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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 711th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
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1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user aliceb86
Pennsylvania
1 review
9 helpful votes
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May 3rd, 2016

I was very skeptical at first and just ordered 1 item. It came and was perfect. Since then have ordered at least a dozen items including jewelry and women's and children's clothes. Shipping takes on average 2-3 weeks from China. I'm not thin but just order a size larger and everything fits. I must say I only ordered items with 4 or more stars and do read the reviews carefully first.

Thumbnail of user johns7723
California
2 reviews
1 helpful vote
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December 13th, 2020

I had written another review of the horrible treatment that wish's customer service had given me. What devious liars they are. So I branched out and made a complaint to the better business bureau before my 30 days to request a refund were up so that it would be documented that I was requesting one. Less than a week after BBB contacted the company, they sent a message that they would refund the full amount, including shipping. They did not ask for the measly one wrench, out of 1299 that I was supposed to get, back. So they said 30 days on the refund, still waiting after a week later.

Products used:
One wrench

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi John, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user ashleyd115
France
1 review
2 helpful votes
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September 10th, 2017

I recently ordered 3 sets of Elixir guitar strings from Wish. What a rip off! They arrived reasonably quickly but when I put them onto my guitar I realised that, although the strings appeared to be in an Elixir packet, and in individual envelopes, they were not in fact Elixir strings (high quality gore tex coated strings) but ordinary old strings which sounded completely dead. Beware!

Thumbnail of user jamesn860
Georgia
1 review
0 helpful votes
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January 5th, 2021

I was supposed to receive dec 26 or latest dec 31. Here it is jan. 5th. Still have not received nor has been shipped to ups so they can deliver.
Very dissatisfied! Will never purchase anything from wish in the future and will tell anyone who will listen to me
Never buy anything from Wish

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi James. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user ab764
Australia
1 review
0 helpful votes
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December 30th, 2020
Verified purchase

Received a different item to the one that was purchased. Wish support staff went against policy and refused the picture proofs. I had to screenshot their money back guarantee policy to make them read their policies.

Tip for consumers:
Stay away from Wish

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user derekh47
GB
1 review
1 helpful vote
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January 1st, 2018

Fortunately I only paid postage for free gift to try it out. It still hasn't arrived, so I won't be using this app again. Also the prices are way inflated giving the impression you are getting a bargain. Stick to eBay.

Thumbnail of user taraw303
Australia
1 review
0 helpful votes
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February 1st, 2022

Have ordered 5 items. Three arrived as wrong model, one was faulty and looks to be a fake, the last one was too small for standard fit on common household items.

Hopeless customer service on the faulty/fake item, simply no response

Tip for consumers:
Avoid like the plague, hopeless

Products used:
headphones, earbuds, pillow case

Service
Value
Shipping
Returns
Quality
Thumbnail of user williama760
GB
1 review
0 helpful votes
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May 22nd, 2020

Paid for 7 items and was then advised that delivery times would range from 1 to 8 weeks. I've now received 2 items of poor quality and cannot make any contact with customer service. A total turn-off. STEER CLEAR.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi William. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user mariec442
Canada
1 review
0 helpful votes
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May 19th, 2020

I never got my products, when asking for help i get the same pre-written answers on their app, pre-written answers by email not answering my questions and they have no valid phone number... it's up to you guys, but other sellers send their items for cheap prices and have customer service when something goes wrong...

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Marie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user stevens465
North Carolina
1 review
0 helpful votes
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June 14th, 2018
Verified purchase

I have at least 4 items past delivery dates and have no idea if or when they will be delivered. Ive contacted customer support and their only reply is wait or refund. I would like to know where the items are.

Thumbnail of user cindys1246
New York
1 review
0 helpful votes
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March 1st, 2022

Ordered over a year ago took my money but still haven't gotten my stuff. Tried texting nothing... Do you have a phone number or just give me back my money it was for more than 100.00 dollars worth of stuff... Scammers

Products used:
None they never sent me anything

Service
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Cindy, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user samj100
Michigan
2 reviews
5 helpful votes
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December 18th, 2016

I ordered lots of items from Wish last year for Christmas presents. I ordered them in October, and some items did come in until AFTER Christmas. They said it takes about two weeks for orders to arrive (HA!). The two pairs of leggings I ordered were sized for a toddler (and I'm only a size 4) and ripped the first day I wore them out. Ordered my best friend and I some cute Harry Potter charms and they arrived to my home already broken! Cheap $#*!, horrible customer service, and ridiculous shipping methods. Socks should not take 2 months to ship out!

Tip for consumers:
Avoid, avoid, AVOID!!!!!!!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user caityf1
Australia
1 review
13 helpful votes
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December 8th, 2015

This app is actually very convenient and all round just an amazing place to shop. The fear of scammers and poor quality products may scare you at first, but it is not dangerous or as bad as some people make it out to be. They only thing I would recommend to do would be to carefully read and look through all the comments and photos of all the products (posted by the purchasers), I do this because sometimes the products (especially clothing items) are not as they seem. Also, the shipping does take around a month which sucks. So if you are buying gifts then make sure you give enough time for the products to ship to you before you need to give them. In spite of these things, the wish/cute app is amazing and i would recommend for everyone to give it a try.

Thumbnail of user jennifers1888
Switzerland
1 review
5 helpful votes
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August 4th, 2020

Bought a refurbished iPhone 6 from an accredited iPhone dealer on Wish for half the retail price of a new phone. Phone died completely after 5 weeks so can't even be switched on. Automated replies from customer service only redirected me back to order page. I can't get any further because the phone died after 30 days. Total con because there is no way to contact the seller and get the phone repaired!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jennifer. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user christinel64
Illinois
3 reviews
3 helpful votes
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December 28th, 2016

WISH! I never had a bad experience. Great service and products. Always read the description and the reviews. Their sizes do run small but getting a bigger size is your best bet. Excellent return service. Love, love, love wish. Usually my orders come faster than expected. No worry. They have your back. Will shop at wish often. Love browsing through Wish to see what else they have. I usually find something. Try Wish.

Thumbnail of user pandab1
North Carolina
1 review
8 helpful votes
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February 17th, 2016

This website has a great potential. It has good, unique products that makes you want to buy. But:
-the site appears to be bare bone, present a creepy feeling of a "fraud" site
-there is no option to choose color and/or size of a product
-Customer support is non-existent

I'm going to stay clear of this site for a while until improvements are made to boost my confidence and trust. Just my opinion.

Tip for consumers:
Wish.com has great potential if the management would care to read our reviews and improves on user experience.
-Options of e.g. selection of color, size
-Timely response in responding to customer questions.
-Spend some time on Ebay to harvest ideas on improving user experience.

Suggestions for customers:

1. ALWAYS, ALWAYS use PayPal or its like, not your real credit card to purchase, too much risk. If you don't have PayPal, set one up, it's free and enjoy a peace of mind. If any site d

Thumbnail of user lydias32
New Jersey
4 reviews
4 helpful votes
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January 8th, 2018

There is a reason why you can get a nice brand new pair of shoes for $3. It's because you get what you pay for. Everything i have ordered from Wish.com has either torn or been very uncomfortable to wear. You have to check the reviews on the specific item before purchasing it because some items are a hit or miss with the quality. Just be careful what you buy on this site.

Thumbnail of user saraht105
Vermont
1 review
18 helpful votes
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September 17th, 2016

I ordered my "free" gift which by the way is NOT free. You have to pay for shipping. Anyways they say you get it in two weeks, I'm still waiting and it's been 5 to 6 weeks. So right there are two lies. I DO NOT recommend this app to anyone who does not like to be tricked. I would give it stars in the negative numbers however sadly they do not exist.

Thumbnail of user karenb296
Maryland
1 review
4 helpful votes
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May 19th, 2017

I had a large purchase of giveaways for an event. Part of the shipment arrived from one store before the estimated shipping date, but the other (larger portion) did not arrive at all. I complained and that portion was refunded. I'm thinking some stores selling within Wish.com are better than others.
In order to make my event successful, I had to purchase from a more reliable online store with express shipping a few days before the event.
5 stars for the first store, 2.5 stars for the second (because the money was refunded),

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashj11
Canada
2 reviews
7 helpful votes
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August 16th, 2020

Always money refunded.
I am trying wish for the first time.

If the $1 deals don't work how can I trust buying more expensive or larger items!

I had received messages that my order was confirmed but instead of having the second message that my order is on its way I received a message that my order was refunded because my order was "not processed" in time?!

Yet when I looked up the items again on wish they were still being offered at $1
What is going on?
Is this a hustling platform?

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ash. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user tenoral
California
1 review
3 helpful votes
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May 28th, 2019

Ordering from this company is like opening a box of chocolates! You never know what your getting but its almost always NEVER what you ordered. I recently ordered coleus seeds and when i planted them it sprouted grass, once again not getting what I paid for. If I was you I would avoid this site like the the plague. 3 strikes your out. I will never buy from here again.

Thumbnail of user shirleyp116
Texas
4 reviews
3 helpful votes
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July 15th, 2019

I've bought several items in this site and they've never shown up or been refunded. TOTAL SCAM! I've had other family members and friends experience the same results. If an item happened to show up it was months later, I'm talking 2/3 months.

Thumbnail of user donw326
Arizona
1 review
0 helpful votes
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June 7th, 2020

Ordered the Toys, Plants vs. Zombies for my grandsons. The picture shows about 15 to 20 items with order. Got 2. Disgusted by their excuse why it took 2 months also. It doesn't take a month for them to come from L. A. to Phoenix. Ying Ping is the maker of these toys. I'll never order from Wish and let my friends know.

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Don! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user daler99
GB
3 reviews
3 helpful votes
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June 27th, 2020

My very first experience with Wish.com was an appalling one - an experience that I refuse to subject myself to ever again.

Post placing my order, my delivery date was changed on two occasions, resulting in a 51 day wait for my item (I am yet to receive it).

My desire was to speak to someone via telephone; however, no contact number exists for UK consumers. I was left with no other option but to communicate via email - corresponding with c. S. rep Ishmael. This concluded in my request for a full refund being refused, despite the surpassing of the delivery date, and questions regarding my order went unanswered.

I am currently in the process of filing a dispute via Paypal to recoup funds.

A horrendous experience - DO NOT BUY FROM WISH.COM.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Dale. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user frauker
GB
3 reviews
0 helpful votes
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January 18th, 2024

Last week I bought some boots from wish. The money went out on the 12th today another lot of money went out for the same boots. I contacted them and they refunded me 1 lot of money and said they weren't sending them. See my issue. They owe me another refund. Charged me twice. Not sending order. Refunded me once. I'm fuming and just to add to this, I have been treated in a disgusting manner today trying to sort this out. They have the customer service skills of wart hogs and help them selves to money out of your bank account.

Tip for consumers:
I'm so upset. I've never been treated this bad as a customer before.

Products used:
None they've took 2 payments one without authorisation and sent no order

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Frauke. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

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Thumbnail of user jeffi8
Wish C.
Typically does not respond to reviews

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