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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 713th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user rachelh239
Oklahoma
1 review
1 helpful vote
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February 18th, 2019

I have ordered close to 30 items from wish in the past 2 years. I've always been satisfied, even when a problem occurred. If something didn't get to me they refunded it no questions asked. If it was damaged they replaced or refunded, sometimes both. From my experience they are trustworthy. I can't speak for all their employees. I use to work at a satellite company in tech support. I heard of reps who stole card numbers. That can happen anywhere. If I didn't take my card off after an order then accidentally ordered items that's my fault. I can't give them a bad review because of a mistake I made.

Thumbnail of user alic74
California
1 review
1 helpful vote
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June 24th, 2020

I ordered an item on May 21,2020 to be delivered by June 9,2020, few days before the delivery date wish changed it to him 19 and after couple days changed it again to Jun 29 and yesterday changed again to jul 14,2020! And it's the same case with my other orders bought from them! Is this a joke? Is wish a proper company?

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ali, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jamesa781
Michigan
1 review
5 helpful votes
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November 6th, 2019

As the majority of items are from chinese sellers, lower case intended, expect inferior quality and poor communication. Also have found that shipping/tracking updates are totally bogus. While there are a few good sellers, most are sub-par at best. While I dislike eBay and Amazon, at least they are above board and forthright, when it comes to shipping and taking care of your complaints. Wish has zero/no way of contacting support directly. From now on I'll just pay extra $ to get better quality and service. AVOID Wish unless you are a total idiot!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi James. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user jk741
New Hampshire
1 review
5 helpful votes
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March 7th, 2021

My wife was sucked in by insanely low "first customer" prices. Be real, $0.50 + $0.25 shipping, not in this world. Just read through here, read the 5 star ones, most are mixed up one-star. This place is simply bad news, try dhgate.com they have always done well with me. This place plays games: Cancel even half an hour after my wife ordered: Nope. Call your Visa, cancel the orders, don't play the long drag-out games this place will play.

Tip for consumers:
Run away! Cancel your order (hint: good luck with that)

Products used:
None, cancelled order since it's obviously mostly a scam site. I won't play games with this clown-company.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user davidn83
New York
1 review
7 helpful votes
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January 23rd, 2016

While it does seem like this is a wholesale business with several different distributors, they don't seem to worry too much about the quality of the items being sent out. If they already have the option "This is a counterfeit item" as one of your choices as the reason for returning an item, it must be a pretty common problem. I spent $7 on a memory card here that turned out to be fake. I have to pay shipping to get a refund, but I'm not ready to go through the hassle and risk not getting any money back anyways. I guess Wish.com made some more money...

Thumbnail of user brandip12
Indiana
1 review
0 helpful votes
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February 24th, 2016

From cheap faulty products... That don't work... And to Xmas present orders showing up 2 months later in the end of Feb... Don't waste your money or time... You will be disappointed in one way or another!

Thumbnail of user lisae523
Utah
1 review
1 helpful vote
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April 27th, 2020

Prices advertised double once you try to place an order. Or, they charge your card, hold your money for a day or two, then say SORRY that promotional price is no longer available. Don't waste your time.

Tip for consumers:
DON'T

Products used:
NONE

Service
Value
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Lisa, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user deboraht254
Ohio
1 review
9 helpful votes
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April 8th, 2020

Someone used my paypal, then cc/debit card to make a purchase from these idiots, not once denied, but twice, then went through and can't even talk to anyone about it? Fraud, theft! Still no reply from them!

Thumbnail of user jeffi8
Wish C. – Wish Rep

We're here to help, Deborah! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user erickt22
Poland
1 review
0 helpful votes
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September 25th, 2020

I've never received my order, tracking package number is fake and there is no possibility to contact client service!
Absolutely horrible experience!
Definitely not recommended to buy anything from wish

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Erick. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user jenniferr2090
California
2 reviews
5 helpful votes
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December 31st, 2021

I made the mistake of thinking this would be an ok merchant and have regretted it deeply. I bought a few things, returned most of them, and even though they were sent in the same box and they acknolwledged and refunded one item, they just never refunded the other as though I never sent it. Seems like a relatively easy issue to fix for a normal, functional company, but it became the most insanely frustrating confusing crazy-making customer service experience of my life. There is no means by which you can convey "you lost my item." None! They literally do not have a chat or phone customer service, just the automated system, which is super limited and keeps saying the same things, all off which basically mean "F you." I eventually gave up and let them keep my money, which I'm pretty sure is the point.

Tip for consumers:
DO NOT

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jennifer, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user leahg11
New York
1 review
4 helpful votes
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May 4th, 2015

Ive bought a few things from wish, remember to always look at the reviews of the product.
Sometimes cheap and great material! And sometimes really cheap and terrible material!
So it depends on the item it is. It does take a very long time for your item to be delivered.
20-30 days.
If you dont have patience then i do not recommend this website.
Other than that its got some pretty awesome deals!

Thumbnail of user leontiens1
California
2 reviews
9 helpful votes
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December 22nd, 2015

My daughter wanted to buy a bunch of items from wish.com. After reading all the reviews we decided to try it with 3 smaller orders first. The website is easy to navigate and the deals are amazing! The first item arrived sooner than expected. The other 2 items arrived at the same day a week later. I didn't keep track how long it exactly took since we were not in a hurry, but it was around 14-21 days. This is what the website states very clearly. The items came straight from China, most likely from different manufacturers, although it could be the same warehouse too since the packaging was very similar. The quality is exactly as you can expect for the price.
We will order more from them when not in a hurry.

Value
Shipping
Quality
Thumbnail of user colem203
Oklahoma
1 review
3 helpful votes
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February 16th, 2017

I have ordered a lot on wish and many different times. Yes it takes a couple weeks to get in but I have been satisfied with ever last thing I have ordered. Electronics, clothes, sunglasses, car stickers, smoking utensils, etc. For the price you just can't complain. All these bad reviews don't make sense to me

Thumbnail of user cynthiar442
Georgia
1 review
1 helpful vote
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June 11th, 2020

I'm only giving one star because I have to, in order to write a review. I placed several orders totaling around $50.00 over two months ago. I ordered dog clothing and still have not received it. The date keeps changing and the package is still in China. I have sent 4 emails through customer support and have never gotten a return response. They claim they will contact you within three days LIARS! Cannot get a phone number for them either. They do this in order to avoid giving refunds. Horrible customer service experience I have ever had. I will absolutely NEVER order from them again. Two week delivery hmmm not on mine. If you need anything for a special occasion do not order through wish!

Tip for consumers:
If you are ordering for a special occasion DO NOT use this website! I will NEVER order from them again..

Products used:
I never received ANY of my items. I keep getting ignored through email and online chat is a robot preprogrammed. No option to request a refund. I completely give them zero stars on all of the above questions.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Cynthia. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user davew120
Nebraska
1 review
7 helpful votes
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March 14th, 2017

Orders take a very long time to receive but their refund policy is 30 days. After not receiving my items and choosing to wait because their tracking said the items were "on the way", I finally gave up and requested a refund. The response from wish was that "I" waited too long so they would be keeping my money and sending me nothing! This company will rip you off! Beware!

Thumbnail of user kathrynh42
Texas
1 review
1 helpful vote
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June 5th, 2017

After ordering from Wish for the first time a few days ago I noticed three fraudulent charges on my credit card. Someone bought online gaming chips out of an online casino based in Hong Kong. The other two were for Airbnb. Fortunately my bank reversed the charges immediately. I have no doubt that this came from Wish. As Wish is simply a website that allows merchants from all over the world, particularly China to sell their products, it is obviously very easy for a thief at one of the "shops" to steal identity and credit card information. No way to contact Wish about this. Their online customer support only gives predetermined choices about any complaints. And credit theft is not one of the choices.

Thumbnail of user catharines2
Canada
1 review
4 helpful votes
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May 25th, 2017

I ordered 98 days ago. The items that I ordered were for an event that is long past. This isn't your normal site. There is no customer support to call. Everything is by email with no person. Completely automated. They just keep advising you to download the app and click on buttons. I have clicked multiple times on each individual item not received and although it leaves the impression that a solution is imminent the satisfaction of pressing buttons is no longer fulfilling. I really believe that the positive reviews about this company have been written by their staff. Don't get sucked in...

Thumbnail of user emilye31
Canada
2 reviews
6 helpful votes
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April 10th, 2017

I knew this sites shipping took longer than any reputable site, but really... It has been over 60 days since I placed an order and I have received only half of the products. No customer support team, just a bunch of looping questions and a comment box that takes 2-3 business days to get back to you. What a joke.

Thumbnail of user jonr398
Texas
1 review
2 helpful votes
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December 5th, 2020

This company is a fraud. They draw you in with all sorts of stuff and never deliver orders. They simply cancelled my order without even informing me - probably because I used my Discover card and Discover would have taken them to court. But if you use another payment method, be prepared to lose your money and never get the goods.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jon. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user matthewp465
Washington
1 review
0 helpful votes
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August 16th, 2020

I've bought things... they always take forever, quality is CHEAP... most recent order I made was 6 months ago. I don't own anything currently in working order that I bought from there. Everything falls apart and you put $50 of items in your cart and shipping cost $45... not a good deal

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Matthew. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user sunnyn12
Texas
1 review
67 helpful votes
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December 4th, 2020

This is another Ch*****e attempt to steal all our contacts... Do not buy anything from this site.
They have no contact persons, the shipper from Los Angeles are fake, they don't answer. Customer service will block your email id and show a 404 error image. Keep checking the credit card that you used as they might be stealing more money from it... this is another company whos is going to blow up soon for their fraudulent activities. Call the numbers from the image and see if they pick a call... so if you decide to buy... just pray...
I reached out to BBB to get my refund and they paid only partial. If you have an issue, reach out to BBB.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Sunny. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user javaughnl
Oregon
7 reviews
58 helpful votes
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November 14th, 2018

I've ordered everything from jewelry to electronics and the only problem (which was just my ordering an incorrect size) was resolved within 5 hours of informing Wish about it. I don't think I would take a chance on something extraordinarily pricey, such as a laptop, but for everyday items such as trinkets, jewelry, home decor or chargers, Wish is my go to place! Yes Virginia, there is a Santa Claus!

Thumbnail of user nutmegz
California
1 review
0 helpful votes
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February 25th, 2018
Verified purchase

Most vendors are reliable and produce pleasing results. Although I've had some less than glorious experiences every now and then, the last 3+ years as a customer on Wish have been overall worth it. From art and school supplies to trendy outfits and skin care products to duvet covers and kitchen appliances, Wish has it all!

Thumbnail of user tanjas7
Italy
1 review
0 helpful votes
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June 14th, 2018
Verified purchase

The thing I like most of this site is that you can find almost anything at a very low price. It's fun and the customer service it's always ready to help if something goes wrong.
Until now I ordered a lot of stuff and almost everything came on time, even early. The only problems I've encountered so far are that you must wait a long time for delivery (which is understandable because of oversea shipping) and that sometimes the quality or the size of the items is not what you expected. Especially with clothes it's difficult to find what fits you right.
But overall it's great for buying funny stuff and home accessories that you won't find in the general stores and saving a few bucks.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristenh283
California
1 review
3 helpful votes
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October 9th, 2021

I was reluctant to buy from Wish but they had a hard to find replacement for my favorite sunglasses that broke. This was not a discount item. It was sold on wish at full retail price of
$ 99.00 What I paid 5 years ago. I searched hi and low for the sunglasses and wish had them and nobody else to I rolled the dice. The glasses showed up in 4 days after a 1-2 week delivery promise and the glasses were perfect. Ralph Lauren polo with grey lenses not green. Green was readily available from multiple vendors, but not grey. I am more than thrilled. Wish has a shady reputation but this time they delivered what I ordered early and in perfect condition.

Products used:
Sunglasses

Service
Value
Shipping
Quality

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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