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Florida
1 review
0 helpful votes
Follow Brigitte D.
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Bad service
October 12, 2018

I have been waiting way too long for something that should have been here two weeks ago and then again a week ago. You can't contact wish and I don't want their products ever again. Ebay and Amazon don't do this to customers

Date of experience: October 8, 2018
Texas
1 review
1 helpful vote
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Poor Customer Service
February 27, 2022

I did not receive any of the items I ordered from Wish. I contacted customer support but besides telling me to contact FedEx, they did nothing. Do not shop here- you will not receive your items and the refund guarantee is a lie.

Date of experience: February 27, 2022
Wish C. Wish Rep
over a year old

Hi Sugar. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Florida
1 review
6 helpful votes
Follow brian m.
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Okay so people don't realize that everything on wish still being more expensive than for example, amazon. First they say that "oh this jacket cost $300 before and now is only $30. Like... Obviously is stupid and they do it on purpose so you buy it. Second, the jacket may be $30 and in Amazon $35 but in wish they play with prices so if the product is cheap, they charge another 8 or 5 $$$$ for the shipping so either will cost you the same price (with luck) or a lot expensive. People wake up. They are robbing you. Is not that they are cheap. They just get all the offers around internet and put it in a platform where you log in and "wow look at all this cheap stuff" but still expensive than all other online shopping. I just use wish to copy and paste the name of the product and just go ahead and buy it in another online shop and I'll be cheaper.

Date of experience: June 18, 2017
Tennessee
2 reviews
1 helpful vote
Follow Joe M.
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Do NOT order from Wish unless you literally have no time frame to receive your item.
They have pathetic customer service.
They say you can't get a refund because the item is still within the "expected delivery window", but when it gets close to the last day of that window, they add 2 weeks to the window so you can't get a refund.
I ordered something back in February. It still isn't here, and the expected delivery time frame has been changed at least 6 times that I counted.
There's literally no way to contact the seller.
And it's a run around trying to contact Wish.
I find a Customer Service Contact button, but it is automated with multiple choice answers and none of the answers pertain to me wanting to get a refund.
I suggest you NEVER order from Wish.At this rate, it could be anywhere between now and 2022 before I get my item.
And no way to get my money refunded.

Date of experience: July 2, 2020
Wish C. Wish Rep
over a year old

Hi Joe. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Canada
1 review
0 helpful votes
Follow Graeme F.
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I have purchased many items on wish and have been generally happy. The long delivery times are known up front so no problem there and all of the items have matched expectations. My last purchase, a bike seat, was cancelled by the origin company... i received no notice of this. When it failed to arrive I found out about the cancellation. After an email exchange with wish I was told I would receive a refund. Received an email saying that a refund for the purchase price was coming. Did not receive this. More emails, more promise to reimburse... no payment came... more emails and now it has gone quiet... no response... As I said happy with the other purchases but not this one for sure.

Date of experience: December 16, 2020
Wish C. Wish Rep
over a year old

Hi Graeme. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Virginia
2 reviews
0 helpful votes
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Great site
April 26, 2021

I have been ordering from Wish for over 3 years. I have only had 3 wrong items with them and I had no problem getting my money back. You can get wish credit which is instant or credit back to your card which takes 2 to 5 days.

Date of experience: April 24, 2021
GB
1 review
4 helpful votes
Follow Claire H.
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I ordered a pair of light up trainers. After wearing them four times and recharging only twice one of the shoes stopped working. They have told me that because the 30 days are up I am not entitled to a full refund. Consumer Rights Act of 2015 says that I am so I am going to fight this until I have my money back!

Date of experience: January 5, 2017
GB
1 review
0 helpful votes
Follow AJ J.
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The %age discounts quoted look good but, when researching some of the products elsewhere, the starting price is often hugely inflated and the net price is actually lower elsewhere. If you then add on the expensive shipping costs, you are better with amazon and eBay. Most of this stuff seems to come from China and the far-east, so delivery times to Europe are long.

Date of experience: September 12, 2017
California
2 reviews
1 helpful vote
Follow Si U O.
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I'm writing this to All the World consumers. I'm pleading to you not to order anything from this company.
I personally have no hatred for any person or any other country. Where this review originates is the quality, the poor shipping of my order (plastic bag), and I received a different color boot than I ordered. I'm requesting full refund via PayPal. This company is a BUST and a Consumer RIP OFF. Don't waste your time. Don't waste your money. Your welcome!

Date of experience: April 9, 2021
Wish C. Wish Rep
over a year old

Hi there. We're here to help! So we can learn more, please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to your response.

Virginia
1 review
0 helpful votes
Follow Nicole B.
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Someone hacked my account, when I emailed wish (as you cannot call) it took weeks to hear back. Then I was told someone would contact me and it has been over a month with no call. Their lack of customer service and interest in customer security is unacceptable. I cannot log into my account and someone may or may not have my credit card.

Date of experience: December 30, 2019
Canada
1 review
0 helpful votes
Follow Sylvain L.
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For the third time, the delivery was late and, after I asked for a refund per their policy, they only refunded the shipping cost while giving me a different delivery date, one month later. Twice I waited a month for no reason. This time, I checked their carrier and noticed that the item was returned to Wish facility three days after I received the shipping cost refund. So once again, I would have waited 30 days in vain.

In the past, I had totally forgot about three items because of the delivery dates being so far. And it was too late to ask for a refund so they kept the money.

I am done with those thieves and cheaters.

Date of experience: July 2, 2021
GB
1 review
1 helpful vote
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It's a 50/50
October 9, 2018

If you're buying from this site, please go by the reviews. There's a lot of fakes but it's really just taking a chance for the majority. If you don't care about the item not being like the picture then by all means go for it. You should however be safe with the reviewed items.

Date of experience: October 7, 2018
Pennsylvania
1 review
0 helpful votes
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I have ordered several things and not one of them is as described. From drill and router bits to phones and phone accessories. If you choose to buy from them, read the description of it very carefully and with extreme criticism. I didn't include photos due to page not working properly. Save your money.

Date of experience: July 27, 2021
Wish C. Wish Rep
over a year old

Hi Douglas. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

South Africa
1 review
4 helpful votes
Follow Tammy R.
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I have placed orders in September & October 2017 and were meant to receive them in Dec/Jan. These were birthday gifts and now all items had to be refunded to me. No effort was made to track my parcels. Till date, i have still not received anything. Very inconvenient shopping definitely not made easier

Date of experience: February 7, 2018
Pennsylvania
1 review
0 helpful votes
Follow Kelli M.
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Complete scam
June 2, 2020

This site will steal your money and never deliver. I ordered 2 months ago and never received. Customer service is a robot only. No live person option to speak to. I had to dispute the charges through my credit card company which was the only way I could get my money back. It worked.

Date of experience: June 2, 2020
Wish C. Wish Rep
over a year old

Hi Kelli. Your experience is very important to us and we'd like to provide you with a solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. Thank you!

Canada
1 review
4 helpful votes
Follow Jenny H.
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Dont waste your money
February 4, 2017

I had ordered dozens of items with Wish and some items came quickly and were 100% great quality. You must be aware not all sellers on wish are equal and no matter how much you study reviews and photos and seller ratings as I did you will still end up disappointed. I have 14 items that never came and wish said i was refunded which i have to check my card to see if it was really refunded. They claim the items will still come even after refund. I have yet to see anything come in. Whats going on Wish?

Date of experience: February 4, 2017
Virginia
3 reviews
2 helpful votes
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Not bad
November 27, 2018

I will give them three stars because of how unsure of the clothing sizes... Some merchants the sizing is correct but then some you have too order two sizes bigger even eith the chart help. Overall my products have been as described and I have received my products on time or earlier than expected...

Date of experience: November 25, 2018
Minnesota
1 review
0 helpful votes
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I had ordered before and waited months for delivery. Of course many of the items were not what I ordered. However the most recent issue was I ordered items and was provided a tracking number because my items were shipped. Fake tracking number. Months later items never came. Wish stated the delivery address was not a valid delivery address. What? Other items made it ok. Now they say the time is past refund! You got to be kidding after you gave me a fake tracking number so I can't validate any of this? Such a scam and I want my money back. Customer service sends me to a AI loop talking to a bot. Run away don't shop here!

Date of experience: December 1, 2020
Wish C. Wish Rep
over a year old

Hi Miranda. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line

California
1 review
9 helpful votes
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I bought a watch for a good price. Well it is true when they say you get what you pay for. I believe this watch to have lead and maybe other toxic chemicals in the metal. Any time I wear the watch for more than 2 days I get aches in my wrist, hand, and my low back near my kidneys starts to hurt. I have also found myself to have headaches. I never ever get head aches. I stopped wearing the watch when all these symptoms started to happen simultaneously along with the drying of my throat, swollen white tongue, and throat aches.
When I looked up my symptoms this came up.
http://www.mayoclinic.org/diseases-conditions/lead-poisoning/basics/symptoms/con-*******
http://www.healthline.com/health/lead-poisoning
Signs and symptoms in adults may include:
High blood pressure.
Abdominal pain.
Constipation.
Joint pains.
Muscle pain.
Declines in mental functioning.
Pain, numbness or tingling of the extremities.
Headache.

+2
Date of experience: May 17, 2016
California
1 review
0 helpful votes
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Not bad
June 19, 2018

I love most of the products wish has on their site, but the shipping takes so long it is almost not worth ordering from the site any more. Or the order doesn't even come in and you have to ask for a refund. The refund is easy to get, much better than the shipping.

Date of experience: June 16, 2018

Overview

Wish has a rating of 1.9 stars from 8,288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 589th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778