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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 710th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user ferydona
California
1 review
2 helpful votes
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May 18th, 2021

If you like to trash your money order any item from this fraudulent company. None of their advertising item matches to the items arrived. I don't know why they are not shut down yet and still stealing money from hard working people's money

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ferydon. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user ronnieh119
Pennsylvania
1 review
0 helpful votes
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May 25th, 2021

Never do business with these internet crooks your order take months only to get the wrong or missing item in your order. I will never buy from Wish ever again.
The wrench you see is my 216 piece Socket Set one 10mm wrench.

Tip for consumers:
BEWARE BEWARE SCAM.

Products used:
A Gather which took 2 months to get.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ronnie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user albanos1
New York
2 reviews
5 helpful votes
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December 2nd, 2019

Items tend to be cheap but shipping is the glitch, even with that, you have to wait 2-3 months to get an item, and to top it off they are not always delivered so if you re-order, good luck waiting 3 more months

Thumbnail of user armandom24
Mexico
1 review
1 helpful vote
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August 22nd, 2018
Verified purchase

Have very bad service, their products takes a lot in to get or not come when fail put the option to wait but lost one refund because you will be passing one date, many products never come and is lost my money ni

Thumbnail of user judyh187
Illinois
1 review
0 helpful votes
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June 14th, 2018
Verified purchase

Most of the time my purchases have been great. Every now and then not so much. But thats not often. Very happy with customer service when items not received and refund is given right away make you feel safe when purchasing. Thank you

Thumbnail of user michaelm356
California
3 reviews
20 helpful votes
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December 29th, 2015

The people complaining must not realize this is direct from china shipping. Not the quality control outsourced stuff. It's cheap chinese clowns. Also look at shipping times. Yes be prepared to wait up to a few months. You get what you pay for.

Thumbnail of user julieb430
New Zealand
1 review
0 helpful votes
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June 13th, 2018
Verified purchase

Clothing items are not even leaving their destination, starting to feel like I'm bank rolling and interest scheme. I have notified customer assistance of this situation and it hasn't changed. However other products have arrived 99% of the time and have been well priced and good quality.

Thumbnail of user rhondas24
Michigan
2 reviews
8 helpful votes
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March 7th, 2016

This site is the worst they don't back up their refund policy. I have contacted them several time via email and have never gotten a response. The items are not sized properly. And are poor quality. So I have in other words donated $40.00 dollars to someone.

Thumbnail of user terrat1
Illinois
2 reviews
13 helpful votes
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February 29th, 2016

I have heard many people say they are nervous about ordering from Wish. I have ordered multiple things and never had an issue. Some items look cheap but remember what you're paying for the item. Overall I love this site and will continue to order from Wish.

Thumbnail of user jamesa1229
Florida
1 review
0 helpful votes
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August 4th, 2020

The shipping is ridiculous. They say it will take 3 months. My wife ordered from another Chinese site and it came within weeks so there is no excuse. I have also ordered from Europe several times with no issues. Thank God I spent a little over $10.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi James. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user lesliev13
Virginia
1 review
4 helpful votes
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July 1st, 2017

I have ordered several times from this company. At first they were fine... I really liked most of their jewelry. Then my orders stopped showing up... after I paid for them. I contacted the company and asked for a refund because they were over 3 months late. Obviously the items are not showing up. I was told they had been shipped and were on the way. Well... that was back in November... it is now June. I tried to contact them again to request a refund and they had disabled all communication for those items. I deleted them ap... I will no longer order from this company. Save your money!

Thumbnail of user azadehm2
Canada
3 reviews
1 helpful vote
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December 16th, 2020

An order has been placed without my knowledge! Today I was checking my account and noticed a $59.01 debit from wish! I went on the site and checked and noticed that 2 items I was checking and probably put into my basket was purchased with an expensive shipping fee I never confirm!($22 shipping!).
I contacted online customer service and even though one of them was not shipped put yet, they did not cancel it!
This is fraud! Everyone should know and be careful. Do not even sin up with your credit info!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Azadeh. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user garyg749
GB
1 review
0 helpful votes
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January 19th, 2021

No help whatsoever from customer support after selling me half a product under false advertising. To actually refusing a return as they only sent me a pole from an entire workout set as advertised for over £40.00. Then to thank me for my cooperation after messaging them what an embarrassment there service is. Truly horrific experience. Avoid their glamourous advertising as you will be massively dissapointed. Scum of the Earth

Below is a photo of my item compared to the false advertisement. Disgrace... All i asked is for a refund

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Gary. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Gary. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user royces11
Colorado
1 review
7 helpful votes
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June 11th, 2017

I have had great luck and lower prices with wish. Keep in mind you get what your paying for but over all all my purchases were all great ones. If your wanting a good quality item then go pay for the top end item some where else.

Tip for consumers:
Your paying so little it is worth the chance of getting something you do not like. Average it out of over all purchases.

Service
Value
Shipping
Quality
Thumbnail of user haileyg1
Canada
5 reviews
22 helpful votes
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April 26th, 2016

I'd give Wish 5 stars if the shipping was faster, but aside from that everything I've ordered has arrived on time and in good condition. Just keep in mind that you get what you pay for! People complain constantly about the poor quality of the items they ordered, but honestly what do you expect? You can't pay $2 for chiffon shirt and then be surprised when you find it's missing a button. For me, Wish is perfect. It has everything I need, and you can't go wrong with the pricing.

Thumbnail of user lucyp119
Arizona
1 review
0 helpful votes
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August 1st, 2020

I decided to try to save some money and do my Christmas shopping early this year. I was originally attracted to Wish's low prices but buyer beware! They change the price on you when you go to place your order and so far the items I have received have been made of cheap materials and have not been exactly as pictured for what I ordered. Extremely disappointed and will never use this site again!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Lucy. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user arvellaw1
Oklahoma
1 review
0 helpful votes
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January 14th, 2018
Verified purchase

I love the prices on wish. However shipping per item detracts from that, and makes ordering more expensive than it needs to be. I have been able to get some of those same items at ebay for the same or better price plus free shipping. Also, promo codes are hard to find unless you want to open new accounts. It would be nice to have access to better codes that don't expire so quickly.

Thumbnail of user omara80
Georgia
1 review
0 helpful votes
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February 23rd, 2018
Verified purchase

I love shopping with this site. Only problem I have is when buying items under a time limit. Sometimes, the photo doesn't match the product. I thought I got a great deal on a gift, but think I ordered the wrong one. I'll have to wait and see. Even when things have not lived up to expectations, the customer service team bent over backwards to make me satisfied. Thats why ill always use Wish.

Thumbnail of user hj72
California
1 review
3 helpful votes
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April 10th, 2021
Verified purchase

What you think your ordering is not always what finally arrives after a month. I'm sure some of the items come as advertised but for me that didn't happen. The buyer reviews on the app are fake. They all say the same thing. Just look and see how many are similar if not the same. All I'm saying is becareful. They don't make return and refund easy. One item I ordered was a bottle of cologne and I got a sample of perfume.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user michaelh2548
New York
1 review
0 helpful votes
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July 4th, 2020

Twice now I have ordered items on Wish and not received them after several months of waiting. They kept deferring the arrival date, and hoping they'd deliver, I kept allowing them to push the date back. In the end after placing an order in Feb 2020, and expecting a short arrival, I had to ask for a refund four months later! They have the audacity to tell you that you can get a partial refund, even months after waiting. It seems to me that it's a fancy way of gaining money they didn't earn. With US currency at the strength it is, if these goods are shipped by Chinese sellers then it it's easy to see how people can end up getting money for undelivered good. It's the price of a promise. Wish Leadership needs to vet, tank, certify sellers using their platform with a rigorous method of auditing performance. This will keep cheaters out of the game, or at least make it extremely difficult to participate on their platform. I'll NEVER USE WISH AGAIN!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Michael, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user kathiel2
Massachusetts
1 review
9 helpful votes
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February 17th, 2017

My daughter introduced me to WISH. I thought it was going to be a rip-off, but so far I have been wrong. Everything has been received, of course it was three maybe four weeks, but it was as expected per the shipping info. Every item, ranging from clothing, shoes, jewelry and makeup was of decent or good quality. We love this APP, and use it frequently.

Thumbnail of user kathia2
Pennsylvania
2 reviews
7 helpful votes
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May 1st, 2017

This is the first time in 15 years that I am giving a negative review to win online shopping experience. Items are substandard even for the price, & forget the shipping. You wait forever and they have no idea where your order is. I am still waiting for one item of the only order they will ever get from me. I recommend SheIn if you want to have a great shopping experience for minimum expenditure. Just stay away from wish.com whatever you do.

Thumbnail of user deniser332
Florida
1 review
0 helpful votes
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July 14th, 2020

This company is not only fraudulent but they steal your money then you can never get in touch with them I ordered something several months ago 3 months ago never got it I am moving in a week will never get it can't get in touch with them they've stole my money out of my account and just don't give a s*** really disgusting stay away from wish it's got cheap crap anyway that isn't even worth the money you're paying

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Denise, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user kelleyg20
Indiana
1 review
3 helpful votes
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December 20th, 2016

Have ordered several times. Items always late, ETA changes several times. Quality of clothes very poor. They quit responding to my refund requests and I still haven't received the item after several weeks.

Thumbnail of user dianaf37
Illinois
1 review
0 helpful votes
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February 23rd, 2018
Verified purchase

I do enjoy shopping on Wish website. It's nice to be able to see all types of things.
I enjoy buying things that I can't find just anywhere and getting some pretty good prices on things that I've seen other places for a lot more money.
I do think they could do a little better tracking shipments and also, I'm not happy with a price showing up and then when you go into it it cost more money, mostly in clothing

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Thumbnail of user jeffi8
Wish C.
Typically does not respond to reviews

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