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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 713th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 6.3%
Positive
1
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user davidb6424
GB
1 review
50 helpful votes
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June 24th, 2021

My experience happened twice, I had bought a couple of items that were okay. Then it seemed to me that the next items I ordered came the wrong size in the right size bag. Then they say we don't replacements or exchanges, send it back at your cost for a refund ( excluding the inflated delivery that you paid because the item seemed cheap in the first place). I've brought from many Chinese sites over the years. This one is wrong, it should be shut down. AVOID.

Tip for consumers:
Don't use this site.

Service
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi David. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user melissab2786
Colorado
1 review
1 helpful vote
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November 25th, 2022

Really, I get one wrist band for a watch?! Bs, never ordering from wish again. Piece out! That is ridiculous, plus damn thing won't work and because I don't read or speak chinese I can't tell if I'm doing something wrong or if the whole thing is a flop, want my money back!

Service
Value
Shipping
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user jasonk412
Tennessee
1 review
3 helpful votes
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October 29th, 2019

Wish allowed my wife's account to be hacked. The person changed the email address on the account and charged over $500. There was never any notification from Wish that changes were being made until it was too late. Wish's security is terrible. Attached are pictures of the messages received regarding the fraudulent purchase

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jason. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user rogera429
Ohio
1 review
0 helpful votes
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January 18th, 2023

I'd give Wish 1 star, but to be fair I have received decent items with tempered expectations. Where Wish failed miserably is in their product support. They claim to offer a 30-day guarantee of satisfaction, but when I initiated a claim online the day I received glasses with interchangeable lenses that don't fit the frame the product support representative basically stalled for weeks with unnecessary questions and "holiday" delays only to tell me right before the 30-day mark that they don't think there is a problem despite sending 5 pictures that clearly show the problem on a $50 item. Buyer beware.

Tip for consumers:
Read product descriptions carefully. What isn't said is often more important than what is said. If a smart watch description does not mention touch screen, then expect that it is limited to button function. Also, keep your expectations within reason. A lot of items are more for show than functionality. Shipping is per item, not per order. When factoring shipping, sometimes items cost less on Amazon or other online retailers. Lastly, read the reviews.

Products used:
I've used a number of products including smart watches, video camera glasses, and blade weapons.

Service
Value
Shipping
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Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi ROGER. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user bs502
California
1 review
0 helpful votes
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October 30th, 2020

They had a deal for large 3 light outdoor solar light for $14. (With act fast count down) bought 2. They sent confirmation, correct description, but different photo of small led wall light. Sure enough after over three weeks they sent the small walk lights.

Odd that they automatically took funds from Paypal. Did not have to log in! Scary.

Filed complaint with order and attached photos with correct description title and they said they sent correct lights. After going back and forth without resolve... tried Paypal dispute and it says this transaction is not eligible!

See photos, Title is correct.

Stay away!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user xy27
Poland
1 review
0 helpful votes
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April 19th, 2021

1. Page use a lot of pc resources and lagging.
2. Can't search products without logging.
3. After registration they send TONS of spam.
4. Many spying scripts and algorithms.
5. Millions of scammers.
6. This company treats people as a idiots and whores.

Tip for consumers:
Just DON'T use it.

Products used:
Brain cancer

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user maheswaria1
Mexico
1 review
0 helpful votes
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April 7th, 2021

Wish is a total scam. The products never arrived and when requested a refund they claim the period is over! I have been requesting it more than 5 times and of course by now it is too late. DO NOT purchase anything with them! You will loose your money! They are Chinese!

Tip for consumers:
DO NOT use it!

Products used:
None, as they never arrived!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Maheswari, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Maheswari. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user amilar7
Netherlands
1 review
0 helpful votes
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December 8th, 2020

I ordered 170 cm inflatable spray water cushion summer kids on 14 May 2020. To date, i didn't receive it. I sent tons of e-mails to Wish customer service but no positive feedback. Since, it was my first ever experience with Wish i have chosen post pay method and now they are chasing me to pay the money. Their logic is very funny; according to their policy i should refund it within 30 days. But, how can i refund something if i never received? Finally, i requested to cancel my order on 22 June and according to Wish its not possible. As a customer i ended up a looser and today i paid the money for something i never received. I feel very bad and so betrayed by Wish.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Amila. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user johnh4907
Pennsylvania
1 review
0 helpful votes
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March 14th, 2021

At first glance, wish.com seems like a legitimate marketplace for bargains and unusual items. I've actually found some good gifts and clothing on the site. But the majority of the items on there are cheap Chinese crap that looks much better in the photo than it does when you get in the mail 4 months later. They are notorious for bait and switch listings... I purchased what I thought was a pressure washer, but all they sent was the nozzles. See the pictures below... I purchased what was advertised as a rug with the prince emblem. Looks Great in their photo, but the second picture shows what actually came in the mail. Some cheap thin pad with a poorly printed symbol... Completely useless piece of crap. Very shady sales practices, and zero sympathy for the customer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi John. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi John. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user jonathanm791
GB
1 review
28 helpful votes
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March 2nd, 2021
Verified purchase

I have purchased a few things from wish. It is a gamble if they end up being good or bad products. The worst thing about wish is the customer service. Basically there is none. Just automated replies. Even when you leave a message for customer service you get automated replies after a couple of days. I know this as I tried many times with different messages and got exactly the same reply which didn't solve the issue. If you do order just pray there's no problems with the product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jonathan. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user ivanam11
Germany
1 review
6 helpful votes
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September 6th, 2018

"Warning Scam" - Purchased 32 different items. All items were of extremely poor quality. One advertised 100% cotton and the item I received had a tag stating 100% Polyester! The last straw was when a store did not refund the price difference when I changed for the very same article in a smaller size, which was also cheaper, I guess it's Wish foul sense of honesty. Never again!

Thumbnail of user hemangp3
Canada
1 review
1 helpful vote
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March 3rd, 2021

This the worst online shopping place I have ever came across. I did order a couple of things from Wish in January 2021 and it's almost end of first week of March 2021 and I am still waiting for my parcel which was supposed to be delivered by 12 th of Feb. I am not even sure if they would refund my money ever. Further, when you buy anything the initial price is different and when it comes to check out the price is almost doubled then it was appealing before. They do charge shipping fee for every item independently even if you buy everything together. If you have extra money and patience of waiting for years then you should use this place to shop. Pathetic after sales services. I will Never use WISH. I am completely failing to understand why even they are running this business. Seems like a scam.

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Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Hemang! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user akbard1
GB
1 review
0 helpful votes
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July 25th, 2020

Bought three items from Wish, but only I could find one place for all the items and that was the waste bin. Quality is non existance and my External Hard Drive order came as pieces and part of electronics were missing. Please don't repeat my mistake and buy anything from this waste producer company.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Akbar. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user collynw
New York
1 review
4 helpful votes
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July 1st, 2019

I ordered a grow light for my indoor vegetable garden and when it arrived (weeks after the tracking number reported it delivered,) I opened it, plugged it in, and found that only half of the lights actually worked. Contacted the BS support "digital rep" and was told that I'm responsible for paying for return shipping. For a defective item! Unbelievable! In total, I've ordered three different items from Wish.com and all 3 were poorly constructed and all around cheap. You get what you pay for, I guess.

Thumbnail of user patd251
Wisconsin
1 review
0 helpful votes
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January 10th, 2021
Verified purchase

1) OK, I read the reviews and for clothing I know I have to order larger sizes than normal. But even when ordering clothes two sizes up they haven't fit more often than not. However, that is more about me failing to order the correct size. My real issue is #2)

#2) They use FedEx to deliver. FedEx claims it delivered though we were home all day the day the say it was delivered. Door bell never rang and I checked multiple times. No photo indicating they actually delivered nor delivered to correct address. FedEx system just says to contact Seller. Wish says nothing they can do because FedEx says it was delivered. If FedEx is going to suck this badly, Wish should use a different carrier.

Tip for consumers:
Order two sizes up and a minimum. Sometimes even that is not enough.

Products used:
Pants and shirts were too small. Boot and shorts were OK.

Service
Value
Shipping
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Pat. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user harryg88
GB
2 reviews
5 helpful votes
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July 4th, 2023

As the title. Do yourself a favour and order from Amazon or somewhere else that will actually provide you a product that works or at least some customer service. Don't get fooled by the pricing, it's all the cheapest of Chinese junk and you'll regret it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Harry, we're here to help! We'd like to learn more and to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user ginab347
Florida
1 review
34 helpful votes
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January 12th, 2021

If you buys clothing or shoes makes sure its cheap enough to just donate, you will not get a refund if it doesn't fit. The ONLY way you will recoup your cost is if they send the completely wrong item or you don't receive it at all. I no longer shop there because every article of clothing doesn't fit and the description only loosely matches what you receive in the mail. You'll save money in the long run buying from somewhere else.

Tip for consumers:
don't buy clothing unless you are Asian size or you can afford to give it away.

Products used:
none, too small

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Gina, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user miken702
South Africa
1 review
0 helpful votes
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March 14th, 2021
Verified purchase

Noting I can say that hasn't been mentioned in the thousands of complaints here already. It looks good on the surface and you may get lucky like some buyers but you probably have as much chance of having a good purchase experience as winning the lottery. So good luck if you bother trying.

Tip for consumers:
Don’t use this company even though the prices seem sooooo good. Even the free stuff will cost you dearly in the end.

Products used:
One of the electronics arrived and it works OK so far. The rest haven’t arrived.

Service
Shipping
Returns
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Mike. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user ahliange
South Africa
1 review
0 helpful votes
  • Send Message
December 15th, 2021
Verified purchase

I've placed orders of a few products in July of 2021, and paid for them. To this moment, December of 2021, I still haven't received my paid items. They appear to have been shipped on their status in my account. But when I track them with the provided tracking numbers, they do not exist. I replied to one of the ads emails Wish sends to my inbox, asking what's happening. But there's no response.
I had hoped to be a regular customer of Wish. But now, I have my doubts.

I even asked for refund on the support site in my account. And yet, I was told that my items are now outside of the 30 days refund period. Is it my fault that I haven't received my purchased products?

Verily, I will not recommend Wish to anyone. I've purchased online before with Amazon, Takealot... I've never experienced such a thing.

Wish sucks. And as far as its name, it's where your wishes will be deemed and not be fulfilled.

They clearly do not value their customers.

Tip for consumers:
Never support Wish. Supporting Wish is like giving your last gold to a thief whose purpose was to steal it from you anyway.

Products used:
None, because I received neither out of everything that I ordered with Wish.

Service
Value
Shipping
Returns
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ah-Liang. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user samanthad217
GB
1 review
0 helpful votes
  • Send Message
August 11th, 2020

Double hammock advertised with metal
Stand very clearly states but just a cheap canvas arrived and support useless stating it doesn't come with stand even though canvas alone sold on site for £12 and I paid £48. They expect me to pay return postage for a refund less postage!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Samantha, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user markm2214
Canada
1 review
2 helpful votes
  • Send Message
June 17th, 2020

I did a lot of bidding on the 1$+1$ shipping items to find out if the company is legit. I did win a watch but they charged my 14$+16$ shipping. It took a few months for delivery, which is to be expected if it were free delivery... The product box is damaged so I cannot give it as a gift. Customer service refuses to refund the shipping cost. They claim that if the product is not damaged, no refund will be issued. Then why charge me more for shipping than for the item. I had to open a ticket with them 3 times before getting a reasonable answer. They are indeed a scam, at least when it comes to the 1$ items and customer service. Never had issues with AliExpress or Amazon or any other online shop I have used. They have decent product selection but engage in fraudulent activities.

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Mark! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user katyj33
Illinois
1 review
1 helpful vote
  • Send Message
February 6th, 2021

Wish.com took my money and sent no product. I've been trying for 6 months to get my money back but they don't answer emails and they don't have a phone number to call. Shame on me I didn't read the reviews first. Frustrating being belief!

Tip for consumers:
Do not use wish.com there's no phone number and they don't respond to emails

Products used:
Never recieved

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Katy! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user georged605
Michigan
1 review
0 helpful votes
  • Send Message
December 23rd, 2020

TrueType the poorest quality and smallest rhizomes I've ever seen. I am sure these will not make it through the winter. I would never order anything from this company again. This whole order has been a waste of time and money.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi George. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user khurrama9
Canada
1 review
193 helpful votes
  • Send Message
June 14th, 2020

These people first mention before placing orders that they are delivering in your city. Then they will charge you delivery fee as much as the product itself. When the delivery date comes they will just change the delivery date without any notice and cherry on the top there is no way of contacting them. They are just a scam. Not ordering anything from now on and i suggest please don't waste your money.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Khurram. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user debbiec357
North Carolina
2 reviews
1 helpful vote
  • Send Message
February 9th, 2021
Verified purchase

We literally tried cancelling something right after we ordered something and could not. You get an automated message stating that the order has already begun processing and cannot be cancelled. Yet, isn't be shipped until a MONTH Later. Total Scam. Then all you get is a virtual assistant with form responses and literally cannot reach a person for help with an order. Don't waste your time. Once you order through them you cannot cancel and will have to pay shipping each way which is how they keep you from returning anything. You will be stuck with whatever you order as soon as you hit enter with no way to reach anyone

Tip for consumers:
Make sure you really want whatever you order b/c you will not be able to cancel even immediately following an order & you literally cannot reach a person (virtual assistant only) Bought a sign that immediately could not be cancelled.Then they charge shipping so w/ the amount you loose in shipping costs you get stuck w/ a product you immediately cannot cancel that they ship a month later! U cant reach a person at all only a virtual assistant that gives you a form response & no help at all.

Products used:
Bought a sign that immediately could not be cancelled. Then they charge shipping so with the amount you loose in shipping costs you get stuck with a product you immediately tried cancelling that they ship a month later!

Service
Shipping
Returns
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Debbie, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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