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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user jeremyp34
Canada
10 reviews
33 helpful votes
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May 23rd, 2017

I here all kinds of positive reviews, thoughts & comments from friends and other people but I order something and then they keep extending the original delivery date. It takes forever to show up whatever i order. I have 3 things on order right now whenever those things show up I'm done with wish.

Thumbnail of user siddheshk
India
1 review
4 helpful votes
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August 14th, 2017

I'm from india... in my country already people scared by China products but I saw this website... i placed my order 3 weeks ago. I didn't received yet.
It's disgusting.
I thought this is a very good website.
I ordered 1 baseball jacket... and 1 dragon ball cap
What the hell is going on

Thumbnail of user christyt4
North Carolina
1 review
5 helpful votes
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January 14th, 2016

Ordered a few times with no problem. But the most expensive item I bought $39.00 was not delivered even though they said they did. Checked with my post office using the tracking number they gave it, and its never left the mainland. They owe me money and will not refund it. Americans should beware.

Thumbnail of user jasont882
New York
1 review
0 helpful votes
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January 13th, 2021
Verified purchase

Worst shopping experience ever. Added items to cart, then went to bed with the intention of weeding duplicate items and finalizing the order the next day. The next morning I had a notification from my bank that Wish had charged me $195 for EVERYTHING in my cart, including 12 duplicate items. It has been 29 days, and Wish's automated support system won't even let me ask how to get reimbursed for the shipping I had to pay to return the crap. Every single message from Wish support is irrelevant, pre-scripted bad advice that fails to even come close to addressing problems like this. I just wanted my money back, but now I am hours into attempted communication, additional shipping expenses, and absolutely no support whatsoever from Wish.

Tip for consumers:
AVOID WISH AT ALL COSTS UNLESS YOU HAVE A HUGE FINANCIAL CUSHION TO COVER YOU FOR A MONTH OR TWO WHEN THEIR APP MALFUNCTIONS. BE AWARE THAT THEIR SUPPORT SERVICES ARE ALL AUTOMATED AND PRE-SCRIPTED AND ARE NOT AT ALL DESIGNED TO WORK WITH ANYTHING EXCEPT FOR BASIC RETURNS. IF YOU EXPERIENCE ANY FORM OF FRAUD, WISH WILL LEAVE YOU HIGH AND DRY.

Products used:
None. Want to send everything from the erroneous order back, but Wish keeps responding with pre-scripted responses that fail to address the concerns and does not give options for fraudulent orders, app malfunction, or anything other than basic returns for defective items in which case they still make the customer pay the return shipping costs.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jason, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jason. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user nathaliel48
Singapore
2 reviews
3 helpful votes
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February 18th, 2021
Verified purchase

Terrible delivery timing too long to wait. More than a month of delivery was so unacceptable only from China to SG. I ordered items before from another online store, it won't take 3 weeks for items coming from China. Once you paid for it, that's the time it will reveal the delivery date & time. So no more chance for you to cancel it and their customer service online telling the same, the order already confirmed so they cannot file a return & refund for the item. Don't buy on Wish if you can't wait for more than a month of delivery. That's the reason why it was so cheap because of the delivery period was so unacceptable.

Tip for consumers:
More than a month before the item is delivered. So if you can't wait for too long, don't order from this online store "Wish.com"

Products used:
I ordered the shoes on Feb 3, until now I haven't received them. Not sure if I will get it on March 19 which was set as a delivery date.

Service
Value
Shipping
Returns
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Nathalie. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user davidw2671
California
1 review
1 helpful vote
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June 24th, 2020

I bought a hose which leaked on both ends (spigot and nozzle) right out of the package. Customer support--they told me to pound sand--was crooked and refused to honor the 30 day refund policy. Here is a photo of the leaking hose.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi David. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user mannyp26
New Jersey
1 review
1 helpful vote
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June 23rd, 2020

One star to many. If you decide to order from this site take screen shots of order and delivery dates because when item misses arrival date Wish.com adds weeks to new arrival date. When you file dispute they will add weeks from new date they posted and drag out return for a item that shows no movement with tracking for over 60 days. Better off buying on Amazon item arrive and you can actually talk to a real agent not a robot with no answers to remedy situation.

Tip for consumers:
do not purchase anything that you want sooner than 30 days take screen shots of order date delivery date and new arrival date if it passes that date and the next.

Products used:
using paypal to try get my refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Manny, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user deborahm81
Washington
1 review
4 helpful votes
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March 30th, 2016

If you love Wish, try there other sites... Home, Geek & Cute. Have ordered jewelry, cosmetics, nail care products, iPhone products, fishing products & more. Almost always get items before due date. The items I have not received or have taken to long, have always been refunded. I think they're great. Have never ordered clothing, there sizing is always small & the reviews usually say poor quality. But, very satisfied & cost is low.

Thumbnail of user robertp1786
Georgia
1 review
1 helpful vote
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July 15th, 2020

Ordered a birthday gift for a grandchild whose birthday is at the end of May. They keep changing the due date and are now telling me they "might" refund if I don't get it after October.
Stick with Amazon. Wish is just a scam.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Robert. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user sharonc128
Canada
1 review
4 helpful votes
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March 23rd, 2017

I ordered a key fob shell and a winter jacket on Feb. 6. Wish billed me for 3 jackets, and I have never received any of this stuff. My bank investigated and told me "buyer beware". Don't risk losing your money with this company.

Thumbnail of user jeffi9
Georgia
1 review
6 helpful votes
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July 1st, 2016
Verified purchase

I've bought many things on Wish and always look there first now before buying other places. I was shopping for an Avocado slicer, they were $10 on Amazon and I found the same one for $1 on Wish! Will definitely be back, great experience!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Thank you so much for shopping with Wish! We are so glad you had a great experience!

Thumbnail of user danm197
Missouri
1 review
4 helpful votes
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September 28th, 2017

Wish is amazing regarding their gadgets and other products, except for clothing, but it does take a while to get through the mail, but truly not everything is bad, somethings have served me for 2 years and going from there, so you mainly get what you paid for, but sometimes you may get a steal ;) (also keep in mind their clothing is mainly asian size, read the descriptions and ratings before buying any product.)

Thumbnail of user christinak52
Canada
1 review
0 helpful votes
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January 12th, 2018
Verified purchase

Which has a wonderful selection of products and the prices on most products are just terrific. The customer service is outstanding. Some items I've never received but that is postal problems I'm sure and tracking but I am very satisfied with shopping with wish.

Thumbnail of user sineadm5
Ireland
4 reviews
12 helpful votes
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September 19th, 2018

I have been shopping with Wish for a long time now. If an item arrives and is not the size or colour I ordered they immediately refund your money. I have never had an ounce of problems with Wish. Okay, they take a long time to be delivered (sometimes 6 weeks) but they do come and if they arrive a lot after the due date you will be refunded. Not always the best quality but you can rate the supplier on the Wish site. I believe they have many suppliers.

Thumbnail of user robynr84
Nevada
1 review
0 helpful votes
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September 28th, 2020

I saw a couple of womens' skirt/dresses I liked & for the price decided to give it a try. I read the return policy "within 30 days" therefore, I could exchange if item didn't fit. UNTRUE. Item received, needed a larger size. First you can only contact this company online, finally answered only online & stated item unavailable for return. Tried contacting by phone, no phone support, referred back to website. Online questionnaire came up asking if I was satisfied with response, however, you are unable to click on "no", only "yes"! Made it clear I wanted only an exchange for larger size. The item was cheaply made, however, the price was also cheap. I would NEVER do business with this company again and advise others to STAY AWAY

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Robyn. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user allisonj39
Maryland
1 review
0 helpful votes
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January 13th, 2018
Verified purchase

With the price of most things I think that this site has great deals. The few times something never arrived or was damaged I received a full refund without a hassle. The only downside is that I've had jewelry that has broken easily or turned quickly. That is no fault of the site but I am more careful about what I purchase from now on. If you want something quickly this is not the site that can achieve that for you so shipping is slow but worth every penny if you are patient. I always recommend Wish.

Thumbnail of user iridessat
India
1 review
1 helpful vote
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August 9th, 2017

I have ordered a bunch of stuffs worth 409.01$ In total
Out of them, I've received items for total amounts of 150$ (which I've received past the estimated time) and the rest $178 worth items, never came none of them, its been 6 months since and no sign of receiving but what's good is that they refunded the exact amount of money for which I've lost without arguing or hesitate and I'm still ordering from them. I kinda love all the items I've got so far

Thumbnail of user brehanan
Texas
1 review
0 helpful votes
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June 14th, 2018
Verified purchase

How much left?... It's that question that my daughters ask me when the order is a little delayed. In that I would like to see an improvement, and we know that there is fast shipping, but it is too much for a purchase of $ 2 dls. And in terms of claims we are very happy and if the product brings failure or is not what we expected always responds very kindly and returning the money, Thank you very much

Thumbnail of user aidant8
New York
1 review
2 helpful votes
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April 30th, 2017

This website is not a fraud. Although it ships slowly, its because you buy things for such a low price. All things have shipped to me within a month. If you don't believe me look on WSJ or other websites

Thumbnail of user davids4324
France
1 review
2 helpful votes
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August 5th, 2020

Wish.com is a scam, everything you buy on this web site is junk and counterfeit.
Clothes: Cheap materials wrong sizes. Shoes: Low quality plastic counterfeit
Phones: Fake specifications, Beauty product: Toxic
And the list goes on...
Review on youtube: https://youtu.be/EUb4_dfWZvA

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi David. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user josephf72
New York
1 review
6 helpful votes
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December 1st, 2016

If your paying $3 for something that would cost you 30 here use your head. As far is shipping is concerned remember this is coming from China with the cheapest possible shipping method. That's why it takes 2 or more weeks to get here. Yes far is refunds go I have S for and I have been giving refunds. Use their sizing charts.
All the products that I have purchased they are worth what I paid for them or more

Thumbnail of user sharong50
North Carolina
2 reviews
3 helpful votes
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January 27th, 2016

This site takes a little long to receive your order but considering that they come all the way from China I don't guess 2 weeks is all that long, the purse insert organizer is much nicer than I expected for the price. I may just use it out of a purse. This was my first time to do business with Wish and was more or less a trial run. They pass as long as I don't need my items in a rush.

Thumbnail of user jackier58
Pennsylvania
5 reviews
6 helpful votes
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March 8th, 2017

You usually have to wait longer for your orders but other than that, Wish is awesome. I have used them several times. I have been satisfied with all my purchases. And if I ever contacted support, I got quick responses.

Thumbnail of user brandij36
RU
3 reviews
22 helpful votes
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September 2nd, 2020

Is wish going to resolve my issue or not?! Been waiting for 2 months and still no response. I don't know what to do, who to talk, and where to complain. They simple ignore me for no reason.
My issue is that i ordered a leather jacket in july and haven't received it yet! What the heck is that? Did you send it using a horse? When will you refund?
I swear I'm not going to do business with these scammers and liars anymore. That's too much

Tip for consumers:
just use another website

Products used:
no products at all

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Brandi. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user vickip30
Colorado
1 review
7 helpful votes
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January 4th, 2017

I order a lot from Wish. They have great communication. If something doesn't make it to me, they are very quick to refund. Remember, you are dealing with China and customs. Plan accordingly. Well worth it for the great prices.

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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