• Bookmark

    Wish

Wish

Write a Review

Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
See all photos
How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

See positive reviews
Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

See critical reviews

Reviews (8,287)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user kirkc54
Idaho
1 review
0 helpful votes
  • Send Message
June 28th, 2020

Wish.com is nothing but a scam. Prices look great, but when you go to order, they increase, then they will charge you delivery fee as much as the product itself. When the delivery date comes they will just change the delivery date without any notice and cherry on the top there is no way of contacting them. No live support whatsoever, their chat bot sucks. When you finally get a refund 6 months later, if you still care, it is... you guessed it a store credit, not a refund at all. They are just a scam. Not ordering anything from now on and i suggest please don't waste your money.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Kirk. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user cindsc
Canada
1 review
0 helpful votes
  • Send Message
May 1st, 2021

I bought items at a size larger than i needed in case they were too small on arrival. Turns out they were still too small despite having the larger size tag. They made me take photos of the clothes and the tags then closed the case saying they had fulfilled my order correctly. Never ever ever use this company

Tip for consumers:
Don't ever buy from wish.com

Products used:
Jacket, capri pants, vest, blouse

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Cinds. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Cinds. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user lindsaya16
Illinois
3 reviews
1 helpful vote
  • Send Message
July 29th, 2017

They hardly ever send things when there supposed to. They can take ur money but not return it. And I love how it says have you received an item u put no and it says sorry pasted the 30 days so no refund when the tracking clearly says it's still in China. Might as well just burn ur money

Thumbnail of user mi162
California
1 review
0 helpful votes
  • Send Message
July 8th, 2020

Cheap Chinese crap that took 2.5 months to arrive. Customer service is run by computer-generated responses that provide no useful information and you very quickly exhaust their inventory of canned responses. They pushed back the estimated delivery date for one month in order to avoid cancellation of my order that was "in transit". Customer service representative will ask you to wait until 30 days after the estimated delivery date to request a refund when the website states that refund requests must be made within 30 days of the estimated delivery date. I suppose this is one method to avoid processing refunds. I can't decide if it's fraud or complete ignorance. I would try to return this crap product, but I'm sick of these people and it would probably be faster to bury it in the backyard and wait for it to decompose.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Paul. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user eddier61
Poland
3 reviews
0 helpful votes
  • Send Message
February 18th, 2021

You got to be joking with this one. Really? Wish? They just copied AliExpress marketplace. So what's the point of doing this? Anyway I tried to order few items, quality is just terrible. I would give 2, but I'll give plus one for commercials that they make

Thumbnail of user sylviar27
Canada
1 review
3 helpful votes
  • Send Message
March 30th, 2017

Beware of wish. I ordered on two separate occasions and have not received anything. When it's supposed to arrive on the expected date, it's pushes it back a week sometime two. I'd rather pay a crazy shipping fee from amazon then get ripped off and partly refunded from WISH. When you call no one answers. When you email they always email you back the same thing repeatedly... as if they just copied and pasted it. Scam scam scam please beware and don't shop here. I live in Canada for those reviewing this. Don't waste your hard earned money on some overseas scam. They take your money and you don't get $#*!. I've read reviews on this place and people say if you get the item it's not what you ordered.

Thumbnail of user pamelab21
Missouri
3 reviews
2 helpful votes
  • Send Message
February 23rd, 2018
Verified purchase

I love shopping in the wish app. Wide variety cheap prices and good quality. Only down fall is you don't always get exactly what you order and sometimes you don't get the item at all.it takes about a moth to get here because it comes from china.

Thumbnail of user izabeles
GB
1 review
6 helpful votes
  • Send Message
May 30th, 2017

I received notification my item was delivered, when in truth it was never delivered. I was told to give couple more days by wish customers service. Second item same situation. Now I am asking to cancelling all my orders and give me my money back, as I did not receive anything ( I suspect I will not receive anything at all from my orders). So they are just dragging time, saying check your local post offices, give couple of days more. This site is not to be trusted. Do not shop with Wish - ever!

Thumbnail of user shirleyg406
Washington
1 review
0 helpful votes
  • Send Message
February 2nd, 2021

I ordered on line from wish and for 4.95 it cost 5.00 postage.on my small order they took 107.00 out of my bank. I asked to give me a refund and no answer. I guess I will have to talk to the bank.It is one Big Scam.

Tip for consumers:
DON'T BUY FROM THEM!!!

Products used:
Blouse tops.

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Shirley! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user tm456
Illinois
1 review
1 helpful vote
  • Send Message
May 22nd, 2020

Do NOT order from wish. It's been almost 3 months & all my stuff still isn't here. & they keep pushing back the date that's it's supposed to get here. I got 1 item last week and it was broke. & they take forever to email back.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user amand9
Canada
1 review
0 helpful votes
  • Send Message
June 14th, 2018
Verified purchase

Cheap and arrives on time and if something is wrong they take action right away. Unlike some other sites. I do quite a bit of shopping online I tried few websites but i still have refunds that i am waiting for but here they do it fast.

Thumbnail of user susans3384
Canada
1 review
0 helpful votes
  • Send Message
June 2nd, 2021

I ordered several things and thought I got a few good deals but when I checked my credit card I found that I was overcharged. Then all the items that were a good deal suddenly became unavailable. This is very close to bait and switch sales techniques and I find them very dishonest! Check carefully what they are charging you if you choose to go ahead and deal with this company

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Susan. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user sarahb1289
Canada
1 review
0 helpful votes
  • Send Message
August 11th, 2020

I did an order in June 2020 supposed to get it 15 days after, I never got it til now, they just adjust the date of delivery each time. When I try to reach customer service, the call fall no way, noone response, the call is cut. I tried to send email and no response, they are just thieves. Don, t drop your money.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Sarah. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user rona1217
Michigan
1 review
6 helpful votes
  • Send Message
December 30th, 2016

It's a company based on the idea that people generally don't research purchases. So far I have found every item available from wish on other services that are China based at half the price if not lower. That's the reason shipping takes so long. You order from wish, they order from China companies for way less than you paid them and they just have the item shipped to you.
Basically they are charging you 100 percent or more markup just to transfer your order to a third party.

Thumbnail of user leannek4
New Jersey
3 reviews
19 helpful votes
  • Send Message
November 21st, 2015

This site is not bad, but do not expect high-end items. We ordered a few necklaces and such and the quality is about the same as a store such as hot topic (jewelry). Shipping does take a long time, almost 2 months for one item, but we have received everything we have bought. Before getting upset about items not coming fast enough, realize most of these are coming from another country!

Thumbnail of user toghrolr
Australia
1 review
0 helpful votes
  • Send Message
November 13th, 2020

Product of the website are just absolutely trash and won't last more than few weeks. Look at the true stickers I ordered, it took them only few weeks to get like this.
Doesn't worth the wait and postage fee.
The product might sound cheap but they charge you the real price by adding up the postage fee.
And even if you order few items together they charge you seperate fee for each item.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Toghrol. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user teresaj179
Canada
1 review
0 helpful votes
  • Send Message
June 23rd, 2020

I have been waiting more than 2 months for my order. I checked my account today and there is a further delay by another few days. No option to cancel the order. I think I just lost money as there is no hope for that this product will ever arrive. The site should be shot down!

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Teresa! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user marya3509
Tennessee
1 review
0 helpful votes
  • Send Message
August 9th, 2022
Verified purchase

My order was never processed. I have contacted customer support several times to no avail. I sent them proof of order and payment but all I get is an automated answer saying not enough info. I am fed up with WISH and will NEVER do business with them again.

Tip for consumers:
Terrible customer service

Products used:
Tops but never received

Service
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Mary. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user cindyb115
California
1 review
0 helpful votes
  • Send Message
December 26th, 2016

I ordered two identical items end of November to have by Christmas. Once I got the confirmation email telling me it would be, at least four weeks, I attempted to cancel the order via email. The response I got was that I could not cancel as the items were with the courier! Well, it's been over 4 weeks and I cannot track this order. My credit card company refunded my money, thank goodness.

Thumbnail of user praneetha2
North Carolina
1 review
7 helpful votes
  • Send Message
February 8th, 2018

I ordered about 5 different items and none of the item nor works nor, is delivered correctly. I am highly depressed with the service. I am looking to post reviews/ ratings as Zero for WISH. I got my packages after recently after about 2 months. Now that i am trying to return or refund, it says, cant return as its been more than 30 days.
The reviews / rating on WISH is totally fake

Thumbnail of user ivyw16
South Carolina
1 review
0 helpful votes
  • Send Message
January 13th, 2018
Verified purchase

You can buy dollar store items for dollar store prices on wish, without having to go to the store. Most of the time I am happy with my purchases as they are as realistically expected, but occasionally I am disappointed. Thankfully, wish has a good refund policy, so I still think it is worth checking out.

Thumbnail of user airianm
California
1 review
2 helpful votes
  • Send Message
April 4th, 2019

I blame myself mostly, because I didn't look at their reviews ahead of time so that's on me. However, it doesn't give these rotten crooks at WISH.COM the right to steal, scam, trick and deceive everyone who wants to seek out a good deal on the web. I have attempted to purchase several items from them. First item I received was broken so I tried to return it but never succeeded mostly because you can't get a human on the phone, another item I received was received in working order but was very different from the picture by trick photography, third item never showed up and after playing the waiting game for 3 months, I chocked up my losses to never again give them my business.

Thumbnail of user joym214
New Hampshire
1 review
0 helpful votes
  • Send Message
June 23rd, 2020

I understand that items coming from over seas it will take a littler longer, however 3 months. This sucks! Plus, there is no mention that the warehouse is in CHINA.
BTW No customer service is available. This website is truly a waste of time!
Still waiting for items to arrive.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Joy. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user theresad542
Australia
1 review
2 helpful votes
  • Send Message
July 23rd, 2022

I have been tried to get my money back for 3 items i ordered... in March. They sent to wrong place. I also paid postage... its July now... still no money no refund... I keep telling you can't refund prepaid visa card...

I have deleted the app... after 5 months emails back and forth.

Items inferior they don't fully refund your money... 5 months now... very poor service think twice before you use this company

Tip for consumers:
Don't order don't use I have been trying 5 months to get money back

Products used:
It was delivered wrong place non

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Theresa. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user ianm398
GB
1 review
0 helpful votes
  • Send Message
June 14th, 2020

I ordered an item from wish on 6/5/20 the item still hasn't arrived and when you go on the tracker the expected delivery time has been extended without any communication
From the seller there is No way of contacting wish apart from a useless online form which no-one replies to

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ian, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Shopping Made Fun. Join over 300 million others that have made their shopping more smart, fun, and rewarding.

Company Representative

Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

How do I know I can trust these reviews about Wish?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Wish?