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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 713th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 6.3%
Positive
1
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user ak176
California
2 reviews
4 helpful votes
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April 23rd, 2020

Items still not received yet. I work in the shipping industry and visit these crap Chinese companies all the time. Wish doesn't even have a customer service number for you to call. Trash business, you've been warned.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user davism53
Arizona
1 review
11 helpful votes
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April 22nd, 2020

Placed 2 orders, both transactions were immediately paid via my Visa. Received NO email from either vendor and have not received either item after a month. Called the 800 number "not currently offering phone support". Worst experience ever. Beware of this site, I'll never use it again. Terrible.

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Davis! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user elizabethb944
Texas
1 review
1 helpful vote
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June 16th, 2020

It's been over 2 months since I ordered an item. The Wish app keeps pushing the delivery date out so much and there is no way to really see where your package actually is. Mine has been in Chinese customs for over 2 months now... I understand the virus complicates things but seriously? I should not have to wait this long or at least be given some sort of time estimate for when it is actually coming. My tracker for my fake vines order actually stopped giving me estimates since it has been so long. Another thing... vendors can lie about where they are from. Half the reason I ordered from this vendor is because they said they were in the US of America, so I figured it wouldn't take too long to get here. So tell me
Why it's coming from China? Never trusting this site again... deleted.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Elizabeth. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user jenniferc138
Oklahoma
1 review
11 helpful votes
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December 2nd, 2015

We order 4 items only 1 thing came in. Taking says deliver. Can't get response or anything and the it's crap stuff not what's in pictures. Stick with what you know and trust. Wish should refund people or better control who they allow to sell stuff.

Thumbnail of user rayc51
Texas
2 reviews
25 helpful votes
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September 26th, 2015

Their shipping and processing are alright. They ship from various locations, seems like in Asia. Although their products looks really nice the quality is quite poor, but then you get what you paid for. Customer service is pretty nice, they'll follow up a few days after (or maybe it's a system thing) that checks in with orders that should have arrived. If you need like cheap costume or something yea sure go ahead order form them. However, if you want like looking things, go to another site.

Service
Value
Shipping
Quality
Thumbnail of user traceys40
GB
1 review
5 helpful votes
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January 13th, 2016

Would give no stars if I could. Terrible company. Received the wrong size and they will not cover the returns postage cost even though this is their fault... Which was £9! Each email reply I had just said refer to refund policy. Nothing about what they do if it's their error! Disgusting. The boots were advertised as reduced from £290 to £28. They are not worth a penny, cheap nasty plastic. Do not use them.

Thumbnail of user matrtyh
Ohio
1 review
0 helpful votes
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August 4th, 2020

I have been waiting for four months. They advertised that it would take 2 weeks and now keep saying it will arrive in another month. If they are having trouble shipping from China they should let you know upfront.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Matrty. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user lindap114
Florida
1 review
14 helpful votes
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February 4th, 2016

If you get random charges from UBER.com etc... this is from vendors in europe using your card info. It; as been verified through wells fargo fraud department. The products were fine but not worth risking more fraud so i will not be ordering from them

Thumbnail of user tial4
Massachusetts
2 reviews
16 helpful votes
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February 16th, 2017

I just ordered like 20 things from this App. The App itself has all good views/opinions. But now coming here, I'm officially worried. I work hard for my money, I don't want to get disappointed by any online purchases. I was VERY excited about the quality and prices. It says everything will basically be here by the end of March. So, we'll see! Trust and believe I will post a great review if my orders are all what I expected, and delivered on time. I really hope these bad reviews are false! (Wishful thinking). I'm just glad to see that they do pretty well with refunding, Because if this business steals from me, I won't stand for it! So I currently await the arrival of my orders. Though, The ordering process, and easy to use App, has so far, been great!

Thumbnail of user kathleenm94
Canada
1 review
7 helpful votes
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February 15th, 2017

Ordered 17 items Dec. 04,2016. I have still not received them.
How do you deal with a company that has no phone # and customer service does not reply to you.
Stay away from and don't waste your money.

Thumbnail of user tazg
Canada
1 review
1 helpful vote
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January 18th, 2017

I have placed order. And yet placed another order for rings. Haven't received my first order. Still waiting. I hope that it arrives soon and it's exactly what the images showing. I don't know why shipping is so late and every item they e charging shipping cost. How stupidity. Just charge one damn amount n ship all together. Such a bad shopping online.

Thumbnail of user maryk218
Montana
1 review
3 helpful votes
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January 9th, 2017

My sister has ordered me several things as gifts from and so far one item was broken but everything else great. Now here is where the problem comes in. I ordered stuff before she did 9 items to be exact. So far I've only received two. One was reimbursed was told to keep product as an apology, still never came then two days later they emailed to say the product was out of stock so was never sent anyway. Was supposed to have one of my items today. Guess what? Not here waiting to hear back from them again. Very unhappy with my experience, however my sister's experience has been great.So order at your own risk but don't count on getting everything you order. Some stuff comes super fast other stuff you wait weeks for nothing.

Thumbnail of user paulk161
New Zealand
3 reviews
14 helpful votes
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April 12th, 2021

Having purchased a product through Wish and discovering it was completely ineffective, I struggled to contact Customer support to discuss a refund - the customer support link on their website was unresponsive for quite some time (opened a new blank window with permanent 'busy' progress bar type animation that never progressed). There is no local telephone number or email addresses I can contact them though. However after repeated attempts from different browsers, the original link eventually worked, and I was then quickly successful in arranging a refund.

Thumbnail of user bentleyd
North Carolina
1 review
1 helpful vote
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May 14th, 2017

I order mostly all my makeup, gotten a couple shirts, etc. Be careful of your a plus size like me, their sizes are ran differently. Some of the stuff takes a few weeks to get here, they are shipping from China. Other than that, love em. Great customer service, not a scam!

Thumbnail of user janc639
Australia
1 review
0 helpful votes
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June 24th, 2023

I loaded app & went looking at women's clothing. Prices greatly differed on seller's site to those shown on search page. Prices also increased each dress size. Read customer reviews if you do decide to purchase, they will give you true overview of item.
Not experienced a site like Wish before. Have removed app.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi, Jan. We want to learn more and provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jol339
GB
1 review
0 helpful votes
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July 8th, 2017

Ordered some flip flop sandals in a size 5, when they came through are more like a size 4, no point in sending back so just kept and sold on ebay, wont order again, the sandals themselves were lovely they did take over 3 weeks to get here, but it is china,

Thumbnail of user heyt1
Canada
1 review
5 helpful votes
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April 6th, 2017

I ordered 8 things 3 months ago and only ever received one item. Refund process was fast and easy but makes you think. Maybe they never send out items in hope that you forget about it and they can keep your money. Very weird experience!

Thumbnail of user danw122
GB
1 review
2 helpful votes
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October 17th, 2017

I received a memory stick that lasted 8 weeks and failed, all that went on it was pictures from my in car camera, so nothing with a virus, I've had two other items that are sub standard, most of it is cheap nasty Chinese junk. They won't refund or replace faulty items. Also they have NO CE markings or approvals. Avoid buying from this lot.

Thumbnail of user timp401
Kansas
3 reviews
0 helpful votes
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June 16th, 2020

Ordered two items in early April that were supposed to be here in early May. They never came and which keeps pushing back the date of their arrival but it looks like they haven't even shipped from China yet. They appeared Dead Set against issuing a refund. Never again you got me.

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Tim! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user taylorc184
Arkansas
4 reviews
158 helpful votes
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June 16th, 2020

Im tired of these people. I have ordered about 10 things from them. 3 have arrived no problem. 2 arrived vastly different than the description. 1 was broken. And the last has sat in "wishpost order generated" since april 17th. Two full months. They continue to change the delivery date and refuse to cancel or refund. They only send scripted replies. Don't waste your time or your money.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Taylor. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user kimr141
Australia
1 review
0 helpful votes
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January 13th, 2018
Verified purchase

Excellent good deals plenty of different products at a reasonable price, can always find lots of interesting things from beauty, clothing, kids toys, electronic, pet supplies, kitchen and bathroom supplies, watches, shoes, whatever you can possibly want its there

Thumbnail of user chads45
Texas
1 review
2 helpful votes
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January 19th, 2018
Verified purchase

Wish provides the same deal as eBay but mostly just cheap nock offs, bad products, or small over shown items. The app constantly sends you notifications. I haven't purchased anything from wish in a long time and probably won't for a long while if ever.

Thumbnail of user traceyh46
Utah
1 review
0 helpful votes
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January 11th, 2018

Ordered a "purse set", yes it was leather, but the handles are cheap and short, the inside is completely unfinished, lots of rough edges bags are cheaply sewn and look like swap meet products. The "Large" bucket bag will not even allow the strap over my shoulder. Won't buy here again.

Thumbnail of user ryanh260
Canada
2 reviews
1 helpful vote
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December 17th, 2018

I've bought a couple dozen items off Wish. It's certainly not high quality but you get what you pay for. Some of the kids' toys were really good. Never an issue with refunds. If the item comes late, they refund no questions asked and the item still usually arrives. Takes a long time for shipping though.

Thumbnail of user jamess1448
GB
1 review
1 helpful vote
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November 21st, 2018

Half the time you don't get the product. When you do its cheap tat. The customer service is unbelievably bad.

Good prices but not worth the stress of dealing with their unfair policies and useless staff.

Unfortunately I had to give it 1 star however it really should be 0.

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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