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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user lanib28
Texas
1 review
1 helpful vote
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December 20th, 2021
Verified purchase

As long as I order to a p. O. box, there is adequate proof of non-delivery. However, if you order to your home and you don't receive your package despite it being "confirmed delivered", you're SOL. Wish could care less. It matters not how much of your money that you've spent nor how loyal a customer. THEY WILL SAY, SCREW YOU! So, I'm done with them. You've been warned.

Tip for consumers:
That wish does not value loyal customers.

Products used:
Ordered an office chair which never arrived.

Service
Value
Shipping
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Lani. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user stephk23
Colorado
5 reviews
3 helpful votes
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February 6th, 2022
Verified purchase

60% of the time, you won't receive the products you paid individual (and more expensive than the product) shipping and waited a month for from China. The other 40% will be wrong, similar, broken or USED. I received an open and used eyeshadow. They don't have an option for open or used, so I chose a random return reason for their chat bot, then provided an explanation and pictures of the open, used and wrong product. SIX days later, the guy tells me it is what I ordered (based of the chat bot option) and says have a good day. I've kept 3 of 12 orders, never received 4/12, and the rest was garbage. 0/10 would not recommend.

Thumbnail of user cherylb754
Massachusetts
4 reviews
0 helpful votes
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June 14th, 2020

On May 22,2020, I ordered $40 worth of face masks. My credit card was immediately charged and I could see the order in my trans at history. I was told an approximate delivery date several weeks hence. After several weeks, I contacted wish.com and they keep saying the same thing: perhaps I had multiple accounts or email addresses. I have NO confirmation number and my transaction history is blank. I am getting no place with customer service emails. Sometimes they "respond" with a blank email. This is very frustrating. I have contacted my credit card company to alert them that I am trying to get satisfaction. I am running out of patience, however. I needed the masks for a business trip which is now over. I am so disappointed. My bottom line advice is to keep your money out of the hands of wish.com.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Cheryl. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user nehav23
Canada
1 review
1 helpful vote
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August 5th, 2021

I am not a regular customer of wish. I ordered few things of 95$ by mistake. At the same time i cancel the order. Next day i saw the block my account. I sent them e mail. They revert when you will receive the items, you can send back to us. I received things but after that they stop reverting to my e mails. The things are of cheap quality. Such a bad experience to shop with wish.

Tip for consumers:
Don’t buy from wish

Products used:
Decoration things

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Neha, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user kris.smith5953
Canada
1 review
1 helpful vote
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December 7th, 2023

After receiving a dress issing the back lining of a lace dress. I contacted customer service to return for a refund. I was told it didn't meet the criteria for a return( part of the dress is MISSING). I was then told there is no wish return center in my country (Canada) shocking. They have really gone down hill. Will absolutely advise NOT ordering anything from wish again. It's not worth trying to save a few bucks.

Tip for consumers:
Really disappointed in how bad the customer service is any more. Would definitely NOT recommend

Products used:
Womans lace dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Kristine. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user pauln758
Arizona
2 reviews
1 helpful vote
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August 23rd, 2021

It's amazing how bad the customer service of this website is. Purchased an item that was deliver in the wrong size. Seller sent me a return label and I sent the package back. Item was received and they sent me an email telling me to expect a refund. Its been 2 months and dozens of contacts, but still no refund. No one can seem to figure out something so simple.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user jenneferp1
GB
1 review
119 helpful votes
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May 20th, 2020

I ordered 10 plant holders for my balcony. The order confirmation states 10 pieces but they sent me 1 tiny pot which I paid £9 for. I have contacted customer service & they say this is what I ordered however my order confirms 10. You can't go back into previous orders & they will only refund if I pay for the return postage. Misleading, over priced, shocking customer service... avoid!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jennefer. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user binyomin10
Israel
1 review
0 helpful votes
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August 9th, 2023
Verified purchase

Ordered many items and every item order was cancelled due to "a problem with my account". After 8 rounds with customer service and no resolution, I gave up and uninstalled the app. An absolute waste of time.

Tip for consumers:
If anybody has ever been successful to make a purchase.

Products used:
Nothing was ever shipped.

Service
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there, we're here to help. Your experience is important to us and we'd like the chance to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user barryd208
Canada
1 review
2 helpful votes
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December 15th, 2021

I've bought many "gems" and "jewelry" on WISH. I continue to submit for refunds because I have a Gem Tester that confirms in 95% of the cases that the seller is sending me GLASS. I now have a huge collection of coloured glass that is advertised as "natural ruby, sapphire, garnet, emerald, aquamarine, moissanite, etc.". I've notified WISH for months now that their merchants are selling misleading fraudulent gems, but they continue to allow them to sell these items. No ethics involved here!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Barry. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jasonf403
Texas
1 review
0 helpful votes
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June 7th, 2020

Waste of money and time. False advertising. They should be shut down. Nothing else to say about this horrible business. Not sure how the site found thousands of folks that rated them highly on their site.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jason. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user ronb268
Tennessee
1 review
0 helpful votes
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June 14th, 2018
Verified purchase

Although most products arrive by their scheduled dates, a few items have arrived after stated arrival times. Some items like seeds could be labelled with planting instructions enclosed. So far, I enjoy saving money shopping on this site

Thumbnail of user mikl12
Canada
1 review
5 helpful votes
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February 16th, 2017

I got most of my orders December 15 and still haven't gotten them February 16, wish is terrible, and 2 weeks after the due date they changed it to an extra week, please do not shop on here because it just seems like a big scam for money.

Service
Returns
Thumbnail of user yvonnes26
GB
2 reviews
23 helpful votes
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January 21st, 2016

Using their conversion chart and reading reviews about going up a size, I ordered two tops. They arrived in less than 2 weeks, were of an OK quality and actually fit. The clothing has also washed well. I'm assuming it's an Asian site, and compared to other Asian companies I've used, its been a good experience for me.

Thumbnail of user bettyb669
New Mexico
1 review
1 helpful vote
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March 24th, 2021

I ordered 16 pieces of clothing, but only 12 arrived in one large black plastic bag. Placed more than 1 order, so sent back 16 items. I've been trying to get refunds for weeks, but not possible, although I've given them the tracking # 9505 5118 0022 1057 7177 72 USD that post office gave me. I paid $14.65 USD. On top, wish.com charged me $82.00 USD for shipping. Wish deletes history of correspondence with them, so you can't back up your story. Service consists of a computer-generated answers, regardless of your problem. The BBB, as well as other customer protective agencies should step in to close their business. Unethical, irresponsible, thieves. Stay away from them. Merchandise is of extreme low quality.

Tip for consumers:
That their customer service consists of computer-generated answers. Answers are all the same, regardless of your problem. Also, it is extremely difficult to obtain refunds from them. Make believe you lost your money in a casino. It will be more fun, and it will give you less headaches. These people are thieves with a legal license to steal your money. Stay away from them.

Products used:
Inexpensive trinkets, more expensive to ship back, than to keep.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Betty. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user stephenw768
Australia
2 reviews
21 helpful votes
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July 13th, 2020

Absolutely disgraceful customer service. Not only was my order never delivered, it was never even registered. Despite handing them every conceivable detail regarding product and transaction information, a complete unwillingness to even acknowledge the issue came from them. If I could give less than one star on this review I would. Wish should be disgusted at their 'support' team and entire organisational approach.

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Stephen! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user frederickm149
GB
1 review
0 helpful votes
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June 26th, 2020

Stay away! Wish is the slowest deliverer of all time-that's if stuff ever comes. When asked they continually amend delivery dates. I am still waiting for an order placed 13 May with initial expected delivery stated as 28 May Use any other company/ website (EG ebay, Amazon)

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Frederick. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user fernandod62
Florida
1 review
20 helpful votes
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June 17th, 2020

If you want to receive your order before Christmas of 2022 go ahead.
I have purchased some stuff early May... It's Mid-June And the delivery keeps pushing back... now they are saying that stuff will be delivered by July 7th. Terrible. Will never ever buy again.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Fernando. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user davido718
Canada
1 review
0 helpful votes
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July 2nd, 2020

If I could give less than one star I would. Delivery date kept being pushed back, more than 8 weeks after I placed the order. No customer service just some automated BS with its own generic Q&A. They will charge your credit card and even when items are long overdue you can't get a refund.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi David, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user tracyw174
Nevada
1 review
2 helpful votes
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July 31st, 2018

First and last purchase here! 6 1/2 weeks for delivery? Its underwear! Come on! I assume a Chinaman is bringing it by his personal boat that he is rowing across the Atlantic. App will be deleted if items ever are received. APP SUCKS!

Thumbnail of user virginian13
Idaho
2 reviews
2 helpful votes
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May 10th, 2017

I ordered a variety of things. Those that arrived were of very poor quality. Tho fine for the price, more importantly not the right fit for me or people larger or smaller. I would say half my orders never arrived though 5-8 weeks have gone by. Clothing is proportioned for narrow shouldered very thin arms despite being L, XL etc. Save your money and go to a Thrift Store where you know what you are getting and it will still be cheaper. Forget returning things to China.

Thumbnail of user nishants10
India
1 review
8 helpful votes
  • Send Message
March 18th, 2016

This is a total fake site. Who make People fool. I waited for my product for 45 days. All the time I got reply its on the way. And after passing the delivery date, they shall we ship again or you want your money back. Never ever buy any thing from them.

Thumbnail of user piam
Canada
1 review
1 helpful vote
  • Send Message
January 28th, 2016

I have ordered quite a few things from "wish". Everything was good at first, but my last two orders... about 90% never arrived. So you have to ask for refund, which usually works okay... but what is the point in all this? WORST shopping experience EVER! Not going to order again, nor my friends! Thanks for nothing.

Thumbnail of user jaimem354
France
7 reviews
0 helpful votes
  • Send Message
February 13th, 2023

If you're looking for something new, Wish Men's Shopping is a great place to go. They sell a wide range of clothing and accessories. It's also worth noting that they offer free shipping on all orders over $100, so no matter how much you spend, you'll receive free shipping!

Thumbnail of user johnm5353
Michigan
1 review
0 helpful votes
  • Send Message
July 12th, 2020

Play Store order over 4 months ago still have not received my order and they keep putting back delivery
Out by a month, contacted wish several times to no avail. Unable to call or get any resolution through emails

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi John. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user ka122
Illinois
1 review
0 helpful votes
  • Send Message
July 11th, 2020

Ordered 2 shirts and shorts. By the time I get these items it will be winter. The customer service is an automated chat, so you can't contact them directly and forget about a refund, because that can only happen after 8 hours of placing order. This is why their merchandise is so cheap. Stay away from this site please.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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