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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user daniellem104
California
2 reviews
4 helpful votes
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June 11th, 2017

It's cheap Chinese factory $#*!. Literally the same as stuff on taobao or their international reseller aliexpress but marked up way more.

Guys if you're going to pay for garbage you can get it way cheaper from the source.

Thumbnail of user brendaw111
South Carolina
1 review
0 helpful votes
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January 13th, 2018
Verified purchase

DonT know why. I have tried to get some information on what happened, but havenT gotten an answer except to say nothing can be done. I would appreciate if someone could call me and see how we can fix this. I have enjoyed shopping with wish. Miss being able to shop. My number is *******390. Thanks, Brenda Wells.

Thumbnail of user stevev221
GB
1 review
3 helpful votes
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February 10th, 2020

Bought a ding dong door camera. From wish waited weeks. Arrived well packed but has not got charging point or memory slot. Put batteries in lasted two days thought i had it made so if it seems to good to true?

Thumbnail of user jonathanw93
North Carolina
5 reviews
9 helpful votes
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May 28th, 2017

We place an order every month. Sometimes up to 200.Its cheap same stuff over here but l say about 50% cheaper.or more stuff you could not afford you can here.My number one store... it is like it cuts out the middle man.

Thumbnail of user janesed1
Oklahoma
1 review
0 helpful votes
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April 3rd, 2019

Items are always way too small and are never quite the same as pictured. They have refunded my money several times but only as site credit. Now I'm flagged for excessive refunds and can't even contact customer service. I tried to attach photos here but it didn't work.

Thumbnail of user louisej50
GB
1 review
3 helpful votes
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June 15th, 2019

Terrible customer service. Don't give refunds when item doesn't arrive. Or is defective. Most of the items are tat and not at all what is pictured do not order from this site unless you want to be ripped off.

Thumbnail of user shellyw13
Mississippi
9 reviews
68 helpful votes
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May 29th, 2019

I would ask that you consider buying something locally in a department store instead of shopping on Wish. Yes, I've gotten some good things from them; however, the bad far outweighs the good.

My experience has been that the dresses are too short or made where they won't fit someone who has hips. Leggings are too tight. Button holes are made/sewn wrong. Cheap material that rips easily. Swim wear is too small. Sizes on Wish are Chinese sizes - not Western sizes, so the clothes don't fit you right. Plus, it takes any where from 2 to 5 weeks to get to you depending on the vendor's shipping method: air vs sea. I've had 3 items lost before. Wish did give me my money back quickly, so I can't complain about that.

Anyway, it's best to buy locally - and check the labels on the clothes. If it says "Made in China" opt for something made elsewhere - preferably your home country. Contribute to your own economy and help build it up one purchase at a time.

Thumbnail of user jok62
GB
1 review
1 helpful vote
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September 1st, 2017

Ordered a few items. All too small despite ordering 2 sizes up. Sweat shirt material thin and cheap. Seems to come from China which is probably reason why. I guess the saying you pay for what you get applied.

Thumbnail of user pherc
Germany
2 reviews
6 helpful votes
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August 22nd, 2017

Had a lot of fun shopping in Wish! Best prices you will find anywhere. Wish is indeed the most fun app to browse on my entire phone! Easy refunds if anything goes wrong and world class customer service.

Thumbnail of user ak176
California
2 reviews
4 helpful votes
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April 23rd, 2020

Items still not received yet. I work in the shipping industry and visit these crap Chinese companies all the time. Wish doesn't even have a customer service number for you to call. Trash business, you've been warned.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user davism53
Arizona
1 review
11 helpful votes
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April 22nd, 2020

Placed 2 orders, both transactions were immediately paid via my Visa. Received NO email from either vendor and have not received either item after a month. Called the 800 number "not currently offering phone support". Worst experience ever. Beware of this site, I'll never use it again. Terrible.

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Davis! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user beed13
Pennsylvania
4 reviews
7 helpful votes
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August 8th, 2017

No complaints about using the site. It's just all total garbage from China and other third world countries. The stuff is cheap, so remember you get what you pay for. I was very surprised to see some pricier items like furniture on there. It's a huge junk store.

Thumbnail of user carmenb43
New York
3 reviews
1 helpful vote
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October 7th, 2023

Wish is a legit company. You always get your product however don't be surprised if it's not the exact same quality you may have expected. I just wish, no pun intended, they didn't charge separate shipping charges. I ended up spending $84 on 6 items that actually only amounted to about $50. Other than that I have loved all their stuff.

Thumbnail of user cherylm176
Michigan
1 review
0 helpful votes
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January 12th, 2018
Verified purchase

Great experience shopping on Wish. I don't have anything negative to say. Although the 9 o'clock give away thing could use some work. I've tried to get something and everything is all gone before my phone loads.

Thumbnail of user alexanderw61
Australia
2 reviews
4 helpful votes
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November 3rd, 2020

False advertising re quality, and then no way to return / get in contact with customer service. Terrible experience, as per usual, when dealing with Chinese suppliers / a company that only cares about getting your money.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Alexander. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user katies93
California
2 reviews
54 helpful votes
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May 24th, 2017

I have purchased a number of items and have had no issues at all. Any questions are answered quickly. If you need your order ASAP, then don't order because it can take a while. Overall my experience with wish is good.

Thumbnail of user davidc4261
Canada
1 review
1 helpful vote
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February 20th, 2021

I tried for 3 weeks to get a refund and it never happened! Terrible Customer Service! Just AWFUL! Please do not give them your credit card number when setting up an account. It will be charged! This company is the worst I have ever dealt with, by far.

Tip for consumers:
DO NOT give them your credit card number when setting up and account!!

Products used:
Nothing - charged my credit card with no purchase!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi David, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user calys
California
1 review
5 helpful votes
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February 28th, 2020

After reading thousands of negative reviews why would anyone buy anything from them. I did not, but someone stole my Venmo card number and used it on Wish. Wish emailed me garbage and won't return the money.

Tip for consumers:
Stay away. Or flush money down the toilet. It will be the same.

Products used:
I didn’t buy anything. They used my stolen card and would not give me a credit.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Caly. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user martinm118
Ireland
1 review
7 helpful votes
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May 19th, 2017

My advise after purchasing at least 12 different products from electronic tonics to clothing. Not worth your money. Clothing poor quality and most likely under sized, shoes same and again sizing off all of this while careful following size charts. Other items failing to arrive. Electronics, poor quality with very basic functions, such as smart watches. If you are lucky enough that the item is working, don't expect it to last long. To be honest if you are after a bargain, shop local within your own country, you will find more satisfaction better quality and a real guarantee, because look their guarantee isn't worth the paper it's printed on. You will end up paying more returning an item to them, this to include custom charges returning it to them. Avoid all together.!

Thumbnail of user toddm241
Canada
1 review
2 helpful votes
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September 19th, 2019

Worst shopping experience of my life. Product was delivered damaged and ended up being counterfeit junk. Contacted support more times than I can count and kept receiving polite promises of assistance and resolution which it now appears must be generated by some kind on automated system as nobody who actually read my complaints could be that stupid. If you shop through Wish, you will get ripped off. Sta far, far, away!

Thumbnail of user lynnem97
Canada
1 review
7 helpful votes
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September 5th, 2019

Over a few years I have purchased items from Wish, always making sure nothing over $10 in case of problems. And up until now so far so good. I broke I own rule and ordered sneakers - wrong size - 6.5 instead of 8.5, useless. I reported this on their web site and received no response. I also could not find any reference to asking about a follow up update. I just found their 1-866 # on this site and called it. First it rang out, then I tried again. Amazing I guy answered, I told him why I was calling. The conversation went like this: "I need to return the shoes. He asked me how much I paid for them $19. He then said "You called the wrong number!" So I said "what do you mean"? Too late - he had hung up on me! Go figure.

Thumbnail of user oscarr69
California
2 reviews
0 helpful votes
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June 22nd, 2018
Verified purchase

I have ordered items since Jan 2018. The quality is as described the delivery has been fast.The diverse prices are always in reach.
I just wish that there was a way to order at your site pay in USA and send to different address like Mexico or Philippines.

Thumbnail of user elodieh1
France
1 review
0 helpful votes
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June 17th, 2018
Verified purchase

Some products & deliveries are good but some others are awful, especially with clothes. I ordered 2 baby outfits, that never arrived. Contacted Wish 6 weeks later, they cannot do anything because i should have contacted them less than a month after goods being sent. As it is the approximate delivery time span, this is totally unfair.

Thumbnail of user kevinc448
North Carolina
1 review
0 helpful votes
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June 15th, 2018
Verified purchase

Ive ordered many items on wish and as of yet Ive never been let down. Some items take a little longer to receive than others but everything arrives within the estimated delivery date so definitely happy with that also

Thumbnail of user daynak7
Canada
1 review
0 helpful votes
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June 15th, 2018
Verified purchase

I got 4 pairs of shoes here and love them. Few dresses. Can't wait for my bathing suits to arrive. Getting classic Nintendo with 400 games in it. It'll bring back childhood memories. Waiting on some tank tops too. They will be so nice for when I go away for the summer

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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