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WishReviews 8,284

1.7

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Wish Reviews Summary

The company's reputation is significantly marred by persistent complaints regarding poor customer service and product quality. Customers frequently report issues with delayed deliveries, inadequate responses from support staff, and difficulties in obtaining refunds or returns. Many express frustration over receiving defective or misrepresented items, leading to sentiments of being scammed. While some customers have had satisfactory experiences with certain products, the overwhelming trend highlights a lack of reliability and accountability. Overall, the company faces a critical need to enhance its customer service practices and improve product quality to restore consumer trust.

This summary is generated by AI, based on text from customer reviews

service
866
value
826
shipping
845
returns
731
quality
777

We monitor reviews for authenticity

Thailand
1 review
1 helpful vote
Follow Max D.
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Look good and lol elsewhere before you buy from Wish.and beware of the freebies charge a high rate for sending this equals buy at a price and sending

Date of experience: December 11, 2020
Wish C. Wish Rep
over a year old

Hi Max, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

India
1 review
0 helpful votes
Follow Frank H.
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Scammed out of £290
December 11, 2020

Bought a model loco for £290 And received some plastic bullets worth£1. Because it was signed for, no refund

Date of experience: December 11, 2020
Wish C. Wish Rep
over a year old

Hi Frank. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Canada
1 review
0 helpful votes
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Too expensive!
December 11, 2020

I have looked on site several times and the prices advertised are for the smallest size or smallest set, and end up being much more. Add shipping and on most items, I can get in Canada delivered in a couple of days and not have to wait 3-4 weeks for around the same price or a couple of dollars more. For example... 3 way cat tunnel, actually found the exact same one on Amazon.ca for a few cents less, but delivery in 3 days! Not worth it.

Date of experience: December 11, 2020
Wish C. Wish Rep
over a year old

Hi Jak. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

New Zealand
1 review
0 helpful votes
Follow Lynne S.
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I never bought clothing, other than items to donate to charity for children. Most orders were for small gifts etc, Pricing and shipping (pre-Covid) were always satisfactory to NZ.

Then one day I logged in, and discovered I now lived in RUSSIA! And my credit card was not listed at all!

Date of experience: December 10, 2020
Wish C. Wish Rep
over a year old

Hi Lynne. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
1 helpful vote
Follow Stan R.
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I have bought about 20 items basically being tricked out into buying spree (discounts, timing pressure etc). Some items are of acceptable quality but many of them are just useless gadgets with basically not acceptable quality of performance. The worst product I received was "robotic" vacuum cleaner Zhenbao. I have paid for that 60$ but the real value is just ZERO $! Many other items with low price tag (advertised as 90% plus discount) are also of similar value. For example the watch I bought, was just a disaster.

Date of experience: December 10, 2020
Wish C. Wish Rep
over a year old

Hi Stan. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Georgia
1 review
0 helpful votes
Follow Haley S.
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SCAM DO NOT BUY OFF WISH!
December 10, 2020

We ordered a flat screen T. V. and it never came we ordered PHONES we got chargers we ordered 4 pairs of boots limited time offer and there was still 13 hours left on the deal and they told us it has been shipped and then said we didn't order in time then said they gave us a refund WHERE IS OUR REFUND oh right they lied WORST ONLINE SHOPPING EVER THE ONLY THING THEY GOT RIGHT IS OUR JACKETS i would not recommend this app to anyone i would recommend amazon

Date of experience: December 10, 2020
Wish C. Wish Rep
over a year old

Hi Haley. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Florida
1 review
0 helpful votes
Follow Anna D.
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Horrible customer service
December 10, 2020

I had an order for pick up at store, the store was closed for the week of Thanksgiving. With the store being closed I was unable to pick up in the time frame, was charged a restocking fee because of it, and have been fighting with customer service for over a week now. All I want is the code reinstated so I can pick my item up or the restocking fee refunded. The agent says they understand my frustration and that's it. The first time I ordered from wish i received 1 correct order, 1 wrong item, and 2 other orders were incorrectly addressed. Stay away from this site it's not worth the frustration

Date of experience: December 10, 2020
Wish C. Wish Rep
over a year old

Hi Anna. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
0 helpful votes
Follow D A.
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To bad, it would have been great if they really kept there word.

A NEW shop is opening soon called ----->> Gametricks.ca
Have a look at this place when it opens, promises to be a keeper with real prices and fast delivery!

Cant wait for this store to open!

Date of experience: December 10, 2020
Wish C. Wish Rep
over a year old

Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Michigan
1 review
0 helpful votes
Follow Brandon S.
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Wish is wack
December 9, 2020

No updates on shipping plus never got my item and when i do its never as picture shows. Scams basically

Date of experience: December 9, 2020
Wish C. Wish Rep
over a year old

Hi Brandon, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Australia
1 review
3 helpful votes
Follow Amanda B.
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HORRIBLE!
December 9, 2020

Wonderful customer service until you receive the utter crap they send you. Then you're given the run around. They promise quick easy refunds but it's almost impossible to navigate a refund. Terrible quality items. Look good in ads but just awful when you see them. I complained and wanted refund on 2 crap items but so far only one has been refunded into my paypal. Going to paypal to see if they can help me.
I'm very angry and disappointed. Angry with myself for not reading reviews first and getting sucked in. DONT BUY FROM WISH!

Date of experience: December 9, 2020
Wish C. Wish Rep
over a year old

Hi Amanda. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
0 helpful votes
Follow Angela G.
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No item No refund
December 9, 2020

I purchased two items which were supposedly combined shipped. Upon arrival only one item was in the box. I tried to get a refund but was told no refund would be issued because the tracking number stated item was delivered. Total scam Beware.

Date of experience: December 9, 2020
Wish C. Wish Rep
over a year old

Hi Angela. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
0 helpful votes
Follow Grahame m.
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Customer services
December 9, 2020

There is no uk telephone number to help you. I paid £22 foe 2 items on the 22nd October. I received i item 2 weeks ago and have not seen the other item. Complete waste of time and money steer clear of WISH.

Date of experience: December 9, 2020
Wish C. Wish Rep
over a year old

Hi Grahame. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
2 reviews
3 helpful votes
Follow Sean R.
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I've purchased from wish a few times and EVERY. SINGLE. TIME. There has been an issue with the order my most recent order turned out to be scammers. As soon as the purchase went through the items became unavailable to even look at, they say they cant find them. I've tried to get a refund but they wont and keep pushing the processing time farther back. I emailed their support and they said to use their bot. That doesnt work ever! Dont waste your money you can buy the same item on amazon for about the same price as wish(wish price+wish shipping) and it'll take less time to get to you! F**K WISH!

Date of experience: December 9, 2020
Wish C. Wish Rep
over a year old

Hi Sean. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Pennsylvania
1 review
0 helpful votes
Follow Kui L.
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This is the worst purchase website and worst customer service I have ever experienced. They charge high shipping fee for each item. I ordered four items, including two masks, but for the two masks, one came within another dress, one mask came by itself--of course in a very small and simple black plastic bag. And another underwear never come, but Wish insists it was delivered. The post office only can confirm that the delivery is approximately the location of my home. Besides, I want to return the dress, which looks good on the website, but actually poor quality, and ask for the ways to return, Wish never give me answer. Really bad experience that I never had before.

Date of experience: December 9, 2020
Wish C. Wish Rep
over a year old

Hi Kui. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Maryland
1 review
0 helpful votes
Follow Eugene A.
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POS company
December 9, 2020

My order was supposedly delivered on Saturday. After 3 emails they have done nothing to rectify the problem. I new I shouldn't have trusted this bull$#*! company. Save your money buy somewhere else!

Date of experience: December 9, 2020
Wish C. Wish Rep
over a year old

Hi Eugene. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
Follow Jacques G.
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I am a frequent buyer on Wish. But I have an issue, when I go on Facebook to keep up with my page, I often get advertisements from them. When I click on an item that interests me, it does not bring me to the item in question. This happens all the time. Hi then try writing exactly what I see And I can never find the item in question. I have tried to send them a message and they have gotten back to me but it is just a generic message or automatic response. They need to resolve the issue if they want to make more money and satisfy their customers.

Date of experience: December 8, 2020
Wish C. Wish Rep
over a year old

Hi Jacques. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Texas
1 review
0 helpful votes
Follow R F.
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Placed my first order and about 70 days later, I got an email saying my order was cancelled and money refunded in Wish Cash. Used my wish cash for another order. After 44 days, they send an email saying my order is ready for pick up. The very next day I got an email saying I missed my 15 day pick up period and the order has been returned with a 20% restocking fee! WTF!

Date of experience: December 8, 2020
Wish C. Wish Rep
over a year old

Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
Follow Nadia S.
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Awful customer service. Sending wrong items most of the time and it takes so long for them to arrive. You have to wait 2 months for a refund if they reply to you. I am just waiting to solve again an issue that has taking already a month and then delete the app. Waste of money and time.

Date of experience: December 8, 2020
Wish C. Wish Rep
over a year old

Hi Nadia. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

NL
1 review
0 helpful votes
Follow Amila R.
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I ordered 170 cm inflatable spray water cushion summer kids on 14 May 2020. To date, i didn't receive it. I sent tons of e-mails to Wish customer service but no positive feedback. Since, it was my first ever experience with Wish i have chosen post pay method and now they are chasing me to pay the money. Their logic is very funny; according to their policy i should refund it within 30 days. But, how can i refund something if i never received? Finally, i requested to cancel my order on 22 June and according to Wish its not possible. As a customer i ended up a looser and today i paid the money for something i never received. I feel very bad and so betrayed by Wish.

Date of experience: December 8, 2020
Wish C. Wish Rep
over a year old

Hi Amila. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

GB
1 review
0 helpful votes
Follow Michael Q.
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I ordered a drill with 6 pieces and today I got a drill bit for £13,75 not the advertised cordless drill the other day I received 4 small propellors and no drone

Date of experience: December 7, 2020
Wish C. Wish Rep
over a year old

Hi Michael, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.