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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 713th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 6.3%
Positive
1
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user jessicay27
New York
1 review
1 helpful vote
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February 23rd, 2018
Verified purchase

Products always arrive as described. Reading reviews has really helped me find the best quality items. When an item is lost in the mail I always receive a refund. I do lots of shopping with Wish, and will definitely continue.

Thumbnail of user barryb144
South Africa
1 review
0 helpful votes
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June 14th, 2018
Verified purchase

Overall nice site to buy from. Waiting time should be reduced. I know they try their best and this is a worldwide site that can cause things to go wrong. Currently my lost items is 30 percent of goods bought.

Thumbnail of user monikae4
Denmark
1 review
0 helpful votes
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June 14th, 2018
Verified purchase

I think Wish is a very good place to buy smaller things like jewelry, decorations, some clothes and such. However, you need to be very aware of reviews, since there are many shops who advertise with stolen images, and thus you might not always get exactly what you expect. And most things are (as expected) rather cheap quality to match the low prices. Keep that in mind.

Thumbnail of user manicannieh
Ohio
7 reviews
12 helpful votes
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March 27th, 2018

Since my girlfriend told me about Wish, I've been addicted. Sure, shipping time is problematic. But if you're aware, don't order anything you absolutely need right away! I've never had to send anything back, and at these prices frankly there's been nothing I paid so much for that I would've gone broke over taking a loss at. Items that were sent that I was disappointed with were replaced by ones I wanted without having to return the original! That works for me~and they always did it with a smile.

Thumbnail of user sandram231
Minnesota
1 review
7 helpful votes
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February 14th, 2018

This has got to be the worst experience I have had ordering online. Product shipping not included or disclosed when ordering. $15 to get a $1 item, for example. Also, none of the items do far have fit. Wrong colors, too. Good grief. Never again!

Thumbnail of user janm409
Canada
1 review
0 helpful votes
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August 16th, 2020

Everything I bought from Wish has been absolute *hit quality. I'd take a look and know instantly that it can't be used. Something I bought for $70 did not even work and broke on my first use.

They charge shipping as much as the truly dollar store value item itself, and the shipping is so slow that you start to forget you even ordered anything in the first place. The sales and coupons are a joke as whatever algorithm they have adjust prices and shipping to make sure that there is actually no sale.

You'd think all of this is bad practice but the most infuriating thing is hands down, the customer service or complete lack of. They purposefully incorporate an automated system to deal with you because they know most of us are full of wrath when we do need to speak with customer support. And the support is no help, so don't bother contacting them. They are not on your side and just want to get your money and if you're mad about anything? Too bad. Never shop here y'all

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jan. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user annek197
New York
2 reviews
14 helpful votes
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July 18th, 2020

They're telling me I can't get a refund because the order is still within their shipping dates. Six months? Really? I'll be delighted with my light summer dress here in cold upstate New York in late September. They just ignore all your explanations, requests, troubles, etc. I'm guessing the products will be junk, but how can I know, when they never arrive? I will NEVER order from them again, tempting and cool as their stuff might look in the photos.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Anne. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user dougiel
Texas
2 reviews
0 helpful votes
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September 14th, 2021

Fist couple of orders went off without a hitch decent product shipping is super slow price's made up for slow shipping. Checking my bank info i discovered they set up automatic payments i didn't authorities these payments little over $100.00 when i tried to contact them no response now the account has locked me out buyer beware.

Tip for consumers:
Use a prepaid credit card

Products used:
Center cap decals

Value
Shipping
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Dougie. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Dougie. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user shovoraid
GB
1 review
0 helpful votes
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December 29th, 2020

I advise people not to take a chance and order from WISH. Ordered 5 items of clothing all were very poor quality not what's on site at all. Am trying to send these items back but there is no receipt or s clear return policy. Am going to take this up with UK trading standards for help. Have been conned. Do not use them.

Tip for consumers:
Please avoid this site

Products used:
None as none are to my liking

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Shovorai. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user amandab1354
Australia
1 review
3 helpful votes
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December 9th, 2020

Wonderful customer service until you receive the utter crap they send you. Then you're given the run around. They promise quick easy refunds but it's almost impossible to navigate a refund. Terrible quality items. Look good in ads but just awful when you see them. I complained and wanted refund on 2 crap items but so far only one has been refunded into my paypal. Going to paypal to see if they can help me.
I'm very angry and disappointed. Angry with myself for not reading reviews first and getting sucked in. DONT BUY FROM WISH!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Amanda. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user jacquelync8
Canada
1 review
9 helpful votes
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December 4th, 2016

Ordered 2 mos in advance b4 christmas and 24 orders unaccounted for. Knew I should have went retail but tried to put more under my tree and thought Wish/Geek could help me with that. Had 1 issue previously with an oder not coming thru while rest of order was fine. Now 24 out of 35 orders are missing. Don't be fooled in thinking u r saving money when u need to turn to retail to get what u need. Only good thing is refund and keep what u get if still refunded. Let's see how many of these 24 still come thru. Sad!

Thumbnail of user sylviah22
Washington
1 review
3 helpful votes
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November 23rd, 2016

I order from it's sister site Mama and I would say I'm happy about 70% of the time. If course it takes a while to get the items as they are coming straight from China. Also, 90% are smaller than you'd expect so male sure you read other people's reviews before you order, also the description tab that should list dimensions! I think this is the biggest issue. If you live in the US and has a Dollar Store or similar close by visit that first because that's still a better deal! Quality ranges generally from less than standard to a western customer to "okay", but sometimes you can get pleasantly suprised.

Thumbnail of user jeremiahs48
Pennsylvania
1 review
3 helpful votes
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February 9th, 2020

Ordered six hundred bucks worth of product not once but twice. Money was refunded both times. First time wish said my credit was declined second time which said seller was unable to fill order. Almost 2 months waiting for nothing.The readers just pay up and get that product sooner than later

Thumbnail of user jenom
Canada
1 review
0 helpful votes
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December 17th, 2020

Item had a much lower price than Amazon, Ebay or Aliexpress. Purchased on Dec 3,2020 and estimated shipping date was Dec 17,2020... why it takes so long, are they making it from scratch?
On Dec 17,2020 received an email >>>>>Action Required!
Email said, unfortunately item is not available... thanks for telling me after 2 weeks later!
They offered a request refund or substitute for same item... when I checked out offered "same" items, none of them were close to anything "same" or "similar", they just wanted to sell something else.
Totally wasted time to do anything with WISH, they just take your money & use it for weeks, now just need to wait how long the refund process will take.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jeno. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user phils293
GB
1 review
0 helpful votes
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December 17th, 2020

I have ordered a jacket which arrived eventually and one breast pocket was missing despite the zip to that effect. I immediately got in touch via their APP explaining the problem. Left numerous messages but Ai algorithms won't allow a human interaction and it takes a long time for someone to get back to you with very unhelpful advise.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Phil. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user johannag38
Ohio
1 review
2 helpful votes
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July 31st, 2020

I ordered a few things at once. 12 pack solar lights that arrived as a generic 2 pack and the other three items, which were supposed to arrive in two weeks are now scheduled for more than two months out.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Johanna. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user danielleh39
Tennessee
2 reviews
8 helpful votes
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January 28th, 2016

For the most part, my experience with this website has been great. There are some items that are worrisome but that always depends on the "store" it comes from. I've only ever had one item(out of the ten or so that I have ordered)that didn't show up on time, but the company sent me a note apologizing and gave me a free little bag as compensation. My item then came about two weeks later.

Thumbnail of user iyod
Philippines
1 review
2 helpful votes
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August 29th, 2017

This site/app is really great. It shows different kinds of products at very affordable prices. The customer service handled my queries swiftly and accurately. I will definitely recommend this site to all my friends around the world. Love Wish!

Thumbnail of user fr59
GB
1 review
0 helpful votes
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January 17th, 2023

No responses from staff, no refund, lots of fake goods being sold on Wish and about 70% are rubbish - poor quality, doesn't work or faulty after short usage. Delivery 2 weeks average. AVOID and go to ebay or Amazon.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user davidb7099
North Carolina
1 review
0 helpful votes
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November 15th, 2021

Accepts orders, charges your account, then one by one items ordered disappear but charges remain. Wish has no contact phone and emails are ignored.use a good charge card so you can get a refund. This company should be banned from doing business. Items are never really available just there for show?

Tip for consumers:
Buying from wish is a crap shoot you may or may not get what you ordered delivery time is even worse.

Products used:
Boots,shoes,pants

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi David, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user mattl38
California
3 reviews
74 helpful votes
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July 6th, 2020

Read everything very carefully, it may look like delivery is reasonable but before you know it the shipment is coming from China in 8-10 weeks. There are so many reviews saying the delivery dates keeps changing that i feel that is likely to happen to my order too. If you want low prices and don't mind taking a chance and can wait then just go directly through Alibaba, no need to pay a middleman.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Matt. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user maryg1109
Virginia
1 review
0 helpful votes
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May 21st, 2020

They totally misrepresent their products. What should have been (2) 4 packs of outside lights was 2 lights. Not worth returning.It took a month to receive. Stick to your local stores or Amazon. I'll never order from them again.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Mary. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user dales292
New York
1 review
0 helpful votes
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June 25th, 2020

Lots of clickbait. $5 shoes they will put in ad. Click on it then select ANY size or color and the price magically goes up 10-20 dollars. There is no $5 from the ad. I ordered bicycle pants men's large. They barely fit my 4 year old son. I wanted a refund and wish support said "Too bad for you! You order large, you got large!"

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Dale. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user donnab1079
District of Columbia
3 reviews
0 helpful votes
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June 16th, 2020

I've ordered from China before and was always very satisfied (you do have to critically assess). So when I saw Wish, I thought, sure, why not. I ordered candlesticks. Did not need them soon so was not concerned. Well now, 6 weeks later and after an inquire that says my product is on schedule, I don't think so. Will see if I ever get them, but whatever their processes are, they choose not to communicate when the month long projected shipping date has past. I am not impressed. Buyer beware. They've lost my business!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Donna, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user disgruntledr
California
1 review
1 helpful vote
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July 8th, 2020

The items are dirt cheap; should your item ever even arrive, it will take between 8-12 weeks. The estimated delivery times they issue are all falsehoods. They seem to be an arbitrary date pulled up to pacify customers with no real basis. Shipping is also an arm and a leg, too. I'd recommend ordering something from Amazon for maybe some 15%-30% extra, and just getting your item within a week or two, as opposed to spending up to 3 months, waiting to see if your order from Wish will ever get delivered.
Another issue I don't like is that there's no way to cancel or get a refund after an item has already shipped, unlike with Amazon.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Disgruntled. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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