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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user irenef32
Canada
3 reviews
3 helpful votes
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September 16th, 2017

Never had a problem getting my merchandise through them. Prompt as can be seeing as most of the stuff comes from China. Just have to read carefully because Asian sizing very small compared to Canadian sizing but they DO inform you of that on their website. Thank you

Thumbnail of user lisae523
Utah
1 review
1 helpful vote
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April 27th, 2020

Prices advertised double once you try to place an order. Or, they charge your card, hold your money for a day or two, then say SORRY that promotional price is no longer available. Don't waste your time.

Tip for consumers:
DON'T

Products used:
NONE

Service
Value
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Lisa, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user katek267
California
1 review
0 helpful votes
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January 13th, 2022
Verified purchase

I bought several pet clothing for about $50 in 2020. It took over 4-5 months for merchandise to start trickling in. I only received four out of seven articles (sizes were too small). When I contacted Customer Support about remaining items, they said shipment was delayed due to Covid. I checked later and they said Customer Support ended after 6 months and I need to contact store owner individually to check status. Never heard back from seller(s) and lost $30 worth of purchased goods. I started to get fraudulent mail delivered (hacked account?). I will not buy from them again.

Tip for consumers:
Don’t buy

Products used:
Pet clothes

Service
Value
Shipping
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Kate. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user pennyf17
Canada
1 review
3 helpful votes
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July 21st, 2017

Items did not arrive, was refunded but haven't shown on cc yet. No one to talk to. They kept changing the expected arrival date. Yes the prices are cheap but so is the merchandise. Out of 10 items ordered only 2 ever arrived and they were definitely not " as shown". Spend your you money at home. These guys are crooks.

Thumbnail of user brandyt8
Kentucky
1 review
1 helpful vote
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July 19th, 2017

I ordered several pieces at once, and 90% we're horrible fabrics, mis-aligned buttons, and all of it was 2 sizes too small. The only ones I would consider going forward are name brand items and things you would use for cosplay / dress up, as nothing was work appropriate.

Thumbnail of user brunop20
Canada
1 review
1 helpful vote
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July 18th, 2017

I ordered 7 items at once from wish and got first item within 2 weeks which seemed pretty good till I opened the package. The first item I get is broken and does not work at all, I received an other two items couple weeks later, had to get them sized but that's fine. I am still waiting for 4 other items to come and no luck... over a month gone by and starting to think I got ripped off. Another thing you can not call to speak to anyone, recording just sends you to they're crappy contact support in the app that is not helpful at all. I gave them a 1 on review because doesn't let you pick any lower. Stay away this app friends. Terrible.

Thumbnail of user jk741
New Hampshire
1 review
5 helpful votes
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March 7th, 2021

My wife was sucked in by insanely low "first customer" prices. Be real, $0.50 + $0.25 shipping, not in this world. Just read through here, read the 5 star ones, most are mixed up one-star. This place is simply bad news, try dhgate.com they have always done well with me. This place plays games: Cancel even half an hour after my wife ordered: Nope. Call your Visa, cancel the orders, don't play the long drag-out games this place will play.

Tip for consumers:
Run away! Cancel your order (hint: good luck with that)

Products used:
None, cancelled order since it's obviously mostly a scam site. I won't play games with this clown-company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user leahw20
Kentucky
2 reviews
0 helpful votes
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January 18th, 2021

I've ordered about 20 things. All but 1 has made it now since my first orders in November. I've learned-- just don't get clothing or bathing suits. Everything else has been fine. I loved the shark blanket I got my son, mascara, building toy for my son, pillow covers. Just be careful with clothes bc I have stuff that's too small for me and that was a waste of money. Yes it's coming from China and yes it will take awhile. Be ok with that and you'll be good.

Thumbnail of user cynthiar442
Georgia
1 review
1 helpful vote
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June 11th, 2020

I'm only giving one star because I have to, in order to write a review. I placed several orders totaling around $50.00 over two months ago. I ordered dog clothing and still have not received it. The date keeps changing and the package is still in China. I have sent 4 emails through customer support and have never gotten a return response. They claim they will contact you within three days LIARS! Cannot get a phone number for them either. They do this in order to avoid giving refunds. Horrible customer service experience I have ever had. I will absolutely NEVER order from them again. Two week delivery hmmm not on mine. If you need anything for a special occasion do not order through wish!

Tip for consumers:
If you are ordering for a special occasion DO NOT use this website! I will NEVER order from them again..

Products used:
I never received ANY of my items. I keep getting ignored through email and online chat is a robot preprogrammed. No option to request a refund. I completely give them zero stars on all of the above questions.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Cynthia. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user cheric15
Canada
1 review
3 helpful votes
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December 16th, 2016

Worst first time online shopping experience ever! Waiting on $100 worth of stuff. I keep being refunded as my package is lost in transit. Over it, went out today and bought the one thing I ordered as my kids asked santa for it. I thought score, they saw sucker. I really hope I get all my money back or the items. I just hope it's not a credit card scam.

Thumbnail of user dawnw301
Illinois
1 review
31 helpful votes
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June 21st, 2020

I am more than 2 months and 15 emails into trying to get a full refund for a purchase that NEVER arrived. There is NO phone support for customer service. All done through automated response that goes in loops. Emails are also mostly automated. DO NOT BUY from this company. If you have a problem you have very few options. All items are imported from oversees on slow boats... beware!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Dawn. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user javaughnl
Oregon
7 reviews
58 helpful votes
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November 14th, 2018

I've ordered everything from jewelry to electronics and the only problem (which was just my ordering an incorrect size) was resolved within 5 hours of informing Wish about it. I don't think I would take a chance on something extraordinarily pricey, such as a laptop, but for everyday items such as trinkets, jewelry, home decor or chargers, Wish is my go to place! Yes Virginia, there is a Santa Claus!

Thumbnail of user tricial106
Cyprus
3 reviews
0 helpful votes
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February 11th, 2023

Great shopping. Men's clothing and accessories from all major brands are available. They always have sales and have courteous, informed employees. I'll keep purchasing here because I've never been disappointed.

Thumbnail of user colem203
Oklahoma
1 review
3 helpful votes
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February 16th, 2017

I have ordered a lot on wish and many different times. Yes it takes a couple weeks to get in but I have been satisfied with ever last thing I have ordered. Electronics, clothes, sunglasses, car stickers, smoking utensils, etc. For the price you just can't complain. All these bad reviews don't make sense to me

Thumbnail of user terryg293
GB
1 review
0 helpful votes
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July 20th, 2020

I ordered some lights from Wish. Good price and date of arrival was early June. Nothing came despite stating that the item has despatched. Then on checking my original confirmation email the arrival time has been moved to mid July, and now to October. I tried to contact their customer service which is non existent and faced with a bot stating that as it is not delivery date yet, be patient. They just keep moving the date, never arriving. There are no products just a scam, and there is no one to contact either by messaging, chat, email, phone etc. Just give them your money and that's it. And now you are also subject to their spam selling emails about 5 or 6 a day each and every day. Products look good and cheap. Of course they can be cheap, as you just pay them, and get nothing. Avoid like the plague!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Terry, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user emilye31
Canada
2 reviews
6 helpful votes
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April 10th, 2017

I knew this sites shipping took longer than any reputable site, but really... It has been over 60 days since I placed an order and I have received only half of the products. No customer support team, just a bunch of looping questions and a comment box that takes 2-3 business days to get back to you. What a joke.

Thumbnail of user maureenp113
South Africa
1 review
2 helpful votes
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July 30th, 2020

I ordered some cotton gloves end June to protect my hands as have eczema. Got an email thanking me for my payment, then nothing. I now, at end July, find the gloves will be delivered end October, having originally been given a lead time of six weeks. So, FOUR months lead time! The support service is non existent so I cannot cancel or complain. This company stands out from the crowd for pure arrogance. Service levels are zero. I will not be using them again.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Maureen. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user matthewp465
Washington
1 review
0 helpful votes
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August 16th, 2020

I've bought things... they always take forever, quality is CHEAP... most recent order I made was 6 months ago. I don't own anything currently in working order that I bought from there. Everything falls apart and you put $50 of items in your cart and shipping cost $45... not a good deal

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Matthew. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user leontiens1
California
2 reviews
9 helpful votes
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December 22nd, 2015

My daughter wanted to buy a bunch of items from wish.com. After reading all the reviews we decided to try it with 3 smaller orders first. The website is easy to navigate and the deals are amazing! The first item arrived sooner than expected. The other 2 items arrived at the same day a week later. I didn't keep track how long it exactly took since we were not in a hurry, but it was around 14-21 days. This is what the website states very clearly. The items came straight from China, most likely from different manufacturers, although it could be the same warehouse too since the packaging was very similar. The quality is exactly as you can expect for the price.
We will order more from them when not in a hurry.

Value
Shipping
Quality
Thumbnail of user davew120
Nebraska
1 review
7 helpful votes
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March 14th, 2017

Orders take a very long time to receive but their refund policy is 30 days. After not receiving my items and choosing to wait because their tracking said the items were "on the way", I finally gave up and requested a refund. The response from wish was that "I" waited too long so they would be keeping my money and sending me nothing! This company will rip you off! Beware!

Thumbnail of user leahg11
New York
1 review
4 helpful votes
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May 4th, 2015

Ive bought a few things from wish, remember to always look at the reviews of the product.
Sometimes cheap and great material! And sometimes really cheap and terrible material!
So it depends on the item it is. It does take a very long time for your item to be delivered.
20-30 days.
If you dont have patience then i do not recommend this website.
Other than that its got some pretty awesome deals!

Thumbnail of user erickt22
Poland
1 review
0 helpful votes
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September 25th, 2020

I've never received my order, tracking package number is fake and there is no possibility to contact client service!
Absolutely horrible experience!
Definitely not recommended to buy anything from wish

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Erick. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user nutmegz
California
1 review
0 helpful votes
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February 25th, 2018
Verified purchase

Most vendors are reliable and produce pleasing results. Although I've had some less than glorious experiences every now and then, the last 3+ years as a customer on Wish have been overall worth it. From art and school supplies to trendy outfits and skin care products to duvet covers and kitchen appliances, Wish has it all!

Thumbnail of user catharines2
Canada
1 review
4 helpful votes
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May 25th, 2017

I ordered 98 days ago. The items that I ordered were for an event that is long past. This isn't your normal site. There is no customer support to call. Everything is by email with no person. Completely automated. They just keep advising you to download the app and click on buttons. I have clicked multiple times on each individual item not received and although it leaves the impression that a solution is imminent the satisfaction of pressing buttons is no longer fulfilling. I really believe that the positive reviews about this company have been written by their staff. Don't get sucked in...

Thumbnail of user kristenh283
California
1 review
3 helpful votes
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October 9th, 2021

I was reluctant to buy from Wish but they had a hard to find replacement for my favorite sunglasses that broke. This was not a discount item. It was sold on wish at full retail price of
$ 99.00 What I paid 5 years ago. I searched hi and low for the sunglasses and wish had them and nobody else to I rolled the dice. The glasses showed up in 4 days after a 1-2 week delivery promise and the glasses were perfect. Ralph Lauren polo with grey lenses not green. Green was readily available from multiple vendors, but not grey. I am more than thrilled. Wish has a shady reputation but this time they delivered what I ordered early and in perfect condition.

Products used:
Sunglasses

Service
Value
Shipping
Quality

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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