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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user jille69
Pennsylvania
2 reviews
41 helpful votes
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August 6th, 2020

If you ever do receive your products, and there is a good chance you won't EVER receive them. But if... they will always either be the wrong items, very poor quality or the wrong quantity. Wish does NOT stand by any of their sales. The customer service department only responds with a preset response and doesn't actually ever address or resolve any issue.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jill, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user jenniferc326
Canada
1 review
0 helpful votes
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January 14th, 2018
Verified purchase

There have been times where I get stuff in great condition but then other times things are wrong or lost or even damaged. Overall, experience is ok. Not great. If there was a quality assurance that looks at things before it leaves would be better. Although, I understand things can be damaged through shipping. Being able to send pictures is a great thing.

Thumbnail of user suer32
Iowa
1 review
9 helpful votes
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December 10th, 2015

In November 2014 I bought 2 items from Wish.com. The tracking information they provided (which I had to have google translate the carrier website) Says that 1 package has reached the destination airport on December 4th, and the other package only says that a waybill was created on Nov. 17th. I have yet to receive anything, and when I tried to lodge a complaint through the website, I was told it would take them 2-3 days to respond. I'm glad I used PayPal for my purchases for that added protection. I WILL get my stuff or my money.

Thumbnail of user alk101
Pennsylvania
2 reviews
3 helpful votes
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February 16th, 2017

If you're ever thinking about doing business with wish.com half Chinese half American company think twice they have a lot of tricks up their sleeves to get your money and send you the inferior broken merchandise in addition getting your refund if you don't take pictures and send a copy of your driver's license and a copy of your bank statement you won't see a dime in today's economy with ID theft On The Rise who the hell wants to do that they're a bunch of crooks they also own Gee.com and home.com I brought over a hundred products from these people so I speak from great experience I would say stick with Amazon

Thumbnail of user ehp
Texas
2 reviews
10 helpful votes
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December 18th, 2015

Okay so I get everything I order but one think u may not know is when it says $3 and u buy it with or credit or debit or whatever u pay with well it actually end up costing you like $20...! I'm not saying don't buy from here but u should be more cautious. Your not really paying the prise they ask but higher at some things..

Thumbnail of user ashleyl65
Utah
1 review
1 helpful vote
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February 11th, 2016

I was really happy with Wish until I had to be refunded for two different items that never came in. Some come in and others don't. You just know which one will come in... another item is past the due date to get here by tomorrow and I've already told wish that if that one doesn't come to me either than I won't be buying from them anymore

Thumbnail of user frikkies
South Africa
2 reviews
3 helpful votes
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August 28th, 2017

I bought an item on wish on the 1st of May 2017. To date I have not received the item. I contacted the "support" team who replied promptly with absolutely no solution. They even mentioned that I can be assured that they did not pull the item from delivery... why would they give me such a comment. I never accused them of anything except for asking for assistance with my item not received. Extremely unhappy and I will never use this service again. As wil none of my friends

Thumbnail of user joes620
California
1 review
9 helpful votes
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November 19th, 2016

Ordered two blouses that showed up as one order. Neither fit so I wanted to return them. What an F'd up process for returning stuff. Took several attempts to get the job done and they just decided to not respond to two of my messages. When I finally got the refund they only refunded me for one blouse. Made 2 attempts to "message " them asking about the remainder of my money and they never responded, again. There is no phone number and no real customer service. This place will rip you off. Thank goodness I'm not out a lot of money but I will never purchase from them again and I will never recommend them either. Going to write the same review on the app site. I'm usually diligent about reading reviews on products before I make a purchase. I will begin to do the same for distributors. If I had seen some of these reviews before making my purchase I would have never ordered through them.

Thumbnail of user trinab15
Canada
2 reviews
3 helpful votes
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January 24th, 2017

I feel as if wish has stolen our money. We have spent a lot on items that were never sent. We would like our money back as we did so much better ordering from eBay and amazon. There quicker and honest and always on time as they say it will be. I find it completely ridiculous that with eBay what ever we purchase that comes from china actually shows up but with wish nope, not a chance in hell. I have had to take time away from school and work to be home for items through wish saying our packages should be arriving by a certain date and they never came. I feel bad for i introduced my husband to WISH thinking and assuming you were straight up honest and a great cheap on line shopping store. I gave my husband good review and now i feel like a damn fool. To much money for items that have not arrived... we would appreciate getting our refunds back on all items please and thank you

Thumbnail of user mitzier2
West Virginia
1 review
1 helpful vote
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June 26th, 2020

I wish I had found this site before ordering from Wish. It was only after waiting a month after the first delivery date that I tried to contact Wish and came across Sitejabber. I ordered a kite in March that was to be delivered in April, then May and as yet to receive anything but emails stating they understand my disappointment. By the way my credit card was charged with in a few days of my placing the order. I will never order from these people again.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Mitzie. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user ashleyk257
New York
1 review
0 helpful votes
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June 24th, 2020

I have used wish before, never have I been robbed till now. Paid for merchandise, nothing received. Contacted wish to resolve this, nothing has been done. Stay Far Away from this site. Unless you're planning to throw your money away, it's all you will receive. Wish is a scam, not legitimate business at all. To rob customers, then do nothing after massive amounts of emails, is purely a scam. Looking for a good lawyer, to handle this situation asap.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Ashley. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user susank72
California
2 reviews
2 helpful votes
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January 21st, 2016

Has taken over three weeks to even get the items to the United States. Still not even close to destination. Only good thing is PayPal. I have recourse if they try to steal my identity. You have no idea who you are dealing with. Anonymous cheap Chinese company

Thumbnail of user icedo
Illinois
1 review
4 helpful votes
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March 1st, 2016

Wish.com is basically a "Get what you paid for" sort of system. Sometimes you do not even receive what you have paid for and or ordered. It comes straight from the manufacturer and most of the time they do not check to see what the picture states what you ordered rather than just finding a code and adding it to your order to be shipped out. Wish clothing apparel is based on Asian height and build. So let's say if you are a Large, then you might want to check the next three sizes available up on the chart because most Asian charts are usually two sizes smaller than that of an American chart. If it states it is cheaper than other places, more than often it is cheaply made and will not hold up well after a week or so. Some of their items are good, where others, not so much. Just be careful when ordering and yes, this company can send third party offers to you and possibly more. Good luck and be cautious of what you want on here.

Thumbnail of user syedr15
Illinois
1 review
0 helpful votes
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August 17th, 2018
Verified purchase

I bought a handful of stuff from this app. The first few transactions went very smooth. I then bought a bunch of watches of which half never showed up. Only two did. I lost track of time and eventually just gave up on waiting for them. The orders that i made for the watches don't show up on my purchase history through wish but they sure do show up on my bank statement. I wonder why that Is? I will not be buying anything from here again.

Thumbnail of user amberm55
Oklahoma
1 review
9 helpful votes
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December 29th, 2015

This is the best site for large sized rings, i've bought at least 10 rings now, they all fit perfectly, they all look beautiful, and they all came with no problems. For $1-$5 dollars each, i don't believe they are the stones, or are silver, but they still look great, when compared to rings you can buy at walmart for $15 dollars. I wash my hands frequently and i haven't noticed any of them with copper under the metal, so i figure they are likely stainless steel.

Thumbnail of user aaabbbym
South Africa
9 reviews
59 helpful votes
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December 6th, 2019

The worst app ever, I got hacked by a Chinese who went on to change my email address to a Russian one and even changed my shipping address. To make matters worse wiped out my my history and my pending orders, wiped out my wish balance not sure what is was used to purchase and now I have been trying to contact their pathetic support services only to get automated responses. It's been 3 days not trying to get assistance nothing. Don't buy from them

Thumbnail of user rachelc158
Singapore
1 review
0 helpful votes
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February 23rd, 2018
Verified purchase

Have been satisfied with the products purchased so far.
Would appreciate more in the description of product - e.g. sunglasses. Measurement of glasses would be helpful as some people with broader faces may want something bigger instead of buying then realising it is too tight.
Clothes have been satisfactory.

Thumbnail of user mell225
Canada
1 review
3 helpful votes
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May 31st, 2017

Disappointed. I had read some good reviews and it's been now 3 months and I have not received one out of my five items and I was actually really looking forward to the cute kids dresses. Customer service was nice and refunded my money but needless to say I will not try again as you would think out of the 5 items I would have at least got one or two since they came from different places. Highly disappointed.

Thumbnail of user pcmp
Utah
1 review
15 helpful votes
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September 8th, 2016

I ordered 4 tops from wish.com thinking they were beautiful and a good value. Boy was I stupid! The crap they sent me is the worst I have ever seen. The blouse I tried on tore and was actually sized for a child I am sure. I never even unwrapped the other three. I tried to get a refund from this terrible company but there was no "Order History" for me nor were there any packing slips in the shipments. Don't use this company! Inferior Chinese merchandise and non-existent customer service!

Thumbnail of user johnd959
GB
1 review
0 helpful votes
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February 23rd, 2018
Verified purchase

I love this app but however there are some issues with it how come the sellers dont send the items all together instead of one item every now and again. But however Im pleased with Wish I think its better than eBay its better value for your money

Thumbnail of user magdaf12
South Africa
1 review
0 helpful votes
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November 10th, 2022
Verified purchase

Ive ordered several items. It did not even reach delivery status. If you query automatically it says give another 30 days or longer. Ive lost quite a lot of money. Or status said delivery without nothing at post office. Wish also automatically decided if you do not answer yu loose money. SCAM SCAM.

Products used:
Lipstick and several face products

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Magda. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Thumbnail of user mohdk4
Virginia
2 reviews
5 helpful votes
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March 14th, 2017

I have been shopping in www.wish.com for the past 2 years. My experience with them is positive.
They have some really good items with good quality and less price.
But make sure some items are of bad quality which you should avoid buying.
Customer support is excellent and they quickly respond to whatever concern you have.

5 stars from me

Thumbnail of user jennyb253
Florida
1 review
1 helpful vote
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October 9th, 2020

I ordered 5 items from Wish.
Every item arrived in different dates and every time I opened a package- I was disappointed by the absolutely bad quality of the item. Not a single item looked like the picture or met the description. I find the company's ads are not honest. Things look very nice in pictures but the items have no quality at all. One of the items I ordered came cracked, the others are even embarrassing to display. I warn others not to take a chance with WISH. Save money, save time and avoid disappointment. Don't be taken as I was!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Anthony. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user mohds49
Malaysia
1 review
0 helpful votes
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November 24th, 2020

I already payed for 2 item that's worth much, but no auto refund, this is nuts, i deactivate my account out of frustration, yep. Totally scam apps, dont bother to use it anymore, very angry with this $#*!, $#*!ing company, they bunch of scam, i dont have a good word for this $#*!, just become a beggar $#*! $#*!... $#*!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Mohd. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user barryp32
Canada
1 review
1 helpful vote
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September 16th, 2017

I have ordered and received about 70 to 75 items from Wish.com.
I know full well that most of the merchandise is junk, but it's neat junk! I also like getting many little packages in the mail nearly every day (probably the mail carrier hates me) sometimes it's even pretty good items
It's just a fun site to order from

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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