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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user suzannen59
GB
1 review
0 helpful votes
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July 8th, 2020

Item took months to arrive. When it arrived it was the wrong size. Customer support was beyond awful. They spent days arguing they had fulfilled the order correctly despite me supplying photos of the item and their confirmation email, both with different sizes. Just avoid.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Suzanne. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user ajs97
Arizona
1 review
0 helpful votes
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May 8th, 2021

I ordered a trike that had manufacturing defects. Despite their 30 day return guarantee they never sent a prepaid shipping label. They had my credit card
Charged twice. Also, the company that shipped it to me did not exist at the address. Given. WISH kept saying they would get me a refund but never did. Worse scam ever!

Tip for consumers:
Just don't buy from WISH.COM.

Products used:
Defective, can't use.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user olivial21
Illinois
1 review
8 helpful votes
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November 30th, 2016

I started using wish in October and found a lot of name brand makeup products for extremely cheap prices. Most of the items I ordered have came in (after like a month-long wait) however it is clear that these products are indeed not name brand. You have to check which store you are ordering from because the majority of the stores on wish are based in China that make knock-off items. There have also been a few items that I have not received but when I requested a refund I got one. I definitely would not save any credit card information on here. It's just an overall sketchy site.

Thumbnail of user michaels6477
Maryland
1 review
0 helpful votes
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May 27th, 2021

I ordered five(5) items last November 2020. All items were scheduled to be delivered by December 13,2020. Not only did I not receive the items I was informed by customer service that a refund had expired. I'll never order from Wish ever. I'm really angry.

Tip for consumers:
Don’t order from Wish They ripped me off

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Michael. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user yab2
Florida
1 review
0 helpful votes
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August 11th, 2020

I ordered a T-Shirt in the beginning of June and i still haven't received it yet. Its total bull$#*! and im tired of waiting for this one simple T-Shirt. Now its saying it wont come until October and that is complete and utter $#*!. They need to get their $#*! together because their customers are dropping like flies

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user korgyp
GB
2 reviews
2 helpful votes
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May 16th, 2018

This site has some really great things, and at amazing prices. But it also has things you wish you never bought. There is a real ambiguity of quality here. However, the site is great for giving refunds on items that are broken or severely misrepresented.

Thumbnail of user susank112
New Jersey
2 reviews
11 helpful votes
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December 30th, 2016

I have shopped with wish for over a year, I haven't had a bad experience yet mind you items comes from China it does take awhile to get here and when your item does not arrive by the date you can ask for refund and they don't give you a hard time. Just remember to read the description.

Thumbnail of user petera369
Nigeria
1 review
17 helpful votes
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February 26th, 2020

I paid for three items but got only one. They promised a refund but I was shocked at the amount credited into their own record because they said I must use it to buy things from them. They have no customer service or contact system as their programmed customer service system could not handle a lot of issues

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Peter! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user coleenc6
GB
1 review
9 helpful votes
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July 10th, 2017

I always pay by PayPal. Always paid on time, always received what i ordered, then suddenly they would not accept my orders. They want a copy of recent paypal statement to show i order from them. Why? I have asked many times and they dont answer. I personally would not advise anyone to pay by bank card, only use paypal, it is the safest way to use this type of site. There is something wrong here, not sure, but do not feel safe sending them any details of my banking.

Thumbnail of user fionaa104
GB
1 review
0 helpful votes
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November 7th, 2020

Myself and a friend used wish to order many items. For him only one out of 5 arrived and getting a refund proved impossible, they extend the period you should wait for and then disable the customer support link to obtain a refund. These were not cheap, they were coats. For me I ordered 8 items, all cheap but them immediately (after I'd paid) told me they were out of stock and allowed me to claim refunds. Only one of the 6 arrived and when I chased they say give it a week and again the customer service link is disabled. The other two are marked as arrived but haven't. I've deleted the app now and will never use again. Use eBay and buy the cheap stuff from China, it's way more reliable.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Fiona. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user antanasm1
Lithuania
1 review
0 helpful votes
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January 13th, 2021

Delays with delivery doesn't update tracking information don't recommend using their services is definitely a better store it was the first and last time I ordered something from them it has been written that delivery is from 2021.01.06 not available from 06.01.2021 no tracking information as of that date I hope to receive a shipment
2021.01.13 still nothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Antanas. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Antanas, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user nigelp19
Australia
1 review
0 helpful votes
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January 19th, 2018
Verified purchase

I like the site and they are very good at helping out where possible as Ive had some items not arrive and they have refunded with no problems.
With clothing they can be a problem though as they normally come to small and thats probably the worst thing about this site. But over all I still use it.

Thumbnail of user laurens179
GB
1 review
5 helpful votes
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January 31st, 2017

I ordered some film for my instant camera and i got a bit of plastic?... Dont order from them! They will take your money and when you try get in contact with them they dont reply or take ages! The delivery also takes 1month plus

Tip for consumers:
tip - Dont use the site

Service
Value
Shipping
Returns
Quality
Thumbnail of user evec9
Michigan
1 review
20 helpful votes
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January 1st, 2016

I'm from Michigan and I've used this app multiple times and have never once had a single issue out of it. My items are great quality. But if you see something you absolutely love, buy two of them. Because once it's sold out, it's gone.

Thumbnail of user kellya683
Switzerland
1 review
0 helpful votes
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June 17th, 2020

Like many has reviewed, Wish.com is totally a scam.

Ordered a small kitchen accessory back then in April 2020; it was supposed to arrive in mid May. Wish keeps changing and extending the estimated delivery date without notice. Now that I got fed up and requested for refund; they replied that refund isn't possible for order within estimated shipping window! They are so sneaky! Of course it's still within the shipping window when they are the ones who keep changing the estimated delivery date!

Till date, I have neither received the item nor have they agreed to a refund.

Do not order from Wish.com anymore. They are a scam!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Kelly. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user anniep23
Ohio
1 review
8 helpful votes
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January 4th, 2016

I had a feeling this was too good to be true especially because of the prices. I paid the $1 for the so called free gift and chose the serving tiered platter... I received an envelope in the mail with nothing but screws! The sender was from China and it listed my account through Wish! Thank goodness it only cost me $1 to realize what a crock this was! Buyers beware!

Thumbnail of user wilmap28
Canada
1 review
0 helpful votes
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May 30th, 2021

Their cancellation policy is atrocious. I tried to cancel items that i accidentally purchased, within a matter of few minutes, it wont allow me anymore, its not even 24 hours, i will not shop here anymore. I like Amazon the best

Tip for consumers:
be careful on return /cancellation policy. Use your laptop instead of phone when you order. There is a very short cancellation window, less than 15 minutes. Amazon is 24 hour cancellation. Better shop at Amazon.

Service
Value
Shipping
Returns
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Wilma. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user danm565
Texas
2 reviews
7 helpful votes
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November 24th, 2019

Still trying to get my money back for something I didn't get now goin on 51 days I get a reply from wish try resetting your phone and try to get it again not sure how that could help me get the item or a refund that's the kind of crap you will deal with

Thumbnail of user maureenh12
New York
1 review
11 helpful votes
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January 1st, 2016

Everything I received is from China.
It's impossible to get a phone #
They are making money on our shipping.
I've tried to cancel the site doesn't even work.
I give it ZERO stars even if I have to hit one.

Thumbnail of user robertm4658
Canada
1 review
0 helpful votes
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June 21st, 2021

How many times do they have to be told about incomplete shipping labels. It has caused me to wait over and over again to have to wait for my paid for items causing problems for Canada post. Maybe wish should have there shipping department take a reading test in order to work there. This is a childish way of doing business. Grow up and be a responsible business considering you take people money and then not care if the package even gets to the paid customers.

Tip for consumers:
Be careful the shipping department don't check the name or address to see if it even printed on the label most of the time it is not correct and you will have to wait much longer that needed. This also puts Canada post in a position where they get blamed for it. It has absolutely nothing to do with Canada post. It is completely the fault of wish not caring about there customers

Products used:
I haven't received the items I am complaining about. As wish couldn't print a proper shipping label incomplete name and address on label simply could have been read and noticed and fixed before I had to get screwed over AGAIN....

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Robert. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user michellen35
Illinois
1 review
4 helpful votes
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March 4th, 2016

Some things arrived at a decent time. However, two pair of earrings have taken weeks, literally a month to arrive and I'm still waiting. So, yeah... never again will I order from here. I could have driven there and picked them up for less time.
I will give them kudos for the dress and top I ordered, however, always order your clothing two sizes bigger. That says a lot as well.

Thumbnail of user brendaw52
Kansas
2 reviews
13 helpful votes
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March 1st, 2016

I have ordered 8 different items from Wish, I was satisfied with the products, did not even mind how long it took to get them.
Then?
I get a call from my bank about suspicious activity on my card. Someone had stolen my card info, made a clone card, and spent $539 with it at a Best Buy in Georgia.
I have not left Kansas City, Mo in years.
This was a relatively new card and the only place I've used it was Wish. They also attempted to steal another $2,000 but it was declined. This might not happen to everyone but after reading these reviews it sounds pretty risky.

Thumbnail of user anns985
Ohio
1 review
0 helpful votes
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August 9th, 2021

I placed an order several months ago. My credit card was charged right away but I still have not received the order and Wish is not sending any updates. I guess they are hoping I will just forget about it….

Tip for consumers:
Just don’t!!!

Products used:
Nothing since they took my money but never shipped my order

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ann. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user jadc1
California
1 review
3 helpful votes
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October 1st, 2020

Cheap mass-produced Chinese junk, this website will have no hesitation to take your money and not give you any merchandise, it is surprising that anyone would buy from this company with such a bad rating with the better business bureau. Some of the worst ratings that I have seen with any company.
Products sold are of low quality.
Only purchased from this company if you're willing to throw your money away.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jad. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user andrewr118
Canada
1 review
2 helpful votes
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July 5th, 2017

This is a ridiculously terrible app, don't bother with it. Everything I ordered has been refunded except one item that was supposed to arrive 3 months ago and I still haven't been able to get a refund on. Don't use Wish

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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