Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 713th among Marketplace sites.
This company responds to reviews on average within 3 days
Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores
I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles
Items still not received yet. I work in the shipping industry and visit these crap Chinese companies all the time. Wish doesn't even have a customer service number for you to call. Trash business, you've been warned.
Placed 2 orders, both transactions were immediately paid via my Visa. Received NO email from either vendor and have not received either item after a month. Called the 800 number "not currently offering phone support". Worst experience ever. Beware of this site, I'll never use it again. Terrible.
We're here to help, Davis! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
It's been over 2 months since I ordered an item. The Wish app keeps pushing the delivery date out so much and there is no way to really see where your package actually is. Mine has been in Chinese customs for over 2 months now... I understand the virus complicates things but seriously? I should not have to wait this long or at least be given some sort of time estimate for when it is actually coming. My tracker for my fake vines order actually stopped giving me estimates since it has been so long. Another thing... vendors can lie about where they are from. Half the reason I ordered from this vendor is because they said they were in the US of America, so I figured it wouldn't take too long to get here. So tell me
Why it's coming from China? Never trusting this site again... deleted.
Hi Elizabeth. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
We order 4 items only 1 thing came in. Taking says deliver. Can't get response or anything and the it's crap stuff not what's in pictures. Stick with what you know and trust. Wish should refund people or better control who they allow to sell stuff.
Their shipping and processing are alright. They ship from various locations, seems like in Asia. Although their products looks really nice the quality is quite poor, but then you get what you paid for. Customer service is pretty nice, they'll follow up a few days after (or maybe it's a system thing) that checks in with orders that should have arrived. If you need like cheap costume or something yea sure go ahead order form them. However, if you want like looking things, go to another site.
Would give no stars if I could. Terrible company. Received the wrong size and they will not cover the returns postage cost even though this is their fault... Which was £9! Each email reply I had just said refer to refund policy. Nothing about what they do if it's their error! Disgusting. The boots were advertised as reduced from £290 to £28. They are not worth a penny, cheap nasty plastic. Do not use them.
I have been waiting for four months. They advertised that it would take 2 weeks and now keep saying it will arrive in another month. If they are having trouble shipping from China they should let you know upfront.
Hi Matrty. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
If you get random charges from UBER.com etc... this is from vendors in europe using your card info. It; as been verified through wells fargo fraud department. The products were fine but not worth risking more fraud so i will not be ordering from them
I just ordered like 20 things from this App. The App itself has all good views/opinions. But now coming here, I'm officially worried. I work hard for my money, I don't want to get disappointed by any online purchases. I was VERY excited about the quality and prices. It says everything will basically be here by the end of March. So, we'll see! Trust and believe I will post a great review if my orders are all what I expected, and delivered on time. I really hope these bad reviews are false! (Wishful thinking). I'm just glad to see that they do pretty well with refunding, Because if this business steals from me, I won't stand for it! So I currently await the arrival of my orders. Though, The ordering process, and easy to use App, has so far, been great!
I have placed order. And yet placed another order for rings. Haven't received my first order. Still waiting. I hope that it arrives soon and it's exactly what the images showing. I don't know why shipping is so late and every item they e charging shipping cost. How stupidity. Just charge one damn amount n ship all together. Such a bad shopping online.
My sister has ordered me several things as gifts from and so far one item was broken but everything else great. Now here is where the problem comes in. I ordered stuff before she did 9 items to be exact. So far I've only received two. One was reimbursed was told to keep product as an apology, still never came then two days later they emailed to say the product was out of stock so was never sent anyway. Was supposed to have one of my items today. Guess what? Not here waiting to hear back from them again. Very unhappy with my experience, however my sister's experience has been great.So order at your own risk but don't count on getting everything you order. Some stuff comes super fast other stuff you wait weeks for nothing.
Having purchased a product through Wish and discovering it was completely ineffective, I struggled to contact Customer support to discuss a refund - the customer support link on their website was unresponsive for quite some time (opened a new blank window with permanent 'busy' progress bar type animation that never progressed). There is no local telephone number or email addresses I can contact them though. However after repeated attempts from different browsers, the original link eventually worked, and I was then quickly successful in arranging a refund.
I order mostly all my makeup, gotten a couple shirts, etc. Be careful of your a plus size like me, their sizes are ran differently. Some of the stuff takes a few weeks to get here, they are shipping from China. Other than that, love em. Great customer service, not a scam!
I loaded app & went looking at women's clothing. Prices greatly differed on seller's site to those shown on search page. Prices also increased each dress size. Read customer reviews if you do decide to purchase, they will give you true overview of item.
Not experienced a site like Wish before. Have removed app.
Hi, Jan. We want to learn more and provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Ordered some flip flop sandals in a size 5, when they came through are more like a size 4, no point in sending back so just kept and sold on ebay, wont order again, the sandals themselves were lovely they did take over 3 weeks to get here, but it is china,
I ordered 8 things 3 months ago and only ever received one item. Refund process was fast and easy but makes you think. Maybe they never send out items in hope that you forget about it and they can keep your money. Very weird experience!
I received a memory stick that lasted 8 weeks and failed, all that went on it was pictures from my in car camera, so nothing with a virus, I've had two other items that are sub standard, most of it is cheap nasty Chinese junk. They won't refund or replace faulty items. Also they have NO CE markings or approvals. Avoid buying from this lot.
Ordered two items in early April that were supposed to be here in early May. They never came and which keeps pushing back the date of their arrival but it looks like they haven't even shipped from China yet. They appeared Dead Set against issuing a refund. Never again you got me.
We're here to help, Tim! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Im tired of these people. I have ordered about 10 things from them. 3 have arrived no problem. 2 arrived vastly different than the description. 1 was broken. And the last has sat in "wishpost order generated" since april 17th. Two full months. They continue to change the delivery date and refuse to cancel or refund. They only send scripted replies. Don't waste your time or your money.
Hi Taylor. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
Excellent good deals plenty of different products at a reasonable price, can always find lots of interesting things from beauty, clothing, kids toys, electronic, pet supplies, kitchen and bathroom supplies, watches, shoes, whatever you can possibly want its there
Wish provides the same deal as eBay but mostly just cheap nock offs, bad products, or small over shown items. The app constantly sends you notifications. I haven't purchased anything from wish in a long time and probably won't for a long while if ever.
Ordered a "purse set", yes it was leather, but the handles are cheap and short, the inside is completely unfinished, lots of rough edges bags are cheaply sewn and look like swap meet products. The "Large" bucket bag will not even allow the strap over my shoulder. Won't buy here again.
I've bought a couple dozen items off Wish. It's certainly not high quality but you get what you pay for. Some of the kids' toys were really good. Never an issue with refunds. If the item comes late, they refund no questions asked and the item still usually arrives. Takes a long time for shipping though.
Half the time you don't get the product. When you do its cheap tat. The customer service is unbelievably bad.
Good prices but not worth the stress of dealing with their unfair policies and useless staff.
Unfortunately I had to give it 1 star however it really should be 0.
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Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.