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    Wish

Wish

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Overview

Wish has a rating of 2.0 stars from 8,287 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Wish most frequently mention customer service, delivery date, and credit card problems. Wish ranks 712th among Marketplace sites.

  • Service
    782
  • Value
    742
  • Shipping
    761
  • Returns
    652
  • Quality
    699

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
15
View ratings trends
1048
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How would you rate Wish?
Top Positive Review

“Wish scam”

Sonia D.
11/3/20

Wish is money mine app to purchase goods with waiting period that can't be supplied, they refund lower dollar rate than original purchase price. You loose. Either getting items of low quality or never getting and loosing dollar value in the end. Wish scores

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Top Critical Review

“I purchased a product of wish online website but it was different to what I paid for. Ho”

Jim A.
7/3/24

I have been trying to return & refund a product i purchased of wish for over a 5 weeks! They have been slow in dealing with my issue & no matter how many tokes i contact them with the order no. They still are asking for more details which has been provided endlessly to them. Yet again asked this morning for the same details. This is the very worst company to deal with. They are quick to take your money but very slow to refund it. I will NEVER order again as they are a shambles

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Reviews (8,287)

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Reviews that mention popular keywords

customer service (1082) delivery date (318) customer support (295) credit card (255) quality products (63) shopping experience (87) quality items (40)
Thumbnail of user kundaic
Australia
1 review
2 helpful votes
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May 7th, 2017

You get what you pay for. I have been refunded immediately for shipments that don't come or faulty electronics. Overall 75 % of what I ordered has been to my expectations, a lot arriving a week or two earlier. At the beginning I didn't pay attention to sizing and got clothes that were too small to fit but I later paid attention to both sizes and other customer reviews and this has immensely changed the quality of my orders for the better. I am totally happy with Wish.

Thumbnail of user lorap7
Texas
1 review
0 helpful votes
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December 20th, 2017
Verified purchase

Thank you Wish for making tons of items available and at such a cheap price and cheap S&H!
And most of the time the item ships faster than expected.
I have noticed a few name brands, although their label is not shown, but at $1?! WOW! Or Free?! Double WOW!

Thumbnail of user carlam40
Ohio
10 reviews
37 helpful votes
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November 1st, 2016

I ordered 10 items September 24,2016 and as of right now (October 30,2016) I have only received 5 of them. The quality is good on some items and really bad on others. Order at your own risk, it's hit or miss as to whether you will get what you ordered.

Thumbnail of user quintons10
Indiana
1 review
47 helpful votes
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June 7th, 2016

I've been a shopper on various Chinese websites and apps such as Wish and Aliexpress and I've never had any problems. Also, when I make an order, I keep the following saying in mind: "You get what you pay for." There's a reason these things are cheap. They're poor quality and that needs to be the expectation when you order from these places. Also, I only have a debit card, so when I make a purchase from these websites, I first go buy a pre paid card from Target or CVS and then make my order. You have to be a smart shopper to avoid any chance of extra charges or even hackers. Hope this helps

Thumbnail of user denisec135
New York
11 reviews
9 helpful votes
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January 19th, 2018

The worst customer service ever! I sent at least 6-7 unanswered emails to Wish.com asking what battery the watch they sent me requires since it did not come w/one & no reply from anyone, then I tried to place a second order with Wish.com and my account was blocked but they charged my credit card anyway so I sent them a few emails requesting an explanation as to why my account was blocked and I still haven't heard anything from anyone at Wish.com.

Thumbnail of user loreng20
South Africa
1 review
6 helpful votes
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June 24th, 2017

While the contact center is great at refunding actually getting the products is impossible.
I ordered 12 items been refunded for 8 so far I am very heart sore because I really wanted the stuff too. Anyway unless I actually receive something for now it's a load of B. S.

Thumbnail of user sharonf414
New York
1 review
0 helpful votes
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July 1st, 2020

I ordered. Dog shirts when I first got my puppies, now 2 months later haven't received them by the time. They come, if they ever do they will not fit tried to notify them and they keep giving me different dates when they will come... b. s. Don't buy it's a ripe off!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Sharon, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user kene18
Maryland
9 reviews
23 helpful votes
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March 2nd, 2018

Great site been using it a lot they got many sellers to buy from just watch out on the seller rating and shipping cost there is some bad reviews but if you buy from a seller with a 41% rating you are probably are going to have your order miss up or missing

Thumbnail of user tinae13
Colorado
1 review
3 helpful votes
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January 19th, 2016

You know that old adage, if it sounds too good to be true it probably is. I've only received 2 of the 7 or do items I ordered and these items are complete crap. One clothing item I ordered looks like my 8 year old granddaughter made it. Probably made by someone's 8 year old granddaughter. Lesson learned. Please take my advice and don't be fooled that this is a "app" you can download from iTunes. ITunes, you should be ashamed.

Thumbnail of user dianej387
Florida
1 review
0 helpful votes
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November 14th, 2020

I ordered a pair of boots for $31 and I got 3 bags of decorator rocks! Have been back and forth with them to either send the boots or a refund. It is now November and dont have anything! They are the worst! Dont spend your money!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Diane. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user kathyk110
Florida
1 review
0 helpful votes
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January 13th, 2018
Verified purchase

Most items can be found at a decent price, but you need to be willing to take your chances. Items come in much smaller than listed, much later than promised, or, sometimes, not at all. Shipping of multiple items is never combined or discounted, and it can get pretty pricey, if you dont watch carefully. While Wish Customer service is very good, the individual stores are not always so scrupulous. Take your chances, and sometimes, you get a bargain.

Thumbnail of user garethw7
Australia
1 review
5 helpful votes
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May 27th, 2017

I was having a browse at some watches. I seen a watch for sale that was price at over $2000 but was on special for $58. I thought this can't be right, so I went to the brands website and clicked buy on that exact same watch to see what price would come up. They are ripping people off with these so called lowest prices because that watch you can buy from the business directly for $19.95

Thumbnail of user simones102
New Mexico
1 review
1 helpful vote
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June 16th, 2020

I ordered a watch back in April and still haven't received it an it's almost the middle of June and the tracking never updates u can't talk to anyone other than a generated robot they are just pitiful and not right. I will not be ordering from them again. If they keep it up they will be shutdown if enough people keep complaining with the reviews.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Simone. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user cjw32
Pennsylvania
1 review
0 helpful votes
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July 23rd, 2020

After placing my first and only order at Wish.com, I want to caution others! I placed my order 7 weeks ago; they charged my credit card, and still no package. I logged on today to see where it is, and the delivery date has now been changed to September 15--almost 8 weeks away! Who knows if it will ever get here! NEVER, ever order from Wish.com!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Thumbnail of user sues308
Wisconsin
1 review
2 helpful votes
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October 24th, 2018

I placed 2 orders for 2 umbrellas back on 08/18/18. Never received a confirmation email, tracking number or the product but the money was taken out of my account ($27.40 & 21.70). Her it is 2 months later and several emails back and forth with customer service (& an attachment of the debits from my account) and no refund. I will never deal with WISH.com again!

Thumbnail of user helena94
Florida
1 review
0 helpful votes
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August 18th, 2018
Verified purchase

Some of my order does not come on the delivery day, meanwhile most end up not coming at all but i was refunded though. I suggest wish to try their best to see if they deliver peoples items because people has a purpose of ordering what they ordered. I hate to be refunded because i love the things i ordered and i have plans/occasions for them.

Thumbnail of user shaunnem
Arkansas
1 review
0 helpful votes
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February 28th, 2018
Verified purchase

I have recently started using Wish. Of the things I have purchased I had trouble with at least 10 items. Seven of those items were the same different color.
I understand that because these items are coming from over seas very inexpensively but if I am buy multiple items from the same seller why cant there be a bundle shipping rate along with being shipped together.

Thumbnail of user mariefreds
AE
1 review
0 helpful votes
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November 29th, 2020

Everybody who will read this, do not continue placing your order. Believe me this is totally fraud. They offer you a lot of discount to buy more and will let you wait for nothing! I have waited for almost 3 months now and still not received my orders even my refund now almost 1 month! This is completely insane! You don't deserve even a single star!

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Mariefred. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Thumbnail of user leea181
AE
1 review
5 helpful votes
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February 26th, 2019

I bought loads of items the 1st week of November 2018. Some were Christmas gifts. It is February 2019. I 'm still waiting for my items to arrive. Trying to contact customer service is an absolute joke. When i e-mail them i get asked to go to my account and speak to customer service. I have followed all their links but no luck.
YOU ARE RUBBISH.

Thumbnail of user thadd9
Michigan
2 reviews
3 helpful votes
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February 22nd, 2019

Some items seem to get lost in the mail and wish doesn't have any humans responsible for customer service. One thing I ordered was $22 after shipping. The item never came after almost 2 months and wish customer service is automated and doesn't do anything to help customers get to the bottom of items that have been lost. Still trying to get my $22 back but I'm losing hope. I will not risk another dollar with this poorly run company.

Thumbnail of user jaks4
Canada
1 review
0 helpful votes
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December 11th, 2020

I have looked on site several times and the prices advertised are for the smallest size or smallest set, and end up being much more. Add shipping and on most items, I can get in Canada delivered in a couple of days and not have to wait 3-4 weeks for around the same price or a couple of dollars more. For example... 3 way cat tunnel, actually found the exact same one on Amazon.ca for a few cents less, but delivery in 3 days! Not worth it.

Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Jak. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user daver607
Australia
2 reviews
0 helpful votes
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February 26th, 2021

Ordered around 20 small items and a few not so small, like a mini drone ($80) Most are from China and you get what you pay for, mostly RUBBISH. I had items missing and some items being sent to me that had not been ordered by me, Wish said it had to do with the association of my 'delivery address' from a previous purchase, which was expensive and was OK. If its cheap you will get cheap items, simple. Don't bother asking for refunds, they wont do it! There are lots of disclaimers on the site that you don't see until you need them... Too Late!

Service
Value
Shipping
Quality
Thumbnail of user jeffi8
Wish C. – Wish Rep

Hi Dave. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Thumbnail of user alexandrac60
California
1 review
0 helpful votes
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June 14th, 2018
Verified purchase

Ive ordered quite a few things from wish. They never show up as they are described and often different from the photos. Its disappointing to find something you think you would like, wait so long for it to arrive, and then have it end up being a really cheap crappy version of what you thought you were going to get based on the photos and description.

Thumbnail of user rogerm504
New Jersey
3 reviews
3 helpful votes
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October 24th, 2019

This is NOT like Amazon or ebay. Amazon does not sell fraudulent items. Ebay has an easy warranty and a numerical trust rating. Wish has nothing. I bought a night-vision infrared monocular. What I got had no night vision and no infrared capability. It was a cheap monocular with poor optics - worth about $5 at a Five-below store, if even that.

Thumbnail of user danielb824
Canada
1 review
4 helpful votes
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January 8th, 2020

I have had worse online shopping experience
Items look good on pictures but are very cheap in quality. They charge huge shipping cost and are very slow on delivering
Customer service is at it's worse very long times for replies. Had my account froze after cancelled orders. They wanted personal information and photo id which seam very weird for online shopping..

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Thumbnail of user jeffi8
Wish C.
Typically responds within 3 days

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