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How would you rate Wish?
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California
1 review
0 helpful votes
Follow K G.
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Wish needs zero stars! Ordered few things last month and one product is not shipped yet! Trying to cancel the order online but it is not going through! Looks like they designed the app/website in a way that it is easy to place an order but difficult to cancel it! Trying to get a refund and wish customer support is repeatedly sending me the same emails about steps of cancellation which don't work! Even after mentioning that multiple times still the same worded emails. I am not ordering anything from them in the future.

Date of experience: January 14, 2021
Wish C. Wish Rep
over a year old

Hi there. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Massachusetts
1 review
1 helpful vote
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Somewhat dissatisfied
July 2, 2018

I am sure that wish. Com means the best for all its customers however I wish it would check its dealers and handlers that are often sending us their products many times those products were late however I am pleased with the wish. Com is easier to correct the problem and refund the money but I do wish those that were sellers or dealers for their customers would be more accurate and getting things to us when we give our mailing address and address and expect them to arrive on a certain date one of the products one time they kept giving me three or four dates it would arrive after after that date I do not however reflect this upon everyone who works at wish

Date of experience: June 29, 2018
Canada
1 review
2 helpful votes
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Customer service
August 11, 2019

Would it not be easier to just provide customer service than receive poor reviews? This is all I have to say so not letting me post before I enter a minimum of one hundred characters is not necessary.

Date of experience: August 11, 2019
New Jersey
1 review
3 helpful votes
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Unbelievable
September 29, 2018

I ordered an item and it never came. I contacted the robotic helper several times who told me the item s coming. Now it not here over a months wait and they won't refund my money. So in essence they have stolen from a customer.

Date of experience: September 27, 2018
Pennsylvania
1 review
5 helpful votes
Follow Conni M.
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If you are expecting high quality items for just $1 or 2 overnight, then this is not the website for you. Especially if you buy a gift with a deadline.

Everything I have ordered has been serviceable and worked well. It takes a long time to arrive, but I just bought little stuff that I needed but not overnight. I would use this on occasion for unimportant items.

Date of experience: January 21, 2017
GB
1 review
0 helpful votes
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Happy shopper
June 25, 2018

I have been shopping with wish for over 12 months now and have found the site to be very addictive. There is so much to choose from. Delivery is not express, but it is also cheap. My only advise is, read the full description of the item and check what they say is in the package, as some of the photos can be a little misleading. But over all this is a very excellent shopping site.

Date of experience: June 23, 2018
Louisiana
1 review
1 helpful vote
Follow Pearl H.
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I will not be ordering nor looking at anything else on Wish site anymore. It has been going on 3 months and I haven't heard a word from you nor received a tracking number. I have ordered from you before and you delivered in about a month back then but now you are ignoring me and have taken my money that I wish to have back asap. I will not advise or recommend anyone to order anything from this site ever again because you all take people money and send no items. So please either send me what I ordered or send me my refund back. This is very bad business and has left a very bad taste about your company with me. Also why do I need to show proof of purchase. Every time I try to pull it up, it want let me so you already know what I have ordered. Now you want let me submit my complaint either.

Date of experience: June 11, 2020
Wish C. Wish Rep
over a year old

Hi Pearl. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

Georgia
1 review
0 helpful votes
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Crap
October 29, 2020

I have ordered multiple items from this site and have received less than half of them. I contact customer support and I'm told to contact the carrier! Meanwhile, a bag I paid $40 for is showing delivered and they could care less. Total crap and will NEVER shop with them again

Date of experience: October 29, 2020
Wish C. Wish Rep
over a year old

Hi Jenn. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
1 review
3 helpful votes
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Wish
June 10, 2020

I ordered 5 items at beginning of may and to date not received any of them. I have sent numerous emails but dont get a proper answer as to when they are likely to be delivered. I'm afraid I wont be ordering anymore from them.

Date of experience: June 10, 2020
Canada
1 review
0 helpful votes
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They canceled my order
May 5, 2021

You though you saw a good deal on Wish.com and ordered it right away. The next morning they send you an email telling you your order is canceled. There is no real person working on customer service of Wish.com, so you can't complain to anybody.

Date of experience: May 5, 2021
Wish C. Wish Rep
over a year old

Hi Eric. We want to learn more and to provide you with a permanent solution. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

France
1 review
4 helpful votes
Follow Cesare P.
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This website is protecting the guys who have stolen my credit card ( and 500$ on my account) by helping them to remain anonymous.

If you want to buy products with stolen credit cards, go ahead they will help you to do your just with discretion.

Date of experience: July 12, 2018
Canada
1 review
0 helpful votes
Follow Al s.
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I signed up and placed an order. The order never arrived. Try contacting WISH - almost impossible to do. Finally I found an email address and told them the package never arrived. They did nothing. Tried again 2 weeks later. No response. Dont waste your time.

Date of experience: June 21, 2020
Wish C. Wish Rep
over a year old

Hi there, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

GB
1 review
0 helpful votes
Follow Anne M.
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Only half my order has arrived. Tried to access customer support online... it's a joke.
They clearly do not care about customer support.
If only I had read the reviews before placing my order. I do hope more people read these reviews and are saved from doing business with this company.

Date of experience: November 12, 2020
Wish C. Wish Rep
over a year old

Hi Anne. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Canada
1 review
1 helpful vote
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Horrible
January 14, 2018

I purchased many items from the site and suddenly my account was blocked. I contacted wish staff and received no reason why it was blocked just the same email over and over. It advised to send a copy of a bank statement showing a recent purchase to validate the account which I did and still nothing. On the bright side I found joom which is less expensive one best of all no shipping fees so I am now a Joom customer.

Date of experience: January 12, 2018
Alabama
1 review
0 helpful votes
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Great
January 13, 2018

Wish is a great place to shop any and everything you need for a great price and what I like most is if you do t have your item in the time frame it's supposed to come they will refund your money with no hassle

Date of experience: January 13, 2018
Australia
1 review
0 helpful votes
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I love wish
January 12, 2018

I love shopping with wish/home. It is risk free and they respond quickly to any concerns i may have. There is such an enormous variety to choose from that i find myself lost on the site for hrs. I recommend wish/home to all my friends.

Date of experience: January 12, 2018
Texas
1 review
0 helpful votes
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Items received incomplete or by received. No help to solve issues False ads. It took several months of asking for help to be strong alone with no solutions and then be told your item was shipped as ordered

Date of experience: July 10, 2020
Wish C. Wish Rep
over a year old

Hi Allean. This is far from the experience that we strive to provide and want to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line. We look forward to hearing from you.

Texas
1 review
3 helpful votes
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Never Delivered
February 17, 2020

I decided to give wish a try so I ordered four items. Three of them where never delivered. Contacted customer service they said to contact the shipping company because their records show they where delivered. I checked my Ring on the delivery date. No deliveries.

Date of experience: February 17, 2020
California
1 review
1 helpful vote
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Total scam
July 14, 2020

Never received an item. Wish refused to refund claiming the item is in transit (after two months!), Wish constantly moves the delivery time to later date, and that allows them not to refund you. No item, but tons of junk advertising emails i my mailbox...

Date of experience: July 14, 2020
Wish C. Wish Rep
over a year old

Hi Vitaly, we're here to help! We'd like the chance to turn your experience around and to make things right. Please send an email to reviews@wish.com with "Sitejabber Review" in the subject line.

California
1 review
0 helpful votes
Follow Velvet A.
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I've had pretty good experience with wish.
February 23, 2018

The only time there was an issue was I had ordered a striped long sleeve women jacket paid $10.00, ended up with a short sleeve tee shirt with stripes. That was never cleared up
So now I don't buy my clothes from wish Only gadgets and kids things.

Date of experience: February 21, 2018

Overview

Wish has a rating of 1.9 stars from 8,288 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Wish most frequently mention customer service, delivery date and credit card. Wish ranks 589th among Marketplace sites.

service
867
value
827
shipping
846
returns
732
quality
778