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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user kimw100
Wisconsin
4 reviews
10 helpful votes
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April 9th, 2016

I have ordered a few things from this site and have basically been happy with them. Everything there is from China, but it's that way everywhere. Remember you get what you pay. I've ordered some memory sticks and they seem to work fine. Jewelry I have ordered looked pretty cheap but other things were great.

Thumbnail of user paulk406
GB
1 review
0 helpful votes
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June 14th, 2018
Verified purchase

Poor customer service, wish don't response to customers complain, no matter how small in money is paid for a product it should be appreciated, at times product sent is different from what was advertise but when a complaint is sent there will be no response and that allow the sellers to do what they like.

Thumbnail of user galinam11
Sweden
1 review
0 helpful votes
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June 14th, 2018
Verified purchase

The proposal is that support team can remind when product is not received and 30 days from purchasing are coming. I have some cases when product was bought and nothing is result - no product no money return. If provided a lot of purchasing it is difficult to control all terms. In general is good evaluation.

Thumbnail of user kc151
New York
1 review
3 helpful votes
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January 25th, 2017

I ordered quite a few items from Wish, I needed new clothes and why not order from a site that has clothes for less than $10. I was super excited to receive my items, I am still waiting on the rest of the order; but when I got them, they were pretty cheap looking and feeling. I have had one shirt for not even 4 days, and the seams are already busting (I am not a big girl, and the shirt is a loose fitting sweatshirt.) You get what you pay for I guess. I did receive some items before the estimated delivery date, which was good. But I am not exactly sure I will be ordering from them again anytime soon.

Thumbnail of user steves1816
California
1 review
3 helpful votes
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December 21st, 2020

I attempted to purchase some skeletons for next Halloween ($63 total). Order placed on Nov. 6. Delivery was set for ~Dec. 11. After Dec. 11 passed, I started checking on the tracking. The order was internally cancelled on Nov. 12, and Wish.com sent no notification, nor did they refund my money. Now, I'm trying to get a refund. They have NO phone support, and NO human support, just a silly 'electronic assistant' WITH NO PLACE TO APPLY FOR A REFUND. I think the whole thing is a scam.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Steve, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user ashp14
Arizona
1 review
1 helpful vote
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June 19th, 2018
Verified purchase

Lame I got hustled, I ordered a wax pot with wax beads, and other extras received an aluminum heart shaped 2 cent pan... I even read all descriptions before purchasing. Ordered a bead curtain received again a 2 cent string with beads, ordered a kids mermaid tail received a seashell bra for my 4 yr old. Hate this site spent over 50 bucks only to wait forever to receive anything and then to be so disappointed that I would've been better just flushing my money

Thumbnail of user fadis16
Canada
1 review
2 helpful votes
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March 30th, 2021

Very poor shopping place, poor support and they use cheating ways to attract people to buy, one example happened with me, after I bought one item in a very good price as paid money through pay pall I get message that my item will be proceed but after 24 hours I received a message that apology from me that item isn't available and my payment and purchase item is canceled. When I checked the site again the item was available but with higher price tag. No support team to answer my enquiry.
My advise don't bother your self purchasing from fraud places

Service
Shipping
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Fadi. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user josephined52
Florida
1 review
1 helpful vote
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June 18th, 2020

I ordered two items in the end of March 2020. I have not yet received them. I sent an e-mail wanting a total refund and they keep stalling that I will be receiving them soon. They do not accept phone calls and website will direct me to someone that will send me another e-mail which I don't want. I have sent them countless information (Order ID, Order #, Item type, transaction dates, etc.). The two items that I ordered don't serve any purpose now. They are a B. S. company and will never do any business with them again. Beware of their advertisements.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Josephine. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user samuell31
Australia
1 review
8 helpful votes
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January 26th, 2016

Wish looks totally legit, the domain itself can testify, if it hasn't been taken down as a scam then it must be legit in some form or another. I just bought a watch for $2, I personally don't care if it comes in the time limit, if I end up getting it it will be a good-looking watch for only $2! If it doesn't come at all then well, I've only spent 2 dollars and that's nothing to get upset about!

Thumbnail of user elaa3
Philippines
1 review
5 helpful votes
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August 23rd, 2017

Two thumbs up to Wish's customer support team! Their personnel are very accommodating and friendly. They are always available 24/7 to provide excellent assistance to all my shipping and product concerns. I appreciate all the plus one service, too! Way to go for all the extra mile, guys! Keep it up! :)

Thumbnail of user johno191
Arizona
1 review
0 helpful votes
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January 12th, 2018
Verified purchase

I've only had one thing I've bought be wrong. I contacted the seller and they fixed the problem immediately. Some items take a while to get to the USA, like over a month. Some show up in 2 weeks. Not a complaint, just stating how the shipping works. I love this place.

Thumbnail of user candyd5
Arizona
2 reviews
20 helpful votes
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December 28th, 2015

I order about $100 a month from WISH and I have been happy with everything. I love the prices and variety. All clothes and shoes are made differently so sizes vary. If you read the reviews and use common sense you will be fine. Everything I have ordered has been delivered with in 30 days but usually sooner. Delivery costs are between $! & $4 anything over $25 is delivered free. Customer service checks to see if each item is delivered and if you are satisfied with the product. I LOVE WISH AND GEEK!

Tip for consumers:
i am surprised at the negative ratings for this site! i have had the best customer service i could ask for, i have been happy with all of my purchases, they do sometimes take a bit of time to arrive but they are coming to me from 1/2 way around the world. i think anyone not trying WISH is missing out.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dawnk21
California
14 reviews
15 helpful votes
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March 8th, 2016

WISH. COM- I have made 21 purchases from wish.com, all from different vendors. I have to this date received every purchase that I have made. They were exactly as stated, exactly as pictured and received all much before promised receipt date. When you pay 2$ 3$ 5$ or 10$ for a product that you would have to normally spend anywhere from 15$ to 80$ buying somewhere else you know that they are not going to be high end products. Be reasonable! You need to be reasonable with your expectations when making purchases from this company and it's vendors. They have tons of great things that I have enjoyed having and using. I'm a very satisfied customer and will continue to be! I guess think of it like buying a bath towel from Belk vs buying one from Wal-Mart. 20$ each vs 5$ each! Different quality yes but still a great product! (I really wish I could add pictures to this review:-/)

Thumbnail of user waynek320
Virginia
2 reviews
0 helpful votes
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April 14th, 2021

wish.com is the worst website anywhere. It sets you up with an account when you don't want one and it doesn't let you deactivate or cancel it. Once you are sucked in, it will overwhelm email box with spam. There is no customer service. It's worse than a virus.

Service
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Wayne. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user rameshs55
California
1 review
0 helpful votes
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June 19th, 2021

The last three orders I placed with them, ended up as follows:
1. Ordered laptop, received remote only
2. Ordered laptop, received nothing. Customer support stated the item was delivered!
3. Ordered wireless mouse, received nothing! Same excuse as above!
Good thing I paid with Paypal, they were gracious to refund full amounts. Never again, "Wish" I had never started!

Tip for consumers:
Go anywhere else, Wish is not trustworthy

Products used:
None

Service
Shipping
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ramesh. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jimr702
California
1 review
2 helpful votes
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September 4th, 2020

I bought Aveda shampoos, contacted customer service send various email's to the company, Nobody's cares. It has been long time and I still see the charge from the Merchant, wish company.
Honestly it is a wish company, All bandits working there. Unfortunately it is a scam. Do not buy from them.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jim. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user brians288
Ohio
1 review
4 helpful votes
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March 30th, 2017

I've placed over 25 orders with wish over the last two years. Every one has come perfect, with varying shipping times. If you're looking for next day shipping, wish is not the place to buy from, because they rely on individual sellers mostly in Asia. If you're looking for decent products, and outstanding prices, it's a great place to buy.

Thumbnail of user lindab443
Texas
1 review
0 helpful votes
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January 19th, 2018
Verified purchase

Everything I've gotten from Wish I have loved except for the rings. They all said 925 sterling silver. Not plated. But after wearing the rings for only a short
Period of time the silver wears off revealing the base metal underneath. Oh well, you get what you pay for.

Thumbnail of user mikec361
Idaho
1 review
0 helpful votes
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January 14th, 2018
Verified purchase

Wish is a good place to get things at good prices. Its not usually the highest quality, it sometimes never arrives, and shipping takes forever. But if you don't mind waiting and it's not too important an item, go for it. I use it all the time for ''stuff''.

Thumbnail of user ameliaa110
GB
1 review
0 helpful votes
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December 19th, 2021

I have never been dealing with such lawless, immoral, fraudulent company. My order has been duplicated few time and I have been charged for all the duplicates. I wrote immediately to them to request a cancellation of the all items. They took my money and blocked my account so I was not able to communicate with their customer service (do they have one?) unless I am sending proof of my ID in which case they would contact me within 3 working days. I have sent a copy of my ID but they never contacted me and despite my desperate attempts to cancel the duplicates orders I was not able to cancel it.
I will never deal with them again. I dealt with them in the past and I have to say that their products especially gadgets, are significant lower quality compared to other markets. Honest advise, Deal with someone else more reliable.

Tip for consumers:
read the reviews before dealing with them

Products used:
clothes

Service
Value
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Amelia. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user christinl7
Australia
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

I have been shopping on Wish for some time now and I have always had a great experience and find that items are very similar if not the same as buying from ebay but at a much discounted price. The only issue I have is when you purchase multiple of the same item you get charged shipping on each item.

Thumbnail of user dyannal
Arkansas
1 review
1 helpful vote
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December 13th, 2016

I have ordered 18 items and have received all but 3. The prices are great. Like some have said you get what you pay for. It is cheap, but I have been happy with all. Only one item so far doesn't quite match the picture. Just don't be in a hurry to get it when you order. Mine has been about 3 weeks on the longest order.

Thumbnail of user bradw251
Florida
1 review
1 helpful vote
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November 18th, 2020

I ordered an item in May and was charged same day, and promised delivery within 10 days. No delivery! After I trace order (no human contact available), I am informed a delay of 30 days in place. This delay extends 3 more times. I purchased item elsewhere and received it within a week. Now trying to cancel order and get a refund, reaching customer service was a complicated maze. Finally, a refund was promised, but I only received the shipping amount... not the product. It is now the mid-November... no refund and customer service has disappeared deeper into the maze. The time involved in this is not worth the effort. I've been ripped off!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Brad. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user ninab238
Australia
1 review
0 helpful votes
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November 27th, 2020

Made a number of purchases in May this year, 2 items never arrived, they have a long wait time then a 1 month window to advise it hasn't arrived and claim a refund... but they don't tell you that date! Then when you try and claim a refund after that date you're told you can't make the claim! Ripped off! Won't be buying anything through WISH again!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Nina. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user rogerc286
Canada
1 review
13 helpful votes
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March 20th, 2020

Someone has hacked my account and changed my name and address to theirs and I am unable to correct some of it. In addition, today I was welcomed back after not having used the app in awhile with a request to confirm my identity by sending along a photo of a recent bank statement showing a recent Wish purchase. This was all on my Android 9 phone.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Roger. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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