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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 713th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 6.3%
Positive
1
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

Rating

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user virginian13
Idaho
2 reviews
2 helpful votes
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May 10th, 2017

I ordered a variety of things. Those that arrived were of very poor quality. Tho fine for the price, more importantly not the right fit for me or people larger or smaller. I would say half my orders never arrived though 5-8 weeks have gone by. Clothing is proportioned for narrow shouldered very thin arms despite being L, XL etc. Save your money and go to a Thrift Store where you know what you are getting and it will still be cheaper. Forget returning things to China.

Thumbnail of user toddr33
Canada
2 reviews
1 helpful vote
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January 16th, 2017

Ordered 6 things on 3 different orders.! St 2 "sweaters" arrived... total crap... cheap sweatshirt like material.
Others 4 things have never arrived after 6 weeks!
They gave me a full refund on everything but do not waste your time or money.
Get what you pay for and I knew this crap was too good to be true!

Thumbnail of user chemae1
Massachusetts
5 reviews
7 helpful votes
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January 7th, 2017

Should have came here read reviews before purchasing items but lucky im with capital one... items look like they running around china, some say arrived at airport, others havent even shipped after a week 1 out of 8 items arrived early though but still told capital one to dispute my entire purchase so please dont buy from wish.

Thumbnail of user liak6
Canada
2 reviews
0 helpful votes
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July 25th, 2021

Horrible service, non sense responses, they don't listen, making mistakes on orders, but taking money right away! Charging delivery for each item, then putting in one bag. All skin products under brand names are imitation! Avoid avoid!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Lia. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user daniellem104
California
2 reviews
4 helpful votes
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June 11th, 2017

It's cheap Chinese factory $#*!. Literally the same as stuff on taobao or their international reseller aliexpress but marked up way more.

Guys if you're going to pay for garbage you can get it way cheaper from the source.

Thumbnail of user pherc
Germany
2 reviews
6 helpful votes
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August 22nd, 2017

Had a lot of fun shopping in Wish! Best prices you will find anywhere. Wish is indeed the most fun app to browse on my entire phone! Easy refunds if anything goes wrong and world class customer service.

Thumbnail of user katies93
California
2 reviews
54 helpful votes
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May 24th, 2017

I have purchased a number of items and have had no issues at all. Any questions are answered quickly. If you need your order ASAP, then don't order because it can take a while. Overall my experience with wish is good.

Thumbnail of user beed13
Pennsylvania
4 reviews
7 helpful votes
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August 8th, 2017

No complaints about using the site. It's just all total garbage from China and other third world countries. The stuff is cheap, so remember you get what you pay for. I was very surprised to see some pricier items like furniture on there. It's a huge junk store.

Thumbnail of user kittyb9
North Carolina
1 review
6 helpful votes
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May 8th, 2017

They sent me the wrong item. No way to contact them except their online request form. Never got a response after 5 emails! No refund.
Total scam company. Sells cheap versions of products and has extremely misleading photos of items and sizes.
DO NOT SHOP HERE. Go to eBay or elsewhere for deals.

Thumbnail of user andrews303
California
1 review
2 helpful votes
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September 28th, 2017

I had bought several items including a poster and necklace. Both arrived quickly, yes. But neither were great quality and what was described in the shop. Wish is pretty much a glorified scam with all their products made cheaply in China.

Thumbnail of user carmenb43
New York
3 reviews
1 helpful vote
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October 7th, 2023

Wish is a legit company. You always get your product however don't be surprised if it's not the exact same quality you may have expected. I just wish, no pun intended, they didn't charge separate shipping charges. I ended up spending $84 on 6 items that actually only amounted to about $50. Other than that I have loved all their stuff.

Thumbnail of user brendaw111
South Carolina
1 review
0 helpful votes
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January 13th, 2018
Verified purchase

DonT know why. I have tried to get some information on what happened, but havenT gotten an answer except to say nothing can be done. I would appreciate if someone could call me and see how we can fix this. I have enjoyed shopping with wish. Miss being able to shop. My number is *******390. Thanks, Brenda Wells.

Thumbnail of user cherylm176
Michigan
1 review
0 helpful votes
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January 12th, 2018
Verified purchase

Great experience shopping on Wish. I don't have anything negative to say. Although the 9 o'clock give away thing could use some work. I've tried to get something and everything is all gone before my phone loads.

Thumbnail of user samanthat182
Canada
1 review
0 helpful votes
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August 27th, 2020

Customer service is completely useless and basically automated! Items are cheap but rarely arrive. Don't waste your money, shop elsewhere. They can never track your package, always shows it's still in China, 3 months after I ordered it. Beyond frustrated, absolutely no more purchases for this lady!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Samantha. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user alexanderw61
Australia
2 reviews
4 helpful votes
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November 3rd, 2020

False advertising re quality, and then no way to return / get in contact with customer service. Terrible experience, as per usual, when dealing with Chinese suppliers / a company that only cares about getting your money.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Alexander. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user ronb268
Tennessee
1 review
0 helpful votes
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June 14th, 2018
Verified purchase

Although most products arrive by their scheduled dates, a few items have arrived after stated arrival times. Some items like seeds could be labelled with planting instructions enclosed. So far, I enjoy saving money shopping on this site

Thumbnail of user oscarr69
California
2 reviews
0 helpful votes
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June 22nd, 2018
Verified purchase

I have ordered items since Jan 2018. The quality is as described the delivery has been fast.The diverse prices are always in reach.
I just wish that there was a way to order at your site pay in USA and send to different address like Mexico or Philippines.

Thumbnail of user frederickm149
GB
1 review
0 helpful votes
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June 26th, 2020

Stay away! Wish is the slowest deliverer of all time-that's if stuff ever comes. When asked they continually amend delivery dates. I am still waiting for an order placed 13 May with initial expected delivery stated as 28 May Use any other company/ website (EG ebay, Amazon)

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Frederick. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user michaelc1202
Canada
1 review
0 helpful votes
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August 10th, 2021
Verified purchase

I tried Wish. Never again. They took my 13.00 and promised delivery by July 26 2021. Nope. Finally received 1 wrench. Out of and order of 800 pieces toolkit. Spoke to agent. Was told the rest was not coming. Why? Would not say. Refund. Wait another 10days for money to be returned. I bought on June 4th. Terrible service.

Tip for consumers:
Be aware that Wish may advertise that they have the product you want in stock but there is no gaurantee that they can or will deliver that product.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Michael. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user shellyw13
Mississippi
9 reviews
68 helpful votes
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May 29th, 2019

I would ask that you consider buying something locally in a department store instead of shopping on Wish. Yes, I've gotten some good things from them; however, the bad far outweighs the good.

My experience has been that the dresses are too short or made where they won't fit someone who has hips. Leggings are too tight. Button holes are made/sewn wrong. Cheap material that rips easily. Swim wear is too small. Sizes on Wish are Chinese sizes - not Western sizes, so the clothes don't fit you right. Plus, it takes any where from 2 to 5 weeks to get to you depending on the vendor's shipping method: air vs sea. I've had 3 items lost before. Wish did give me my money back quickly, so I can't complain about that.

Anyway, it's best to buy locally - and check the labels on the clothes. If it says "Made in China" opt for something made elsewhere - preferably your home country. Contribute to your own economy and help build it up one purchase at a time.

Thumbnail of user janesed1
Oklahoma
1 review
0 helpful votes
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April 3rd, 2019

Items are always way too small and are never quite the same as pictured. They have refunded my money several times but only as site credit. Now I'm flagged for excessive refunds and can't even contact customer service. I tried to attach photos here but it didn't work.

Thumbnail of user julianf55
GB
1 review
1 helpful vote
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October 8th, 2020

Average products and had to wait ages for delivery. 1 item outstanding over 2 months later. Unable to submit a review of 1 star. Not going to give it anymore than that! Update - November - never delivered item - cash refund refused. Wouldn't buy anything from this bunch of jokers - ever! Avoid like the plague. Cheap Chinese crap!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Julian. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user duncanp27
GB
2 reviews
0 helpful votes
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July 22nd, 2020

Products for sale are often not available. They then offer alternatives that bare no resemblance to original order. Customer service is a waste of time.
I recommend you delete their app and unsubscribe to emails.

Totally useless

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Duncan, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user ka122
Illinois
1 review
0 helpful votes
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July 11th, 2020

Ordered 2 shirts and shorts. By the time I get these items it will be winter. The customer service is an automated chat, so you can't contact them directly and forget about a refund, because that can only happen after 8 hours of placing order. This is why their merchandise is so cheap. Stay away from this site please.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user lynnem97
Canada
1 review
7 helpful votes
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September 5th, 2019

Over a few years I have purchased items from Wish, always making sure nothing over $10 in case of problems. And up until now so far so good. I broke I own rule and ordered sneakers - wrong size - 6.5 instead of 8.5, useless. I reported this on their web site and received no response. I also could not find any reference to asking about a follow up update. I just found their 1-866 # on this site and called it. First it rang out, then I tried again. Amazing I guy answered, I told him why I was calling. The conversation went like this: "I need to return the shoes. He asked me how much I paid for them $19. He then said "You called the wrong number!" So I said "what do you mean"? Too late - he had hung up on me! Go figure.

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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