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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user sads9
GB
1 review
0 helpful votes
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February 23rd, 2018
Verified purchase

Fun to shop for strange things you don't find in shops and if they are it's cheaper most of the time customer services are one of the best I connected some orders take longer than the time stated but it has to travel from out of the country only had two items not turn up out of over 50 orders better than other on line shops I have used in the last five years

Thumbnail of user patriciag298
Florida
1 review
0 helpful votes
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June 15th, 2018
Verified purchase

Just a few weeks ago I happened to see the ad for Wish.com. I decided to check it out and I am so glad that I did. I have shopped other online sites for many years now, but WISH is hands above the rest. It doesn't matter where my order is coming from I am getting them rapidly and usually sooner than estimated date.

Thumbnail of user pennym19
Pennsylvania
1 review
4 helpful votes
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March 3rd, 2016

Do not order from Wish. Never received product and since they and the merchant are separate? They cannot send another product since it may have been lost in transit. Did you ever hear of such a thing! Seems they are in China so this added to the fact that I never received my order after waiting two months, leads me to say thumbs down..

Thumbnail of user tedn44
Canada
1 review
1 helpful vote
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September 2nd, 2020

I've ordered from wish but not received anything. Shortly after I was sent emails about my Paypal account being suspended. Instead of clicking on the Link in the email I contacted PayPal and they told me it was an attempt to phish info to hack into my account! I'm now waiting on a refund. I know it was Wish because it's the only activity on my account. I won't try to buy anything from wish again! After reading reviews most are negative. The deals sound too good to be true! That's why!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ted, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user matthewb884
California
1 review
0 helpful votes
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October 27th, 2020

I ordered a white sculpture from Wish. I received a pair of FAKE Louboutin sneakers that smell of cancer inducing chemicals. I'm now back and forth with them, speaking in circles of course, about a refund. Apparently they send the shipment from China to a facility, then the facility sends it to you. They put a new tracking # and sticker on top of the one with the customs info thus making it unreadable. I also ordered 18 brooches and received 2 pairs of horrendous black boots. Same thing. Although this time, I was able to peel the local sticker off, indicating the original sticker clearly saying "brooches." DO NOT ORDER FROM THEM!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Matthew. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user tomc673
New Jersey
1 review
6 helpful votes
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January 1st, 2020

Clothes sizes were way off. 2 shirts were supposedly delivered at the same time only 1 was on my porch so it likely wasn't stolen. I also live in a safe neighborhood. Asked for refund and Wish said to wait and see if it would show up although their system said it was delivered. I waited, it never showed up and now they say it's too late! Are you kidding me? I put the request in the day it was supposedly delivered.

Had ordered 3 other shirts XL but the ones delivered were S at best. Wish only refunded 2 of 3 so I guess that's better than nothing. I'll never use this site again. Buyer beware.

Since the shirt never showed up, I had to make my own picture to post.

Thumbnail of user miraflors
Washington
2 reviews
8 helpful votes
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June 8th, 2017

I already ordered before I read these reviews.My bad. I was not able to read some reviews about wish.com before making my orders.

I ordered from wish and got a reply saying. Thank you for shopping with us. We have refunded an item from your order per request. Refund Details. The merchant was unable to fulfil this order due to an issue with your account. The full amount of order has been refunded to your original payment method. Please tap the Contact Support button below so we can help resolve your account issue as quickly as possible.

When I clicked the contact support button they are asking 2 things. 1. Photo ID 2. BAnk statement

I really do not understand and I am scared now.

After their reply, here I am searching some reviews about Wish and I found you guys with all your negative comments and experiences.

So bad. I am so late. :(

Tip for consumers:
Read reviews first and learn from the experiences of others.

Thumbnail of user asheyl
South Africa
1 review
1 helpful vote
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June 8th, 2018

In September last year I and a colleague ordered a lot of clothing and other articles from Wish for Christmas presents. Only 5 of these items arrived and despite ordering two sizes larger than normal, they did not fit. Even the watch and bracelet was too small. To date we have not received the many other items. There answer. "It is too late for you to ask for your money back". WHY? Surely I am not responsible for the non delivery? Every time I had asked why I had not received my goods they moved the delivery date further forward and now all of a sudden it it too late. Definitely will not be buying from them again. So much of my hard earned money gone to waste and my poor daughter did not get any of her Christmas gifts. My colleague has also not received her items.

Thumbnail of user jamesm2296
Canada
1 review
4 helpful votes
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November 15th, 2019

I ordered some costume accessories from Wish several months back. This week I was charged $210 for 12 XS sweaters of the same style. I'm XL and why would anyone but 12 of the same sweaters? While I was trying to work with Wish to sort this out they tried to put the same order through again! Luckily I had already deleted my payment information. I've gone to my bank to help recoup my losses but I received a message from Wish that the items I didn't order have been shipped.

Do not use Wish!

Thumbnail of user paolad2
New York
2 reviews
6 helpful votes
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January 3rd, 2017

Yes, not the best quality of products, but what do you expect when everything is so cheap! Yes, it takes long for delivery, but you are already informed. Plus, it's being delivered from CHINA! Yes, did not receive some products, but customer service was very helpful and when emailed that I was getting a refund, I received the refund. No problem. I enjoy this website and will continue shopping.

Thumbnail of user robc301
Canada
1 review
1 helpful vote
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September 26th, 2020

I ordered a blanket as a birthday present for my daughter. I received the wrong blanket. I followed the procedure on Wish to report the problem. I uploaded pictures as requested by Lovely May the customer service agent. That was the last I heard. I have contacted Wish four more time and still nothing. I get the automated chat assistant that says someone will get back to me in 2-3 days. Nothing happens after the automated chat. No updated, I don't know if anything is being done. I am in the process of disputing the charge with my credit card company.

Good bye Wish.com

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Rob. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user leahy2
California
1 review
6 helpful votes
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October 22nd, 2016

I've submitted and received a number of orders in the past 2 months, and the quality of the products goes up and down way too much. Some things are obviously counterfeit, others are exactly as shown and decent for price. Shipping is also incredibly inconsistent. Some items arrived early, others on time, and others are still in transit. I recommend sticking to Amazon or Jet - they seem to have MUCH higher control over quality and vendors.

Thumbnail of user denisef424
Pennsylvania
1 review
0 helpful votes
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December 23rd, 2021
Verified purchase

So it seems everything you buy on here. Jewelry, cloth, makeup and stuff.
Jewelry is not sterling silver even know it says it is. Cloths never are true to size. The only thing I got that was ok was a stuffed animal everything is just crap. So don't waste your money it is not worth it

Tip for consumers:
You can buy nicer stuff some where in your own home town

Products used:
Kids toys

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Denise! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user annetteg60
New Zealand
1 review
0 helpful votes
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June 19th, 2018
Verified purchase

The app is easy to use however it needs a far better search function.
The site has all sorts of interesting things that are often not in the our local shops. Quality of many items is very good, especially at the prices offered, but some items are only worth the low price.

Thumbnail of user themusict
Texas
1 review
8 helpful votes
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December 10th, 2015

I ordered dresses for my students dance show on Nov 10. Nov 14, I received an email saying my items had been shipped. I still have not received them, and it is now December 10. I sent an email asking where they were, and expressing that I needed to know when they would arrive. The reply was brief and uninformed. They don't know where my items are, or when they will arrive. Our show is tomorrow. I hope they get here in time, but I'm not banking on it. We are never ordering from Wish for our dance outfits again.

Thumbnail of user elizabethe495
North Carolina
1 review
0 helpful votes
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July 11th, 2020

I ordered a few items and the delivery date continues to change, now it is saying between Sept - Nov. They are refusing to cancel my order. If anyone else is having the same problem contact your card customer service and dispute the payment to get your money back and have wish investigated.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Elizabeth. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user carolineb210
GB
1 review
32 helpful votes
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August 10th, 2020

Don't bother purchasing from this dreadful company. Received dress wrong size returned at my cost, various delay tactics employed like cant read picture of return receipt sent further copies with details of return code and when delivered and who signed for it. Still delay tactics until now return times out. So not only cost of dress and delivery plus return cost, but no dress either. Use this company at your own risk rubbish products and dreadful customer services

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Caroline. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user josephm136
Iowa
1 review
4 helpful votes
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November 30th, 2015

Very bad, if u add an item to your cart the price just goes up like 20$ than is original price. A cheap phone case I considered ordering rang up to 60$!, it was just a slide on case! Doesn't even get 1 star in my opinion. Very cheap and thrifty Items.

Thumbnail of user annettes78
New York
1 review
0 helpful votes
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August 17th, 2018
Verified purchase

Sizing is a problem for me, it's never right. I also don't receive a lot of the clothes. I have bought a phone case, sink sprayer, a change purse and other things that are great. Thank you for making it so easy! I just wish I could speak to a human sometimes.

Thumbnail of user kayd146
Florida
1 review
2 helpful votes
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December 28th, 2016

I received my items in 6 weeks as projected.
1. The purse organizer is excellent & only $4.
2. I wear a medium, ordered a large, the blouse was skin tight & had to be given away.
3. The blouse had lace & would have been beautiful had it not been for the many holes & loose stitching of the lace (sized too small).
4. I took pictures of #3, emailed them to WISH, who refunded my money.

Thumbnail of user luciac15
Connecticut
1 review
0 helpful votes
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December 20th, 2017
Verified purchase

All and all it has been a very pleasant experience doing business with Wish. They have very good product at prices that will blow you away. Yes there may be times you don't receive an item, but the good thing is you don't lose out they will refund your money. I give it 10 stars instead of 5.
Good Job Wish!

Thumbnail of user arianned
Minnesota
2 reviews
21 helpful votes
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December 16th, 2014

I bought two things off wish recently, both were as expected. If you are paying $5 for a sweater, you should know it won't be amazing quality. My only complaint is that the shipping takes around two weeks. The customer service is great and refunded a purchase the day I requested it.

Thumbnail of user karenr1012
Rhode Island
1 review
0 helpful votes
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May 29th, 2020

I can't say whether the product was any good because it never arrived after numerous times of asking when i could expect it. Every time i sign on the site to track my order, it pushes the date out another few weeks. I just ordered the same product for $9.00 more on Amazon but it is only a 4 day wait.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Karen, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user heidic52
Georgia
1 review
0 helpful votes
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June 25th, 2018
Verified purchase

I shop Wish all the time. Always go up 3 sizes when ordering from China. The jewelry is nice, shoes are always a size up as well, art, on canvas are beautiful, pillows cases of all kinds are gorgeous. Always take a picture and collect points to get 10% off your total.

Thumbnail of user chrisk1093
New York
1 review
1 helpful vote
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July 11th, 2020

Lied about shipping dates. Repeated emails are responded to with links to the tracking information which I had from day one. Just round and round. Frustrating. Will never order from again. Learn from my mistake. Avoid like the plague. Run, run! Leave me. Save yourself!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Chris. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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