• Bookmark

    Wish

Wish

Write a Review

Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
See all photos
How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

See positive reviews
Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

See critical reviews

Reviews (8,287)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user claireb236
Washington
1 review
0 helpful votes
  • Send Message
November 8th, 2020

I have received some things from Wish after a long wait and others not at all. I'm done. Good luck. The customer service is horrible and after telling you to wait, sending you in circles if item still has not come, writing nearly every day! I was then told it was too late for a refund! PayPal is now working on my claim...

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Claire. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user janicel352
Washington
1 review
0 helpful votes
  • Send Message
February 4th, 2021

Would give a zero if possible. They haven't sent anything. Nobody is answering the emails/ phone or live chat. Worst than a scam. I never had an issue like this were they have charged me for the wrong item and have zero accountability. Is the worst customer service ever... in fact it looks like they don't even have a customer service. I have reached out to my back on this and the bank is taking forever to solve the issue. Wish is a ripe off, Please avoid ordering from them.On February 16,2021 I order 7 pair of boots Wish posted. 05 cent along with other items at checkout it
Was $ 89.46 they emailed me $379.26 this is not the price I have agreed upon. The bank is saying I gave them authorization to charge my card, but I am disputing the charges, I must add have not received anything yet! Stay away if you want to keep your money...

Tip for consumers:
Beware this is a scam......

Products used:
Nothing was ship has of yet!I I requested a full refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Janice. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user mabelrodel
Louisiana
1 review
0 helpful votes
  • Send Message
March 6th, 2021

Wish.com has no phone number and apparently no live person handling Comfort customer service. I've been trying to reset my password for several weeks, I never received an email that will let me do that, and I cannot get any response from wish.com other than the same automatically generated email telling me to do what I've been doing. I can only conclude there's no one at home. My order is several days overdue and if it does not arrive within a week I'm going to contact my credit card company, the FTC and my local authorities.

Service
Shipping
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Mabelrode. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user mardyc
California
1 review
0 helpful votes
  • Send Message
May 5th, 2021
Verified purchase

Wish is a great site for teachers of young children. So much to choose from at good prices. My only
Suggestion would be to have sellers list sizes of items in both metric and standard units for us ignorant Americans who buy a lot of your products.

Thumbnail of user deaunr
Texas
2 reviews
0 helpful votes
  • Send Message
June 15th, 2018
Verified purchase

Wish falsifies product description. Orders do not arrive on time. You don't get the items ordered. Product material is cheap and damaged when received. Also they put personal info such as your phone # on the outside of package, which is unprofessional.

Thumbnail of user sheilac39
Illinois
1 review
2 helpful votes
  • Send Message
January 13th, 2017

If it seems to good to be true! It is nothing like sweatshirt material I ordered paper thin different neck line. China you should be ashamed sending packages and switching shipping prices on a daily basis.

Thumbnail of user annem289
Illinois
1 review
2 helpful votes
  • Send Message
June 14th, 2018
Verified purchase

I cannot express to you how much Wish sucks! I've been a customer for over a year, but no more. They put up nice items, and then miraculously it's changed, or it just "gets lost". They do give refunds, but that's not the point. Or they will say, we're sorry the item doesn't match what you got.
I have gotten stuff I didn't order. And when corresponding with them. It's canned replies. It's never a real person. This I know for a fact. I could go on, but I won't.

Thumbnail of user deborahn214
Florida
3 reviews
1 helpful vote
  • Send Message
June 26th, 2020

This wish app is garbage. I have been waiting for my stuff upwards of over 2 months. This is ridiculous and I would not suggest any body to order from wish. Unless you wanna wait forever! They tell you one thing about when it's going to ship and then they keep changing and Moving the delivery date forward! That pisses Me off!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Deborah. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user cristinar62
Virginia
1 review
1 helpful vote
  • Send Message
July 3rd, 2020

The website wish.com is a scam. First, in April, I purchased 4 items and to this day I'm waiting for it. Every time I go online to track the items, the delivery date is moved to two weeks later. As of today (7/3/20), all items show to be stuck in China. Second, they don't have a customer service. The phone number leads you to a recording instructing you to go through their website. When you get there, it's an automated system that shoots answers based on what you answer. You never speak to a real person. Third, they don't refund your money if the item has already shipped. If this is the case, they refund the shipping amount only.

Tip for consumers:
Do not use Wish.com. It's scam! They will take your money but never send you the items.

Products used:
None, never received them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Cristina, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user julied294
Canada
2 reviews
3 helpful votes
  • Send Message
October 28th, 2019

You never know which items you will receive, or when, lots of items don't reach me so they refund but I ordered because I wanted those items very stressful to contact wish as you never get to speak to someone and when they do email back, they are uneducated about the simplest questions about my orders. I end up having to email again with still no reasonable response. I get told that shippers don't always get the proper tracking numbers. Very unprofessional and with all the mail thefts I will not be ordering from wish any longer. Shipping is always more then the item so, in my opinion this is a gimmick for some of wishes stores to make interest on our money without sending the product. Over a month later you get a refund.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Julie. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user goonloongl
Virginia
1 review
15 helpful votes
  • Send Message
July 4th, 2021
Verified purchase

There are times the items are DOA. Once I bought a smart watch which needs to be charged every day. Plus the readings are inaccurate.

On two occasions I ordered a tablet but ear plugs were shipped. Obviously delivery does not match the product description.

Upon the last fiasco, I complained but ended up being blocked. The excuse: I had abused their return system. I am convicted when the numerous faults were with the retailers. Upon appeal the block was removed. Now Wish wants my picture ID. Nope I am not shopping thru Wish anymore.

Tip for consumers:
Make sure item description is what you want. The writeups have poor English and can be misleading. Have screen capture of product description, used as proof of what was advertised.

Products used:
Wires, solar lites, shirts, electronics, security cams, SD or tf cards, USB drives, power adapters, shoss

Service
Value
Shipping
Returns
Quality
Thumbnail of user barbarai414
Wisconsin
1 review
15 helpful votes
  • Send Message
July 1st, 2021

I paid and was sent the wrong merchandise. Their "Support Help gives you 4 choices one of which is Nevermind. You cannot talk to an actual person. I sent dozens of emails and pictures. After each I got a "Sorry" response, they acted like they had never heard from me before and put me back in the computer loop. I truly believe they dragged it out to pass the return deadline
I am stuck with, two- yes they sent it twice-ugly wrong items that they will not refund. DO NOT SHOP HERE.

Tip for consumers:
If you buy from WISH plan on no refunds, even if THEY send the wrong item.

Products used:
Did not use. Unsuitable design sent and they would not refund.

Service
Value
Shipping
Returns
Thumbnail of user seanb253
Canada
1 review
19 helpful votes
  • Send Message
January 7th, 2020

You will spend most of your time chasing refunds.
Out of 40 orders, over 4 months trying to make the most of the app and seemingly great deals only 4 arrived and not all of my refunds came through.
Now wish support are not helping at all.
This is an app that makes it very very easy to spend money and receive nothing in return.

Tip for consumers:
Don’t use this site. It’s not worth the hassle. The price is set so low to make you put up with the low service and quality.

Products used:
Solar charger, underwear, hinges

Service
Value
Shipping
Returns
Quality
Thumbnail of user dawnm535
Michigan
1 review
28 helpful votes
  • Send Message
February 11th, 2020

Ordered a month ago. Three small things shipping was way off the charts, more expensive than items themselves. All being shipped separately. According to their own site, the items are still sitting in China. Tried to cancel order, told it was already paid for and being processed to ship. Lies, still in China. Site says they'll be here by March 22 and later. What a crock! Going to delete the app after this and close out my credit card I used to be safe. I'll stick to Amazon.

Thumbnail of user lindseyb36
New York
2 reviews
4 helpful votes
  • Send Message
August 5th, 2017

This sales app is such a bad thing in every aspect. They will list one price, then charge you another at checkout. I had them charge me DOUBLE the listed price, then when I asked, they claimed it was the color I picked out. Then another customer rep said it was due to my ordering an XL! They made excuses, blamed me for the bait and switch, illegal, as we all know from economics in high school! Then the jacket I was charged double for didn't even zip right. Ad said "lined jacket" and it came with these little inserts! Awful people in customer service, I will never do business with them again, and I've heard that from many people. Awful!

Thumbnail of user lynneb16
Texas
1 review
4 helpful votes
  • Send Message
September 30th, 2015

Waste of money no matter if you spent $1 or more, things ship from China and are cheap. I'm still waiting for my order and it has been 6 weeks and it is not here yet. I ordered decorating tips and sleeves, the sleeves arrived and when I used them, the split, leaving me with a hand full of frosting, cake none. Next time I will just go to Michaels... can't wait to see if the tips ever make it.

Thumbnail of user bridgetk10
Kentucky
1 review
0 helpful votes
  • Send Message
January 14th, 2018
Verified purchase

Don't get me wrong I DO like using wish. However some things could make it better, like the shipping. I feel that if you are ordering more than one item from a store that you should be able to save some on shipping. Many times i find myself paying just as much or more for shipping that the actual cost of the products purchased. I also have had on a few occasions, items that never arrive. That being said, customer service has always been a pleasure to work with and have gladly refunded the purchase.

Thumbnail of user cc752
New York
1 review
15 helpful votes
  • Send Message
January 24th, 2022

To put a very long story short, I bought a leotard from them. It was too small. I returned it using the shipping label they sent me. It's four months later, I haven't received a refund, and their customer service reps keep ghosting me. They obviously don't know how to solve the problem, so they keep not answering my request for my money back. Stay far away from this scam. Order directly from AliExpress, Amazon, anywhere else. Don't touch Wish.com

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user lynnec27
GB
1 review
5 helpful votes
  • Send Message
December 7th, 2016

Do not order anything from this company because if you need to return it getting a refund is impossible. Like others have already said it's a total scam. I must have sent 15 emails and they always end respond with another question. I realise now I am never going to get my refund - just want to warn others.

Thumbnail of user nikkih23
GB
1 review
6 helpful votes
  • Send Message
January 22nd, 2016

I ordered several items, a couple have arrived, from CHINA, awaiting others. They are so incredibly awful, badly made and with appallingly cheap material, I can do nothing with them except pack them straight off to a charity shop. Buyers beware!

Thumbnail of user annelia2
Netherlands
7 reviews
1 helpful vote
  • Send Message
February 25th, 2023

Wish Online is a website that sells clothes and accessories for women. It has a large selection of different items from various brands, such as dresses, tops, shoes, and more. The website has an easy-to-use interface that allows you to easily browse through their clothing collection.

Thumbnail of user brianb2410
Ohio
1 review
0 helpful votes
  • Send Message
April 17th, 2021

I only recently started shipping here, u bought many things at good prices but they mis advertise all the time and nothing shows up in time. Then they'll change ur delivery date. My daughter's birthday was ruined, none of her presents or decorations showed up in time and I ordered them 2 months ahead of her b day

Tip for consumers:
Just don't use wish UNLESS U HAVE ATLEAST 8 WEEKS, PAY ATTENTION, TAKE PICS OF THE DELIVERY DATE BECAUSE U BET U IT WON'T BE THERE WHEN YOU EXPECT IT AND THEY WILL CHANGE UR DATE

Products used:
Ended up not using any decorations, daughter's 3rd birthday was ruined. U know, I'd if my stuff is late, but when I ordered stuff for my daughter's bday, I expect it to b there In time! I ordered it with plenty of time. And THEY ONLY GIVE U A REFUND IF UR STUFF US MORE THAN 11 DAYS LATE. IN TOP OF THE ALREADY WEEKS OR MONTHS YOU HAVE ALREADY BEEN TOLD TO WAIT

Service
Value
Shipping
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Brian, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user vibushank
Canada
1 review
0 helpful votes
  • Send Message
June 17th, 2020

Beware - ordered flower seeds 2 months ago, it's not here. They kept changing the delivery dates. No help with customer service department. You can't speak with a person directly. They had took the money and no product or refund. June 2020

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Vibushan. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user loisl63
Canada
1 review
1 helpful vote
  • Send Message
October 22nd, 2019

I was sent this item and it it defective - - the only way you can contact them it through an email and it is there prerogative as to when they will get back to. Customer service is very poor - lots of fake discounts - buyer beware - the worst customer service I have ever dealt with

Thumbnail of user lawrences46
Illinois
1 review
3 helpful votes
  • Send Message
February 21st, 2017

I've recently bought numerous shirts, sweaters and pants. Unfortunately I spent over 100 at once and I received the clothing and I can't believe how cheap it was all made. Horrible! Similar to cloth made of toilette paper!
Never Again! "You get what you pay for".

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shopping Made Fun. Join over 300 million others that have made their shopping more smart, fun, and rewarding.

Company Representative

Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

How do I know I can trust these reviews about Wish?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Wish?