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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 713th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 6.3%
Positive
1
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user sherrin6
Pennsylvania
1 review
0 helpful votes
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February 26th, 2018
Verified purchase

Only a few things could get better, the shipping information needs updated until item received. I also feel it should be told that items are smaller then the pictures. I bought bottles with cork too small

Thumbnail of user rosangelad3
Georgia
1 review
9 helpful votes
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July 16th, 2021

I'll never again buy anything from Wish.com.
Very disappointed with my items (clothing). Some are too big, others too tight for the same size, XL in my case. I could not return them because to send the items back is at my own expense. Poor quality, bad customer service. They always justify that's your fault.
I had a bad experience!

Tip for consumers:
Do not waste your time and money

Products used:
Swimsuits, dresses,

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronc735
Oklahoma
3 reviews
3 helpful votes
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November 2nd, 2022

Terrible platform. I've place 2 orders that go weeks without being fulfilled then finally get a refund. Wish does not vet the sellers so plenty of listings are bogus. And forget about customer service. You can only leave a message that may or most likely never get responded to. Do yourself a favor and skip over Wish.

Tip for consumers:
Stay away. Use AliExpress

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user katht3
Malaysia
1 review
0 helpful votes
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November 21st, 2018

Someone got into my Wish account and attempted to order nearly $100 worth of items using my card, they tried shipping it to Russia (I don't live in Russia).

Something needs to be done about website security.

I would rather spend a few dollars more on eBay for safety reasons.

Thumbnail of user bamsa
Indonesia
2 reviews
8 helpful votes
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August 9th, 2019

They only save your money and never give it back. Be careful with this site
I have been waiting for 1 month they did not return my money. I contacted wish.com. There was no answer, just an automatic message.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gregw33
California
3 reviews
38 helpful votes
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December 30th, 2020
Verified purchase

I purchased a coffee tent that after taxes and delivery was nearly $100.
I made the mistake of waiting over 30 days to install it and when I did the product was one complete piece of junk. (Imagine the seconds department from a Chinese vendor who has been smoking too much opium) They have failed to refund my money or exchange the item because it is outside their 30 day window.

The product lasted exactly two days after installation before it destroyed itself with water that would not drain off. No wind, properly installed/tied down. The cheap bolts flew apart under the stress of 1/4" of rain.

Tip for consumers:
Wish is not interested in building your customer loyalty. Customer service is zero. The only good thing about Wish is their price, but the stuff they sell is such poor quality that you might as well use your money to light fires in your fireplace.

RUN fast and far from this company as the saying goes, you get what you pay for and in this case two days uf use was an expensive reminder not to base purchases on price but quality.

Products used:
It fell apart before I could even use it for two days.

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Greg! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user josephinei9
GB
1 review
1 helpful vote
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August 7th, 2020

Most items delivered were never the same as what is displayed on wish.com website.The agents are just as bad. They disagree with your complaint and continue to insist that the right product was delivered. I advise you not to order anything from this website.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Josephine. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user phreep
Texas
2 reviews
6 helpful votes
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December 18th, 2018

I bought a supposedly new dog bed and decided to wash the cover 2 months later. The foam insert has a lot (underscore) of soft, brown, fuzzy fur on it that is not his. My dog has black, course, straight hair. They do not answer their customer service phone and send coded emails.

Thumbnail of user elodiel2
Japan
1 review
0 helpful votes
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July 26th, 2020

I bought a puzzle on Wish.com weeks ago. It was cheap alright, however look at how the box arrived! Pieces are even not thicker than a piece of paper! And their colors are completely faded. A real rip-off!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Elodie. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user tomt318
Illinois
2 reviews
30 helpful votes
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May 23rd, 2019

Not even close to what I ordered, little cheap radio! No CD player! It a joke! Took forever to get here! People, don't waist your time here! You'd be way better off shopping at Goodwill or the dollar general! And that says it all! Actually one star is way too many! What a freaking bad joke this was!

Thumbnail of user linzim2
GB
1 review
1 helpful vote
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September 9th, 2021
Verified purchase

Please do not purchase any items from Wish! Very misleading regarding the item that I purchased. Paid close to £70, expecting a good quality and lovely outfit. The costume turned up folded a number of times and squeezed into a bag sent all the way from China! The product was awful, certainly not worth the amount paid. They were also an absolute nightmare with regards to getting a refund. They said they would refund me but I am still chasing for it months later. Dodgy, dodgy company - you have been warned

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Linzi. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Linzi. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user kimberlyb1160
Tennessee
1 review
0 helpful votes
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March 12th, 2021

Been tracking this one particular item. Stated it is transit in Hermes approximate location for the last 3 days. However when I click on the item posting. I get a "oops" item order can not be located. Wish has no live agent. Also like to mention I have 15 refunded items that wish advertised for. 50. All cancelled and refunded

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Kimberly. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user mcleans1
South Africa
1 review
0 helpful votes
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December 12th, 2020

Ordered 3 items on separate orders / days. Initial arrival date was July-Sept and then October - even now in December it says arrival October 2020. Never received any of 3 items. Gor refund yesterday for one and the other 2 they offering me Wish Cash. How useful is that when none of orders were ever delivered?

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi McLean. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user annen118
California
1 review
49 helpful votes
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April 20th, 2020

0 stars, really. On top of shoddy customer service, and questionable manufacturing practices, they have blatantly stolen images from several creators, spanning from nail art creators to garment makers. Do not support this kind of wickedness!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Anne! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user nicolep651
Massachusetts
1 review
0 helpful votes
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January 25th, 2021

So I ordered a bidet. The one I wanted came with said proper tubing and a actual dial. Well this one I received was not what I expected to come in. A cheap piece of plastic without the right tubes would have costed me money when and if it would leak everywhere. And believe me wish if I didn't know what to look for before even attempting to install. You as a company would like to deal with that. FAKE reviews on wish. But yet I still gave them a chance on my first buy... and this is what has resulted. Although you said you'll give me a refund. I'll be checking my bank to make sure. Don't you worry.

Tip for consumers:
Always pay attention to the reviews. Some items on wish looks like their reviews might not be for the same item. Which leads me to believe the reviews aren't all real

Products used:
I didn't use the bidet

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Nicole. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user lisam3218
Pennsylvania
1 review
54 helpful votes
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June 25th, 2021

I ordered a 72 piece sensory toy set for kids and got 5 of the same dam toy. False advertisement. I'm pissed I will never order off this site ever again. 1) because of false advertisement and 2) cause it comes from China. I'm done being screwed by $#*!ing China. Worst experience ordering online ever in my life. My child was so upset and that pissed me off even more. $#*! your $#*!ty site. Buy Amazon at least you get what you order.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Lisa. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user amandaj373
Virginia
1 review
1 helpful vote
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July 18th, 2020

I have ordered many items. Half of them I don't receive at all. Getting a full refund for those takes forever. You are refunded shipping first. Two weeks later you have to request a refund for the item itself. I'm sent notifications of items that have been delivered but never arrived and Wish does nothing to figure out where it is. They continually extend delivery dates by an extra 2 MONTHS. And most recently I ordered a pair of boots. When they arrived they were the wrong color. I have made multiple attempts to resolve the situation. But they flat out refuse to fix it. They won't refund my money or even send me the correct item.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Amanda. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user sharonb540
North Carolina
1 review
3 helpful votes
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August 29th, 2019

After 2 months of trying, still not no success accessing my cart, ordering, or changing my profile due to technical difficulties. I have contacted customer service several times with no solution. I can't even close the account and remove my data.

Thumbnail of user davidh5226
Canada
2 reviews
4 helpful votes
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March 13th, 2021

I purchased a RC car that was held up in her arms look about 2 foot long. When I received it was like 6 inches long. False advertising. I put in a complain and finally got a refund but that add is still up there making money for Wish ripping of honest people. If wish can't play by the rules they need to be removed from the internet..

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi David. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user randyb359
Canada
1 review
15 helpful votes
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April 30th, 2020

I am requesting refunds on about 4 items. I get computer viruses every time I buy something. And, the attached item purchased March 26, still shows the package tracking date same as the purchase date.
Also, those who get their packages in less than 30 days, must be paid to say that, or live in China or both.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Randy. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user helenr369
GB
1 review
1 helpful vote
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October 22nd, 2020

I ordered 2 gaming chairs, but only received wheels. Despite dozens of messages, only automated responses are received, which don't resolve the issue. I've bought many items which have been good, but this current experience has put me off buying again.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Helen. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user michaelk2138
North Carolina
1 review
38 helpful votes
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August 3rd, 2020

Attempted over multiple emails and picture forwards to return incorrect size garments until it became clear to me that the asks would continue, but with no real action from Wish. They then just stopped responded to my requests/inquires.

If you buy, you need to plan on keeping it regardless of the miss - it ain't going back!

One and done for me.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Michael. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user doma6
France
1 review
0 helpful votes
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July 23rd, 2021

Never... never use WISH...

One of the worst customer service in the entire world. They use a totally stupid AI system that keeps on asking the same question.
It is just impossible to relate to the supplier to find out if they hold an article.
The translation App is kinder garden level.

When you compare to Ali express or to your local dealer, Wish has the most expensive Postage fees as well as the import taxes that are outrageous.

Not talking about non existing items or false article advertisements.

Please just abandon your account and use local providers.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Dom. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user pd315
Canada
1 review
9 helpful votes
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July 28th, 2020

After not receiving an order past the return date, I gave them the benefit of the doubt and placed a second order for some new items... you guessed it, the same thing happened again.

I don't appreciate being taken advantage of... their tactics are unacceptable. They flat out stole my money twice!

Never Again!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user davidb6424
GB
1 review
50 helpful votes
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June 24th, 2021

My experience happened twice, I had bought a couple of items that were okay. Then it seemed to me that the next items I ordered came the wrong size in the right size bag. Then they say we don't replacements or exchanges, send it back at your cost for a refund ( excluding the inflated delivery that you paid because the item seemed cheap in the first place). I've brought from many Chinese sites over the years. This one is wrong, it should be shut down. AVOID.

Tip for consumers:
Don't use this site.

Service
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi David. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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