votes
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November 14th, 2015

I purchased something, but when I checked my PayPal account they billed me more than what I agreed to at the point of sale. I'm not talking about currency exchange or shipping costs either. Beware of wish.com!

Thumbnail of user brandip12
Indiana
1 review
0 helpful votes
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February 24th, 2016

From cheap faulty products... That don't work... And to Xmas present orders showing up 2 months later in the end of Feb... Don't waste your money or time... You will be disappointed in one way or another!

Thumbnail of user katek267
California
1 review
0 helpful votes
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January 13th, 2022
Verified purchase

I bought several pet clothing for about $50 in 2020. It took over 4-5 months for merchandise to start trickling in. I only received four out of seven articles (sizes were too small). When I contacted Customer Support about remaining items, they said shipment was delayed due to Covid. I checked later and they said Customer Support ended after 6 months and I need to contact store owner individually to check status. Never heard back from seller(s) and lost $30 worth of purchased goods. I started to get fraudulent mail delivered (hacked account?). I will not buy from them again.

Tip for consumers:
Don’t buy

Products used:
Pet clothes

Service
Value
Shipping
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Kate. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user tahiraha
Minnesota
1 review
2 helpful votes
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April 6th, 2017

I ordered from this company called virago.com. They claim to be an American company but the products are actually from wish.com. I never received my item and cannot get in contact with anyone. Beware of hoax websites that wish tries to hide behind.

Thumbnail of user joryh
Michigan
1 review
2 helpful votes
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February 20th, 2017

I use to praise this app. I never had any issues. But the last 3 months I have ordered at least 7-10 items. Out of that order only two have arrived so far and one was poorly made and I haven't tried the other item yet. If you want to risk it then go ahead. I'm just tired of requesting refunds all the time

Thumbnail of user leahw20
Kentucky
2 reviews
0 helpful votes
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January 18th, 2021

I've ordered about 20 things. All but 1 has made it now since my first orders in November. I've learned-- just don't get clothing or bathing suits. Everything else has been fine. I loved the shark blanket I got my son, mascara, building toy for my son, pillow covers. Just be careful with clothes bc I have stuff that's too small for me and that was a waste of money. Yes it's coming from China and yes it will take awhile. Be ok with that and you'll be good.

Thumbnail of user kevinh1184
Maryland
2 reviews
0 helpful votes
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December 23rd, 2020

I ordered a couple of action cameras from wish and fedex claimed they delivered my items to my porch at 6:25 12/20/20 and no items were on my porch, after reviewing camera footage of my front porch I found fedex never delivered anything. In all fairness Wish did refund me for 1 camera then sided with fedex and said delivery was verified so effectively stealing my hard earned money a few days before Christmas. Please do not purchase from them and definitely dont trust fedex, the liars that they are, spend a little more and shop elsewhere because it's a toss up if you will have your items or if these fedex drivers will have something. I bet that fedex driver is filming all kinds of cool stuff with my cameras!

Tip for consumers:
Crooks...wish and fedex, I have proof of no delivery and they cant show any proof of delivery so that settles that.

Products used:
Will never purchase again... nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Kevin. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user pennyf17
Canada
1 review
3 helpful votes
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July 21st, 2017

Items did not arrive, was refunded but haven't shown on cc yet. No one to talk to. They kept changing the expected arrival date. Yes the prices are cheap but so is the merchandise. Out of 10 items ordered only 2 ever arrived and they were definitely not " as shown". Spend your you money at home. These guys are crooks.

Thumbnail of user brandyt8
Kentucky
1 review
1 helpful vote
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July 19th, 2017

I ordered several pieces at once, and 90% we're horrible fabrics, mis-aligned buttons, and all of it was 2 sizes too small. The only ones I would consider going forward are name brand items and things you would use for cosplay / dress up, as nothing was work appropriate.

Thumbnail of user brunop20
Canada
1 review
1 helpful vote
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July 18th, 2017

I ordered 7 items at once from wish and got first item within 2 weeks which seemed pretty good till I opened the package. The first item I get is broken and does not work at all, I received an other two items couple weeks later, had to get them sized but that's fine. I am still waiting for 4 other items to come and no luck... over a month gone by and starting to think I got ripped off. Another thing you can not call to speak to anyone, recording just sends you to they're crappy contact support in the app that is not helpful at all. I gave them a 1 on review because doesn't let you pick any lower. Stay away this app friends. Terrible.

Thumbnail of user irenef32
Canada
3 reviews
3 helpful votes
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September 16th, 2017

Never had a problem getting my merchandise through them. Prompt as can be seeing as most of the stuff comes from China. Just have to read carefully because Asian sizing very small compared to Canadian sizing but they DO inform you of that on their website. Thank you

Thumbnail of user clarar37
Clara R.
Oregon
514 reviews
611 helpful votes
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October 3rd, 2018

Ive ordered three things from here a butterfly necklace...a lip pencil and a hair thing with white flowers on it...all items came in different wish boxes...all were broken and the lip pencil looked like someone had broken it into two pieces...worst site ever i want my money back

Thumbnail of user cindyf28
California
36 reviews
159 helpful votes
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October 19th, 2018

Wish is a fun place to browse and buy inexpensive items. And no their 925 sterling silver isn't 't the same as our standards and will turn your finger green but what do you expect for free just pay for shipping? Speaking of which shipping is charged on every item so it adds up quickly. At times I haven't received an item but it is a simple fix just by logging into your account, going to orders and report not delivered. You will be refunded the amount you paid so you have nothing to lose Some of their items are nice and worth the 2 or 3 dollar shipping charge and occasionally a coupon arrives in your mail for a percentage off or free shipping on your next order.

Tip for consumers:
be careful of the shipping costs and look at your desired product from other sellers as it may be free or cheaper

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachelh239
Oklahoma
1 review
1 helpful vote
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February 18th, 2019

I have ordered close to 30 items from wish in the past 2 years. I've always been satisfied, even when a problem occurred. If something didn't get to me they refunded it no questions asked. If it was damaged they replaced or refunded, sometimes both. From my experience they are trustworthy. I can't speak for all their employees. I use to work at a satellite company in tech support. I heard of reps who stole card numbers. That can happen anywhere. If I didn't take my card off after an order then accidentally ordered items that's my fault. I can't give them a bad review because of a mistake I made.

Thumbnail of user jamesa781
Michigan
1 review
5 helpful votes
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November 6th, 2019

As the majority of items are from chinese sellers, lower case intended, expect inferior quality and poor communication. Also have found that shipping/tracking updates are totally bogus. While there are a few good sellers, most are sub-par at best. While I dislike eBay and Amazon, at least they are above board and forthright, when it comes to shipping and taking care of your complaints. Wish has zero/no way of contacting support directly. From now on I'll just pay extra $ to get better quality and service. AVOID Wish unless you are a total idiot!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi James. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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