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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user kumars52
Canada
1 review
0 helpful votes
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December 18th, 2020

I ordered an item on Dec 14 2020. It was then revealed that it will arrive weeks AFTER CHRISTMAS as it was going to shipped on DEC 21st! So i tried to cancel in minutes but to no avail. System tells me to contact "customer support" which tells me "item cannot be cancelled" as sometimes there is a small window of 1 or 2 hrs or 2 days but in this case it is 7 days before shipping! I cannot ever get a live person and all my efforts to follow the robotic responses failed. It is now 5 days - and item is not shipped neither can i cancel it! Horrible! The site seems to make u think u can cancel an order but no - not in my case!

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Kumar! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user roba110
North Carolina
1 review
1 helpful vote
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May 10th, 2020

Ordered a birthday gift for our granddaughter. It was in stock and was to arrive by 5/7/20. No item, when you track it using the tracking item they sent, the item is in China. Now the expected date is 5/22/20 hopefully which will be after the birthday. If I knew it came from China upfront, I would not of ordered it. Thankfully it was only 1 of many gifts we bought. Will never ever order anything from Wish again. Buy AMERICAN!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Rob. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user ginad93
Ohio
1 review
0 helpful votes
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February 18th, 2021
Verified purchase

The site started out strong. After I had ordered 3 items and delivered quickly, then the real Wish sure came through. Not only waiting 6 weeks for items but never knowing if they are coming and asked to wait 15 more business days for the next 5 items I ordered. Deleted the app and will never order again from them.

Thumbnail of user paulm2058
Canada
1 review
0 helpful votes
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September 28th, 2020

Well let me start by letting everybody know that wish customer service is not what they say. The product you get is hit or miss. Most of the time their old product and when they don't work wish customer service Lord Phillips is not helpful and they expect you to keep the packaging for who knows how long and if you don't have they use it against you. Not too good for wish. Lord Phillips you need better customer service skills. After this I would let you go because you job is to help the customers. Here is the lights I bought not bright super dim. Doesn't even stick. Thanks Lord Philips Phillips

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user jennifert115
Arkansas
1 review
9 helpful votes
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October 28th, 2016

If you want extremely cheap crap and can wait 6 or more weeks for it... Then this is the site for you... Out of 8 items ordered over a few weeks time... 2 months later I only received 6 very cheap imitations... The other 2 I had to request a refund because I never got em. And I have to wait 7 days for that... Use at your own peril.

Thumbnail of user jamesr2719
Australia
1 review
0 helpful votes
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July 29th, 2021

I have just refurbished my house, ordered mostly online, all the products arrived within time (Including overseas orders) and for the most part the products were as pictured and in some cases better. Then my order arrived today from wish! I ordered pillow cases and fake tulips, the packaging was almost laughable, the products were stuffed into black bags, and the tulips were completely bent! The pillow cases were stuffed inside separate plastic bags, inside the black bags, and when opened were completely creased and the quality of the products, would have made the Reject Shop look the other way! In fact the products were so bad that they are now sitting in my bin, what makes this worse is I dropped $54 on this crap! Including delivery! Wish is an absolute disgrace, and should be shut down, the nefarious nature in which they do business serves as a cautionary tale!

Tip for consumers:
Avoid Run!!!!!

Products used:
I threw the in the bin!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi James. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user thomasm144
California
14 reviews
41 helpful votes
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April 4th, 2016

Ok, so Wish.com has great deals, hands down the best deals anywhere. It's also relatively easy to navigate and purchase items.

The issue with wish.com is, that you can expect about 25% of the items you purchased to:
1) Never show up, or take 2 months+ to arrive
2) Be the wrong item
3) Be the wrong color, style, or size.

That being said, most of the sellers are willing to fully refund you or send you the right item to make up for it.

Having now bought 100+ items from wish.com myself I would personally say that it's worth it.

If you want fast shipping or demand designer quality wish is not for you. But if you're willing to wait 3 weeks for a faux winter jacket that only costs $12 and it looks like one you seen at Walmart for $198, then this site is for you.

There's no intentional scams that I've seen, the prices are legit. Items are usually lower quality, but the prices definitely reflect it.

Thumbnail of user jessicar113
Texas
1 review
8 helpful votes
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October 8th, 2016

This company has made me livid since day one. For starters l, I spent 70.00 in July and it is not october. I have yet to receive one of the 17 items i ordered. No tracking numbers are involved. No real person from support emails you back. They are all bull$#*! automated responses that don't help. Also, when I ask about my order I get an email saying it has been refunded. 1, I didn't want a refund... I WANT MY STUFF I ORDERED. 2, my bank account shows no track of it being refunded back to the account. Would not recommend to ANYONE

Thumbnail of user mariac1396
Texas
1 review
2 helpful votes
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January 26th, 2021

The product I ordered and paid for, was not what I received. I received a very evident cheaper low quality product. Their customer service is awful, their return policies protects the merchant only, no concern for the customer at all. And what is worse, there is no way I can block them from my email address, since their deceiving sales messages keep popping up in my emails. Attached are the pictures of the product they advertised and the picture of the product I received. Stay away from this company!

Tip for consumers:
Never to us this site

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Maria. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user jerimiahm
Indiana
1 review
0 helpful votes
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June 16th, 2018
Verified purchase

They had what I needed at good price. What more could I ask for. I've been looking for a replacement for a few months and then I ran across this store. The only thing is the directions state "use provided alcohol wipe to prep for installation " didn't have the wipes but I didn't buy it based on the prep wipe just the button repair decals. So no big deal.

Thumbnail of user brians1300
Vermont
1 review
0 helpful votes
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June 12th, 2020

Multiple orders placed months ago and their support is non existent. It says if the order doesn't arrive by delivery date, to contact them but there is no way to actually contact them and they just repeatedly push the delivery date farther away. Don't waste your time or money. Shop eBay or Amazon. At least they have real support and take care of their customers.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Brian. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user brea5
Canada
1 review
0 helpful votes
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August 15th, 2020

I have been waiting for over $300.0 worth of products from this company going back all the way to March it is now halfway through August! The company refuses to refund my money as they say they cannot do so well the item is in transit. However they keep adjusting the delivery by date never ever buy anything from this company it is a fraud!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Bre. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user antek4
Australia
1 review
3 helpful votes
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June 5th, 2019

Wish was OK at first. Recently I ordered a particular item. I received it. Then I received another identical item which I didn't order. Then I found my credit card was charged for three such items. Being trying to get some customer support ever since but it's virtually impossible. Never again!

Thumbnail of user mw276
Tennessee
2 reviews
10 helpful votes
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September 20th, 2019

I have placed several orders with wish.com. In a nutshell Wish sells cheap Chinese products with no instructions of how to use the product or very brief instructions written in Chinese. You will wait weeks and weeks on any purchase. The product reviews on the site are fake simply because they all say the same thing regardless of what product it is. "Shipped so fast" never... "I haven't used it yet but it's looks great!" not... "I can't wait to use my products!" how is a review even possible if you have never even used it? Think about it... It's a very overrated "company" and if you are looking for cheap made items with no instructions and want to wait a month or more for the cheap products then Wish is for you. That is Wish in a nutshell. I am still waiting on items I purchased what seems like forever ago. I tried Wish and it's terrible so I would not recommend it it to anyone.

Thumbnail of user joanv11
Minnesota
1 review
2 helpful votes
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January 31st, 2017

Ordered several things within the last month... a few things started coming. Terrible! Its like they show you the pic of an item they are knocking off and laughing at you because they have your money. Customer service is a joke! If you order from them, be prepared to be disappointed!

Thumbnail of user janism11
Missouri
1 review
0 helpful votes
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January 17th, 2017

Please do not order from this company! Been a month since I placed an order and still haven't received it. Women sizes fit children and quality is not what it says. There order tracking is so off that it doesn't even make sense. Wow! Please tell your friends to stay away...

Thumbnail of user davidm3731
California
1 review
50 helpful votes
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June 24th, 2020

We bought a watch which not only never arrived but WISH moved the arrival date 3 times on us to avoid a refund... now they only refunded the shipping and told us we have to wait another 1.5 months for the item refund even thought it was due to arrive a week ago? What a scam... take the money and then hold it for months... basically they sell fake items and use your money to gain interest or invest it while thy hold you back! Avoid this scam site!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi David. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user marcs63
Florida
1 review
0 helpful votes
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May 12th, 2017

Failed to deliver product and sent me the following instead of a refund:

May 12,2017

Wish Support said:

Hello Marc,

I'm sorry to hear of your experience on Wish and really appreciate the feedback. We strive to provide the most delightful customer experience possible, though it appears we did not quite meet your expectations in this case. I'll make sure to pass your feedback to our team so they're aware of your experience.

Thank you for your patience and understanding of this matter.

Ariana
Wish Customer Service Team
www.wish.com/help

Thumbnail of user carrieb59
Tennessee
1 review
6 helpful votes
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November 30th, 2016

I haven't had issues so far with wish. You all have to remember. Don't order something you need soon. If you order from wish EXPECT to give at LEAST 3 weeks for shipping. Its coming from CHINA... so yes its going to take a while. Its not like ebay or amazon. And you still have problems with those sites. I mean think you getting something for DIRT cheap. Remember. You get what you pay for. This website is for people who don't have a lot of money to spend on items & get what you want for a discounted price. Just keep that in mind. I like wish for the most part I just order a TON of stuff last night so we shall see how it works I have ordered a bracelet and scarf before. Granted the scarf was very cheap material but hey I paid $1.50 for it!

Thumbnail of user meghanm13
Utah
1 review
14 helpful votes
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January 2nd, 2016

I've ordered a few times from Wish with mixed success. It's incredibly sketchy - don't buy anything until you've read every review and fully considered. Some products are great, but the majority are cheap terrible knock offs. I've gotten really great stuff there, and really mediocre stuff. Don't expect anything to ship within a month.

Thumbnail of user markg1670
Canada
1 review
0 helpful votes
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September 28th, 2020

Wish states that they do not sell counterfeit goods thru their website. Every item I have got, watches mostly, have been knock offs of an original. Then they charge shipping for each item, which is fine, but then combine that shipping, without any savings to the consumer. Paid $32 for shipping 2 items that were. 2 kg.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Mark. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user dm392
New Jersey
1 review
0 helpful votes
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October 21st, 2016

Never received merchandise, can't reach anyone in customer service, they direct you back to the website. Awful and deceptive--they should be shut down. After a month without my order, I tried to contact them, but can't get a response back even after a week through the website.
I suspect this is a SHAM operation. Don't do it.

Thumbnail of user amberz5
Florida
1 review
0 helpful votes
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January 14th, 2018
Verified purchase

All the items I have received are great, but shipping is a problem because it is high. Though I understand some things you just need to pay for shipping. The only other issue I had was two of my packages didn't look like the image. I was very disappointing, overall Wish does great service.

Thumbnail of user paulam103
Portugal
1 review
0 helpful votes
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August 23rd, 2017

I really loved this app! Specially the products for home decor! Good quality and they ship very fast! I received everything that i ordered before the deadline.

And it´s so easy to buy, that´s a plus!

Thumbnail of user jamesb563
New Jersey
13 reviews
24 helpful votes
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July 27th, 2017

The store is packed full of goodies! Things for your home, your car, your boat and all at an affordable... or better... price. Sometimes shipping is fast and quick. But be careful. Some items come in slow and some don't work. I found most items come from overseas and why it takes longer to receive your purchase.

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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