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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user kayew23
Arizona
5 reviews
0 helpful votes
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June 10th, 2020

This company has no phone contact and has taken my money, delivering no merchandise for nearly 4 months. Their automated system does not really allow customers to get information and is beyond time consuming without results. They informed me I would received a refund that was never received. They don't contact you, or have any way you can contact them and get your problem resolved... then tell you you've exceeded the time limit on the order they were supposed to deliver. If there was ever an exploitative company... this is it! There is an office based in America that won't take phone calls. I lost nearly $75.00 in orders that were never received and paid for!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Kaye. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user toddz29
Nebraska
1 review
0 helpful votes
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June 15th, 2020

If they can't realistically estimate delivery dates, and state that your order has been delivered when it hasn't, have no way to contact them except by a sham of a internet contact and will not respond to a request for a refund for an item not received, then they should be shut down for business in the US. This has been an awful experience for my sons' first purchase online for items to start a new hobby. Basically, Wish has robbed my sons' of their hard earned money. Be a part of the solution and don't buy anything from them, so they are forced to go out of business. Their products are all poor-quality, cheap junk anyway, save yourselves the grief and shop elsewhere or gamble with losing your money and receiving nothing but a message saying your order has been delivered. Disappointment and regret that's what to expect from Wish.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user bonitav
Wisconsin
2 reviews
5 helpful votes
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May 16th, 2017

Subscribed and got one free makeup sponge for 1$ postage. DEAL? Almost everything I put in my cart went up in price from the advertised price or postage was so high it could no longer be considered a deal. When contacting the company they indicated sellers can charge more for different sizes or colors but I checked out all the colors and sizes of numerous clothing items and all options were increased! Scam! I plan on filing a consumer protection complaint.

Thumbnail of user walterm247
Germany
1 review
1 helpful vote
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July 31st, 2020

Plain fraud!
Super cheap offers will be cancelled immediately in the hope that other orders will remain. Deleting an account is not possible, because the "security code" is always sent after it expires.
Hands off!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Walter. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user karenb290
Canada
4 reviews
11 helpful votes
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September 13th, 2018

I've ordered many times from Wish who use Merchants that provide the products from many different Eastern Asian Countries.
They use Very cheap shipping companies that will mail for as cheap as possible. I usually only receive half or less, of the items that I have ordered.
I must say they are good at Refunding after the expected date of arrival has past. They also tell you that you can keep these items if they still arrive to your house. Very few ever still arrive.
It just that your money sat out there for a month and time wasted in ordering.

Thumbnail of user doryd1
New York
1 review
6 helpful votes
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February 3rd, 2016

So I don't know how Wish seems to mess up so many orders... I've never had a problem with them. The first time I only ordered one thing because I was very skeptical. It was a shirt with an alternative looking Disney princess on it. I loved it and I still do! It is awesome quality! So then I bought more things. I think I've made around 10 orders on this app and each one, although receiving different packaging per item (sent from different companies) and coming at different times and taking a long time to be delivered (understandable considering it's all the way from China), upon opening, were great! I ordered one electronic item (a galaxy/star thing that looks pretty when turned on... overall 4.5 out of 5 stars because it was slightly bad quality... just slightly) and everything else was clothing.

Thumbnail of user sandyl40
North Carolina
1 review
12 helpful votes
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December 24th, 2015

First remember you are ordering out of states. Shipping from Asian countries can be very slow. It took me several weeks to get my item. I knew this would be the case before I ordered. I ordered an adorable knitted heading covering that looked like a fox for my child. It arrived just in time for Christmas. I planned it that way. It was very inexpensive because having someone knit this would have been around 30.00 I purchased it shipping and all for 11.00 which is a huge savings. I am very please with my purchase and I'll purchase from the site again.

Thumbnail of user manasic
New York
1 review
0 helpful votes
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July 24th, 2021

Terrible service, even worst return policy, do not... buy anything. It takes forever for things to come, return process is a complete nightmare, connecting with customer service is impossible. Stay far away from this site

Tip for consumers:
DO NOT BUY FROM THIS SITE! IT IS A SCAM!

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Manasi. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user sisix1
Canada
1 review
1 helpful vote
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September 19th, 2020

I've purchased a pair of shoes in March, 2020. It's been over 6 months now, I still haven't received my shoes yet. Every time I try to reach out to their customer service on the app, the answer seems responded by the artificial intelligence algorithm, not an actual person. It's a very frustrating situation that I am afraid if I ever got my shoes. Don't waste your money on Wish

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Sisi. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user martind282
Nevada
5 reviews
1 helpful vote
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September 19th, 2020

Bought a pair for the second time since the first never arrived, got my money back tried again, this time the delivery date kept being moved up, I dont believe the product was ever shipped. Ive stopped buying on the site, its just a Chinese scam, taking our money for products that they never ship. Beware its your loss and there gain.
Oh and try and get a refund... this is 4 months now
Keep clear

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Martin. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user christopherh107
South Carolina
2 reviews
0 helpful votes
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August 30th, 2017

I had my doubts about this app when I saw the prices of several of their items. I've only placed a single order... won't do it again. I ordered a pair of shoes... came in crushed, in spite of the lousy bubble-wrap job. Although I ordered a size 10, I got something much closer to a size 8... no way they'll fit. Considering how long it took to get them, I don't see much point in trying to return them. If an item is going to ship from a foreign country that sizes their items differently than Americans... the ad should SAY SO!

Thumbnail of user al333
Canada
1 review
0 helpful votes
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December 28th, 2020

I have not bought from Wish for a long time & won't, however I want to warn ANYONE not to waste your money on them. It took months to receive about half I ordered and it got tossed in the garbage. The site is a bait and switch saying something is $3.00 but shows as $35.00 on the cart. Not only that they charge exorbitant rates for shipping. Good luck returning or getting refunds. Stay away, far far away from this cheap even for China, very cheap products, if you even get anything delivered. Save your time & money.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user suef45
North Carolina
1 review
5 helpful votes
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February 25th, 2018

Everything comes from China. Shipping rates and time is ridiculous. You don't get the shipping rate till you you pick the item and pay. Ordered 4 items 2 months ago. I have received 2 items so far. They are cheap and it is just not worth it. They send you emails stating your items may be a little late and asking if you got it yet? They don; t even know because it's coming from CHINA! Now way to track it or get in touch with customer service. It's on a very gray line of being a scam in my book!

Thumbnail of user samy144
Singapore
1 review
0 helpful votes
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February 23rd, 2018
Verified purchase

I bought something but what arrived was of a quality inferior to that shown on the Wish site. I took a photo and reached out to Wish who promptly gave me a refund; no questions asked.
You have earned my confidence and trust. I will keep coming back and introduce friends.
Well done Wish!
Only qualm I have, however, is your delivery time, which is longer than most other sites.

Thumbnail of user vickig19
Texas
1 review
0 helpful votes
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February 23rd, 2018
Verified purchase

I'm so glad I found Wish. I'm usually sceptical about these online shopping sites bit Wish has great reviews and my experiences have been wonderful. Such a wide variety of items and the prices... WOW!

Thumbnail of user tabathab2
Alabama
1 review
2 helpful votes
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June 5th, 2018

I think Wish has some really cool clothes and i thought about buying a couple of outfits until they started popping up on my phone every 30 minutes and sometimes with music and the Wish website flashing like fluorescent dance floor. How much more annoying can you get Wish?! I never even downloaded Wish shopping page from google play store or looked Wish clothes on my phone but only on my computer. When a company has a good or even great product they will lose business if they are pushy or become beggars and if their commercials are annoying, obnoxious or lack class. Your popup ads will be your demise Wish!

Thumbnail of user alexh158
GB
1 review
2 helpful votes
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January 10th, 2017

I got sucked in and responded to a Facebook advert. On investigation after, I could have got the products for less than half the price. Now I am told it will 45-60 days until I get the products. Finally, their cancellation clause is incredible - you can't cancel an order... That is illegal under UK law but I guess as its a US site, they can do it... Oh well, you live and learn

Thumbnail of user leem636
Australia
10 reviews
10 helpful votes
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March 30th, 2022

Don't bother with purchasing from these guys. Shady as $#*!! The last time i ordered, which was my first time, i never got my order! Excuses upon excuses i got. Basically Wish IS a scam site! They SOMETIMES give people their orders, as they obviously do not want to be shut down. Its FULL of fake / false advertising / images of the product. Quality of items i have seen, from friends who bought from wish, is often very low grade, cheap plastic, and i won't even get started on electronics! Advise people, that wish is a scam site. And to spend their money elsewhere!

Service
Value
Shipping
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Lee. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user thomasa538
Texas
2 reviews
3 helpful votes
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June 10th, 2020

Ordered some replacement parts for a vacuum cleaner. Status page says "anticipating shipping this between April 24-27!" It's now mid-June. Thankfully, didn't spend a lot of money for this order, so it's almost funny how terrible their customer service is. But don't order from them.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Thomas, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user donk284
California
1 review
3 helpful votes
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March 25th, 2021

Wrong product (of lesser value) delivered twice, no response from customer service, no return address, customer have to pay for return shipping charges, customer service responds after 30 day return policy, thus keeping your money, not allowing return. Only sender address on package has scam alerts on the internet. WISH has no quality control or does not care about customer satisfaction. They don't send invoices with the packages, only proof of purchase is credit card history and account history on their website. They make it almost impossible to get refunds.

Tip for consumers:
Good luck, shipping is over than 30 days, be prepared to be very diligent if product is wrong or defective.
must act immediately and be persistent, do not wait for responses must always be in contact or refund/return period will expire, then WISH gives false infromation to misleading info to credit company when you try to have credit card company get refund for charges. Often times product on website will not be available. Absolutely can not trust WISH

Products used:
refund policy is thirty days to return but there is no return address, need to contact customer service and hope they respond before 30 days but not sure what their actually policy is since they never responded in time to return. Did not use the product becuase it was the wrong product.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Don. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user pr2672
Illinois
1 review
4 helpful votes
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March 17th, 2016

Let's be honest if you think you are going to get high-end merchandise for a few dollars your shopping on the wrong site.:-) However, for 2 or 3 dollars their stuff is great and if it does not last long I'll shed no tears. That said, everything I've purchased been great for the price. One month when I was on a spending spree (LOL), spent $21 including shipping for a bunch of things that would have cost me over $120 in a local store. I would not have been willing to spend that much to begin with but if I did I'd be mad if the product didn't last. Ordering from Wish I'm happy on all accounts.

I only had one item break and it was a necklace from a $1 order which included five (5) necklaces. I had zero illusions any of the necklaces would last so as I said...

I Love Wish.com

Thumbnail of user jillk21
Texas
2 reviews
6 helpful votes
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March 17th, 2016

My daughter and I have been shopping on Wish for a while. We've received everything we ordered, and yes, it takes time, but consider the price. So far we have been pleased with everything we've purchased! Just look at the dimensions of an item before you buy it, the main complaint I've heard is the items are smaller than pictured, so keep that in mind. You can't shell out a few bucks and expect high dollar items. For the prices, I think their stuff is just right! Will continue to shop Wish!

Thumbnail of user tobyh27
Pennsylvania
3 reviews
14 helpful votes
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March 15th, 2023

I ordered two items back in November. They were shipped out but never delivered to me. Apparently they are stuck in the US somewhere because it says awaiting delivery scan. When I tried to contact customer service, they said there was nothing they can do because it was shown as delivered on their end. They also tend to have listings with Clickbait. What you see is usually not what you get. Don't waste your time on this place.

Tip for consumers:
they will give you bogus tracking numbers and lie about what you will get

Products used:
None

Service
Value
Shipping
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Toby, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user michaels418
Kansas
1 review
4 helpful votes
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April 1st, 2016

The products I received from this company were of poor quality. The refund process was easy for 1 item but they stalled me on others and then hid behind their 30 day return policy even though they knew I had been attempting return since right after received. Save time and trouble, do not order from this site!

Thumbnail of user christinep88
Australia
1 review
4 helpful votes
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April 22nd, 2017

I first used wish because I saw a pop ad with a great looking jacket saying only $23 however upon going to order it the price was then listed at $34 fair enough I thought so ordered it with a $12.95 postage fee, total $54.95. It has now been within 24 hours an email said my order had been processed, this has been three weeks ago and absolutely no news of the jacket and unable to contact anyone! Funny how I am now bombarded with wish ads now. Talking of wish I WISH I had read these reviews first. I will never ever fall for this type of scam again

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Thumbnail of user jeffi8
Wish C.
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