Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.
This company responds to reviews on average within 3 days
Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores
I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles
Wish.com is nothing but a scam. Prices look great, but when you go to order, they increase, then they will charge you delivery fee as much as the product itself. When the delivery date comes they will just change the delivery date without any notice and cherry on the top there is no way of contacting them. No live support whatsoever, their chat bot sucks. When you finally get a refund 6 months later, if you still care, it is... you guessed it a store credit, not a refund at all. They are just a scam. Not ordering anything from now on and i suggest please don't waste your money.
I bought items at a size larger than i needed in case they were too small on arrival. Turns out they were still too small despite having the larger size tag. They made me take photos of the clothes and the tags then closed the case saying they had fulfilled my order correctly. Never ever ever use this company
Tip for consumers:
Don't ever buy from wish.com
Products used:
Jacket, capri pants, vest, blouse
Hi Cinds. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
Hi Cinds. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
They hardly ever send things when there supposed to. They can take ur money but not return it. And I love how it says have you received an item u put no and it says sorry pasted the 30 days so no refund when the tracking clearly says it's still in China. Might as well just burn ur money
Cheap Chinese crap that took 2.5 months to arrive. Customer service is run by computer-generated responses that provide no useful information and you very quickly exhaust their inventory of canned responses. They pushed back the estimated delivery date for one month in order to avoid cancellation of my order that was "in transit". Customer service representative will ask you to wait until 30 days after the estimated delivery date to request a refund when the website states that refund requests must be made within 30 days of the estimated delivery date. I suppose this is one method to avoid processing refunds. I can't decide if it's fraud or complete ignorance. I would try to return this crap product, but I'm sick of these people and it would probably be faster to bury it in the backyard and wait for it to decompose.
Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
You got to be joking with this one. Really? Wish? They just copied AliExpress marketplace. So what's the point of doing this? Anyway I tried to order few items, quality is just terrible. I would give 2, but I'll give plus one for commercials that they make
Beware of wish. I ordered on two separate occasions and have not received anything. When it's supposed to arrive on the expected date, it's pushes it back a week sometime two. I'd rather pay a crazy shipping fee from amazon then get ripped off and partly refunded from WISH. When you call no one answers. When you email they always email you back the same thing repeatedly... as if they just copied and pasted it. Scam scam scam please beware and don't shop here. I live in Canada for those reviewing this. Don't waste your hard earned money on some overseas scam. They take your money and you don't get $#*!. I've read reviews on this place and people say if you get the item it's not what you ordered.
I love shopping in the wish app. Wide variety cheap prices and good quality. Only down fall is you don't always get exactly what you order and sometimes you don't get the item at all.it takes about a moth to get here because it comes from china.
I received notification my item was delivered, when in truth it was never delivered. I was told to give couple more days by wish customers service. Second item same situation. Now I am asking to cancelling all my orders and give me my money back, as I did not receive anything ( I suspect I will not receive anything at all from my orders). So they are just dragging time, saying check your local post offices, give couple of days more. This site is not to be trusted. Do not shop with Wish - ever!
I ordered on line from wish and for 4.95 it cost 5.00 postage.on my small order they took 107.00 out of my bank. I asked to give me a refund and no answer. I guess I will have to talk to the bank.It is one Big Scam.
Tip for consumers:
DON'T BUY FROM THEM!!!
Products used:
Blouse tops.
We're here to help, Shirley! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
Do NOT order from wish. It's been almost 3 months & all my stuff still isn't here. & they keep pushing back the date that's it's supposed to get here. I got 1 item last week and it was broke. & they take forever to email back.
Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
Cheap and arrives on time and if something is wrong they take action right away. Unlike some other sites. I do quite a bit of shopping online I tried few websites but i still have refunds that i am waiting for but here they do it fast.
I ordered several things and thought I got a few good deals but when I checked my credit card I found that I was overcharged. Then all the items that were a good deal suddenly became unavailable. This is very close to bait and switch sales techniques and I find them very dishonest! Check carefully what they are charging you if you choose to go ahead and deal with this company
Hi Susan. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
I did an order in June 2020 supposed to get it 15 days after, I never got it til now, they just adjust the date of delivery each time. When I try to reach customer service, the call fall no way, noone response, the call is cut. I tried to send email and no response, they are just thieves. Don, t drop your money.
Hi Sarah. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
It's a company based on the idea that people generally don't research purchases. So far I have found every item available from wish on other services that are China based at half the price if not lower. That's the reason shipping takes so long. You order from wish, they order from China companies for way less than you paid them and they just have the item shipped to you.
Basically they are charging you 100 percent or more markup just to transfer your order to a third party.
This site is not bad, but do not expect high-end items. We ordered a few necklaces and such and the quality is about the same as a store such as hot topic (jewelry). Shipping does take a long time, almost 2 months for one item, but we have received everything we have bought. Before getting upset about items not coming fast enough, realize most of these are coming from another country!
Product of the website are just absolutely trash and won't last more than few weeks. Look at the true stickers I ordered, it took them only few weeks to get like this.
Doesn't worth the wait and postage fee.
The product might sound cheap but they charge you the real price by adding up the postage fee.
And even if you order few items together they charge you seperate fee for each item.
Hi Toghrol. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I have been waiting more than 2 months for my order. I checked my account today and there is a further delay by another few days. No option to cancel the order. I think I just lost money as there is no hope for that this product will ever arrive. The site should be shot down!
We're here to help, Teresa! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.
My order was never processed. I have contacted customer support several times to no avail. I sent them proof of order and payment but all I get is an automated answer saying not enough info. I am fed up with WISH and will NEVER do business with them again.
Tip for consumers:
Terrible customer service
Products used:
Tops but never received
Hi Mary. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I ordered two identical items end of November to have by Christmas. Once I got the confirmation email telling me it would be, at least four weeks, I attempted to cancel the order via email. The response I got was that I could not cancel as the items were with the courier! Well, it's been over 4 weeks and I cannot track this order. My credit card company refunded my money, thank goodness.
I ordered about 5 different items and none of the item nor works nor, is delivered correctly. I am highly depressed with the service. I am looking to post reviews/ ratings as Zero for WISH. I got my packages after recently after about 2 months. Now that i am trying to return or refund, it says, cant return as its been more than 30 days.
The reviews / rating on WISH is totally fake
You can buy dollar store items for dollar store prices on wish, without having to go to the store. Most of the time I am happy with my purchases as they are as realistically expected, but occasionally I am disappointed. Thankfully, wish has a good refund policy, so I still think it is worth checking out.
I blame myself mostly, because I didn't look at their reviews ahead of time so that's on me. However, it doesn't give these rotten crooks at WISH.COM the right to steal, scam, trick and deceive everyone who wants to seek out a good deal on the web. I have attempted to purchase several items from them. First item I received was broken so I tried to return it but never succeeded mostly because you can't get a human on the phone, another item I received was received in working order but was very different from the picture by trick photography, third item never showed up and after playing the waiting game for 3 months, I chocked up my losses to never again give them my business.
I understand that items coming from over seas it will take a littler longer, however 3 months. This sucks! Plus, there is no mention that the warehouse is in CHINA.
BTW No customer service is available. This website is truly a waste of time!
Still waiting for items to arrive.
Hi Joy. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.
I have been tried to get my money back for 3 items i ordered... in March. They sent to wrong place. I also paid postage... its July now... still no money no refund... I keep telling you can't refund prepaid visa card...
I have deleted the app... after 5 months emails back and forth.
Items inferior they don't fully refund your money... 5 months now... very poor service think twice before you use this company
Tip for consumers:
Don't order don't use I have been trying 5 months to get money back
Products used:
It was delivered wrong place non
Hi Theresa. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!
I ordered an item from wish on 6/5/20 the item still hasn't arrived and when you go on the tracker the expected delivery time has been extended without any communication
From the seller there is No way of contacting wish apart from a useless online form which no-one replies to
Hi Ian, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.
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Hi Kirk. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!