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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 713th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 6.3%
Positive
1
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user janesed1
Oklahoma
1 review
0 helpful votes
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April 3rd, 2019

Items are always way too small and are never quite the same as pictured. They have refunded my money several times but only as site credit. Now I'm flagged for excessive refunds and can't even contact customer service. I tried to attach photos here but it didn't work.

Thumbnail of user miaw26
California
2 reviews
2 helpful votes
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August 22nd, 2018

The cheap prices were too good to be true. Anything shipped from China is a bad sign. So I had ordered 7 blouses... only 6 were delivered and NONE of them were the same as advertised. They sent me items that looked similar but quality was super poor. Piece of crap. I ended up giving them all away. I will never buy from this site ever again.

Value
Quality
Thumbnail of user tracyw174
Nevada
1 review
2 helpful votes
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July 31st, 2018

First and last purchase here! 6 1/2 weeks for delivery? Its underwear! Come on! I assume a Chinaman is bringing it by his personal boat that he is rowing across the Atlantic. App will be deleted if items ever are received. APP SUCKS!

Thumbnail of user lynnem97
Canada
1 review
7 helpful votes
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September 5th, 2019

Over a few years I have purchased items from Wish, always making sure nothing over $10 in case of problems. And up until now so far so good. I broke I own rule and ordered sneakers - wrong size - 6.5 instead of 8.5, useless. I reported this on their web site and received no response. I also could not find any reference to asking about a follow up update. I just found their 1-866 # on this site and called it. First it rang out, then I tried again. Amazing I guy answered, I told him why I was calling. The conversation went like this: "I need to return the shoes. He asked me how much I paid for them $19. He then said "You called the wrong number!" So I said "what do you mean"? Too late - he had hung up on me! Go figure.

Thumbnail of user elodieh1
France
1 review
0 helpful votes
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June 17th, 2018
Verified purchase

Some products & deliveries are good but some others are awful, especially with clothes. I ordered 2 baby outfits, that never arrived. Contacted Wish 6 weeks later, they cannot do anything because i should have contacted them less than a month after goods being sent. As it is the approximate delivery time span, this is totally unfair.

Thumbnail of user kevinc448
North Carolina
1 review
0 helpful votes
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June 15th, 2018
Verified purchase

Ive ordered many items on wish and as of yet Ive never been let down. Some items take a little longer to receive than others but everything arrives within the estimated delivery date so definitely happy with that also

Thumbnail of user daynak7
Canada
1 review
0 helpful votes
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June 15th, 2018
Verified purchase

I got 4 pairs of shoes here and love them. Few dresses. Can't wait for my bathing suits to arrive. Getting classic Nintendo with 400 games in it. It'll bring back childhood memories. Waiting on some tank tops too. They will be so nice for when I go away for the summer

Thumbnail of user louisej50
GB
1 review
3 helpful votes
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June 15th, 2019

Terrible customer service. Don't give refunds when item doesn't arrive. Or is defective. Most of the items are tat and not at all what is pictured do not order from this site unless you want to be ripped off.

Thumbnail of user desmondl9
Singapore
1 review
0 helpful votes
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June 13th, 2018
Verified purchase

Its an easy to use online platform with so many sellers participating and very good post sales support. Would be great if it also includes some higher end, more quality products on a cheaper price. Overall, Im very satisfied with Wish.

Thumbnail of user bretts97
Australia
2 reviews
5 helpful votes
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August 25th, 2018
Verified purchase

Very poor, got a child toy not the self defense high voltage torch that was described in listing. Then a slingshot I ordered came as a cheap nasty wood product instead of steel one pictured. Item listings dont match products sent so feeling rather ripped off frankly.

Thumbnail of user toddm241
Canada
1 review
2 helpful votes
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September 19th, 2019

Worst shopping experience of my life. Product was delivered damaged and ended up being counterfeit junk. Contacted support more times than I can count and kept receiving polite promises of assistance and resolution which it now appears must be generated by some kind on automated system as nobody who actually read my complaints could be that stupid. If you shop through Wish, you will get ripped off. Sta far, far, away!

Thumbnail of user bettyb669
New Mexico
1 review
1 helpful vote
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March 24th, 2021

I ordered 16 pieces of clothing, but only 12 arrived in one large black plastic bag. Placed more than 1 order, so sent back 16 items. I've been trying to get refunds for weeks, but not possible, although I've given them the tracking # 9505 5118 0022 1057 7177 72 USD that post office gave me. I paid $14.65 USD. On top, wish.com charged me $82.00 USD for shipping. Wish deletes history of correspondence with them, so you can't back up your story. Service consists of a computer-generated answers, regardless of your problem. The BBB, as well as other customer protective agencies should step in to close their business. Unethical, irresponsible, thieves. Stay away from them. Merchandise is of extreme low quality.

Tip for consumers:
That their customer service consists of computer-generated answers. Answers are all the same, regardless of your problem. Also, it is extremely difficult to obtain refunds from them. Make believe you lost your money in a casino. It will be more fun, and it will give you less headaches. These people are thieves with a legal license to steal your money. Stay away from them.

Products used:
Inexpensive trinkets, more expensive to ship back, than to keep.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Betty. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user sebastianb76
Pennsylvania
1 review
8 helpful votes
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November 1st, 2019

They offer a deal where the first item sold per day is only. 50. If your not the first order of the day you get a refund. Seems risk free and simple. What's to lose I thought. I went crazy buying hundreds of. 50 items hoping I would win at least a couple or a few maybe. None. I won nothing but that's not the bad part! I heard nothing for days so I finally poked around the Wish site and hidden in an obscure Notifications area were 400+ messages telling me I hadn't won and then said... Start the action of a REFUND. The process takes about 5 mins... EACH! I now have to go through this process over 400 times. I think they count on us lazy Americans saying "screw it, it's only
50 cents" and then they've score (in my case $249)thousands from us morons for giving us ZERO in return.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Sebastian. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user robint86
Maryland
6 reviews
22 helpful votes
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July 24th, 2018

Use credit card do not know order ID.
Next sellers do not provide a receipt. Or instructions. Bought worthless cell phone case. Terrible.
A friend sent me a link for half off. Unfortunately, not receive discount
By the way Do not buy make up from them
In fact I had bad experience received things I did not order, counterfeits, etc
In fact my credit card company should finish investigation. There is a law believe three months?
Short version of aggravation.
No way I spent 100$. Added 36$ that included counterfeit SD cards, items I did not order, etc in fact same type item from different sellers. I only needed one card reader not five
While perusing items wish cancelled items I wanted ( they were in stock)
Lastly I heard sellers ripped off too
Any way conclusion the make up and merchandise is made in China.
Go to local store or their online store and buy from reputable company. I like rite aide. One can return cosmetics, even if used

Thumbnail of user ct109
California
2 reviews
9 helpful votes
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November 21st, 2016

I wish I had read reviews before buying. Site said nothing about product shipping from China. Took almost 2 months to get here. I ordered 3 products for the kitchen. None of them work as they should. Sealer doesn't seal, 5 blade scissor doesn't cut. Blades are too close together. Lastly the Rotary Multi-function peeler will only take chunks so small they are useless. All items are pure garbage. The worst $39 I've ever spent. Nothing about my purchase deserves even 1 star.

Tip for consumers:
Not worth the time or money

Thumbnail of user hiranp
Australia
1 review
10 helpful votes
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October 25th, 2016

Finally got my order but their Admin really onerous and can't be bothered!? Admin kept asking me to send snapshots of my bank account with extra Direct Debit, even after I'd submitted twice before; so just gave up exasperated!

Thumbnail of user johnm5353
Michigan
1 review
0 helpful votes
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July 12th, 2020

Play Store order over 4 months ago still have not received my order and they keep putting back delivery
Out by a month, contacted wish several times to no avail. Unable to call or get any resolution through emails

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi John. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user calys
California
1 review
5 helpful votes
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February 28th, 2020

After reading thousands of negative reviews why would anyone buy anything from them. I did not, but someone stole my Venmo card number and used it on Wish. Wish emailed me garbage and won't return the money.

Tip for consumers:
Stay away. Or flush money down the toilet. It will be the same.

Products used:
I didn’t buy anything. They used my stolen card and would not give me a credit.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Caly. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user stevev221
GB
1 review
3 helpful votes
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February 10th, 2020

Bought a ding dong door camera. From wish waited weeks. Arrived well packed but has not got charging point or memory slot. Put batteries in lasted two days thought i had it made so if it seems to good to true?

Thumbnail of user samanthat182
Canada
1 review
0 helpful votes
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August 27th, 2020

Customer service is completely useless and basically automated! Items are cheap but rarely arrive. Don't waste your money, shop elsewhere. They can never track your package, always shows it's still in China, 3 months after I ordered it. Beyond frustrated, absolutely no more purchases for this lady!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Samantha. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user donaldd348
Canada
1 review
0 helpful votes
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August 14th, 2020

Placed my first order in March/April of this year and delivery was to be in June, till date I deeply regret the order has not been received. Trying to desperately to contact their customer service, but they have none. Just seems another bad debt. Stay away from them.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Donald. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user yasino3
Australia
5 reviews
22 helpful votes
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June 14th, 2022

I have contacted Wish at least 10 times on how I cannot receive shipping and order confirmation emails. Every time they were unhelpful, gave me next to nonsense simple remedies that a 5 year old would know that never worked. As it stands, since the brick wall of customer service isn't either understanding what I am saying due to their lack of basic English or they do not care enough to audit my account and find a remedy, I have in app notifications only to go.

Tip for consumers:
Customer service is the worst. They lack basic English and they kept closing my enquiries and my cases without answering my questions.

Products used:
Its a hit and miss. Sometimes you get lucky but mostly their pretty poor.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Yasin. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jok62
GB
1 review
1 helpful vote
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September 1st, 2017

Ordered a few items. All too small despite ordering 2 sizes up. Sweat shirt material thin and cheap. Seems to come from China which is probably reason why. I guess the saying you pay for what you get applied.

Thumbnail of user paulm249
GB
2 reviews
11 helpful votes
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December 18th, 2015

I ordered 3 items received only 1 one was never shipped one never arrived. When I did not receive my stuff had to look around for replacements. And found it cheaper on amazon. So be warned this company will rip you off that's the only thing they are good at

Thumbnail of user jasonf403
Texas
1 review
0 helpful votes
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June 7th, 2020

Waste of money and time. False advertising. They should be shut down. Nothing else to say about this horrible business. Not sure how the site found thousands of folks that rated them highly on their site.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jason. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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