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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 705th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
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1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user jades21
California
1 review
14 helpful votes
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December 16th, 2016

Uses your credit card information to steal your money. I have the most reliable bank. Made a purchase and within the day had a fraudulent charge on my account from the app. Luckily I noticed. Trust me stay away!

Thumbnail of user teresab718
Texas
1 review
0 helpful votes
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April 27th, 2021

Stay away from Wish! They will charge your card for things you didn't purchase and then give you the complete runaround when you want a refund! They have no phone customer service, it's all online and a big joke!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Teresa. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Teresa. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user janetc251
Florida
2 reviews
0 helpful votes
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May 5th, 2021
Verified purchase

My purchases seem to take a long time receiving and a lot of them I never received. When I complained about some taking over 2 months, the service department said would not refund because it was over refund time.

Thumbnail of user shekharg1
India
1 review
2 helpful votes
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January 29th, 2016

Although the site says that it will take 40-45 days to deliver, my order was already made 40 days back and barring the initial confirmation of order, no further details been received.
I wonder what happened to my stuff.

Thumbnail of user leng42
Canada
1 review
1 helpful vote
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September 15th, 2020

Wish showed a picture of a certain product and sends a totally different product. They did this to me and when contacting support it was a waste of time. I will never buy from wish again picture is what they advertised the black clamps are what they send and are only 6 inches long. A very horrible company.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Len. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user colleent21
California
1 review
0 helpful votes
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January 19th, 2018
Verified purchase

And several times when the item arrived, it was broken or non-working. I had a couple instances where the item was never shipped or just flat out refunded without telling me. Very unhappy with the way things are run.

Thumbnail of user amberh38
Illinois
1 review
7 helpful votes
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May 17th, 2016

Why do so many people give wish 1 star?
Any time someone in my family orders anything from wish it is usually fine, we have only returned like 2-3 things but that's only b/c it didn't fit or something like that. Our packages have always been perfectly fine, other than that. I give WISH 5 STARS!

Thumbnail of user jeffi8
Wish C. – Wish Rep

So happy to hear that Amber! Thank you for shopping with Wish!

Thumbnail of user amandac331
Texas
1 review
0 helpful votes
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June 16th, 2018
Verified purchase

It takes a while for everything to get here but the price makes it worth the wait. Unfortunately I didn't receive all of my items. When that happened it was handled professionally and I got a refund very quickly.

Thumbnail of user gloriac237
Maryland
1 review
0 helpful votes
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June 19th, 2020

I ordered from this company - in the middle of a pandemic and because I had problems finding toilet tissue. They offered 5 packs for $7.00. I waited and waited. I waited and waited. I ordered more stuff. I finally received two bracelets I ordered and they were nice and free. They still owe me about 30 items and I'm not sure I will receive them. Customer service emails me back and forth but I think that is just generic and not someone live. Don't do it. But, if you want to wait six months for your purchase - knock yourself out.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Gloria, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user gabisilen
South Africa
1 review
0 helpful votes
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August 20th, 2018
Verified purchase

I always buy on Wish but each and every time I am supposed to get my item, it exceeds the time and beyond. When I ask about the items, i get the same responses to show t they are copied and pasted then sent to me, the items take very long and the quality is horrible. So clearly wish specialises with false advertisement, they are only good for taking our money but not delivering proper service. As we speak i do not know which item to mention because i am waiting for more than 10 items of which most of them i was supposed to receive about a month ago but that has not happened as usual and nobody bothers to even communicate with me as a customer and i am not the only one with such problems from Wish, at times i want to buy expensive items but how can i do that while not even knowing if im going to get my order on time or in good condition cause most of the time its never like on the pictures or if i will receive it at all!

Thumbnail of user christianb75
Alaska
1 review
0 helpful votes
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February 23rd, 2018
Verified purchase

I tried to buy some stuff that I would need from Wish. I've made my purchase and waited, like expected. I've kept checking the tracking number, but after a couple weeks, the tracking number stopped tracking my order. So, I kept checking my mail and asking the mail carrier if I had any mail. No was always the answer. I even tried using their tracking website, but it only showed the outdated info.
So, be very careful on which individual store the product is coming from. There information may be different from what your confirmation email would say.

Thumbnail of user lloydm70
Arizona
2 reviews
4 helpful votes
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April 20th, 2019

What happened to WISH.COM? It has changed to the point that there is no way to shop. Searching for an item will not result in finding that item. I have been a long time customer, but I am not a customer any longer.
Does anyone know of a shopping site like Wish.com use to be? I am on the search for that site starting now.
Don't worry. You won't miss a little guy like me. Just keep doing things the way they please you, not what pleases the customer. Let me know how that works out for you.

Thumbnail of user claudiam99
Tennessee
1 review
0 helpful votes
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June 19th, 2018
Verified purchase

Many stores take a very long time (a month and a half) sometimes to arrive, packaging may not be proper, may not arrive at all, and product may not even work. This of course has nothing to do with the app, but with the individual seller and Wish will compensate for problems. You just have to make sure that the store and product reviews are good. Very easy to use and secure to pay for, especially with it being so cheap. Overall very well pleased!

Thumbnail of user ct318
Pennsylvania
1 review
3 helpful votes
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June 11th, 2020

Wish.com provides terrible service. I ordered a simple skirt on 5/5/20 and was informed at the time the order was placed that I would arrive by 5/9/20. It hasn't come yet, though it supposedly shipped. I have checked the delivery status and it always pushed the delivery date back another week or more. When I checked again today 6/11/10, the new delivery date was pushed back again to 6/23/20. There is not a live person so speak with to resolve the problem. The customer support phone number tells you they don't take phone calls, the automated customer service assistant just reiterates the new shipping date and is totally non-interactive or intelligent and emails to customer service go unanswered. A total rip off! There is no way to recoup your payment or effectively cancel the order once it "ships". I will have to go through my credit card company and dispute the problem. Don't use this vendor!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user wissalm
AE
1 review
10 helpful votes
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October 12th, 2020

I did an order since the end of March 2020 for three items I got only 1 after 4 months of the purchase date and I did not get the others till today, when I am texting them they are transferring me to the automatic reply, and they are saying you can not open a loser ticket, how it is closed and I did not get my items.
Guys never ever order from them, they are the biggest thieves in the world they will deduct your money then forget about it

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Wissal. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user thomass696
California
12 reviews
11 helpful votes
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September 16th, 2019

This is partly my fault for buying things that could be questionable. Wish has huge shipping costs, and says for example a T-Shirt is 2.99 great deal than when I bought it shipping was $5.00 and shirt price 10.00! What?! Than when I get it it's made of polyester and way too small! I leave a review on their site and it disappears! Here's the old adage folks IF IT IS TOO GOOD TO BE TRUE IT ISN'T! Moving forward I will shop only at Costco for discounts or a. 99 cent store. They should be investigated for fraud!

Thumbnail of user larryk60
Tennessee
3 reviews
9 helpful votes
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February 12th, 2017

I ordered a Christmas gift and after 6 weeks I sent them an email asking where the merchandise was? The tracking they sent me didn't work. They never responded after 4 emails to their customer service dept. PayPal opened a dispute for me and got my money refunded. Do not do business with them!

Larry

Thumbnail of user kymg1
GB
2 reviews
19 helpful votes
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May 12th, 2017

Ordered from wish many times. Ok so not everything has turned up but it does come from China, things are bound to get lost or stolen! Whenever something has not turned up then you email wish straight away and they always reply that day. Refunds are quick and easy. Would definitely order from wish again.

Thumbnail of user solomong14
Arizona
1 review
0 helpful votes
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July 20th, 2020

Does anyone really use Wish successfully? These guys have got to be a scam. If you decide to use this Sucker is Born Every minute website, be careful. The price you see isn't the price you will be charged. I saw an ad for a mouse pad for 5.53, pretty decent price. I clicked on the link to Wish and magically, the price went up to 6.68. Still not a terrible price, but odd. Clicked on the Add to Cart button and the magic happened again, the price went to 9.00 plus 5.00 shipping. So they wanted 14.00 for a 5.53 mouse pad. I know 14.00 isn't outrageous and I could buy it all day long, but just tell me from the beginning that you are going to lie about the price so I can just go to Amazon or Staples. FISH ON? Nope this one got away.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Solomon. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user pamh59
Washington
1 review
1 helpful vote
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April 30th, 2017

Still trying to get around the excuses of why I was charged for an order that was never processed. They tell me check something different everytime I contact them and never the same person. THEY should be doing the checking, that's what they're getting paid for.

Thumbnail of user daver689
Massachusetts
1 review
0 helpful votes
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June 11th, 2021

The Federal Trade Commission should shut this scam outfit down. All one has to do is to see how they elevate their prices when you start to add description (color, size etc.) of the item you plan to buy. They must think all consumers are dumb!

Products used:
Belts

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Dave. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user dionysust
Greece
1 review
0 helpful votes
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February 28th, 2018
Verified purchase

They are so quick when a problem occurs and customer service (at least the Greek one) is awesome! The not so good thing is late shipping! Another thing is the fact that shops don't give a chance for multiple orders (eg. Shame product different size or color) and they charge extra shipping. I believe that makes the buyer to hesitate to proceed to his order!

Thumbnail of user shellys33
Oklahoma
1 review
3 helpful votes
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March 15th, 2016

I cant believe they are still in business. I placed an order and 3 days later I get a message to contact them but all you can do is email cause there's no number. Then they tell me that I set off a fraud alert and to allow 14 days for my money to be returned. So do like they are the frauds to me.

Thumbnail of user timothyd289
New York
1 review
4 helpful votes
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December 14th, 2020

I ordered 2 items, ballistic vests at $195 each. After I hit the submit button, they increased the price to $249 each. Plus shipping and tax! I then immediately tried to cancel the order the customer service line said it wasn't activated and to go to customer support online in which a bot said they had a no cancellation policy. Stay away. Typical scam site.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Timothy. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user gisellel1
Canada
1 review
7 helpful votes
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August 26th, 2015

All their stuff has come faster than it says but they charged my credit card 200 dollars more than the bill and all their stuff is made in china ( not mentioned on the site anywhere) too much money was wasted on this site but super cute stuff and only fits if your a small person

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Thumbnail of user jeffi8
Wish C.
Typically does not respond to reviews

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